561 results found
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BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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STOP THE POP UPS I CAN'T USE YOUR WEB APP
I freaking hate your pop ups. I can no longer x out of them, so I can't actually use your web app because I can't navigate to the correct buttons to proceed through the adobe sign process. They give repetitive and unhelpful information. They come up EVERY SINGLE TIME I need to send a document via adobe sign. I don't want a response, I just want them to be turned off.
2 votesHi Erin,
We apologize for any inconvenience caused by the pop-ups in our app. This feature is designed to assist users in understanding new updates and the changes they introduce to the app's workflow.
Rest assured that your request about pop-ups has been acknowledged as we work on a resolution. If you encounter further issues or have specific details to share, please let us know.
Best regards,
Sign in Acrobat Web Team
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AdobeSign sucks
The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??
2 votesHello Paula,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:
- Where exactly in the process you are having issues
- The fields that are limited and you need
- Anything else that you consider helpful to us
Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save
Thanks,
Sign in Acrobat Web Team
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Request e-signature does not work, Support non-existent
Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.
2 votesHello Gregory,
We are sorry that you are having trouble with this feature. Could you provide more information? For example:
- Steps where you encounter the issues in Acrobat Web page
- The file that you are trying to use
- Any error that might pop up on screen
Or any other information that you might deem important will really help us to resolve this issue.
Thanks,
Sign in Acrobat Web Team
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Very frustrating morning utilizing Adobe
Hello,
I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my…2 votesHello Jill,
We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.
Thanks,
Sign in Acrobat Web Team
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New Adobe Sign Interface is Horrible
Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.
2 votesHello,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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Stamp for my signature
We would like there to be a date/time stamp under our signature as well. Same as signer's signature.
2 votesHello David,
If you are part of the recipients list, the sign format comes in the same structure for all the signers.
Adobe Acrobat Sign Team
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Reques e-signature freezes
Request e-signature services arent available
2 votes -
Notification when client decides to stop receiving reminders
Is it possible to receive notifications when an e-signature recipient requests to stop receiving reminders?
2 votes -
2 votes
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Files not sending out for signature
Had some really frustrating when sending files out for 2 signatures they just were not being received !!!
2 votes -
Redefine default columns in the All Agreements page of the SIGN module(installed version) and filter for Finished and in Progress agreements
ACROBAT DC PRO SIGN issue
Different default view of the All Agreements page
Please see the screenshots in the attached Doc1 file. This a comparison of my browser based DC PRO and the one installed on my PC.
the webversion actually has a better default view in the manage all contracts screen than the installed version (red circles in my screenshot are all missing in the installed version, please add them)
in the webversion I can see straightaway the recipient column and sender column. in the installed version I have to open each individual contract to see the recipient
is…2 votes -
Failed to Get All Signatures, Filled all Signature Blocks with One Signature Instead
I sent a document out for three signatures to three different email addresses. Adobe placed the first recipient's signature in all three signature blocks and told me "all recipients signed" the document. This does not work, people!!!!!
2 votesHi Michael,
Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?
Thanks,
Adobe Sign Team
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Inefficient screen real estate
The side menu on the mobile app does not allow you to see the pop-up boxes and it hides the activities.
2 votes -
Cannot 'send for signature', repeatedly today.
I can't load the 'send signature' feature.
2 votesHello Maria, Thanks for your feedback. Are you still seeing an issue? If so, could you please provide some more details to help us understand the problem.
Thanks in advance,
Adobe Sign Team
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CHANGE "TAP TO SIGN" TO "SEND"
YOU MUST CHANGE "TAP TO SIGN" AT THE END TO "SEND"!!! My clients never complete the electronic signature process because "Tap to Sign" is confusing - THEY ALREADY SIGNED. It should read "SEND"!
2 votes -
signature
I need to remove a saved signature. Adobe is not allowing me to change it. This needs to b upgraded. it is a horrible feature.
2 votes -
Usar 2029778 como codigo de restablecimiento de la contraseña de la cuenta Microsoftantonioorellana965@gmail.com
https://internet.sony.tv/DUALSHOT(tm)Wireless Controller/register/linkphone
2 votes -
Adobe doesnt work
It just keep loading adobe sign- it never works
2 votes -
Echosign
For people signing documents etc., after they have signed and applied, it should say Click to send, NOT Click to sign as most people think because they have already signed they do not need to click the button and then we don't receive and are chasing signed documents all the time.
2 votesHi Lori,
Thanks for your feedback. We’ll look into it.
Adobe Sign Team
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