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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


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5051 results found

  1. Adobe Keeps Timing Out While in the Middle of Project

    why does adobe keep closing on me while in the middle of editing/filling in a document?

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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  2. It's so true!

    Not at all! It is - as it was written down - nothing but the truth! However, nobody wants to know this, nor to hear, nor to read, nor to comprehend, because and because it is simply sucked out of their memory windings and was!

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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  3. Delete Account Information

    Please close this account. I thought it was a free, but limited abilities. What a come on!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    HI Lily,


    Thanks for reaching out and apology for any trouble caused. 

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat Web team

  4. Cancel

    I would like to cancel this please

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,


    Thanks for reaching out and apology in case if any trouble caused. Please let us know what issue you are facing while using the app.


    Regards,

    Acrobat web team

  5. Unhappy

    Trying to purchase and use your product is an unending nightmare! I have paid and opended difrrent acounts using the following emails to no avail. Linda@FoleyPeden.Com
    Linda@ChezemFarms.com, Linda.Chezem@Gmail.com. and Lchezem@Aol.com. Surely, you have a better solutn than telling me that I may be a victim of fraud.
    Linda L Chezem

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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  6. Opens Blank in Cloud | Fine in Local Reader

    This file, attached, when I try to open it in your web editor or in the Edge Browser extension, it just shows up blank. I can resave it, I can compress it, I can't search it. But even after resaving or compressing I can't see anything in the document unless I open it up in 1) your offline DC reader, or anyone else's PDF reader, including Edge's own PDF extension/viewer.

    Just figured you might want to know about the issue. I'm not too worried about it, but ya'll might want to use the document for internal troubleshooting.

    ~ Thanks !!

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Eric, 

    Thank you for contacting us. We tried with the file that you shared, but it's opening fine for us. Can you please try again and share the screenshot of the issue faced ? 

    Thanks,

    Harshpreet

  7. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is

    Good morning.

    I want to stop the subscription, but did know how to cancel my payment card details to stop another debit

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Adeniran,


    Thanks for reaching out to us.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Regards,

    Acrobat web team

  8. Missing signed documents

    I was prompted to make an account so i could see documents i signed from work, but apparently Adobe just mines data and has no purposeful use. I will complain to the merchant who directed me here

    1 vote

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    Need Info  ·  2 comments  ·  Fill & Sign  ·  Admin →
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  9. Valid Emails Bouncing

    Valid emails are bouncing when trying to use Adobe Sign. I've tried canceling. Resaving and resending. Etc. Been happening since late yesterday.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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  10. Invisible signatures

    Sometimes Adobe Sign returns invisible signatures when I specifically make them 'visible' when preparing the form- is there a way to make all signatures visible?

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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  11. Bakwass, not psf file compreasing

    Bakwass, loauding not done

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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  12. Acrobat Pro not loading

    I can't download Acrobat Pro onto this computer. So, since I'm paying monthly, I feel I'm not getting my money's worth.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Literally nothing works and I can't even sign in

    I just bought Adobe and literally no aspect of what I have bought so far has worked. Complete waste of money... its literally the only way to do anything with pdfs so its impossible to not have it. But it is literally useless because it doesn't work anyways.

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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  14. export to word looks bad all of a sudden

    Hi, I used your PDF to DOCX conversion just a few months ago, and it worked very well. I am using it now, and the output looks much worse - not something I can submit for my work. DId you guys change how the conversion works? Because now it provides no value for me.

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi John,


    Thanks for reaching out and apology for the any trouble caused. In order to help investigate the problem, Can you please share the file if possible?


    Thanks,

    Shweta

  15. wrong billing

    Why am I being billed when I already cancelled my trial order?

    1 vote

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    0 comments  ·  Home  ·  Admin →
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  16. Love Adobe

    I love Adobe!!

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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  17. Cobro indebido

    Me siento muy triste porque me cobraron seis meses de penalización y la información decía que esperara al 29 de agosto. Quise cancelar mi suscripción antes y no me lo permitían. Esperé al 29 y me cargaron USD89.94 por cancelación anticipada. Quiero que me devuelvan mi dinero. Considero que me estafaron y que no me dejaban cancelar para obligarme a esperar al 29. Me siento demasiado angustiada, triste, maltratada, robada, engañada por Adobe por no haberme dejado cancelar antes del 29 de agosto y quitarme así mis USD89.94. Espero que me devuelvan mi dinero. Considero que es un robo por…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. How to set up Microsoft Authenticator

    How to set up the Microsoft Authenticator app to verify your login
    Follow these instructions to set up your second sign-in step to approve your sign-in with the Microsoft Authenticator mobile app. https://www.weboquest.com/how-to-setup-and-configure-microsoft-authenticator

    step by step instructions
    Sign in to your WilmU account settings.

    Click Security Information in the left navigation panel.
    Click Add Method on the right.
    Select Authenticator App from the Choose a method drop-down menu.
    Click Add. This will take you to the Home by getting the app page.
    Install the Microsoft Authenticator app on your mobile device (download it from the App Store or Google Play).…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. vivian's document

    can you help me

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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  20. Funktion nicht nutzbar trotz Abo!

    Hallo,
    ich habe ABO gekauft. Warum kann ich immer noch keine PDF in Excel umwandeln???

    1 vote

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