5209 results found

1. Awful Adobe Update

   The latest update does not contain the same features as previously. We need the sender to be able to redirect the person who needs to sign and also send reminders, why is this not available?!

   8 votes

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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2. Your EchoSign "improvement" suck

   I want ONE Page where I can manage my signature process. On that page, I can add documents (even if a pop-up window needs to be used for data entry) and manage the entire document process. Your current navigation is absolutely the worst imaginable. Go to one page (or app) to upload a document for signature, another one to check it's status, a third to sign, it's insane. You guys have FUBAR'd EchoSign completely. Whoever manages the DC product line needs to be fired. Today.

   3 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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3. Unable to load Adobe Sign

   Since the new interface came online I am constantly having issues with "Adobe Sign is not available at this time" when trying to view sent files as well as trying to send new agreements for people to sign. This is very frustrating.

   7 votes

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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4. Identity Theft

   it would be brillant if you could actually get the correct email address attach to my acount.

   1 vote

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   0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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5. not optimized for Mac and needs updating

   not optimized for Mac and needs to be updated

   2 votes

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6. **** **** **** program

   Absolute garbage. I want to organise pages without going onto the cloud. My internet connection does not support half your functions. Shittest program ever.

   1 vote

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   1 comment  ·  Combine files  ·  Delete…  ·  Admin →
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7. How do you convert a .pdf to a docx. It is not obvious from pdf.cloud.

   Ugh!!!!! I am in .pdf services. I cannot convert my .pdf to a docx. Uploaded the file. I clicked on export. I keep getting these windows that say add more. What is the problem. I thought this was supposed to be easy.

   2 votes

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   0 comments  ·  Export PDF  ·  Delete…  ·  Admin →
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8. 管理者権限を持っているのに、署名用の文章を送信する権限がない、と出る

   管理者権限を持っているのに、署名用の文章を送信する権限がない、と表示が出る
   基本的なロールの機能が正しく動作していない

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   2 votes

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   Under review  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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9. notification email

   It is the best of we (in the cc'd) to receive email notification whenever the letter is decline by signer.

   4 votes

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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10. New Adobe Sign Interface

    Not a fan of the new integration of Adobe Sign into the Document Cloud. The manage portion of Adobe Sign was a great way to quickly see who the document was sent to. I should not have to click on a document and wait for it to load in order to see who it has been sent to. It is a huge waste of time. Please make an option to revert back to the old version of Adobe Sign, or creat an option or setting to add more columns of information in the Sign Agreements page. We love using Adobe Sign, but not if it is going to take this much time.

    Not a fan of the new integration of Adobe Sign into the Document Cloud. The manage portion of Adobe Sign was a great way to quickly see who the document was sent to. I should not have to click on a document and wait for it to load in order to see who it has been sent to. It is a huge waste of time. Please make an option to revert back to the old version of Adobe Sign, or creat an option or setting to add more columns of information in the Sign Agreements page. We love using Adobe… more

    9 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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11. I hate this update

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was sent to. It no longer shows me who the agreement was sent to in the dashboard. I'm so displeased with this update.

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was… more

    10 votes

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12. Adobe Sign Update is appalling

    We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices. We have not yet been able to find the 'delete' button to cancel existing invoices which are incorrect or cancel 'draft' invoices. It is very difficult to navigate this new system. It is very slow to load files to be viewed. We have been unable to find the ‘reminder’ section to send reminders to people who have not yet approved an invoice. The only way to see where an invoice has been sent to sign is to click on it. There is no quick view option which lists all invoices in a logical order which are still to be signed. The scrolling function is also very difficult to use on the new layout. We can no longer see ‘cancelled’ invoices which is also very inconvenient. The print function is also appalling. You must first download a document before you can print it rather than printing it straight from the adobe system.
    99% of the time when you click ‘Click here to review and sign *****’ it redirects you to the ‘Adobe cloud’ and you must navigate your way through to find the invoice you want to sign. This is very inconvenient to people who do not have the skills to navigate through an unknown system. Before the update you could simply click on the link and it would open the invoice up directly for you to sign. The 1% of the time the invoice does come up as per normal, an error message appears which says ‘We encountered an error while processing your request.’
    This is not good enough. A perfectly functioning system has been changed unnecessarily and is now disrupting our business work flow and creating unnecessary stress.

