611 results found
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Allow upgrade eligibility for versions prior to 2017
I was disappointed to learn that you had to be an Acrobat 2017 or later user to get upgrade pricing on Acrobat 2020. As a loyal user of Acrobat 2015, this was a bit insulting to me. I learned that this is coded into the software registration process and nothing can be done about it by the Customer Care agents.
4 votes -
2 acounts one computer
It will be nice if we can have the option to link 2 accounts on one computer. I have a personal account and a profesional account, both with paid subscription, and if I'm using one acount i can't access the apps on the other one. It's annoying to switch between accounts every time.
4 votes -
Automate license removal after X timeframe
Automate a license to be removed from a user that didn't use the product for X amount of days (60-90)
4 votes -
Why do i have to login-in to me Adobe account every day? until 2 weeks ago i never had this issue
Why do i have to login-in to me Adobe account every day? until 2 weeks ago i never had this issue
4 votes -
Need the Ability to Assign Multiple Licenses for Acrobat to One User
We have users with more than two endpoints and I imagine others do to. We need the ability to have a single user with more than two signed in instances. Happy to pay for the licenses, just need the capability.
4 votes -
I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor
I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor as it takes a few goes before the product is finally registered
4 votes -
is it possible for an administrator to Admin Console to trace who's adding and removing licenses to users?
There are 9 administrators in our enterprise using the Adobe Admin Console, any of them can just Removed license from a user then Assign it to other user. Is there a way we can track those removal of licenses? Who's removing which license from who's user....
4 votes -
Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working
I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
Safari Browser 12.11.1
No updates for MAC or Adobe needed at this time.
Reliable internet connection.4 votesHello,
We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.
To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.
Download the log collector tool for mac from:
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
Run the dmg, collect the logs and attach the log .zxp file.
Thanks,
Karan -
Adobe Admin Console: additional fields on User Accounts
I've seen suggestions for additional features/customization in the Admin Console. I need a field on User records where I can set the office to which a user is assigned.
I need the ability to edit that field because staff are re-assigned and the license cost needs to follow them. Tech Support tells me only the end-user can request changes. My accounting department argues that "administrator" must change that, otherwise staff have the ability to allocate cost to some other group without permission.
The value in the downloaded csv file would support audits by my agency accounting department. Also, that field…
4 votes -
Stop putting a locked shortcut on the desktop
It's annoying to have a desktop shortcut appear when I didn't ask for one, especially since it requires admin privileges to delete. At least give non-admin users the option to delete it.
4 votes -
Change the "update" button to "upgrade"
While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…
4 votes -
single user disc and license
Involuntarily upgraded to W10. Now, my older Acrobat versions no longer work.
Current Win version: 10.0.17134 Build 17134
Am now retired but MANY pdf files/documents from years past that are no longer accessible.
Need a single user disc and license for my single computer. NOT CLOUD -- internet not stable.
Sharing, collaboration, team stuff totally not needed.
Too old for school discount and my military access ended with retirement.
Is there a simple solution, relatively inexpensive solution for those of us who still need your product?
Thanks,
Douglas McCullough
10.8.20184 votes -
keep customizations on update
I customized my toolbar, digging through various menus to add the buttons I use frequently. Today Acrobat DC installed an update, and now my customized toolbar is back to the default. It's taking me forever to find the features I use and re-add them to my toolbar. I have deadlines! I have time pressures! I don't need this ****! I customized my toolbar for good reasons! Why can't my toolbar buttons stay where I put them???
4 votes -
Bug in Output Intents after upgrade to Acrobat Pro DC 2019.008.20071
Hello,
a few days ago, Acrobat Pro DC was upgraded to version 2019 a
today I found that it shows the wrong CMYK values for Output Intents.
To calibrate RIP, I have created in Adobe Illustrator PDF-X4 file with CMYK values. I checked out that Acrobat showed me poor CMYK values.
See in forum https://forums.adobe.com/thread/2542941
Here is source files:
https://www.dropbox.com/s/472key11puwzzrc/Barvy%20-%20vzorky.ai?dl=0
https://www.dropbox.com/s/sc24n9t8pefunfm/Barvy%20-%20vzorky%20-%20%C4%8D%C3%A1st1.pdf?dl=0
https://www.dropbox.com/s/nrqaoy55tdqm820/Barvy%20-%20vzorky%20-%20%C4%8D%C3%A1st2.pdf?dl=0
Dropbox - Barvy - vzorky - část1.pdf
Dropbox - Barvy - vzorky - část2.pdf
Regars
Ales Ulrych
4 votes -
To be able to insert Acrobat "local" licenses in the management console
For ease of license management, it would be good to be able to insert our Acrobat license serial numbers in the management console...
Thank you.4 votes -
Why do I SIGN IN over and over and over and over again yet it still says to SIGN IN
Why do I SIGN IN over and over and over and over again yet it still says to SIGN IN ????
Seriously, WHY WHY WHY WHY WHY does this keep happening OVER AND OVER AND OVER AND OVER again?!?!?!?!?!?!?!?!??!?!?! TELL ME HOW TO FIX IT!!!!4 votesMarking this issue as resolved as there is no response from the user.
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My Acrobate Pro DC keeps crashing within 20 seconds of opening the program
I cannot get the program to stay open - I have installed / uninstalled and reinstalled the program.
4 votesMarking this issue as resolved as there is no response from the user.
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Problems with Pitstop tools after updating Acrobat DC
After an update of Acrobat DC has been installed on our computers:
the PitStop Pro toolbars had disappeared and
the PitStop Pro selection tool frequently becomes unresponsiveWindows specifications: Windows 10 Pro / version 1709 / OS Build 16299.98
Pitstop specifications: Enfocus Pitstop Pro 17 Build 786028
Acrobat specifications: Adobe Acrobat Pro DC - version 2018.009.20050Are those issues known by you and do you have a solution for those problems ?
4 votes -
Absolutely Unusable
I am running Windows 10. Since the last Adobe Acrobat Pro update, the program has been absolutely awful. Opening a document is a minute long process much less doing anything else to it. I had to download another program to be able to view PDFs for work. Very frustrating. Been like this for at least a month.
4 votesApologies for your inconvenience. Can you please provide the version of Acrobat you are using.
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Acrobat taskbar icon uses Photoshop icon
In Windows 10, Acrobat DC's taskbar and start menu shortcut icons randomly switch to using the Photoshop icon. Acrobat DC is the only program that exhibits this problem. The only cure is to follow one of the methods shown in this 2013 forum post: https://forums.adobe.com/thread/1113673. Please fix this bug, which still exists in 2017!
4 votes
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