13697 results found

1. Can no longer add an image to a PDF file, this is happening on multiple computers. All are running Pro DC version 2021.005.20060

   Can no longer add an image to a PDF file, this is happening on multiple computers. All are running Pro DC version 2021.005.20060 with Windows 10 ver 1909. Get an unknown error when trying to add an image. This stopped working recently.

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   0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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2. Provision of feedback to customer on use of Adobe products

   When installing, we get the message that the software is installed on too many devices. Why not do like Dropbox and tell the customer these are the devices this software in on...and then ask which would you like to deactivate...simple, particularly in the cases where the previous device is no longer available and cannot be deactivated by the user.

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   0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
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3. Acrobat Pro DC Desktop Version doesn't show shared folders from Google Drive

   In the Desktop Version of Acrobat Pro DC i am missing the shared folders from Goolge Drive. In the Acrobat App on the iPhone i have access to them though. Please bring them on the Desktop Version too, its really needed.

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   0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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4. Highlight to website

   If you are looking at a text you should be able to highlight a part of the text it should send you to the website that they got the idea from. While your writing a text instead of putting in a bibliography you should highlight your text and reference it there.

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Please specify the issue you are facing. I’m not able to understand the issue here.

   Thanks
   Rachit

5. How to bypass a PDF password

   I created a PDF document of around 2MB file size and then went to Protection. Added both password to open and edit, both with 256-Bit AES. Saved the file with a 25 characters password.

   Now I Googled this "How to bypass a PDF Password", the third link is this "https://smallpdf.com/unlock-pdf".

   I dropped the encrypted file into the slot provided. assuming that it cant ***** it.

   But unfortunately the password was cracked both from the opening and editing end.

   I find this very disturbing !

   Kindly check this and let me know how to ensure that a password protected PDF not be cracked.

   The file I is a Non-Disclosure Agreement (NDA) file so I wont be able to share it here.

   It would be great if you could help me out to understand how to ensure such a thing does not happen.

   I created a PDF document of around 2MB file size and then went to Protection. Added both password to open and edit, both with 256-Bit AES. Saved the file with a 25 characters password.

   Now I Googled this "How to bypass a PDF Password", the third link is this "https://smallpdf.com/unlock-pdf".

   I dropped the encrypted file into the slot provided. assuming that it cant ***** it.

   But unfortunately the password was cracked both from the opening and editing end.

   I find this very disturbing !

   Kindly check this and let me know how to ensure that a password protected… more

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   1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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6. When reducing large PDF files that contain Links, Graphics and Type remove white lines from pixel misalignment

   I am on an iMac running Mojave. Since I am a graphic artist, I create large Illustrator files that need to be converted to PDFs and emailed for proofing. However, when the files are optimized through Adobe Acrobat Pro DC, the resulting PDF has numerous white lines running through it. I would like to see a quick, efficient way to reduce files that are around 100mgs and still be sharp, clean files with no lines. I understand that they don't print, but my clients always question them and are skeptical when I try to explain that the lines won't print. Please help! I have tried EVERYTHING and the minute I get the file small enough to email (10 - 13mgs) the lines come back.

   I am on an iMac running Mojave. Since I am a graphic artist, I create large Illustrator files that need to be converted to PDFs and emailed for proofing. However, when the files are optimized through Adobe Acrobat Pro DC, the resulting PDF has numerous white lines running through it. I would like to see a quick, efficient way to reduce files that are around 100mgs and still be sharp, clean files with no lines. I understand that they don't print, but my clients always question them and are skeptical when I try to explain that the lines won't print.… more

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7. When requesting a signature have the requested signature be in blue instead of black.
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   0 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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8. Adobe Acrobat Pro 2020 Crashing Windows 10 By Exhausting Virtual Memory

   My Windows 10 Pro installation started crashing regularly by exhausting virtual memory, i.e. commit charge. After eliminating applications one-by-one, I determined that Adobe Acrobat Pro 2020 was the culprit. If I boot the machine and launch open Resource Monitor and watch the Commit Charge meter, all is fine with Commit Charge at or below 10%. The moment I start Adobe Acrobat Pro 2020, the Commit Charge will start to slowly ramp up. After an hour or two, it will run up to 100% and start causing Resource-Exhaustion-Detector errors, and eventually, the machine will hang. If I do these same steps, but instead of letting Commit Charge get fully exhausted, quit Acrobat before it hits 100%, Commit Charge will instantly drop back to the 10-15% level it was before launching Acrobat. I think this pretty conclusively proves Acrobat is the cause of the problem.

