606 results found

1. Support case-sensitive file systems

   Please support case-sensitive file systems. I have a requirement to use case-sensitive file systems, including the boot partition on my MacBook Pro. The only software that I cannot use is Adobe Acrobat, Illustrator, and Photoshop. I see this issue has been going on for over five years. Please fix this. Otherwise, I just won't be buying/subscribing to Adobe products.

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2. Acrobat DC serialized deployment for remote desktop/Citrix environments

   The new named user licensing (NUL) is not ideal for remote desktop/Citrix environments when using more than two session hosts.

   The cloud limitation of two logons is fine for personal computers but when operating a large number of session hosts users have to logon to Acrobat DC when roaming across multiple servers. Each server is considered a new installation.

   Please bring back serialized deployments for enterprise customers or another solution that works with remote desktop/Citrix.

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3. As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.

   As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.

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   Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. Logging of users

   We have been seriously facing trouble since there is no available method to log/ trace users with Adobe products in order to determine whether they are actually using the product assigned to them, whether they need checking from their last log in time. This brings forth a lot of misuse of licenses and malpractice of assigned licenses remainig unused due to the unavailability of such feature.
   This becomes specially difficult when its an Enterprise account and there are thousands of users to be managed.

   Please add-in a feature soon where the admin, depending on access control, can check for users' last log in or at least something along those lines.

   We have been seriously facing trouble since there is no available method to log/ trace users with Adobe products in order to determine whether they are actually using the product assigned to them, whether they need checking from their last log in time. This brings forth a lot of misuse of licenses and malpractice of assigned licenses remainig unused due to the unavailability of such feature.
   This becomes specially difficult when its an Enterprise account and there are thousands of users to be managed.

   Please add-in a feature soon where the admin, depending on access control, can check for users'… more

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   Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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5. Log from multiple computers at the same time. Increase the maximun of two at the same time.

   For example, give the posibility to keep the user logged from more than 2 computers but only can use simoustaneusly one. This help because me of us use more than two computers (two at home and one laptop in my case)

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   Under review  ·  5 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. Administrative reporting on Acrobat Cloud

   We need a way to manage user assignments, audit administrative actions, and report on when particular users are assigned Adobe licenses. There currently is no report that can be run to show who assigned a license, or when a license was assigned, outside of reviewing individual users.

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   Under review  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. New bug wont let me edit documents, ends up being best feature so far!!

   Your software has always been terrible, no surprise there. But today I opened the garbage referred to as Adobe Acrobat Pro DC and I encountered something conflicting. It seems as if Acrobat has decided I no longer have a subscription and can't edit pdfs. Clicking on my name in the corner sends me to a web page clearly showing my subscription to Acrobat Pro DC.
   At first glance I thought this was a bug, and it probably is. But on further consideration I think this might actually be a feature. See in the past Acrobat Pro performed as expected. Start up, allow me to edit pdfs, crash, corrupt important documents, crash, and lose my company money with some of the most inefficient use of employee time in history. But now this new feature fixes all this!! I can't encounter the thousands of other bugs in this garbage software if it won't let me in! finger slowly points to temple and taps with grin on face
   
   So thank you Adobe for being the George to my Lennie. Gently taking me into the woods and putting a bullet in my head before I venture forth and wreak havoc on my company's documents.

   Your software has always been terrible, no surprise there. But today I opened the garbage referred to as Adobe Acrobat Pro DC and I encountered something conflicting. It seems as if Acrobat has decided I no longer have a subscription and can't edit pdfs. Clicking on my name in the corner sends me to a web page clearly showing my subscription to Acrobat Pro DC.
   At first glance I thought this was a bug, and it probably is. But on further consideration I think this might actually be a feature. See in the past Acrobat Pro performed as expected. Start… more

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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

8. downgrade

   Downgrade Acrobat DC to a previous version

   Monthly Updates are good, but in some circumstances, plug-ins from different developer doesn´t work after a update. so i must uninstall the acrobat, search an old installer, then search the last version and install it and then disable the autoupdater. This is to extensive, when you must do this for x Clients.

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9. Allow activation on 3 devices simultaneously for Acrobat.

   Allow simultaneous license activation on 3 devices. Limit it to Acrobat, or Acrobat Reader. Have the end user register their 3 devices.

