366 results found

1. Reflow View - file corruption, pages gets "stuck" in reflow View or change orientation

   Have had problem with several files becoming corrupted by using Reflow View. Two things happen:
   1. Some pages get "stuck" in reflow even after closing and reopening the file.
   
   2. The format of some pages changes to Portrait or other design changes occur.

   3 votes

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   4 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi Rae,
   I checked the details provided by you. There is no issue here. If you open the original file and click on Actual Size in menu, you will see the same exact view that you see after reflow. The view is actually shown in actual size after reflow.
   Keep the view in Zoom to Page Level to see the full page view.

   Please confirm if this resolves your concerns.

   Thanks
   Rachit

2. Alt text as searchable content in PDFs

   Would love for alt text to be part of the searchable text in Acrobat's "Find" function—whether that's alt text that's been added in Acrobat as a tag or has been set up prior in another program (like INDD).

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for connecting with us. We have taken you suggestion and we have kept it in our radar. Currently we do not plan to implement it in near future but you may see it coming in future releases.

   Thanks
   Rachit

3. Assign shortcut keys to all menus and options

   Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the software to click on a particular location. In the older version of Adobe Acrobat, most of what I did could be accomplished by dictating shortcut keys. In the new version, very few commands can be accomplished with keyboard shortcuts (or even with a series of them, as in Microsoft applications). As a result, I do almost nothing in Acrobat with my voice recognition software. Using the current version exacerbates the repetitive stress injury that I rely on voice recognition software to minimize. For one of many resources explaining that the availability of shortcut keys is an element of Section 508 compliance, see: https://www.justice.gov/crt/software-accessibility-checklist.

   Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I understand the issue faced by you. I would like to tell you that we provide the shortcut keys to as many possible features as possible. You can check it our at : https://helpx.adobe.com/in/acrobat/using/keyboard-shortcuts.html

   Incase, there are some necessary features where you need the shortcut controls. please provide the details for those areas and we’ll try to resolve it in the future.

   Thanks
   Rachit

4. Adobe Acrobat Portfolio and Attachment Features Need Keyboard Accessibility Enabled to read documents and access the Open Document Link

   Within Adobe Acrobat there are options to Create a Portfolio of documents or to use the Attachment feature to create a group of documents. While keyboard shortcuts allow you to browse some of the menus, get to the document list, and select a document from the list. However, there is not a keyboard short cut to read the document in the view or to access the Open Document link. It seems to be only available through mouse selection.

   This places users of these features at risk because the end user can't access the document to read it using only keyboard selections. Since these features lack keyboard accessibility, the product is not fully accessible.

   Within Adobe Acrobat there are options to Create a Portfolio of documents or to use the Attachment feature to create a group of documents. While keyboard shortcuts allow you to browse some of the menus, get to the document list, and select a document from the list. However, there is not a keyboard short cut to read the document in the view or to access the Open Document link. It seems to be only available through mouse selection.

   This places users of these features at risk because the end user can't access the document to read it using only keyboard… more

   5 votes

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   As I can see, the issue is related to keyboard keys, Please follow the below controls to access the Open Document link.
   Use tab to click on Attachment in Left Hand Pane. Press tab multiple times to bring the focus on the Option menu. Click Enter and Use arrow keys to navigate inside Options menu items. This resolves your access to Open Document Link.

   Secondly, Use Ctrl+Shift+Y and then Ctrl+Shift+V/B to read the document using Read out loud feature. You can alternatively see it in View Menu → Read Out Loud → Click Activate ROL → Click Read this page/ end of the document.

   Please confirm if this resolves your issue.

   Thanks
   Rachit

5. Scope and associated header cells in tables should show when you hover over a cell

   It would be amazing if you didn't have to go all the way inside Cell Properties to check and see what a header cell's scope is set as, and what header cells are associated with any given cell in a table. If, once you were already inside Table Editor, that information would be available when you hover over any given cell (could be a feature that can be turned on or off), it would save so much time and effort in a very tedious job.

   When a table is really large or complicated, it can be easy to lose your place when assigning associated headers and scope, and it would be a huge timesaver/help to have this info available on a hover-over.

   Thanks for listening!

   It would be amazing if you didn't have to go all the way inside Cell Properties to check and see what a header cell's scope is set as, and what header cells are associated with any given cell in a table. If, once you were already inside Table Editor, that information would be available when you hover over any given cell (could be a feature that can be turned on or off), it would save so much time and effort in a very tedious job.

   When a table is really large or complicated, it can be easy to lose your… more

   14 votes

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   Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thank you for connecting with us. I have shared your concern with the higher management. I’ll update you on the request one I receive a response.

   Meanwhile, check out the new features on latest version of Acrobat Pro DC.

   Thanks
   Rachit

6. Autotag a table or a portion of a page

   I am interested in being able to auto-tag a part of a page, such as a table, for example. Can you let me know where Adobe is in term of implementing the partial auto-tag suggestion. Thanks.

   2 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since this is a feature request and we have kept it in a radar, I’m closing this issue.

   Please check out latest features on Acrobat Pro DC.

