274 results found
-
4 votes
Hi,
Can you please provide us the following details :
1. Version of your Acrobat. Go to Help → Check for Updates.
2. Does the crash happens with every file or a specific PDF. If possible can you share the PDF file at sagrover@adobe.com.
3. Are you on Win or MAC? Also can you tell us your OS version.Regards,
Sandeep -
Can't delete saved signatures or initials
When signed into Adobe Acrobat DC and computer is behind a corporate HTTP proxy you can't delete signatures or initials.
Steps to replicate:
Sign into Adobe Acrobat DC on a PC behind a corporate HTTP proxy
Open a PDF with Adobe Acrobat DC and go to Tools->Fill and Sign->Sign
Clicking on grey stop sign next to signature or initial has no effectOnly workaround is to close Adobe Acrobat DC and rename %appdata%\Adobe to Adobe_BAK and get the user to sign back into Adobe Acrobat DC with their Adobe ID
If you delete only the %appdata%\Adobe\Acrobat\DC\Security\acrobatfsssignature_initials files then…
5 votesHi,
Thanks for reporting the issue. Can you please try the following steps :
1. Go to Fill and Sign. Choose Me.
2. Wait for some time so that all network calls are completed in the background.
3. Try deleting the signature now.Let me know if this helps.
Regards,
Sandeep Grover -
Send for signature bug
Clicked to fill and send for signatures, added email address, it then tells me I need to sign in or upgrade to use this feature despite it saying under Help that I am still signed it. Click sign in to sign in again and nothing happens. No pop up windows, no movement, computer is not frozen, everything else is working. If i wanted to do something else in Adobe DC I could. I'm already a subscriber. Why is this not working?
1 vote -
Fill & Sign Won't Save File
After I fill in and sign the document, it won't save. The circle just spins forever until I eventually give up. Now I have to physically print the document and then scan it in, very frustrating and costing me time.
3 votesHi,
Thanks for writing to us. In order to better understand the issue can you please provide the following details:
1. Version of your Acrobat.
2. Are you observing the continuous circle on the save dialog or somewhere else? It will be great if you can share a screenshot.Regards,
Sandeep -
Signature disappears
Signature disappears, asks me to add a new one, when I add a new one, it asks me to choose between the old and the new. Then I choose the old one, but it still won't let me add it to the document!
1 voteHi,
Thanks for writing to us. Please try to follow the below steps :
1. Enter Fill and Sign app and then wait for 10 secs to make sure all network calls are complete.
2. You can make your selection in case you observe the signature selection dialog.
3. Try to place signature/initial.Regards,
Sandeep Grover -
rotate signature
We have lost the ability to rotate signature. I use to insert over my professional stamp
3 votesHi,
Thanks for writing to us. It will be great if you could provide some more information :
1. Version of your Acrobat.
2. Version of your OS.
3. What are the exact steps you are performing?Regards,
Sandeep -
I did NOT give consent for Adobe to save my signature into their cloud service!
I did NOT give consent for Adobe to save my signature into their cloud service!
This feature of saving my signature outside my computer should NEVER be activated without my permission!
Signing could and SHOULD be performed only locally by using local images and file, there is ABSOLUTELY NO NEED for using your cloud services.1 voteHi,
Thanks for providing your feedback. This is an As Designed feature in order to provide you a seamless signing experience.
I will share this feedback with the team and will let you know in case we have any update.
Regards,
Sandeep -
shortcut for signatures
It would be nice if there was a hotkey or shortcut for signatures and/or initials. I love the functionality but there is a delay when I click on the signature drop down inside adobe pro. There is also a delay between the signature selection and dragging it into the right position. If there was a hotkey/shortcut, I could bind it to one of my mouse buttons and just press it when I have to initial or sign.
I do sign a lot of pdf documents and it would make it more pleasing if this was implemented.
1 vote -
*Urgent* unable to edit/remove/review auto-fill content
I am unable to review, edit or remove auto-fill suggestions in Adobe Acrobat, when trying to 'Fill & Sign' the form. I tried all possible options and auto-fill keeps popping up. It is showing some previous personal and sensitive content that needs to be removed. Your support agents say that's impossible. Is this even legal that users can't delete private content showing in the software?? I don't think so.
I also tried turning it off: Edit>Prefrences>Forms>Auto-Complete>Off, but it's not working, it stays on. And I am unable to edit entry list too.
Can this be sorted or I have to…2 votesHi,
In order to delete the contents of the auto-fill, please follow the below steps :
• Go to https://cloud.acrobat.com/ and sign in with your credentials.
• At the top right corner of the screen, you will see an dropdown with your username on it.
• Click it and go to Settings.
• Now you can either stop the auto fill suggestions by unchecking the “Suggest words….” checkbox or you simply press Clear All button and will clear all the auto fill entries which has been stored in your account.
Please let me know in case of any concerns.
Regards,
Sandeep Grover -
Hey, what if you didn't make your product much worse for no reason. Like say, if when I clicked on Fill Forms, it did the thing it always us
What if you didn't make your product worse for no reason. Like what if when I clicked Fill Forms it did what it used to do, which was let me actually click on the PDF and write things in.
Instead, now clicking on the button pops up a GIANT ******** HUGE SCREEN BLOCK prompt with two options on it, one that lets me use the feature, and the other that brings me to a completely different feature.
If you want to add another feature, add another tool, so that I can ignore it, instead of making literally every time I…
3 votesHi,
Thanks for your feedback. We have raised your concern to the engineering team and we will get back to you once we have an update.
