2525 results found

1. Bug Report: Compare Files tool is not working in Acrobat Pro DC

   1. Steps to reproduce this issue
      2A) Two files are selected
      2B) "Compare Text only" is checked
      2C) In settings, either "Autodetect" or "Presentation Decks" is selected. The result is incorrect with either choice.
      2D) In settings, only "Text" is chosen under "Show Report"
      2E) Choose "Compare" and view result

   2. Environment
      Mac Mojave 10.14.3
      Adobe Acrobat Pro DC Continuous Release Version 2019.021.20061

   3. Expected Result
      "Compare Files" would highlight differences between the files and would not highlight things that are the same in the two files.

   4. Observed Result
      When "Compare Files" is used on two files that have small differences but are for the most part the same, text that is not changed is highlighted as a change and some of the changes are not found/highlighted.

   1. Steps to reproduce this issue
      2A) Two files are selected
      2B) "Compare Text only" is checked
      2C) In settings, either "Autodetect" or "Presentation Decks" is selected. The result is incorrect with either choice.
      2D) In settings, only "Text" is chosen under "Show Report"
      2E) Choose "Compare" and view result

   2. Environment
      Mac Mojave 10.14.3
      Adobe Acrobat Pro DC Continuous Release Version 2019.021.20061

   3. Expected Result
      "Compare Files" would highlight differences between the files and would not highlight things that are the same in the two files.

   4. Observed Result
      When "Compare Files" is used on two files that have small differences but are… more

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2. [BUG REPORT Adobe Acrobat] Importing images into existing files is really slow in Catalina

   1)BRIEF TITLE
   Importing images into existing files is really slow in Catalina.

   2) STEPS TO REPRODUCE THE ISSUE
   Here below you can find the video reference with comparison between iMac Capitan where everything works fine and iMac Catilina where everything works bad.

   https://drive.google.com/file/d/1J6XnMl4JVT1OaaerVXq9ViYiZeQm7jsb/view?usp=sharing

   3) ENVIRONMENT
   iMac Late 2015 / Mac book Pro 2016
Mac OS Catalina 10.15.1 / 10.15.2
CPU iMac: 3,3Ghz Intel Core i7
   CPU Mac Book Pro: 2,7 GHz Intel Core i7 quad-core
MEMORY: 16GB
   
Software: ADOBE ACROBAT 2019.021

   4) EXPECTED RESULT
   We would expect that importing images in existing file is quick and immediate as it happens on previously OS X (see video reference on point 2)

   5) OBSERVED RESULT
   Importing images into existing file is really slow: importing 6 images takes 25 seconds (see video reference on point 2)

   6) NOTES
   We have already contacted the Adobe support and they have confirmed that this is a bug, so they've suggested to contact you.

   1)BRIEF TITLE
   Importing images into existing files is really slow in Catalina.

   2) STEPS TO REPRODUCE THE ISSUE
   Here below you can find the video reference with comparison between iMac Capitan where everything works fine and iMac Catilina where everything works bad.

   https://drive.google.com/file/d/1J6XnMl4JVT1OaaerVXq9ViYiZeQm7jsb/view?usp=sharing

   3) ENVIRONMENT
   iMac Late 2015 / Mac book Pro 2016
Mac OS Catalina 10.15.1 / 10.15.2
CPU iMac: 3,3Ghz Intel Core i7
   CPU Mac Book Pro: 2,7 GHz Intel Core i7 quad-core
MEMORY: 16GB
   
Software: ADOBE ACROBAT 2019.021

   4) EXPECTED RESULT
   We would expect that importing images in existing file is quick and immediate as it happens on previously OS X… more

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3. Print Dialog Box

   Whenever I open a PDF via Adobe Acrobat DC, the print dialog box automatically opens up. How can I disable this feature?

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4. It would be helpful to be able to keep a running count of items when doing takeoff for this things like windows, doors etc

   It would be helpful to be able to keep a running count of items when doing takeoff for this things like windows, doors etc

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5. Adobe Enterprise / Domain Claim

   When you claim a domain through the Adobe Enterprise Admin portal, please allow the administrator the option to be able to prevent users from spinning up Adobe Personal ID's to get access to services using an email address that is registered to the domain(s) that you claimed.