   Thanks
   Rachit

7. Left/right scroll option.

   It would be great to have a function that allows you to scroll left to right - as well as - up and down.

   2 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for connecting with us. I have share the request with the management and we do not plan to implement it right now. We have kept it in our radar and will provide the support in near future.

   Thanks
   Rachit

8. Enable Accessibility options automatically during save.

   We need a way to setup adobe Pro to automatically utilize the accessbility scanner when saving a doc to become more ADA compliant.

   Out of the box, this should be a feature we can turn on.

   5 votes

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   You can check the Accessibility of a pdf by running the Run Accessibility Check feature in Accessibility App.
   Also we have kept this request in a radar and will try to provide the support in future.

   Please check out latest features on Acrobat Pro DC.

   Thanks
   Rachit

9. Read-out bug

   I want to report a bug in the read-out loud feature of Acrobat Pro DC. I’m using a Mac (Mojave), and I have already set its accessibilty options to my favorite system voice and speaking rate. I thought I’d have a PDF doc read out aloud while I work on some graphics. The default voice was meh-next-to-terrible, so I looked under preferences for an option to change voice. I found it and was happy to find a long list of available voices, including the ones I already have installed on my computer. So I selected my favorite voice and tried having the doc read out loud,… and the voice sounded horrendous! It didn't recognise the settings I have for it on my system. So, back to Acrobat settings looking for a setting to correct that. Well, you have settings for pitch and words per minute (Note that the options available don't match up with what is on the OS preferences.), but no way of previewing it! I have to go back to the document to be able to hear the difference and go back to preferences, try a different setting, and repeat… navigating back and forth... too much bother! I simply gave up.
   So could the devt /programming team include on the next update of Acrobat a pre-listen (preview) button in the preferences? That would be sooo helpful. Thanks.

   I want to report a bug in the read-out loud feature of Acrobat Pro DC. I’m using a Mac (Mojave), and I have already set its accessibilty options to my favorite system voice and speaking rate. I thought I’d have a PDF doc read out aloud while I work on some graphics. The default voice was meh-next-to-terrible, so I looked under preferences for an option to change voice. I found it and was happy to find a long list of available voices, including the ones I already have installed on my computer. So I selected my favorite voice and tried… more

   3 votes

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thank you for connecting with us. I understand your concern here. Currently we have to select the voice from Preferences and then check the voice on pdf.
   Also we have kept this request in our radar. We currently do not have any plan to implement it but you may see it in future releases.

   Thanks
   Rachit

10. Open last viewed files

    I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them again (but since sometimes I opened them a long time ago it is low on the list or has disappeared). It would huge if adobe could automatically open all files that were previously opened the last time I closed it. Thanks!

    I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

11. Accessibility- Reading order pause

    I am just updating my resume to be more accessible to vision impaired. I am having trouble with some items running together in read-aloud.

    In Adobe Acrobat Pro DC

    My favoured option would be that we have the option to insert a <pause> object in the reading order.

    If this is not possible, can you change Read-Aloud to pause between elements.

    3 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

12. Replacement Text (AccSupp ActualText entry) Support

    We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

    The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

    But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to be unreliable at the moment for copy and paste.

    The tests are shown here: https://github.com/ho-tex/accsupp/issues/2
    The tests generated various behaviors such as:
    - Correct copy and paste of the text, but incorrect copy and paste of leading spaces and empty lines (Test 1);
    - Unexpected insertions of spaces (Test 3 and Test 6), and;
    - Spaces turned into newlines (Test 4).

    We kindly request better support of the replacement text support, because the copy and paste directly from the PDF document is not reliable.

    Please also refer to these two pages for further discussion:

    https://tex.stackexchange.com/questions/563803/how-make-a-latex-document-that-generates-a-pdf-from-which-copy-paste-works-corre

    https://github.com/ho-tex/accsupp/issues/2

    We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

    The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

    But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I understand your concern here. I have shared this with the higher management. We currently do not have any plan to implement it but we have kept it in our radar and will pick up in future,

    Check the latest features in Acrobat Pro DC by keeping the software on latest version.

    Thanks
    Rachit

13. [Feature request] Copy/Paste of Tag structure

    Working with tagging of PDF documents for accessibility purposes, with a lot of them being nearly identical to each other or within a document there are repeated patterns, it takes a long time and a tidious task to create tags individually. It would be a very neat if it were possible to Copy/Paste the (selected) tag strutucture within the Tags-panel (excluding any actual content they may contain)

    4 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since this is a feature request and we have kept it in a radar, I’m closing this issue.

    Please check out latest features on Acrobat Pro DC.

    Thanks
    Rachit

14. Read out loud to end/this page: The ability to start from anywhere (available using right+click from selected area of the document)

    Read out loud to end or read this page only: The ability to start from anywhere (make option available using right+click from selected area of the document). It's maddening to have to listen to the document over and over and over and over and over and over and over... when troubleshooting order errors. TIA

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you and this is a feature request, we have kept it in a radar.

    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

15. Read to end of document issues on a Mac

    Read to end of document only reads a single page or sometimes doesn't read at all.