   This machine has 32 GB of physical RAM. Running Windows 10 Pro version 2004, fully patched to OS Build 19041.867. Acrobat is version 2020.001.30020.

   My Windows 10 Pro installation started crashing regularly by exhausting virtual memory, i.e. commit charge. After eliminating applications one-by-one, I determined that Adobe Acrobat Pro 2020 was the culprit. If I boot the machine and launch open Resource Monitor and watch the Commit Charge meter, all is fine with Commit Charge at or below 10%. The moment I start Adobe Acrobat Pro 2020, the Commit Charge will start to slowly ramp up. After an hour or two, it will run up to 100% and start causing Resource-Exhaustion-Detector errors, and eventually, the machine will hang. If I do these same steps,… more

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9. Shortcut for Next Comment or Previous Comment not working

   When I'm in the Comments pane, I want to use shortcut to navigate between the comments (with the comments shown in the context). However, the documented shortcut (Tab/Shift-Tab) is not working. The arrow key (up/down) is working for some parts, but in some cases, pressing Down arrow key goes back to the first comment on the page (or in some case goes to the previous page's comment) instead of moving to the next comment.

   Please help.

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10. Bring back the dashboard "sizer."

    PDF docs usually open so large on my monitor that I cannot see the whole page at one time. Why did you get rid of the handy dashboard tool that let me reduce or enlarge the size? Please bring it back!

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. Adobe Acrobat DC ignores "always close all tabs"

    Make it work. I have checked this box twenty times and I am still asked every single time if I want to close all tabs

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Allow grouping/ungrouping of drawing tool markups (pencil marks)

    Acrobat automatically groups drawing tool (pencil) marks together, which is sometimes desirable and sometimes not. Why is there no option to right-click and group/ungroup pencil marks like there is for arrows, lines, and shapes? If I want to add a separate comment for each pencil mark, I undo the latest mark(s) and try to "trick" Acrobat by highlighting something or adding a shape, comment, etc. and then adding the second pencil mark. Sometimes this works and sometimes I have to do this multiple times. Then I go back and delete the unwanted highlight/shape/comment. If I create another pencil mark later, after making other comments, Acrobat sometimes groups the new markup with the prior pencil marks and sometimes not. There does not seem to be a predictable pattern. Thank you for any advice.

    Acrobat automatically groups drawing tool (pencil) marks together, which is sometimes desirable and sometimes not. Why is there no option to right-click and group/ungroup pencil marks like there is for arrows, lines, and shapes? If I want to add a separate comment for each pencil mark, I undo the latest mark(s) and try to "trick" Acrobat by highlighting something or adding a shape, comment, etc. and then adding the second pencil mark. Sometimes this works and sometimes I have to do this multiple times. Then I go back and delete the unwanted highlight/shape/comment. If I create another pencil mark later,… more

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13. Audio file pause and play option

    Hello

    You sould add a Audio file pause and play option.
    very anoying to operate the audio files without pause and play option.

    pause and play option is good, no pause and play option is bad. (:

    Thanks

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14. PDFMaker causes Character Encoding failure

    Steps to reproduce the issue:
    1. Type text in any of the below affected scripts in Word:
    - Devanagari
    - Bengali
    - Telugu
    - Tamil
    - Arabic
    - Gujarati
    - Kannada
    - Malayalam
    - Myanmar
    - Sinhala
    2. Export the document to PDF with Acrobat > Create PDF.
    3. Run the Accessibility Check.

    Environment (OS, other related application versions, etc.):
    OS: Windows 10
    Word: 2102 (Build 13801.20360)
    Acrobat Pro DC: 21.001.20145

    Expected result:
    Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

    Observed results:
    Some Unicode characters in Word do not seem to be converted to the right codepoint in PDF, particularly combining characters. This causes Character Encoding failures in Accessibility Check.

    Steps to reproduce the issue:
    1. Type text in any of the below affected scripts in Word:
    - Devanagari
    - Bengali
    - Telugu
    - Tamil
    - Arabic
    - Gujarati
    - Kannada
    - Malayalam
    - Myanmar
    - Sinhala
    2. Export the document to PDF with Acrobat > Create PDF.
    3. Run the Accessibility Check.

    Environment (OS, other related application versions, etc.):
    OS: Windows 10
    Word: 2102 (Build 13801.20360)
    Acrobat Pro DC: 21.001.20145

    Expected result:
    Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

    Observed results:
    Some Unicode characters in… more

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    4 votes

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you please share a sample Word document exhibiting this issue?