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6. Errors syncing preferences

   I'm running Acrobat DC as part of Creative Cloud (CC) on several Macs. I use the sync feature to sync Acrobat preferences between all of these computers. I especially rely on the Acrobat preferences being sync'd for things like signatures and custom toolbars arrangement. I recently added two new computers, a MBP and an iMac Pro. When I installed CC and Acrobat DC on the MBP it worked fine. But on the iMac Pro Acrobat preferences sync is broken. The following steps illustrate the problem:

   1) Reboot the system to start from a clean state. Make sure no applications or documents are open. See screenshots 1-3 for specific versions of Creative Cloud and Acrobat Pro DC.

   2) Launch Acrobat Pro DC from Creative Cloud

   3) Open Acrobat preferences, Adobe Online Services section (screenshot 4). Note "Sync preferences across devices and document services" is unchecked

   4) Check "Sync preferences across devices and document services" (screenshot 5)

   5) Click OK to close preferences. Try to reopen preferences to see if the preference change was successful and an error dialog is displayed (screenshot 6). The error message refers to another PDF document but no PDFs are open.

   6) Quit Acrobat and try to uninstall and reinstall from CC (screenshots 7-9)

   7) Reopen Acrobat and try to open preferences. Same error dialog (screenshot 10)

   8) Reboot and reopen Acrobat again. Open preferences. "Sync preferences across devices and document services" option is now grayed out (screenshot 11)

   9) Close preferences and reopen. Now the "Sync preferences across devices and document services" option is checked, although I didn't check it. (screenshot 12)

   10) Quit Acrobat and relaunch. Open preferences. "Sync preferences across devices and document services" option is now grayed out again, but this time its checked (screenshot 13)

   11) Close preferences and try to reopen. Now the error dialog is back (screenshot 14).

   12) Quit and relaunch acrobat and open preferences - same error dialog.

   13) Reboot and reopen Acrobat again. Open preferences. "Sync preferences across devices and document services" option is now unchecked and grayed out again (screenshot 15
   )

   14) Close preferences and reopen. Again, the "Sync preferences across devices and document services" option is checked, although I didn't check it. (Screenshot 16)

   15) Quit Acrobat and relaunch. Open preferences. "Sync preferences across devices and document services" option is now grayed out again, but this time its checked (screenshot 17)

   16) Close preferences and try to reopen. Now the same error dialog from steps 5, 7, and 12 above is back.

   At this point steps 13-16 repeat in a loop. If I uninstall Acrobat the process goes back to step 6 and repeats from there.

   I'm running Acrobat DC as part of Creative Cloud (CC) on several Macs. I use the sync feature to sync Acrobat preferences between all of these computers. I especially rely on the Acrobat preferences being sync'd for things like signatures and custom toolbars arrangement. I recently added two new computers, a MBP and an iMac Pro. When I installed CC and Acrobat DC on the MBP it worked fine. But on the iMac Pro Acrobat preferences sync is broken. The following steps illustrate the problem:

   1) Reboot the system to start from a clean state. Make sure no applications or… more

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7. Get Rid of the File Browser which takes up entire screen

   Get Rid of the File Browser which takes up entire screen

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8. Adobe PDF Print needs a PDF/UA option

   We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

   Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

   PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

   What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows, Adobe's PDF tools are not compliant with accessibility standards. Are you waiting for your customers to get sued?

   We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

   Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

   PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

   What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows,… more

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you share the steps by which do you want to create a PDF/UA file?
   Acrobat already has an option to fix tagging issues in the PDF to make it PDF/UA compliant using Tools > Preflight.

   Thanks
   Tanvi

9. Acrobat Product Very Complicated and the features that I expect to have not available for me. I am paying for Adobe Acrobat Pro DC .

   daisydp99@yahoo.com

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10. How about making it possible to bookmark a page. Doesn't work and no help!

    I have a document opened, and would like to add a bookmark. I have the bookmark panel open and I have the left pull down icon f"Options", another icon labelled "Find Current Bookmark", but its grayed out, (no bookmarks yet). What am I missing?

