625 results found
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Is there a way to determine product utilization. By this I mean can I tell the last time a user used their assigned product? For example if
Is there a way to determine product utilization. By this I mean can I tell the last time a user used their assigned product?
For example if a user has not used their Acrobat for six months they probably do need a license6 votes -
Audit Log
As the CTO of a growing business, we have many users asking for access to Acrobat Pro, Adobe Premiere, Creative Cloud, etc.
Our monthly recurring costs with Adobe are getting up there and I would like to know which of my users are actively using their assigned license..
Users tend to ask for access to an application but NEVER contact IT to let you know they no longer need it. An audit log of active licenses would allow me to see who is using what products. I know this information exists since the license is validated when the app is…6 votes -
stop requesting user date of birth for business accounts
You do not need to collect individual user dates of birth for business accounts. (Not enterprise) the admin for the business can confirm that the users are of a certain age.
6 votes -
Support case-sensitive file systems
Please support case-sensitive file systems. I have a requirement to use case-sensitive file systems, including the boot partition on my MacBook Pro. The only software that I cannot use is Adobe Acrobat, Illustrator, and Photoshop. I see this issue has been going on for over five years. Please fix this. Otherwise, I just won't be buying/subscribing to Adobe products.
6 votes -
Acrobat DC serialized deployment for remote desktop/Citrix environments
The new named user licensing (NUL) is not ideal for remote desktop/Citrix environments when using more than two session hosts.
The cloud limitation of two logons is fine for personal computers but when operating a large number of session hosts users have to logon to Acrobat DC when roaming across multiple servers. Each server is considered a new installation.
Please bring back serialized deployments for enterprise customers or another solution that works with remote desktop/Citrix.
6 votes -
User account login verification - view log
User account login verification
Across all Adobe products that require someone to login or ‘ping’ the Adobe licensing services, managed/stored by Adobe – I would like to review the log file of the user accounts who are hitting the licensing service.
With thousands of users, I need a programmatic way to verify only current and authorized users are using the licensing associated with our account. In my past, I’ve had ex-employees and keys shared and ended up paying for someone else’s use of Adobe products.
Other publishers offer this and I would like to see the same from Adobe, since…6 votes -
Cost is prohibitive
There should be some sort of discount for either long time users of your regular Adobe Acrobat or those who use more than one Adobe product (like I also have Adobe Scan). OR...consider those of us on disability, social security or fixed incomes. You have one of the highest monthly membership rates and I am wondering how long I can continue to put out all these fees to Adobe every month. We need a financial break. At least SOME of us do, on a case-by-case basis. What with EVERYONE charging anything from $2.99 a month to $17.99 for full blown…
6 votes -
Logging of users
We have been seriously facing trouble since there is no available method to log/ trace users with Adobe products in order to determine whether they are actually using the product assigned to them, whether they need checking from their last log in time. This brings forth a lot of misuse of licenses and malpractice of assigned licenses remainig unused due to the unavailability of such feature.
This becomes specially difficult when its an Enterprise account and there are thousands of users to be managed.Please add-in a feature soon where the admin, depending on access control, can check for users'…
6 votes -
Log from multiple computers at the same time. Increase the maximun of two at the same time.
For example, give the posibility to keep the user logged from more than 2 computers but only can use simoustaneusly one. This help because me of us use more than two computers (two at home and one laptop in my case)
6 votes -
Administrative reporting on Acrobat Cloud
We need a way to manage user assignments, audit administrative actions, and report on when particular users are assigned Adobe licenses. There currently is no report that can be run to show who assigned a license, or when a license was assigned, outside of reviewing individual users.
6 votes -
New bug wont let me edit documents, ends up being best feature so far!!
Your software has always been terrible, no surprise there. But today I opened the garbage referred to as Adobe Acrobat Pro DC and I encountered something conflicting. It seems as if Acrobat has decided I no longer have a subscription and can't edit pdfs. Clicking on my name in the corner sends me to a web page clearly showing my subscription to Acrobat Pro DC.
At first glance I thought this was a bug, and it probably is. But on further consideration I think this might actually be a feature. See in the past Acrobat Pro performed as expected. Start…6 votesMarking this issue as resolved as there is no response from the user.
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Needed : a true 64-bit version of your software
The current 32-bit version of Acrobat Pro DC becomes corrupt within a few weeks of normal use on a 64-bit machine, which thereafter makes it increasingly frustrating to use (with difficulties saving files to new names or locations, among many other issues). I am tired of having to reinstall your software every few weeks, only to see it degenerate to the point of unusability again. I wish you would release a 64-bit version that was designed for dedicated use on a 64-bit machine.
6 votesMarking this issue as resolved as there is no response from the user.
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downgrade
Downgrade Acrobat DC to a previous version
Monthly Updates are good, but in some circumstances, plug-ins from different developer doesn´t work after a update. so i must uninstall the acrobat, search an old installer, then search the last version and install it and then disable the autoupdater. This is to extensive, when you must do this for x Clients.
5 votes -
Customer Support
The customer service for one-time license purchase is pathetic, once I go on the chat option, the AI has no clue, and the agents keep passing me on to other agents. No one has an idea what to do. Customer support is equal to some 3rd rate homegrown company.
5 votes -
Apple Silicon install package fails unless Rosetta is installed first
When installing a package created for Apple Silicon macs, the installer will fail unless Rosetta is already installed. Rosetta is only required when you are attempting to run an x86 application on Apple Silicon, so this feels like a bug. The installer fails with no indication of what the problem is and the logs do not help. I stumbled upon the fix by accident. It should be noted that Rosetta is not installed by default on M1 Macs and is only invoked when you attempt to run an "Intel" application. The installer is for Apple Silicon, so it does not…
5 votes -
Feature Request: Have the ability for Admins to view the status of licenses that are assigned to users.
i'd like the ability to view my user's history. (i'd like to see the last time they signed in to adobe, the last time they used adobe, and maybe how often they use it).
i would basically like to see how often users actually use their license, that way if it is determined that they don't use it, i can re-assign their license to someone who actually WILL use it.
5 votes -
ARM64 compatible version of DC Pro
REALLY need the arm64 version out for my DC Pro subscription
5 votes -
Software Download
Currently it is overly complicated to reinstall software on new computer in enterprise environment.
Example: user has Adobe Acrobat Pro. Their laptop is being replaced with a new on. There is no easy way to simply logon to Adobe.com with the users credentials to download the software so it can be reinstalled on the new laptop.
Why not allow the Administrator for the account the ability to go to the products page under their corporate account and select the software and download it so it can be reinstalled on a replacement system for the end user.
There is no option…5 votes -
Allow more than one adobe User ID to login
Currently, if you have more than one Adobe account (for instance, one for work use and one for personal use), you have to sign out/in of each account before using the application. This process is already daunting, as it just shuts down if you do not already have an account - the only fix I've found is to pretend like you are going to buy the product, at which point you can finally switch the user ID. You then have to log out of one User ID in order to login to the other User ID to use the other…
5 votes -
Automate license removal after X timeframe
Automate a license to be removed from a user that didn't use the product for X amount of days (60-90)
5 votes
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