Regards,
Sandeep Grover -
GET RID OF 'WHO NEEDS TO SIGN FIRST' SCREEN
I am not sure why there is now a screen after I press the fill & sign button that asks who needs to fill and sign first, but it is just 1 more step, one more click I have to make before signing each document I open - very inconvenient. This extra step also seems to slow down the time it takes adobe to open and prepare my document for any sort of editing.
20 votesHi All,
Fill and Sign and Adobe Sign (formerly known as Send for Signature) are now consolidated into a single Sign tool where you can either fill & sign a document or get a document signed from others. It includes a simplified experience that asks you who needs to fill and sign first: you or others and then walks you through the steps to complete the task. It’s the one place for all your form filling and signature needs. For detailed information, you may refer to the article What’s new in Adobe Acrobat DC
This is designed behavior, I will check with the team and will share an update soon.
Thanks for your time and patience on this.
Regards,
Sandeep Grover -
Bug? Signature not possible if page orientation changes
I have a document with 3 pages. Two pages have landscape orientation and the last one has portrait orientation. It is not possible to sign the last page on the bottom of the page. The signature (with a picture) vanishes after closing the fill&sign tool. It reappears after opening the tool again, but anyway it is not visible in the resulting pdf-file. No matter if I use the PDF-Export of Excel or if I use the PDF Add-In of Acrobat in MS Office to create the PDF.
1 voteHi,
Thanks for writing to us. We are looking into your issue and we will keep you posted with further details.
Regards,
Sandeep -
program crashing when using fill and sign
every time i use fill and sign the program crashes.
have had online adobe team fix multiple times (which takes hours)
the problem will go away and then come back a month later . i have asked multiple times what the issue is with no explanation.
i am using a brand new HP Pavillion Core i7 desk top.
i will be cancelling my subscription and finding another means of completing my work documents.1 vote -
Make Fill and Sign re-editable by the user
It MUST - absolutely MUST (!!!) be possible to use a version of 'Fill and Sign' that allows your form to be edited (maybe by you and only you) after you've saved it. For Adobe to keep saying 'it's not editable after you've saved it is pointless. For things like applications and long forms etc., you don't get things right first time, you have to go back and change figures etc, so either Adobe decide to make an editable version, or people use something else.
At the moment, a pencil and a rubber is a better alternative. Please don't just…
2 votesHi,
The changes you made inside Fill and Sign app becomes non-editable when you save the PDF after placing an Signature/Initial on the PDF. This is by design since placing the signature/initial is generally the last step in filling a form.
You can always edit your changes before you place the signature/initial.
Regards,
Sandeep Grover -
Acrobat Pro is Suddenly Shutting Down When I start typing
When I start using the "Fill and Sign" function, it shuts down. Nothing gets saved either. It keeps happening. I tried to download my document, re-download the document, printed and scanned the document, and it is still doing it. I tried all of the fixes that were listed on the website and then restarted the computer and nothing was fixed.
2 votesHi,
We recently made some fixes in Fill and Sign area. I request you to please update your application to the latest version by going to Help > Check for Updates.
Please let us know if you are still able to observe the crash on the latest build.
Regards,
Sandeep Grover -
Fill and sign does not pull up saved signature image
I was previously able to sign documents using a saved image via the fill and sign feature. I have now installed DC and when i open the fill and sign feature, I am able to add text to a PDF document but when i click the 'Sign' button, my saved signature images do not load. The box which is supposed to contain the signature images shows up but there is no content in it.
This is happening with multiple docs. I was able to use this feature without any trouble until a few days back.
4 votesHi,
Thanks for reporting the issue. Can you please provide us some more details :
1. Please make sure you are on the latest version of Acrobat. To check go to Help > Check for Updates.
2. Are you observing a blank Sign drop down in Fill and Sign app?
3. Are you able to use the Adobe Sign application?
4. Can you please try signing out and then signing in to Acrobat?
5. Are you under some network/firewall restrictions? If yes, can you please disable them and try again.Regards,
Sandeep Grover -
fill & sign option not able to open, plaese give some solution
fill & sign option not able to open, please give some solution
1 voteHi,
Thanks for reporting the issue and we are sorry for the inconvenience caused to you.
Can you please try signing out from your application. Go to Help > Sign out.
Sign in again to the application and try to use Fill and Sign.
Please let us know if the issue persists.
Regards,
Sandeep Grover -
fill and sign entries stay editable
fill and sign entries (text inputs into forms) are initially editable but then lose editability for unknown reasons. When filling in a large form I need to be able to go back and change entries. Why do my entries stop being editable??
1 voteEntries in Fill and Sign will stop being editable once you apply a signature/initial to document and then save it.
Regards,
Sandeep -
zoom out while typing
I don't understand what I'm doing to make this happen, but when I am typing using fill and sign the page starts zooming out when I type certain keys. It didn't do this before the last update. I've noticed it happens when I type 1 or 2. Is there some shortcut I'm calling without noticing? How can I make this stop?
1 voteHi,
We have made some fixes around this area. Can you please update to the latest version : Go to Help > Check for updates.
Do let us know if you still observe the crash after updating to the latest version (2019.010.20069).
Regards,
Sandeep Grover -
When in Fill & Sign
[BUG REPORT] When in Fill & Sign, Auto fill box make the document zoom out. Using Windows 10 Pro. All my programs are up to date. Please fix this!!! This makes it extremely hard to sign documents. I have to keep fixing the zoom multiple times on one page/ one document.
2 votesHi,
We have made some fixes around this area. Can you please update to the latest version : Go to Help > Check for updates.
Do let us know if you still observe the crash after updating to the latest version (2019.010.20069).
Regards,
Sandeep Grover
- Don't see your idea?