426 results found
-
Unwanted context menu additions
I do not want the context menu items automatically added by Adobe Acrobat to other applications (such as Microsoft Outlook). Please provide a way to remove them.
6 votes -
Support case-sensitive file systems
Please support case-sensitive file systems. I have a requirement to use case-sensitive file systems, including the boot partition on my MacBook Pro. The only software that I cannot use is Adobe Acrobat, Illustrator, and Photoshop. I see this issue has been going on for over five years. Please fix this. Otherwise, I just won't be buying/subscribing to Adobe products.
6 votes -
Acrobat DC serialized deployment for remote desktop/Citrix environments
The new named user licensing (NUL) is not ideal for remote desktop/Citrix environments when using more than two session hosts.
The cloud limitation of two logons is fine for personal computers but when operating a large number of session hosts users have to logon to Acrobat DC when roaming across multiple servers. Each server is considered a new installation.
Please bring back serialized deployments for enterprise customers or another solution that works with remote desktop/Citrix.
6 votes -
Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having no
Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having nothing to do with my situation. I actually had to trick your system about my situation to get to support chat. My company pays handsomely for this software, which includes chat support, and should not have to waste time as such. We have over 150 licenses with ya'll and you left us hung out to dry. This is not acceptable customer service. Correct immediately.
6 votes -
Audit Log
As the CTO of a growing business, we have many users asking for access to Acrobat Pro, Adobe Premiere, Creative Cloud, etc.
Our monthly recurring costs with Adobe are getting up there and I would like to know which of my users are actively using their assigned license..
Users tend to ask for access to an application but NEVER contact IT to let you know they no longer need it. An audit log of active licenses would allow me to see who is using what products. I know this information exists since the license is validated when the app is…5 votes -
stop requesting user date of birth for business accounts
You do not need to collect individual user dates of birth for business accounts. (Not enterprise) the admin for the business can confirm that the users are of a certain age.
5 votes -
Log from multiple computers at the same time. Increase the maximun of two at the same time.
For example, give the posibility to keep the user logged from more than 2 computers but only can use simoustaneusly one. This help because me of us use more than two computers (two at home and one laptop in my case)
5 votes -
Administrative reporting on Acrobat Cloud
We need a way to manage user assignments, audit administrative actions, and report on when particular users are assigned Adobe licenses. There currently is no report that can be run to show who assigned a license, or when a license was assigned, outside of reviewing individual users.
5 votes -
In Team licensing, activations should be linked to a combination key of emailId and computer name or someother unique key parameter
The team license has an assumption:
One license can be assgined to one "emailId", which can be activated across two computers.PROBLEM:
Consider a person who has 4 computers, all of them belong to the same person (same EMAIL ID).
In the admin console the admin assigns 2 licenses to same "email Id".The user activates 2 out of 4 computers with one license.
Next, upon trying to activate the 3rd computer with the second license with the same "email Id", the activation fails.This is an incorrect licensing design.
Idea state: Even in a non-commercial team license situation, the…
5 votesHi,
Thanks for the feedback. I will put forward your feedback to concerned team.
There is a workaround for your issue to use email alias for the same email ID. For example in gmail user has ability to create aliases as youremailid+account1@gmail.com, youremailid+account2@gmail.com and mails sent to anyone of these will land in youremailid@gmail.com. Something like these can be setup for your teams. And, you can use above two “different” email ids as two Adobe IDs for the same person.
Thanks,
Karan -
NEED TO BRING THE SUPPORT BACK TO THE USA
STILL WAITING FOR THE EMAIL OR A FOLLOW UP ON MY DEACTIVATION AND ACTIVATION OF MY SOFTWARE
HAS BEEN 3 DAYS WAITING
NEED TO BRING BACK THE SUPPORT BACK TO USA
WORST SUPPORT EVER
5 votes -
Be able to customize the Cloud Admin Console.
Have the ability to customize the Cloud Admin Console. It would good to add our PO number and state where the licenses are deployed. Date of purchase. This use to be provided in the regular install Adobe Acrobat Pro.
