427 results found

1. Must make it available to see who has activated their license and who hasn't

   I am an admin who manages the Adobe Portal for hundreds of licenses at my company. With the new portal, it doesn't allow me as the admin of our portal to see who has activated their license. This is a HUGE issue for us. We used to be able to see who had activated it and who hadn't and if they hadn't, we would remove their license and give it to another user. This is no longer available. Making improvements shouldn't remove options, but add some. This new bug is HUGE for my company. This new portal is going back in technology. You guys must find a way to bring it back.

   I am an admin who manages the Adobe Portal for hundreds of licenses at my company. With the new portal, it doesn't allow me as the admin of our portal to see who has activated their license. This is a HUGE issue for us. We used to be able to see who had activated it and who hadn't and if they hadn't, we would remove their license and give it to another user. This is no longer available. Making improvements shouldn't remove options, but add some. This new bug is HUGE for my company. This new portal is going back… more

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Hi,

   I have shared your concerns with the relevant team working on admin console. Once we have further information from the concerned team on this, we will be able to update you.

   Thanks,
   Karan

2. Acrobat taskbar icon uses Photoshop icon

   In Windows 10, Acrobat DC's taskbar and start menu shortcut icons randomly switch to using the Photoshop icon. Acrobat DC is the only program that exhibits this problem. The only cure is to follow one of the methods shown in this 2013 forum post: https://forums.adobe.com/thread/1113673. Please fix this bug, which still exists in 2017!

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   Planned  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on

   AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on their machines? We know that a few of the invited users have downloaded & installed Adobe Pro DC. How many of the invited users need to download & install Adobe Pro DC?

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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Thanks for your feedback. We will forward this concern to admin console team and see if they have any plans to work on this in future.

4. error using acrobat during free trial

   I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  AdminKaran Malik (Admin, Adobe) responded

   Hi,

   Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

5. Features not being used in the last x days

   Much like another feature being requested, I would like to see a breakdown in the Admin console of not just licenses allocated or used, but also when they were last used.

   For example, do I have a user that just opens/reads PDF's all day and doesn't need Standard DC, or do I have a user that isn't using all the features of Pro and could be downgraded to Standard?

   We have close to 3,000 users of Adobe products, it is going to be a tedious pain in my rump if I have to automate the removal of ALL the installed Adobe products and wait for users to request adding them back.......users will be unhappy, and so will the support team.

   If we are forced to go through this pain, then we have to look at a project to getting a better solution together for the bank.

   Much like another feature being requested, I would like to see a breakdown in the Admin console of not just licenses allocated or used, but also when they were last used.

   For example, do I have a user that just opens/reads PDF's all day and doesn't need Standard DC, or do I have a user that isn't using all the features of Pro and could be downgraded to Standard?

   We have close to 3,000 users of Adobe products, it is going to be a tedious pain in my rump if I have to automate the removal of ALL the installed… more

   3 votes

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6. Acrobat DC uninstalls Acrobat Reader

   When installing even the testversion of Acrobat DC the Acrobat Reader disapears. Seems to be uninstalled. After the trial I need to uninstall Acrobat DC and install the Reader again. This is not acceptable, as there is no hint at the installation of Acrobat DC!

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7. Edit User Display Name in Admin Console

   Since the upgrade to Business IDs, I am no longer able to edit user display names from the Admin Console. Please bring back the ability for admins to edit their user's profiles.

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8. Adobe DC was renewed, but will not start, keeps asking me to renew

   I just renewed my Adobe subscription for Adobe DC, payment made via Credit Card. The Adobe splash screen indicates I have updated and renewed my subscription. When I try to use Adobe in MS Word, I am told it does not work because my subscription has lapsed.
   I am on a DEADLINE, this is not helpful.

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9. Make it possible to log into Acrobat with one account and into CC applications with another on the same machine

   I am running CC applications using my personal account on my Mac (Mac OS Monterey) and on Windows (Win 11). I occasionally need to run Acrobat Pro on those machines using my business (academic) account. It seems that it is not possible to do that without a lot of effort. As I understand it, I would have to log out of all of my CC applications, then try to log into Acrobat with my other account, then reverse the process to go back to CC. No one in their right mind would want to do this regularly.

   Adobe's login and licensing process is extremely onerous, and this is just one example. You should be able to associate a specific account with a specific application (or group of applications like CC) rather than one for everything on the machine.

   I am running CC applications using my personal account on my Mac (Mac OS Monterey) and on Windows (Win 11). I occasionally need to run Acrobat Pro on those machines using my business (academic) account. It seems that it is not possible to do that without a lot of effort. As I understand it, I would have to log out of all of my CC applications, then try to log into Acrobat with my other account, then reverse the process to go back to CC. No one in their right mind would want to do this regularly.

   Adobe's login and… more

   3 votes

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10. Managing recurring payment

    I contracted for 30 Acrobat Pro DC accounts last year and the automatic renewal is on Dec 10 2021.
    My company would like to use the program for 1 more year with changed number of licenses so I asked to cancel the automatic recurring to the ADOBE KOREA customer care team and got answered that they cannot help me with this issue.
    They told me I have to cancel the payment on the exact day and if I want to cancel it beforehand, I cannot use the program right away even though the contracted term still remains more than 2 weeks.
    As it's more than 6,000 dollar contract, I want to handle it precisely.
    However, the customer care team says it's all upon my action of cancellation and they can't handle it since the system is established like that.

