457 results found

1. Open last viewed files

   I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them again (but since sometimes I opened them a long time ago it is low on the list or has disappeared). It would huge if adobe could automatically open all files that were previously opened the last time I closed it. Thanks!

   I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

2. Accessibility- Reading order pause

   I am just updating my resume to be more accessible to vision impaired. I am having trouble with some items running together in read-aloud.

   In Adobe Acrobat Pro DC

   My favoured option would be that we have the option to insert a <pause> object in the reading order.

   If this is not possible, can you change Read-Aloud to pause between elements.

   3 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

3. Replacement Text (AccSupp ActualText entry) Support

   We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

   The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

   But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to be unreliable at the moment for copy and paste.

   The tests are shown here: https://github.com/ho-tex/accsupp/issues/2
   The tests generated various behaviors such as:
   - Correct copy and paste of the text, but incorrect copy and paste of leading spaces and empty lines (Test 1);
   - Unexpected insertions of spaces (Test 3 and Test 6), and;
   - Spaces turned into newlines (Test 4).

   We kindly request better support of the replacement text support, because the copy and paste directly from the PDF document is not reliable.

   Please also refer to these two pages for further discussion:

   https://tex.stackexchange.com/questions/563803/how-make-a-latex-document-that-generates-a-pdf-from-which-copy-paste-works-corre

   https://github.com/ho-tex/accsupp/issues/2

   We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

   The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

   But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I understand your concern here. I have shared this with the higher management. We currently do not have any plan to implement it but we have kept it in our radar and will pick up in future,

   Check the latest features in Acrobat Pro DC by keeping the software on latest version.

   Thanks
   Rachit

4. [Feature request] Copy/Paste of Tag structure

   Working with tagging of PDF documents for accessibility purposes, with a lot of them being nearly identical to each other or within a document there are repeated patterns, it takes a long time and a tidious task to create tags individually. It would be a very neat if it were possible to Copy/Paste the (selected) tag strutucture within the Tags-panel (excluding any actual content they may contain)

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since this is a feature request and we have kept it in a radar, I’m closing this issue.

   Please check out latest features on Acrobat Pro DC.

   Thanks
   Rachit

5. Read out loud to end/this page: The ability to start from anywhere (available using right+click from selected area of the document)

   Read out loud to end or read this page only: The ability to start from anywhere (make option available using right+click from selected area of the document). It's maddening to have to listen to the document over and over and over and over and over and over and over... when troubleshooting order errors. TIA

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you and this is a feature request, we have kept it in a radar.

   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

6. Read to end of document issues on a Mac

   Read to end of document only reads a single page or sometimes doesn't read at all.

   (PS is this the same Rachit who use to work for the Forest Service? If so, I hope you are doing well. I'm still waiting on a TA for a MacBook Pro :-()

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

7. Auto Generate Cell IDs Inserting Spaces

   Auto Generate Cell IDs adds a space to the end of IDs which are not long enough, and appears to be including internal spaces. Since cell IDs cannot contain spaces, those headers are not announced by AT when reading the table. (OS: Windows 10 on desktop PC; Acrobat Pro DC 20.012.20043; latest as of 8/30/2020).

   The attached file has two identical tables (Word 365, Saved as PDF) with auto-generated header IDs. With the first, NVDA (v 2019.2) only announces the headers for Vegetable, Potassium, and Brocolli. All other headers have spaces at the end, and the IDs for % DV have a space after %. NVDA reads the second table fine with those spaces removed from the IDs.

   This is not an anomaly that Acrobat Accessibility Checker or even PAC 3 catches. The tagger who does not actually check the complex table with a screen reader can submit a document to the client with a table that is unreadable.

   Auto Generate Cell IDs adds a space to the end of IDs which are not long enough, and appears to be including internal spaces. Since cell IDs cannot contain spaces, those headers are not announced by AT when reading the table. (OS: Windows 10 on desktop PC; Acrobat Pro DC 20.012.20043; latest as of 8/30/2020).