    (PS is this the same Rachit who use to work for the Forest Service? If so, I hope you are doing well. I'm still waiting on a TA for a MacBook Pro :-()

    1 vote

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

16. Auto Generate Cell IDs Inserting Spaces

    Auto Generate Cell IDs adds a space to the end of IDs which are not long enough, and appears to be including internal spaces. Since cell IDs cannot contain spaces, those headers are not announced by AT when reading the table. (OS: Windows 10 on desktop PC; Acrobat Pro DC 20.012.20043; latest as of 8/30/2020).

    The attached file has two identical tables (Word 365, Saved as PDF) with auto-generated header IDs. With the first, NVDA (v 2019.2) only announces the headers for Vegetable, Potassium, and Brocolli. All other headers have spaces at the end, and the IDs for % DV have a space after %. NVDA reads the second table fine with those spaces removed from the IDs.

    This is not an anomaly that Acrobat Accessibility Checker or even PAC 3 catches. The tagger who does not actually check the complex table with a screen reader can submit a document to the client with a table that is unreadable.

    Auto Generate Cell IDs adds a space to the end of IDs which are not long enough, and appears to be including internal spaces. Since cell IDs cannot contain spaces, those headers are not announced by AT when reading the table. (OS: Windows 10 on desktop PC; Acrobat Pro DC 20.012.20043; latest as of 8/30/2020).

    The attached file has two identical tables (Word 365, Saved as PDF) with auto-generated header IDs. With the first, NVDA (v 2019.2) only announces the headers for Vegetable, Potassium, and Brocolli. All other headers have spaces at the end, and the IDs for % DV… more

    • 

    2 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,

    With the latest release of Acrobat on June 14, 2022, this issue has been addressed.

    If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates.

    
    

    Thanks

    Rachit

17. Fix the FIX tool for Artifacting

    When you have elements with no alt-text you get accessibility errors when running the checker. However, if you right click on the error and choose "fix" and walk through the items and mark them as decorative, instead of actually making them an artifact it simply changes the tag to "Artifact" which is not a valid tag and creates other errors. You then have to go in and properly designate the objects as Artifacts properly for the other errors to go away. VERY Frustrating. Come on Adobe Acrobat!

    This is a repeatable condition and needs to be fixed immediately please!

    Setting something as an artifact is a state and not a valid tag in the tags tree. Very frustrating that one tool designed to fix an issue actually creates other issues.

    https://youtu.be/cLpXgisBgeg

    When you have elements with no alt-text you get accessibility errors when running the checker. However, if you right click on the error and choose "fix" and walk through the items and mark them as decorative, instead of actually making them an artifact it simply changes the tag to "Artifact" which is not a valid tag and creates other errors. You then have to go in and properly designate the objects as Artifacts properly for the other errors to go away. VERY Frustrating. Come on Adobe Acrobat!

    This is a repeatable condition and needs to be fixed immediately please!

    Setting… more

    11 votes

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    Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thank you for contacting us. I have raised the issue with the engineering team. We have kept it our radar and will be fixing it in the near future.

    Meanwhile I would suggest you to use Reading Order tool to mark the Figure as Artifact for fixing the issue.

    Please update to the latest version of Acrobat Pro DC to experience new features.

    Thanks
    Rachit

18. Set Document Title in Initial View as Default

    Current Behaviour - If a PDF document has a title present in the “Title” document property then the default initial view of Acrobat Reader and Acrobat PRO is set to "File Name" rather than the "Document Title".

    Impact - Acrobat's Accessibility Checks report the "Title" error while the title is already there. This requires the "Initial View" setting to be changed on each PDF manually.

    Desired Behaviour - Set the “Initial View” to “Document Title” as default when a PDF is opened on Acrobat Reader DC and Acrobat DC Pro.

    Why the feature is needed - All organisations want to publish their PDFs which are 100%. For example, all US Federal agencies are required to publish their PDFs which are Section 508 compliant. Acrobat Accessibility Checks tools allow to achieve Section 508 compliant by making the PDF's accessible. If PDF contains a title then it doesn't make sense to keep the Initial View to "File Name".

    Please release a patch or add this feature in the next versions or Acrobat Reader and Acrobat Pro versions.

    Current Behaviour - If a PDF document has a title present in the “Title” document property then the default initial view of Acrobat Reader and Acrobat PRO is set to "File Name" rather than the "Document Title".

    Impact - Acrobat's Accessibility Checks report the "Title" error while the title is already there. This requires the "Initial View" setting to be changed on each PDF manually.

    Desired Behaviour - Set the “Initial View” to “Document Title” as default when a PDF is opened on Acrobat Reader DC and Acrobat DC Pro.

    Why the feature is needed - All organisations want to… more

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    4 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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19. BLK

    Trimakasih

    1 vote

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Sama-sama

    Terima kasih
    Rachit

20. Outstanding Product

    It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

    I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

    The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

    All of the old documents have been converted and have passed all accessibility checks!!

    BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

    Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

    I’m pretty sure I sent him a CD.

    It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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    15 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi John,
    Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
    Please check out the latest updates in Acrobat Pro DC for new features.

    Thanks
    Rachit