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11. The Pdf Reader show no number of pages in the folder

    In each folder of Windows 10 computer you can change, what the columns show. They show normally the date and size of the files. If the Pdf-Reader document is in a folder and i want to show how many pages my Pdf-Reader document have, it does not work.

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12. Relaod an opened pdf file

    The opened pdf files often crush after they are open for a while (which I suspect is due to the unstable server connection). So, I hope that Acrobat has this relaod function so that an opened file can be reloaded manually by a short-cut key like Ctrl+R.

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13. Avenir Next Font does not display correctly - only in Acrobat Pro

    When viewing a PDF that has the Avenir Next font type used in the body of text, the letters will not display properly when a bold or heavy style is applied to that font. Some letters are raised higher than they should be in comparison to other letters of the same upper or lower case status. See attached images. I've included the same exact font, string of text, and same exact file used, but one is displayed in adobe acrobat pro and the other is displayed on the web.

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14. Add support for the Data URL scheme

    Currently, embedded links which use the Data URL schema are blocked by Adobe Acrobat even when adjusting security settings. Adobe Acrobat doesn't need to support reading these links as they're simply opened in a browser, but we need Acrobat to stop blocking these links. I've attached an example PDF with an embedded data url.

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    7 votes

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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Thanks for reporting the issue. We are looking into it and will keep you posted in case of any updates.

    Regards,
    Sandeep

15. Copying pdf breaks formatting

    When copying anything from a pdf file to Microsoft Word or other text editors, the formatting is always messed up in many places, like double or missing spaces between words or missing line breaks.
    It would be much better if the formatting would be kept the same. This only happens when copying from a pdf, no other program/app does this on any other device.

    1 vote

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16. Remove "Combine files in Acrobat..." From Right-Click Menu in Windows

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    6 votes

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17. Multiple tab (session) opening

    I want to upvote "Reopen PDFs Launched in previous sessions on Opening Acrobat/Reader".
    Although you implemented reopen pdfs from last session, it would be INCREDIBLY useful to be able to save sessions. e.g. 5 specific pdfs regarding research on wastewater management could be saved as a session and 10 different pdfs (or some of the previous 5) as a session regarding Mn removal from water with an option to recall whichever I need when opening Acrobat. That would speed up a lot of people's workflow, especially those who have to jump through multiple topics with various materials.

    7 votes

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18. Allow clipboard Copy operation on PDF files protected for editing by password

    Currently, you cannot copy text from a PDF file that's been protected for editing by a password.

    To me this doesn't make sense. Copying text out of a PDF file isn't an operation that's altering the PDF file's content.

    I receive bank account statements as PDF files protected for editing (which is a legal necessity). ... In order to create my balance, though, I need to copy the valuta data from the PDF to, for instance, a Microsoft Excel worksheet. Currently this is not possible.

    So, I'd like to suggest to allow clipboard copy operations without first unlocking PDF files protected for editing by a password.

    To keep users from phishing designs, maybe only text copy operations ("CF_UNICODETEXT" on Windows) should be done without entering a password, so only the text itself is copied to the clipboard, not font, format or images.

    Currently, you cannot copy text from a PDF file that's been protected for editing by a password.

    To me this doesn't make sense. Copying text out of a PDF file isn't an operation that's altering the PDF file's content.

    I receive bank account statements as PDF files protected for editing (which is a legal necessity). ... In order to create my balance, though, I need to copy the valuta data from the PDF to, for instance, a Microsoft Excel worksheet. Currently this is not possible.

    So, I'd like to suggest to allow clipboard copy operations without first unlocking PDF files… more

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19. Acrobat Pro is freezing for a few minutes after closing the last file

    Since yesterday, January 2, 2020, Acrobat Pro is freezing for a few minutes after closing the last file. It eventually starts working again, but it freezes again after closing another file or set of files.

    Operating System: Windows 10 Pro

    5 votes

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20. The program does not allow me to save as a new document after changes are made. Please help.

    The program does not let me save changes made to a pdf document after renaming it as a new document. It shows odd characters where I made the changes. I am using a Mac.

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