   The attached file has two identical tables (Word 365, Saved as PDF) with auto-generated header IDs. With the first, NVDA (v 2019.2) only announces the headers for Vegetable, Potassium, and Brocolli. All other headers have spaces at the end, and the IDs for % DV… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,

   With the latest release of Acrobat on June 14, 2022, this issue has been addressed.

   If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates.

   
   

   Thanks

   Rachit

8. Fix the FIX tool for Artifacting

   When you have elements with no alt-text you get accessibility errors when running the checker. However, if you right click on the error and choose "fix" and walk through the items and mark them as decorative, instead of actually making them an artifact it simply changes the tag to "Artifact" which is not a valid tag and creates other errors. You then have to go in and properly designate the objects as Artifacts properly for the other errors to go away. VERY Frustrating. Come on Adobe Acrobat!

   This is a repeatable condition and needs to be fixed immediately please!

   Setting something as an artifact is a state and not a valid tag in the tags tree. Very frustrating that one tool designed to fix an issue actually creates other issues.

   https://youtu.be/cLpXgisBgeg

   When you have elements with no alt-text you get accessibility errors when running the checker. However, if you right click on the error and choose "fix" and walk through the items and mark them as decorative, instead of actually making them an artifact it simply changes the tag to "Artifact" which is not a valid tag and creates other errors. You then have to go in and properly designate the objects as Artifacts properly for the other errors to go away. VERY Frustrating. Come on Adobe Acrobat!

   This is a repeatable condition and needs to be fixed immediately please!

   Setting… more

   11 votes

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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thank you for contacting us. I have raised the issue with the engineering team. We have kept it our radar and will be fixing it in the near future.

   Meanwhile I would suggest you to use Reading Order tool to mark the Figure as Artifact for fixing the issue.

   Please update to the latest version of Acrobat Pro DC to experience new features.

   Thanks
   Rachit

9. Set Document Title in Initial View as Default

   Current Behaviour - If a PDF document has a title present in the “Title” document property then the default initial view of Acrobat Reader and Acrobat PRO is set to "File Name" rather than the "Document Title".

   Impact - Acrobat's Accessibility Checks report the "Title" error while the title is already there. This requires the "Initial View" setting to be changed on each PDF manually.

   Desired Behaviour - Set the “Initial View” to “Document Title” as default when a PDF is opened on Acrobat Reader DC and Acrobat DC Pro.

   Why the feature is needed - All organisations want to publish their PDFs which are 100%. For example, all US Federal agencies are required to publish their PDFs which are Section 508 compliant. Acrobat Accessibility Checks tools allow to achieve Section 508 compliant by making the PDF's accessible. If PDF contains a title then it doesn't make sense to keep the Initial View to "File Name".

   Please release a patch or add this feature in the next versions or Acrobat Reader and Acrobat Pro versions.

   Current Behaviour - If a PDF document has a title present in the “Title” document property then the default initial view of Acrobat Reader and Acrobat PRO is set to "File Name" rather than the "Document Title".

   Impact - Acrobat's Accessibility Checks report the "Title" error while the title is already there. This requires the "Initial View" setting to be changed on each PDF manually.

   Desired Behaviour - Set the “Initial View” to “Document Title” as default when a PDF is opened on Acrobat Reader DC and Acrobat DC Pro.

   Why the feature is needed - All organisations want to… more

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10. BLK

    Trimakasih

    1 vote

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Sama-sama

    Terima kasih
    Rachit

11. Outstanding Product

    It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

    I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

    The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

    All of the old documents have been converted and have passed all accessibility checks!!

    BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

    Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

    I’m pretty sure I sent him a CD.

    It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi John,
    Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
    Please check out the latest updates in Acrobat Pro DC for new features.

    Thanks
    Rachit

12. Wrong file title in pdf

    Adobe, Regardless of version of Acrobat, whenever I open a PDF that came originally form a Word file, the wrong file title appears in the title bar above the page. Please fix this. It is maddening. I get sent documents from our admin people to put up on our webpage for all our employees and since I am not the author of the document I cannot fix it myself. It is a constant problem.

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13. How do I save a doc?

    How do I save a doc?

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I have not heard from you, I believe the issue is resolved on your side.

