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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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5499 results found

  1. acrobat reader not working all the time

    the file previewer reader not working

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  2. New Adobe is awful

    Recent docs will not load, will not allow me to edit PDFs by removing pages which has never been an issue before, they are my PDF's. Hate the web app, I want my old Adobe Pro back!

    1 vote
    1 comment  ·  Organize Pages  ·  Admin →
    How important is this to you?

  3. doesnt work

    Compresson does not work with text at all

    1 vote
    Need Info  ·  1 comment  ·  Create PDF  ·  Admin →
    How important is this to you?

  4. auth.services.adobe.com refused to connect.

    Please fix this error: auth.services.adobe.com refused to connect.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kimberly,

    Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we are still working to triage your issue and keep you informed about it.

    Best regards,

    Sign in Acrobat Web Team

  5. AI

    PLEASE don't join the industry insanity about AI. It is not wanted, not appreciated, not helpful, not secure, and in no way benifits your customers, indeed your deciding to disregard our interest as customers and adding it WITHOUT asking is offensive in every way.

    I use computer frequently I'm quite comfortable with computers I love technology but AI is a total deal breaker.

    First of all AI stands for artificial intelligence why are you so excited about providing something that is fake and inferior to human reason.? What's all of the really needs to be said Just freaking listen to…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Verkkolomake ei palaa lähettäjälle

    Hei,
    olen lähettänyt verkkolomakkeita allekirjoitettavaksi. Lomakkeet lähtevät minulta, mutta eivät tule takaisin: jukka.saikkonen@autotallit.fi?

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Jukka,

    We are sorry you are experiencing trouble with this feature.

    Please check your email's spam folder to verify the agreements are not being sent  there by mistake.

    If you are not able to find them, please check an already sent agreement in the Acrobat web page, to verify if it has already been signed or not, because an email is sent to the sender only when the document has been signed by any recipient, and when it's fully completed too.

    You can visualize this, following the next instructions:

    1. On the Main page click the "Documents" tab on the top left corner
    2. Click "In progress" under Agreements
    3. Find the agreement you want to do a follow up on, and click on it
    4. On the right hand panel that pops up, scroll all the way down
    5. You will find the "Recipients" section
    6. An email should've been sent to you if…

  7. Features in Acrobat Web

    Are there any features in Acrobat Web that could enhance the efficiency of my office cleaning website?

    Website : https://spiffyclean.com.au/

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. files wont share

    This has been so horrible. I can't upload pdfs to the Adobe cloud. I can't share a folder full of pdf files with my accountant from adobe acrobat pro. I can't find help on how to do this.
    This is really a downer. I am very disappointed in the adobe experience

    1 vote
    0 comments  ·  Documents/Upload  ·  Admin →
    How important is this to you?

  9. Final Audit Report

    It would be nice if the Final Audit Report stated all of the email addresses that received a copy of the Completed Agreement rather than just saying Agreement completed (i.e. Agreement completed and A,B, and C were cc'd on it.

    Thanks for listening.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello HPSD,

    The audit report does not explicitly include the email addresses of recipients who were carbon copied (CC'd) during the authoring process. The audit report primarily captures details such as the signer's name and email address, signature date and time, reason for signing, authentication events, IP addresses, and reasons for declining or canceling an agreement if applicable. While CC'd parties are notified when the agreement is completed, their email addresses are not specifically mentioned as part of the audit report's captured information.

    We are evaluating this new idea you bring to the table, with the whole team!

    Thank you for you help,

    Sign in Acrobat Web Team

  10. saksham bogar agents identity theft virus

    the saksham bogar agent tried to install identity theft virus during screenshare

    1 vote
    Resolved  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. all of the previous screen apply

    this is the worst program I have ever bought.
    nothing works
    refund my money or fix it.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Tom, 

    We are sorry you are experiencing trouble with the whole product experience. Would you be so kind to give us further explanation on which features you are having trouble with? And we will be happy to help you!

    Thank you,

    Sign in Acrobat Web Team

  12. auth.services.adobe.com refused to connect.

    Please fix this error:
    auth.services.adobe.com refused to connect.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,


    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. 

    Would you mind telling us where this message is being displayed? Or, which steps  you took to have this message pop up?


    Also, try refreshing your browser's page, sometimes this kind of problem comes from the computer itself and/or the internet connection. 


    Please let us know if this issue persists to do a further review.


    Thanks,
    Sign in Acrobat Web Team

  13. Not opening document

    my Adobe reader is saying that it wont open and some features wont work. It wont open my file at all. if it does it says its blank.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ronda,

    We are sorry you are experiencing trouble with this feature. Could you please send us the document you are trying to open? And we will try and replicate this issue to do a further inspection on the matter.

    Thanks,

    Sign in Acrobat Web Team

  14. Lost edited information on document

    Don't know how you can charge for the pro version when its as buggy as it is now. Busy filling out legal documents, added text and while typing it was typing blanks. Closed the document and reopened it and lost about 30 minutes worth of edits. Will be looking for alternatives if this happens again

    1 vote
    Started  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  15. Cannot convert for free using Acrobat

    The Acrobat PDF reader is preventing me from converting word documents to pdf on my computer, asking me to pay for usage. Converting to pdf is and should be a free service. Demand correction and explanation.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  16. Saving Files

    Alike offline file editing, if saving files have the option of overriding existing copies, instead of creating a new version with every single highlight or conflicting copy is really annoying. Please allow a save feature in the online version of Adobe as well to override or save on top of the existing file.

    1 vote
    0 comments  ·  Upload and Organize files  ·  Admin →
    How important is this to you?

  17. Language names not understandable

    Hi there, when importing a document for conversion, you can select the language of the document but they should be written all in English otherwise it's impossible to know which is which.
    thanks!

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. not converting pdfs to xlxs as usable

    re: converting all 2022 Chase statements from pdf to xlxs - it's an un-usable conversion. it places the transactions in one cell as image.

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  19. You suck

    Well, it could work for one thing. Do NOT charge my credit card. I've spent too mujch time on this **** program. Could have combined 10 files by now. Tired of this new lazy tech support.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  20. Esign ruined

    Horrible esign. The prepare form functions are not applied and desktop app is ruined. and I cannot send on the online app.

    2 votes
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Maria Noyola,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

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