5 votes -
Customer Support
The customer service for one-time license purchase is pathetic, once I go on the chat option, the AI has no clue, and the agents keep passing me on to other agents. No one has an idea what to do. Customer support is equal to some 3rd rate homegrown company.
4 votes -
Manage non-active user subscriptions
A date of last logged on or usage would be helpful in managing user subscriptions who hasn't used the Adobe product in the last 2-3 months. This will help remove abandon subscriptions.
4 votes -
Apple Silicon install package fails unless Rosetta is installed first
When installing a package created for Apple Silicon macs, the installer will fail unless Rosetta is already installed. Rosetta is only required when you are attempting to run an x86 application on Apple Silicon, so this feels like a bug. The installer fails with no indication of what the problem is and the logs do not help. I stumbled upon the fix by accident. It should be noted that Rosetta is not installed by default on M1 Macs and is only invoked when you attempt to run an "Intel" application. The installer is for Apple Silicon, so it does not…
4 votes -
User account login verification - view log
User account login verification
Across all Adobe products that require someone to login or ‘ping’ the Adobe licensing services, managed/stored by Adobe – I would like to review the log file of the user accounts who are hitting the licensing service.
With thousands of users, I need a programmatic way to verify only current and authorized users are using the licensing associated with our account. In my past, I’ve had ex-employees and keys shared and ended up paying for someone else’s use of Adobe products.
Other publishers offer this and I would like to see the same from Adobe, since…4 votes -
Cost is prohibitive
There should be some sort of discount for either long time users of your regular Adobe Acrobat or those who use more than one Adobe product (like I also have Adobe Scan). OR...consider those of us on disability, social security or fixed incomes. You have one of the highest monthly membership rates and I am wondering how long I can continue to put out all these fees to Adobe every month. We need a financial break. At least SOME of us do, on a case-by-case basis. What with EVERYONE charging anything from $2.99 a month to $17.99 for full blown…
4 votes -
Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working
I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
Safari Browser 12.11.1
No updates for MAC or Adobe needed at this time.
Reliable internet connection.4 votesHello,
We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.
To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.
Download the log collector tool for mac from:
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
Run the dmg, collect the logs and attach the log .zxp file.
Thanks,
Karan -
Adobe Admin Console: additional fields on User Accounts
I've seen suggestions for additional features/customization in the Admin Console. I need a field on User records where I can set the office to which a user is assigned.
I need the ability to edit that field because staff are re-assigned and the license cost needs to follow them. Tech Support tells me only the end-user can request changes. My accounting department argues that "administrator" must change that, otherwise staff have the ability to allocate cost to some other group without permission.
The value in the downloaded csv file would support audits by my agency accounting department. Also, that field…
4 votes -
Bug in Output Intents after upgrade to Acrobat Pro DC 2019.008.20071
Hello,
a few days ago, Acrobat Pro DC was upgraded to version 2019 a
today I found that it shows the wrong CMYK values for Output Intents.
To calibrate RIP, I have created in Adobe Illustrator PDF-X4 file with CMYK values. I checked out that Acrobat showed me poor CMYK values.
See in forum https://forums.adobe.com/thread/2542941
Here is source files:
https://www.dropbox.com/s/472key11puwzzrc/Barvy%20-%20vzorky.ai?dl=0
https://www.dropbox.com/s/sc24n9t8pefunfm/Barvy%20-%20vzorky%20-%20%C4%8D%C3%A1st1.pdf?dl=0
https://www.dropbox.com/s/nrqaoy55tdqm820/Barvy%20-%20vzorky%20-%20%C4%8D%C3%A1st2.pdf?dl=0
Dropbox - Barvy - vzorky - část1.pdf
Dropbox - Barvy - vzorky - část2.pdf
Regars
Ales Ulrych
4 votes -
To be able to insert Acrobat "local" licenses in the management console
For ease of license management, it would be good to be able to insert our Acrobat license serial numbers in the management console...
Thank you.4 votes
- Don't see your idea?