    Feel free to contact us in case of any assistance

    Thanks
    Rachit

14. Hyperlinks Spanning Multiple Lines

    Hyperlinks that span more than one line create multiple OBJR tags.
    Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
    Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.
    Please fix so that links that span multiple lines only have one tag.

    Hyperlinks that span more than one line create multiple OBJR tags.
    Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
    Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.… more

    11 votes

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    As we checked on our side, this issue is related to the tagging functionality in InDesign. Please log the issue with them.

    Thanks
    Rachit

15. Accessibility Checker to check at WCAG in line with PAC3 App checker

    We are continually getting issues with compliance and the Adobe PDF Checker is not being stringent enough. We have created PDFs that are given a clear bill of health using the Adobe checker but our web team use the PAC3 app to verify and they fail on many levels. We would like Adobe to improve the checker to a similar standard so it then complies with legislation for public service bodies in the United Kingdom. Also, as we use Macs most other checkers are PC only so a level playing field would be immensely helpful. Thanks.

    14 votes

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for contacting us. Can you please provide some sample files with the PAC3 checker results so that we can check the difference and proceed accordingly.

    Thanks
    Rachit

16. F2 should be returned to renaming function

    With the newest update, F2 (used universally for renaming across every other PC/Windows program/functionality) was changed to a help function that brings up an Adobe Internet help site.

    F1 is used universally for help, and no one needs that much access to Adobe help pages.

    F2 should be returned to renaming. Ctrl-F2 is a ridiculous and difficult change for renaming and it's the worst idea ever.

    I remediate hundreds of PDFs for accessibility, and having to make a more complicated keystroke to rename tags is a huge problem.

    22 votes

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    Resolved  ·  6 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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17. Reading of Table contents

    Hi Team
    Please include with Table Control, the option of reading table header with each column value so that it can become easy for person who is trying to understand the contents read
    Also it would be better if user can read a hidden column

    Thanks and Regards,
    Manoj Prithiani
    9930678499

    • 

    1 vote

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

18. cross-platform interoperability for Acrobat DC

    use of Acrobat DC must be seamless across operating systems, browsers, and devices. seamless interoperability = efficiency. Proprietary in-fighting between apple, microsoft, and google needs to stop. Why not work together for the benefit of all?The business models need to change. For example, "accessibility" of apps needs to be independent of browser, OS, and device.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit

19. Please remove "Please wait while the document is being prepared"

    Please switch off "Please wait while the document is being prepared" displayed each time I open a document. This feature is necessary only for selected users and hampers very much typical program use.

    3 votes

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    7 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since the issue is resolved for you, I believe we can close on this now. Also, we would try to improve the experience for you on your suggestions in the coming future.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit

20. Bug (Accessibility): Link and bullet issues after export from InDesign

    I'm having an accessibility issue that may be a bug with Acrobat or InDesign, or a combination of both. I have a single page of show notes for a podcast. Paragraph styles are used, export tagging is set, and order is laid out in the articles pannel. Upon export and listening with the NVDA screen reader, the reading order is correct, but the bulleted list of links is just read as "bullet, bullet, bullet, etc." without the accompanying text, and the links are skipped. You can tab through the links, but instead of identifying the object as a link, and then giving the accompanying hyperlinked text, with each tab you just get, "link, link, link, link." I can post this in the InDesign uservoice as well, but I thought I'd start here. I experimented with a blank document in ID, and just created a bit of text and a hyperlink. Same issue. I have attached the exported PDF.

    I'm having an accessibility issue that may be a bug with Acrobat or InDesign, or a combination of both. I have a single page of show notes for a podcast. Paragraph styles are used, export tagging is set, and order is laid out in the articles pannel. Upon export and listening with the NVDA screen reader, the reading order is correct, but the bulleted list of links is just read as "bullet, bullet, bullet, etc." without the accompanying text, and the links are skipped. You can tab through the links, but instead of identifying the object as a link, and… more

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    1 vote

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    HI,
    I checked the issue reported by you. I would like to inform you that the bullets and the links tags are not tagged properly as can be seen in Tags panel in Acrobat.

    Please report this issue to Indesign.

    Thanks
    Rachit