Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Cancel plan not found on website and no one answers the telephone
I am not using this plan enough to justify this monthly fee.
I was not able to find how to cancel my plan online.
I was not able to reach anyone at the phone number listed on this monthly charge.
PLEASE stop charging my Credit card for this monthly plan.1 vote -
Pls add dark mode
Please add dark mode
1 vote -
can't open xdf files at all
Please support XDF on Adobe online, I can't open the pdf at all because it says "The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. "
1 vote -
Alterar cor de parte do documento ocultado
Olá! Estou usando a ferramenta Ocultar em arquivos PDF. Sabem me dizer se consigo alterar a cor? Por exemplo, ao invés de preto usar um tom de cinza.
1 vote -
App
The app keeps crashing in and then out and I need to login again please fix it and have notifications and location for this app and update this app please if you want to email me back
jvcfc1@gmail.com1 vote -
Cancel subscription
Cant reach the profile page. I wanted to cancel the trial subscription I opted in this week.
I am not able to reach the profile/subscription change page. Can you please cancel the subscription from my account on your end?
2 votes -
Combine error
I have Acrobat Pro DC and it keeps giving me an error when I try to combine 2 pdf files.
1 vote -
Perfectly **** experience
This product experience is as **** as it gets so I guess you can't improve on that. **** perfected, well done!
1 vote -
Difficult to understand what it does and how to use it - waste of money
I paid for my licence but it's really difficult to know (i) what it does, and (ii) how to use it. At this point it seems like a complete waste of money. I'm really ****** off by this experience and certainly won't recommend it to anyone.
1 vote -
Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection.…
1 vote -
Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection.…
1 vote -
CC Nhxj
File not working
1 vote -
Accidental deletion
Why can’t I retrieve an accidentally deleted file?!
1 vote -
Please add a setting to DISABLE the addition of the "audit report" page on Adobe Sign documents. This should be easy to add, please add it!
Please add a setting to DISABLE the addition of the "audit report" page on Adobe Sign documents. This should be easy to add, please add it!
1 voteHi,
Thank you for your feedback. Do you mean the “audit report” included in the final copy of the Adobe Sign document emailed to you after it’s signed? Would you mind telling us the reason you’d like to have it disabled?
Thanks,
Adobe Sign Team -
Button in Adobe DC Pro is not working. There is no error message prompt when button is pressed.
Button in Adobe DC Pro is not working, there is no error message prompt when button is pressed, when attempted to create on new electronic forms. Please help.
1 vote -
Testi corrotti - Alcuni caratteri spariscono
Attenzione, non è affidabile. In documenti pesanti distrugge i testi, spariscono molti caratteri.
1 vote -
its broken fix it
ive tried to combine documents for 2 hours and gives me a failure message
1 voteHi Arielle,
Thanks for reaching out to us and apology for any inconvenience caused to you. Our teams has fixed the issue and combine should work fine now. Please check and let us know in case you still face any issues.
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poor
your product is corrupted. it will not open on my computer. your software is buggy and i will tell anyone not to use it.
1 vote
AdminShweta Sharda
(Admin, Adobe)
responded
Hi Nicholas,
Thanks for reaching out to us. It would be helpful if you can share more information with us on issue you are facing with document cloud. Are you not able to open the app or it is throwing any error? Can you send some screenshot?
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need help getting my send to work for my track and send
I am unable to get back on my Adobe track and send account. It went past the 30 days as I was not at computer. I don't know how to get back on as editing my payment info has not helped at all. Can someone get this going. The credit card info should have always worked so I do not know what is going on and am really in need of this product. I can't send files at all.
1 vote -
Acrobat Performance and Information Security.
The Acrobat is very cumbersome and doesn't work well at all. Your concept is very badly thought out and poorly engineered. It is software of inferior quality. Also your Cloud Access to Personal Identifiable Information (PII) is a serious issue and you can face serious legal action. Time for you to rethink your entire process as this is being reported to the authorities.
1 vote
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