   As of 2020, many people work remotely and on multiple devices: tablet, laptop, desktop. Further many people switch between the two very rapidly - for example: An Architect may review designs on the desktop, switch to a laptop for a meeting and contract signature, leave the laptop at the office, and take the tablet to the field (with no internet/reception) to make in-field review. The software is known to close/freeze in order to check-in/validate online & switch device activation. This impacts Adobe's customer workflow, time, credibility, and has a quantifiable dollar impact.

   Having to signout/signin each time a device is switched is time consuming and this adobe process adds cost and negative goodwill to the consumer. Therefore, alow Adobe acrobat (a ubiquitous software) to run on multiple registered devices.

   Allow simultaneous license activation on 3 devices. Limit it to Acrobat, or Acrobat Reader. Have the end user register their 3 devices.

   As of 2020, many people work remotely and on multiple devices: tablet, laptop, desktop. Further many people switch between the two very rapidly - for example: An Architect may review designs on the desktop, switch to a laptop for a meeting and contract signature, leave the laptop at the office, and take the tablet to the field (with no internet/reception) to make in-field review. The software is known to close/freeze in order to check-in/validate online & switch device… more

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10. Customer Support

    The customer service for one-time license purchase is pathetic, once I go on the chat option, the AI has no clue, and the agents keep passing me on to other agents. No one has an idea what to do. Customer support is equal to some 3rd rate homegrown company.

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11. Is there a way to determine product utilization. By this I mean can I tell the last time a user used their assigned product? For example if

    Is there a way to determine product utilization. By this I mean can I tell the last time a user used their assigned product?
    For example if a user has not used their Acrobat for six months they probably do need a license

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12. Apple Silicon install package fails unless Rosetta is installed first

    When installing a package created for Apple Silicon macs, the installer will fail unless Rosetta is already installed. Rosetta is only required when you are attempting to run an x86 application on Apple Silicon, so this feels like a bug. The installer fails with no indication of what the problem is and the logs do not help. I stumbled upon the fix by accident. It should be noted that Rosetta is not installed by default on M1 Macs and is only invoked when you attempt to run an "Intel" application. The installer is for Apple Silicon, so it does not invoke this prompt.

    When installing a package created for Apple Silicon macs, the installer will fail unless Rosetta is already installed. Rosetta is only required when you are attempting to run an x86 application on Apple Silicon, so this feels like a bug. The installer fails with no indication of what the problem is and the logs do not help. I stumbled upon the fix by accident. It should be noted that Rosetta is not installed by default on M1 Macs and is only invoked when you attempt to run an "Intel" application. The installer is for Apple Silicon, so it does not… more

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13. ARM64 compatible version of DC Pro

    REALLY need the arm64 version out for my DC Pro subscription

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14. Software Download

    Currently it is overly complicated to reinstall software on new computer in enterprise environment.
    Example: user has Adobe Acrobat Pro. Their laptop is being replaced with a new on. There is no easy way to simply logon to Adobe.com with the users credentials to download the software so it can be reinstalled on the new laptop.
    Why not allow the Administrator for the account the ability to go to the products page under their corporate account and select the software and download it so it can be reinstalled on a replacement system for the end user.
    There is no option to resend the welcome letter with the download link and this just makes the process overly complicated for administrators.

    Currently it is overly complicated to reinstall software on new computer in enterprise environment.
    Example: user has Adobe Acrobat Pro. Their laptop is being replaced with a new on. There is no easy way to simply logon to Adobe.com with the users credentials to download the software so it can be reinstalled on the new laptop.
    Why not allow the Administrator for the account the ability to go to the products page under their corporate account and select the software and download it so it can be reinstalled on a replacement system for the end user.
    There is no option… more

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15. Allow more than one adobe User ID to login

    Currently, if you have more than one Adobe account (for instance, one for work use and one for personal use), you have to sign out/in of each account before using the application. This process is already daunting, as it just shuts down if you do not already have an account - the only fix I've found is to pretend like you are going to buy the product, at which point you can finally switch the user ID. You then have to log out of one User ID in order to login to the other User ID to use the other product. Doing so logs you out of the previous User ID, so when you use the other product, you have to go through this whole process again.