    Thanks
    Tanvi

15. Getting rid of blank pages created by double sided scanning of physical bundles containing double- and single-sided documents

    Electronic bundles created by scanning a physical bundle with double- & single-sided documents tend to have a high proportion of blank pages because the person doing the copying generally finds it easier to scan the whole bundle double sided.
    The blank pages increase the file size and make working on the bundles very annoying.
    Currently the only option is manually removing the blank pages, one at a time and although it solves the problem in the long run it is an immensely irritating chore itself.
    Adobe support on Twitter thought they had a fix using the 'Page is empty' function in Preflight but it doesn't work because a scanned blank page is not detected as empty. It would be really useful to have a fix that could detect scanned blank pages as well as coping with the occasional small mark such as a hole punch hole or a scanner glass scratch/smear.
    At the moment with remote working as a barrister I'm getting typically about 10% of blank pages routinely and up to almost 50% from time to time in 200 to 1,000 pages of a brief or set of instructions.
    I can't send an example because all those I have contain legally sensitive material, I'm afraid.
    A feature that identifies these blank pages and facilitates their removal would be immensely helpful.
    There would need to be a 3-step 'Identify. Review. Remove.' approach because there will be some pages that have almost nothing on deliberately and it would be dangerous if one simply hit a button to "Remove all blank pages". That would be too blunt a tool.
    There would definitely be a demand for such a tool in my field as the courts in England & Wales have gone on to double sided bundles as of the 6th April - https://www.civillitigationbrief.com/2019/04/02/the-rules-they-are-a-changing-new-rules-on-bundles-from-the-6th-april-2019/. Adobe support on Twitter suggested I put the idea to you.

    Electronic bundles created by scanning a physical bundle with double- & single-sided documents tend to have a high proportion of blank pages because the person doing the copying generally finds it easier to scan the whole bundle double sided.
    The blank pages increase the file size and make working on the bundles very annoying.
    Currently the only option is manually removing the blank pages, one at a time and although it solves the problem in the long run it is an immensely irritating chore itself.
    Adobe support on Twitter thought they had a fix using the 'Page is empty' function… more

    2 votes

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    1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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16. Bug: "No error" message when viewing XFA forms

    In version 2021.001.20138 it's impossible to open XFA-based forms (sample attached).

    1. Open any XFA form.
    2. All you get is an modal message "No error". When you click [OK] then you'll see the "Please wait …" shell PDF of the XFA form, which is generally only shown by PDF viewer that don't support XFA.
    3. Tested on Windows 10
    4. Display contens of dynamic XFA form
    5. Nonsense error message "No error." and display of shell PDF.

    The problem is the same in Acrobat Reader DC.

    1 vote

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    4 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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17. fill and sign - bug with polish letters

    When I use some polish letters font is changing.

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    14 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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18. Your product is killing my battery

    How do I kill all these programs running in the background and killing my battery even when not using your software. I hate to get rid of your program entirely but you are making my computer unusable.
    I have to go through and force quit all of these every time I turn on the computer, and some of them will refuse to stay quit, they come back on like some kind of malware

    •  

    2 votes

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19. Documents automatically open in browser instead of desktop app

    This did not happen before and I do not like it. I am trying to find "settings" or "options" to change it back but no luck so far...

    2 votes

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    0 comments  ·  Browser  ·  Delete…  ·  Admin →
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20. Remove the "Billing Issue" warning from the Ribbon. I have paid, I just don't want my credit card on file for autorenewal.

    It is very unprofessional and annoying for you to plant a bright red warning message prominently on my ribbon in the upper right corner WHEN I HAVE ALREADY PAID you. When i click on it, it says the warning is because I have not given you my credit card to auto-renew so I will lose access in the future. I will decide based on my user experience if I want to renew. This is harassment and a distraction to me when using the Acrobat Pro DC software.

    I just tried for 20 min to find a way on your site to contact a rep. Just a maze, a circular loop with no way to get to a live person. This is not the kind of issue that can be resolved by reading about functionality tips in your "self-service" files. Finding and clicking on 'contact you' just sends you back to the self-service maze.

    This is a bad idea that more discourages than encourages retention.

    It is very unprofessional and annoying for you to plant a bright red warning message prominently on my ribbon in the upper right corner WHEN I HAVE ALREADY PAID you. When i click on it, it says the warning is because I have not given you my credit card to auto-renew so I will lose access in the future. I will decide based on my user experience if I want to renew. This is harassment and a distraction to me when using the Acrobat Pro DC software.

    I just tried for 20 min to find a way on your site… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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