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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5465 results found

  1. Test

    this is a testig test

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Deceiving practices of charging customers - Termination fee for canceling on

    absolute rip off - charged for an early termination fee of $54.00 for ending my "monthy/yearly" plan that I have been paying $13.99 monthly for - the wording of your terms and conditions are overwhelming with convoluted jargon. I canceled due to finances and budget and now will stay canceled - I have canceled many products and subscriptions - this is the first time I have been charged for canceling on a monthly plan that apparently is also a yearly plan that I had this great discount. Awesome job - way to squeeze more out of my account.

    1 vote
    0 comments  ·  Commenting  ·  Admin →
    How important is this to you?

  3. Password protection may not be working properly

    I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.

    On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello 誠司 伊藤,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.

    You can always use the tool Request e-Signatures and add a password for the participants.

    Please let us know if this information is helpful for you.

    Thanks,

    Sign in Acrobat Web Team

  4. Reco - adobesign

    Is it possible to change the verbiage in the blue button at the bottom of the document that pops up to complete the process that states CLICK AND SIGN? It appears to be duplicative as the signature portion prior states the same thing. Please consider something like COMPLETE or SUBMIT. Thank you.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Matt,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  5. TOO MANY POPUPS!!!

    Adobe is so far over the top with helpful popups and tryme come ons that I have stopped using it and switched to NitroPDF, which lets ME choose whether I need all that help or not. My staff still use Adobe because I haven't given them a choice yet. If I am paying for Acrobat PRO could you at least provide an option in Preference to turn off the tips and advertisements or at least let me say "Don't show this again"?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Need to insert text and the app will not let me

    it just will not let me insert any text. Every time I try to do it I get an error 3000. Need help, please.

    1 vote
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminRavi Kumar (Admin, Adobe) responded

    Hi Leonardo Murillo,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Acrobat Web Edit Team

  7. CANCEL MY SUBSCRIPTION

    Stop making it difficult to cancel a subscription.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  8. your web site is not user friendly

    No sign out option on the web page and your virtual assistant was pointless

    1 vote
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAyushi (Admin, Adobe) responded

    Hi Taunia


    Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the specific issue you are facing when using Acrobat Web? 


    Regards

    Ayushi

  9. key

    B3 FB 6D 0A 50 67 99 45 72 0A 4F 91 7C FA D6 DA AF 42 CE E5

    1 vote
    0 comments  ·  Documents/Upload  ·  Admin →
    How important is this to you?

  10. e-signature glitch

    The e-signature thing has been glitchy. Today it started blacking out the panel for signature options after I added some signature info. If I save the doc and reopen the doc I can send.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Cody,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Please bear with us until we find a solution to this issue.

    We appreciate your support!

    Thank you,

    Sign in Acrobat Web Team

  11. complain improvement

    Hello, I am using Adobe Reader and Editor in a corporate setting.

    I am finding very time consuming that Adobe is asking for a password continuosly. I have even started to look for alternative software to read PDFs, despite I use adobe for +20 years.

    I hope you can correct this issue soon as the continuous password pop-up every, time I initiate the software is annoying.

    Daniel

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Not working

    Failing to load keeps refreshing

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  13. Resending of Signed Agreement

    Can enable clear signature and re-send of signed agreements.

    1 vote
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Tan Si Yin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?

    Thank you!

    Sign in Acrobat Web Team

  14. Manage tab is empty

    Hello, the "Manage" tab in adobe sign is blank and not showing any of the signed documents or documents in process when I have been copied in the Send field. Any idea how to resolve?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Julia,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Can you please tell us if this issue still happening?

    If yes, please bear with us to have this fixed!

    Thank you,

    Sign in Acrobat Web Team

  15. Einfach war einmal...

    Es war bisher unkompliziert, geöffnete pdf-Dateien zusammenzufügen. Durch das echt umständliche Drag-and-Drop platzt mir der Kragen. Jede eingescannte Seite abspeichern, bevor ich sie zusammenfügen kann? ÜBLER geht nimmer!

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. export pdf isn't working

    When I export a PDF it just keeps reloading and reloading the page

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  17. Can't send an e-signature request due to issue.

    I tend to use the app as default. When trying to request an e-signature, I get as far as selecting what I want the recipient to sign and then the left-side box goes black. This is where you would ordinarily finalise and send the document - which I now can't due to the random black boxes appearing.

    Would much appreciate it if this was resolved.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Craig,

    We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause.

    We are triaging your issue and are gathering more information to understand the problem better. If the issue is still happening and in the meantime we resolve this specific problem please try to use earlier version of the feature by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue.

    Could you please tell us if this issue you are facing happens every time and with all the documents you use?

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  18. New version of esign is hard to use

    The new Request e-signatures function is hard to select the sign order. please fix this issue.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Opas,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please follow these steps to be able to add Sign in Order to your recipients:

    1. With your document opened in Request Signature click the "+" button on the Left Hand Panel under "ADD RECIPIENTS"
    2. Select a recipients or yourself
    3. Activate the option "Recipients must complete in order"
    4. Hover over your mouse to any recipient
    5. Click the "..." button that appears
    6. In the "Recipient details" windows that just pop up, go all the way to the last option called "Order"
    7. Click it and select the position you want the recipient to be in
    8. Do this process for any other recipient

    Please see the attached video as a reference.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  19. Compress a PDF function not working

    None of Adobe Acrobat is working for me. I use the 'Compress a PDF' for work and this function has been running an error message for the past day every time I try to use it. It says the task can't be completed. I've tried logging out and in again, restarting my computer and attempting different versions of my PDF to compress.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  20. testing for hackerone

    testings

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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