    We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices.… more

    9 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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13. No flexability in the new interface!

    I still can't change the "Files" view back to the way it was and am only able to see a list view.

    1 vote

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    0 comments  ·  Share files  ·  Edit…  ·  Delete…  ·  Admin →
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14. Not as efficient as the old interface!

    Ouch! After sharing files I'm dropped into the "Shared For Viewing" window and have to either click "Files" and then drill back down to the folder or click the back button and dismiss the share dialog to get back to my files.

    1 vote

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    0 comments  ·  Share files  ·  Edit…  ·  Delete…  ·  Admin →
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15. File conversion failure

    Keeps telling me that my cloud is full, but there are no documents in my Document Cloud Files?!!!!!

    4 votes

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    0 comments  ·  Export PDF  ·  Delete…  ·  Admin →
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16. Lacking old features in new Adobe Sign

    The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

    I also no longer see a manage page and have to enter each agreement to see it's status. Very annoying to not be able to see a snapshot of all entries.

    The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

    I also no longer see a manage page and have to enter each agreement to see it's status.… more

    9 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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17. Template Access

    I've already spoken with someone in customer service via phone, but I just wanted to make it very clear that it is simply embarrassing for a company as large as Adobe to have shipped this completely broken update to Sign/Document Cloud. Clearly little to no QA was done with this product as anyone who uses this on a semi-regular basis would see that access to templates had been extremely limited (or simply removed entirely). I have never been this frustrated with Adobe, seriously, this was a MAJOR ***** up on the part of your engineering team, and if another issue this large arrises I will be cancelling my services.

    I've already spoken with someone in customer service via phone, but I just wanted to make it very clear that it is simply embarrassing for a company as large as Adobe to have shipped this completely broken update to Sign/Document Cloud. Clearly little to no QA was done with this product as anyone who uses this on a semi-regular basis would see that access to templates had been extremely limited (or simply removed entirely). I have never been this frustrated with Adobe, seriously, this was a MAJOR ***** up on the part of your engineering team, and if another issue… more

    8 votes

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    2 comments  ·  Upload and Organize files  ·  Delete…  ·  Admin →
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18. this SUCKS

    fire whoever approved this update.

    9 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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19. Change back Adobe Sign

    Please change Adobe sign back. It was easy to see who had signed documents and who hadn't. This new set-up, you have to click into each individual agreement to see who it was sent to.

    The same with reminders and notes - having to open each individual agreement to send them is wasting time.

    My template has also disappeared. I have made a new one, but now takes extra steps to send.

    Super inconvenient and inefficient. Please fix.

    9 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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20. Need more customer information on the screen

    Up to this morning I was able to sign into Adobe Sign and see a list of documents sent that haven't been signed yet, as well as those that were waiting for me to sign and also old documents that have already been signed. Now I'm unable to see any of those things.
    Using the link https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FEchoSign2%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&client_id=EchoSign2&scope=openid%2CAdobeID%2Cadditional_info.account_type%2Cskybox%2Cupdate_profile.first_name%2Cupdate_profile.last_name&display=web_v2&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FEchoSign2%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443%26response_type%3Dcode&relay=c233e027-b08c-4797-965e-b4ecf8ad5518&locale=en&flow_type=code&dc=false&eu=false&client_redirect=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fredirect%2FEchoSign2%3Fclient_redirect%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&ctx_id=adobe_document_cloud&idp_flow_type=login
    takes me to https://documentcloud.adobe.com/link/home/
    I see that I can filter, waiting for others, etc., but it doesn't give me enough information to quickly see who the recipient is which is very helpful when looking over the results

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    7 votes

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    Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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