    I want to know if it's really hard and difficult to add recurring payment management.
    If yes, I personally cannot understand that ADOBE, a global software company, provides this primitive inconvenience to the customers.

    I contracted for 30 Acrobat Pro DC accounts last year and the automatic renewal is on Dec 10 2021.
    My company would like to use the program for 1 more year with changed number of licenses so I asked to cancel the automatic recurring to the ADOBE KOREA customer care team and got answered that they cannot help me with this issue.
    They told me I have to cancel the payment on the exact day and if I want to cancel it beforehand, I cannot use the program right away even though the contracted term still remains more than 2… more

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11. Track Perpetual Licenses in the Licensing Portal

    Unfortunately, we have found there is no current way that Adobe allows clients to track their perpetual licensing. When I found that my predecessor had not shared which devices our Adobe Pro perpetual licenses were installed on, we have no way of knowing who has the licenses without a severe amount of legwork. It would be supportive to the client to provide some means of tracking which machines perpetual licenses are currently linked to, especially in the case where a machine gets wiped and a license may still be linked to that machine. Thank you kindly Adobe Dev folks for making this a reality.

    Unfortunately, we have found there is no current way that Adobe allows clients to track their perpetual licensing. When I found that my predecessor had not shared which devices our Adobe Pro perpetual licenses were installed on, we have no way of knowing who has the licenses without a severe amount of legwork. It would be supportive to the client to provide some means of tracking which machines perpetual licenses are currently linked to, especially in the case where a machine gets wiped and a license may still be linked to that machine. Thank you kindly Adobe Dev folks for… more

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12. Need access to 3 devices, not only 2

    I have a work computer, home computer and laptop computer that I use constantly, interchangably. I have to log out of one computer with Adobe to be able to just view a .pdf on another. It is so annoying that I am looking for a different .pdf viewer just so I don't have to deal with it. MANY people have 3 devices and with OneDrive work seamlessly. Adobe, PLEASE allow your subscribers to have 3 devices or figure out another way to not require us to log out of one computer to access a file on another.

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13. Subscription

    Keeps saying my subscription is expired

    3 votes

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14. Feature Request: Have the ability for Admins to view the status of licenses that are assigned to users.

    i'd like the ability to view my user's history. (i'd like to see the last time they signed in to adobe, the last time they used adobe, and maybe how often they use it).

    i would basically like to see how often users actually use their license, that way if it is determined that they don't use it, i can re-assign their license to someone who actually WILL use it.

    3 votes

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15. Adobe DC License Management

    List the last usage of a product in the Admin Console for every user.
    Highlight non users and allow the recovery of wasted licenses.

    OR We could just keep on throwing money at Adobe ?

    3 votes

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16. ARM64 compatible version of DC Pro

    REALLY need the arm64 version out for my DC Pro subscription

    3 votes

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17. Software Download

    Currently it is overly complicated to reinstall software on new computer in enterprise environment.
    Example: user has Adobe Acrobat Pro. Their laptop is being replaced with a new on. There is no easy way to simply logon to Adobe.com with the users credentials to download the software so it can be reinstalled on the new laptop.
    Why not allow the Administrator for the account the ability to go to the products page under their corporate account and select the software and download it so it can be reinstalled on a replacement system for the end user.
    There is no option to resend the welcome letter with the download link and this just makes the process overly complicated for administrators.

    Currently it is overly complicated to reinstall software on new computer in enterprise environment.
    Example: user has Adobe Acrobat Pro. Their laptop is being replaced with a new on. There is no easy way to simply logon to Adobe.com with the users credentials to download the software so it can be reinstalled on the new laptop.
    Why not allow the Administrator for the account the ability to go to the products page under their corporate account and select the software and download it so it can be reinstalled on a replacement system for the end user.
    There is no option… more

    3 votes

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18. I would like to cancel my subscription but not finding where to do that

    How do I cancel?

    3 votes

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19. Installation on case-sensitive file systems. Available on MacOS for years.
    3 votes

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20. Allow more than one adobe User ID to login

    Currently, if you have more than one Adobe account (for instance, one for work use and one for personal use), you have to sign out/in of each account before using the application. This process is already daunting, as it just shuts down if you do not already have an account - the only fix I've found is to pretend like you are going to buy the product, at which point you can finally switch the user ID. You then have to log out of one User ID in order to login to the other User ID to use the other product. Doing so logs you out of the previous User ID, so when you use the other product, you have to go through this whole process again.

    For instance, the company I work for uses Adobe DC Pro for our work projects, so I have to use the account that they have paid for under the company's account. I also have my own Adobe account for using photoshop for my side-gig of doing freelance work. I need to keep these two accounts separate for tax purposes (as well as maintaining professionalism). But any time I want to use one account or the other, I have to go through the whole process described above to switch users... it gets very frustrating every time.

    If we could login to more than one account at a time (somewhat like google), it would fix this problem.

    Currently, if you have more than one Adobe account (for instance, one for work use and one for personal use), you have to sign out/in of each account before using the application. This process is already daunting, as it just shuts down if you do not already have an account - the only fix I've found is to pretend like you are going to buy the product, at which point you can finally switch the user ID. You then have to log out of one User ID in order to login to the other User ID to use the other… more

    3 votes

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