6501 results found
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Poor Customer Service
Customer Service is awful. Online Chat agents will only help until they are stumped and then they hang up on you. Might be time to find a new product.
2 votes -
BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
2 votesHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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Comment on the shitness of adobe
Why the **** does everything have to go via your world beating in shitness website? Why can't I just 'export to Word' directly from the pdf? Pro not worth the money.
2 votes -
Can't tell what tools my subscription contains.
Yesterday I looked at your site about the tools I had available in my subscription prior to renewal. I checked and came to the conclusion that it had what I needed, the ability to turn a Microsoft doc to a pdf. Now I try to do it and the site wants me to upgrade. Why bother, I'll just send a jpeg! Wow, next screen, with options to cancel subscriptions, indicates you run into this problem frequently.
2 votes -
crashes frequently
this program crashes all the time, i want the old version of adobe back this is awful
2 votes -
AdobeSign sucks
The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??
2 votesHello Paula,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:
- Where exactly in the process you are having issues
- The fields that are limited and you need
- Anything else that you consider helpful to us
Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save
Thanks,
Sign in Acrobat Web Team
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can't convert Word document to PDF
All I want to do is convert a Word document to a PDF, That has always been easy and free, but now your trying to make me buy an expensive package I neither want or need, Most annoying!!!!!
2 votes -
PDF to excel does not work
PDF file exported to excel is all garbled text!
2 votes -
Highlit text bug
There's like a bug or something, but everytime I highlight a word/phrase I have to click on the tool again to continue hightlighting
2 votesHi Valentina Fajardo,
Thank you for your feedback. Currently, whenever you highlight something, the tool is reset to the Select Tool. However, we have taken your feedback into consideration, and our team is actively working on addressing this issue as a top priority.
I will provide you with an update once the fix is available.
Regards,
Sahil Kapoor
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prepare form
prepare a form
2 votes -
ou et mon compte PDF gratuit
pourquoi je n"est pas droit PDF gratuit adobe accrobat ?
2 votes -
Request e-signature does not work, Support non-existent
Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.
2 votesHello Gregory,
We are sorry that you are having trouble with this feature. Could you provide more information? For example:
- Steps where you encounter the issues in Acrobat Web page
- The file that you are trying to use
- Any error that might pop up on screen
Or any other information that you might deem important will really help us to resolve this issue.
Thanks,
Sign in Acrobat Web Team
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Download multiple files at once
Let users select and download multiple files at the same time. Why are you forcing users to download their own files to their own computers one at a freaking time?!?! You must hate your users.
2 votes -
Does not print!!!!
How do I just print a displayed page in adobe acrobat? Why is this expensive program so complicated?
2 votesHi Everett Buck,
Sorry for the inconvenience caused. You can print a document using "Print this file" option available under triple dot menu in topbar. You can also use key-board shortcut "Ctrl+P" to do the same.
Regards,
Acrobat Web Team
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Program is not working at all. Just try it and you will know what needs fixed.... everything
Your program doesn't work!!! I tried in legacy, I tried in the new version I just keep getting errors. I have used your program for many years and now I am going to look elsewhere. This is ridiculous. It is overwriting all of my pdfs and thinking I want the signer to fill in every field. It is trying to do too much now. And it doesn't work to turn off the advanced editing.
2 votesHi,
We're sorry to hear about the issues you're experiencing with our program, and we genuinely appreciate your feedback. To assist you further and to help us understand and resolve the problems you're facing, could you please provide more information? Specifically, we would appreciate the following details:
1. Steps to Reproduce the Error:
Can you provide the exact steps you are taking when encountering these errors? (Please describe the sequence of actions leading up to the errors)
2. Files You Are Using:
Could you share one or more examples of the PDF files that are causing issues? This will help us analyze the problem more effectively.
Thanks,
Sign In Acrobat Web Team
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supprimer web formulaire
Est-il possible de supprimer définitivement un formulaire web ?
2 votes -
Very frustrating morning utilizing Adobe
Hello,
I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my…2 votesHello Jill,
We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.
Thanks,
Sign in Acrobat Web Team
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No Ukrainian Version
When it will be a Ukrainian version of interface?
2 votes -
cannot convert from pdf to word or word to pdf
I Cannot convert any files. it friezes at the end and takes more them 20/25 mins and still does not convert the files from word or from PDF.
can you help ?
otherwise this will be end of my time with you guys.2 votes
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