    For instance, the company I work for uses Adobe DC Pro for our work projects, so I have to use the account that they have paid for under the company's account. I also have my own Adobe account for using photoshop for my side-gig of doing freelance work. I need to keep these two accounts separate for tax purposes (as well as maintaining professionalism). But any time I want to use one account or the other, I have to go through the whole process described above to switch users... it gets very frustrating every time.

    If we could login to more than one account at a time (somewhat like google), it would fix this problem.

    Currently, if you have more than one Adobe account (for instance, one for work use and one for personal use), you have to sign out/in of each account before using the application. This process is already daunting, as it just shuts down if you do not already have an account - the only fix I've found is to pretend like you are going to buy the product, at which point you can finally switch the user ID. You then have to log out of one User ID in order to login to the other User ID to use the other… more

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16. Freeze on opening Document

    Acrobat suddenly began to constantly freeze after opening any document. I uninstalled it and tried to reinstall but got a 136 error. I'm on MacOS 10.15.2 "Catalina" on a MacPro (late 2013)

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17. User account login verification - view log

    User account login verification

    Across all Adobe products that require someone to login or ‘ping’ the Adobe licensing services, managed/stored by Adobe – I would like to review the log file of the user accounts who are hitting the licensing service.
    
    With thousands of users, I need a programmatic way to verify only current and authorized users are using the licensing associated with our account. In my past, I’ve had ex-employees and keys shared and ended up paying for someone else’s use of Adobe products.
    Other publishers offer this and I would like to see the same from Adobe, since I’m certain you have this information stored, it just needs to be make available to the appropriate Admins.

    User account login verification

    Across all Adobe products that require someone to login or ‘ping’ the Adobe licensing services, managed/stored by Adobe – I would like to review the log file of the user accounts who are hitting the licensing service.
    
    With thousands of users, I need a programmatic way to verify only current and authorized users are using the licensing associated with our account. In my past, I’ve had ex-employees and keys shared and ended up paying for someone else’s use of Adobe products.
    Other publishers offer this and I would like to see the same from Adobe, since… more

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18. Cost is prohibitive

    There should be some sort of discount for either long time users of your regular Adobe Acrobat or those who use more than one Adobe product (like I also have Adobe Scan). OR...consider those of us on disability, social security or fixed incomes. You have one of the highest monthly membership rates and I am wondering how long I can continue to put out all these fees to Adobe every month. We need a financial break. At least SOME of us do, on a case-by-case basis. What with EVERYONE charging anything from $2.99 a month to $17.99 for full blown Premium YouTube, I am getting nickle and dimed to death by apps!!!!! Now you too Adobe? Please just lower the price or have a loyalty program or a poor people's discount or something....HELP!

    There should be some sort of discount for either long time users of your regular Adobe Acrobat or those who use more than one Adobe product (like I also have Adobe Scan). OR...consider those of us on disability, social security or fixed incomes. You have one of the highest monthly membership rates and I am wondering how long I can continue to put out all these fees to Adobe every month. We need a financial break. At least SOME of us do, on a case-by-case basis. What with EVERYONE charging anything from $2.99 a month to $17.99 for full blown… more

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19. Better licensing options

    You should be able to license Adobe on more than two machines. I may be working from the office, from home, or on a portable device when I travel. The default should be at least three devices (by comparison, Microsoft's license allows one user to use 5 devices).

    At a minimum, you should be able to assign devices to users. I have a license for myself and a license for my assistant. My assistant only works in the office. I am paying for two users which should allow me to install on four computers. I should be able to decide that I have three devices and that my assistant have one device. Currently, I have to switch my license between different devices, which is cumbersome and unnecessary.

    You should be able to license Adobe on more than two machines. I may be working from the office, from home, or on a portable device when I travel. The default should be at least three devices (by comparison, Microsoft's license allows one user to use 5 devices).

    At a minimum, you should be able to assign devices to users. I have a license for myself and a license for my assistant. My assistant only works in the office. I am paying for two users which should allow me to install on four computers. I should be able to decide… more

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20. Did NOT have automatic updates on and still updated

    I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!

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    Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

    Automatic updates are enabled by default for Acrobat. Could you please let me know how you disabled the updates.

    How to disable updates:
    https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24908