5177 results found
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not helpful at all, a waste of my time
I only show one activated device, yet Adobe tells me that I have too many activated devices? How do I fix this?
1 voteHi Geoffrey,
Thanks for reaching out. You can review and deactivate activated device list for your account. Go to https://account.adobe.com/activated-devices and login with same user with which you login on acrobat.adobe.com
Regards,
Shweta
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Glitches in Adobe Sign
We are continually discovering glitches in Adobe Sign, specifically referring to e-sign templates. Upon using a template we've previously edited, the signers will be reassigned or form fields repeated despite not being created to repeat. The only solution your tech support has is to obtain remote access to my entire system which is too extreme for a first step. We have been experiencing this on Macs and PCs and across several browsers. We will be looking for a new e-signature service if these issues continue.
1 vote -
Emerald card
I what my money
1 voteHi Orville,
Thanks for reaching out and apology for any inconvenience caused. Please let us know if you have any concerns using the application.
Regards,
Acrobat web team
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Rebecca Rodriguez
Need to sign documents found it at adobe,what do I do next
1 voteHi Rebecca,
Have you been able to get what you needed? You can sign up for a free account to try out from https://acrobat.adobe.com. Please let us know if you have questions.
Thanks,
Adobe Sign Team
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Fail
On-line version of Acrobat does not have the function I require (redaction).
Desktop version of Acrobat does not install (and takes forever to not install because of requiring prior installation of Creative Cloud app).
Fail.
1 voteHi,
Thanks for reaching out to us. Acrobat web dies not support Redact yet but it is in our roadmap for future. But I can surely guide on how you can install Acrobat desktop without installing creative cloud. You can directly download Acrobat desktop from CC web - https://www.adobe.com/creativecloud/plans.html?promoid=9MZL48D3&mv=other
Please let us know in case you face any difficulty.
Thanks,
Shweta
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Not working when searching for an agreement
Get the product to search agreements!
1 vote -
Subscription refund request
I asked for this account to be closed over 12 months ago. Can you please organise a fee refund for the last 18 months. Thanks Sam
1 voteHi,
For cancelling the subscription, please follow below steps:
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html
Thanks,
Acrobat web team
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Help with deleted docment
I delete a important document, but I cant find the trash. How can I this document recover?
1 vote -
difficulty to access documents
We have been trying to access documents signed in May. Unfortunately Adobe fails to upload them. Would appreciate if you can check it out.
1 vote -
Two scan files shows same name
"Sometimes two files show the same name or title."
Due to this issue I accidently deleted a important scan, which i did not have any backup.
So, please fix this issue.
Also, There should be a Trash Bin or Recycle Bin for deleted files, where they get auto deleted after 30 or 60 days.1 vote -
1 vote
Hi Isaac,
Thank you for contacting us! We would be happy to help.
Would you be able to elaborate on what it is you are trying to do?
Regards,
Acrobat web team
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Accessibility checker error (missing grade A failure when no headings are marked up in the document)
Accessibility Checker in Adobe Acrobat does not find issues of missing headings in a pdf.
1 vote -
Document upload improve navigation within Adobe products/Apps with MS
It would be useful to have a plugin app for Microsoft Applications to send/attach a document for email via Adobe document file share - which is very useful for large files. Or to at least have this option linked in Creative Cloud and via desktop apps such as Acrobat to navigate to the page quickly. Its very well hidden!
1 vote -
PDFs will NOT open on my laptop!
Cannot open any PDFs on my laptop. Have spent hours upon hours and my IT guy has spent hours upon hours trying to resolve it.
NOT HAPPY!1 voteHi Sally,
Thank you for contacting us. To assist you better, Can you please apprise us with below information ?
- Are you using Acrobat application on Desktop or Web ?
- Is it possible to share any pdf that you are trying to open ?
Regards,
Harshpreet
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Najgorszy probram
Porażka. Najgorsze co może być a teraz jak chce usunąć to nie mogę
1 vote -
Spam
I dont need a e-mail a day to tell me to download a software i allready have, not able to unsubscribe to adobe document cloud. please stop spamming my work mail.
1 vote -
Bad product, demands personal info
Impossible to reorder pages successfully, at least on Firefox. Ridiculous to require a login at the last moment. I regret giving you my email address.
1 voteHi Kai-yang,
We are sorry to see you are having issues with Organize PDF feature. Can you please tell us a little bit more about the issue you faced while trying to re-order pages?
This will help us debug the issue on our end.
Regards,
Acrobat Web Team
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Horrible new interface for adobe sign
new Adobe sign still very ****
the E-sign/manage agreement bottom never work????!!! please fix it1 vote -
Can't use the application unless on the Internet
Hello,
I would like to point out that Acrobat may need to be used offline. The way it's configured now, you can't use the application without being online. Sometimes Documents need to be edited for personal use. Making Acrobat unusable while offline is ridiculous. Sometimes people travel on a Train or Bus where the Internet is not available. These situations exist out there in the world and a Customer should be able to use it anytime they want. Sometimes, people run out of minutes from their Cell carrier and therefore any document(s) being created are lost. I liked it better…
1 vote -
希望能使用獨立顯示卡加速PDF 轉成JPG 的功能（Windows)
希望PC版可以使用獨立顯示卡的資源，加速PDF 轉成JPG 的速度，我有大量的檔案需要轉換。
1 vote
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