5101 results found

1. Function not available

   I signed up and paid for the ability to convert PDFs in to other document formats. I was able to do that when I signed up on Tuesday of this week. And now it is Thursday of the same week and suddenly I can no longer export documents and save them as something other than a PDF. I need you to cancel my subscription if I can't do what I originally bought this ability to do.

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2. Can't scroll with Kensington Orbit

   can't scroll with a Kensington Orbit

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3. Error while inviting

   Getting "Error while inviting", without any explanation as to what the problem is

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4. trying to sell me pro dc

   every time I try to open a pdf, I get bounced out with the popup asking me to buy acrobat pro dc. I don't want it, can't afford it...this is so frustrating!

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5. Filter of Status

   Add filter for status to "for review" section!!

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6. Send for Review

   You can get it to work. Your support team where on my PC for 2 hours today. and they said the online version works and it doesn't. I still can not send anything out for signature to clients. I have had enough.

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   Resolved  ·  0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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7. Death by a Thousand Paper Cuts.

   Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

   My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

   It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure out how to even access Adobe Sign. I didn't know if it was an app I downloaded or only available online. I did find it once, created a test document to sign, put in signature fields and date fields with the tools, and sent it to two of my emails as a test. Only one email received it (I quadruple-checked the spelling and my inbox and my spam). On top of that, when I opened the document that did get properly emailed, there was no way for me to sign it.

   Adobe.com is constantly opening new tabs every time I click on any link, so in my search to figure out what I did wrong, looking for documentation on how this worked, I must have navigated away from the Document Cloud (which I didn't realize at the time what that even was).

   I couldn't remember where I accessed that Adobe Sign area, but everywhere I looked, Adobe.com was telling me I needed to buy it. "But... I just used it. You're telling me I need to buy it? I'm logged in. It should know I already have this." I tried to find where it said that Adobe Sign was included in my subscription (which I did EVENTUALLY find). I didn't know if this was a glitch or I'd somehow activated a demo and it wasn't really included. I contacted customer support, got bounced through five people who all thought it was someone other specialist's problem. By the time I actually got to the final person, I'd finally figured out that it's listed under web apps, and that I DID have it, but it still didn't explain why adobe.com was still trying to get me to pay more money for something I already had.

   The tech specialist gave me some resources (which were helpful). He explained there were two ways to access Adobe Sign. He asked if this was helpful and solved my problem. I honestly didn't know if it had or not. There were too many problems to even know what to ask at this point. He asked if he could close my case, so I said sure because I assumed he didn't want to sit there and wait for me to read everything.

   The documentation started out great! Until it started referencing menus and screens that I had not seen, and could not find anywhere. It talked about the importance of setting up your profile and settings in the beginning, but not where I needed to actually go to access them. My screen looked completely different, with fewer options than what was in the documentation. Were they on a desktop app? Was this a difference between Mac and PC? Was this online? Were these settings specifically for Sign or generally for my Adobe account? I looked everywhere I could think to. Nada. I still have no idea where those settings are. They looked important too--things like setting up my signature, timezone, stuff like that.

   I spent my whole day wrestling with this. Today, I woke up determined to tackle it. "I don't need to know everything there is to know about Adobe Sign. I just need to do another test, get that to work, repeat on my contract, and send it to the client. I can do this."

   But now, when I try to sign a document (which, by the way, if I need to sign it and the client needs to sign it, why are there only two options for if I need to OR if I need someone else to sign? Why isn't there an option for us both to sign?) I just get endless "Loading Adobe Sign..." and the spinning wheel of death, which has been spinning the entire duration of while I wrote this up (and I did try things like closing all other adobe tabs, restarting Chrome, restarting my computer). This experience has been like a death by a thousand paper cuts. I KNOW it shouldn't be this difficult. My stepdad talks about how easy it is to use--that's how I found out about it. But here I am midway through day 2, infinitely frustrated, and rapidly losing confidence that I can even use this product.

   Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

   My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

   It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure… more

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8. notification email sent when commenter is finished

   There needs to be a send notification emails option for when someone has shared comments.

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9. New feature

   Would love a this feature:
   1. Inlanta would love to request documents from our customers to be delivered through the Acrobat interface or routed to another secure location.

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10. cloud should be accessible in Acrobat DC Standard

    You can put access to Document Cloud back into Acrobat DC Standard

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11. Pri6

    My video, my private, my photo

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12. bad pdf-xlsx conversion

    Je tente de convertir un tableau-PDF en Excel, et ça ne fonctionne pas... pas du tout. Le fichier retourne est vide.

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    3 votes

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13. Difficult to navigate

    I do not like the changes you've made. Before the application was simple and I liked that. I had to get help just to get to the right screen. I was being asked to purchase or start a free trial when I was logged on! When I did get to the right screen there were still captions for "start free trial" and something else I don't remember. Aggravating!

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14. STOP MOVING FILES WHEN I VIEW THEM

    every time i look at a file IT MOVES TO ANOTHER PLACE!!!, I need to know what I looked at it is like throwing darts at a moving target. JUST LIST THE FILES BY DATE AND LET ME MAKE DECISIONS ABOUT THEM. Thank you.

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15. ICONS on the Right should be TOP PAGE.

    the OPTION Buttons on the Right hand side should be placed at the top of the page or webpage so as to reach any of the icons easily and NOT have to Scroll down every time to find the icon we need.

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16. Implement Document Cloud in Enterprise Storage

    Dear Adobe Team,

    please add the Document Cloud Storage to the Enterprise Storage possibility like with Creative Cloud solution. We need the ability to download the Document Cloud data of a Federared ID user as a ZIP folder. Please get in contact if more informations are needed.

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17. PDF作成時の問題

    日付の年月日の表示順が、元のエクセルと異なった状態でPDFが生成されます。
    改善を願います。

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18. Search should also search in pdf file content

    I would expect the search function on documentcloud.adobe.com to search in the content of the pdf-files. But it seems as if it does not. I have tried to copy OCR-text from a pdf saved in document cloud, pasted one of the words in the search fields and none files are identified.

    I would highly appreciate a search function actually searching the content of the files, not only the file names. This would also be great in the Adobe Scan app.

    Best regards,
    Joakim B. Enne Haug
    (+ 47 408 78 078)

    4 votes

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19. Export PDF not working

    Hi
    You've changed the desktop appearance and my Export PDF subscription no longer works (pdf files will not upload from my PC). what have you done?!

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20. gerald.stewart69@btinternet.com

    allow me to convert PDF to Word doc

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