590 results found
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i paid for acrobat standard dc and it doesnt let me create pdf tells me trial expired
i paid for acrobat standard dc and it doesnt let me create pdf tells me trial expired
3 votes -
As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.
As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.
6 votes -
Recover FRL license from hard drive that has failed/crashed
The license recover process using the licensing toolkit for computers that have a healthy hard drive works great. However, anticipating the need to recover a license from a computer where the HD has failed/crashed and the HD can not be accessed to run licensing toolkit .exe to recover license.
Anticipating the need to recover a license from a failed/"crashed" HD and would like to know procedure for this. Maybe it license count needs to be manually adjusted on the Admin Console by Adobe Tech Support???? Just want to prepared to address this situation.
Thanks!
1 vote -
Chage your strategy and gimic
Very hard to work with, not intuitive at all, worst design, change the team, I am giving up and go to other product.
3 votes -
Adobe DC does not open in MacOS 13.15 Catalina beta
Recently upgraded too new beta and now Acrobat DC will not open or uninstall.
3 votes -
Cost is prohibitive
There should be some sort of discount for either long time users of your regular Adobe Acrobat or those who use more than one Adobe product (like I also have Adobe Scan). OR...consider those of us on disability, social security or fixed incomes. You have one of the highest monthly membership rates and I am wondering how long I can continue to put out all these fees to Adobe every month. We need a financial break. At least SOME of us do, on a case-by-case basis. What with EVERYONE charging anything from $2.99 a month to $17.99 for full blown…
4 votes -
Installation problem: IMSLib not found. Acrobat services will not work.
Error message continues: your application install seems to be damaged. Please reinstall the application.
When I visit the page to reinstall the app, the only option is to "subscribe." I don't wish to subscribe. I just need to fix the installation of Acrobat I have.
I have Acrobat Pro DC and it's currently updated.
Acrobat Pro DC Build: 19.12.20034.328841.
I'm on MacOS 10.14.4.
I don't wish to replace my full version with a trial version, and then have to subscribe. I just want my current version to work correctly.
Does anyone have any ideas, please?
Thank you.1 vote -
Acrobat Reader DC will not install on MacBook Pro OS Mojave 10.14.6
Installer stalls at about 66% during "running package scripts."
I tried running acrobat cleaner but it reported no acrobat products installed (which should be the case). I don't have any other Adobe products on this late 2013 computer.
1 vote -
Adobe Acrobat Incorrectly Keeps Asking to Sign Out
Acrobat under creative cloud keeps asking me to sign-in and then shows me the form to sign out of other devices. (See Screenshot).
I am running Acrobat Pro on a machine called JeffDesk3. It doesn't seem to understand that JeffDesk3 on the licensing database is the same one I am running Acrobat on (this device).
When I run Acrobat it will show the sign out of screen listing this device, JeffDesk4 and JeffDesk3. Since I am running on JeffDesk3 it should not be doing this.
I can sign out of JeffDesk3, it will then move the license to JeffDesk3, but…
1 vote -
Logging of users
We have been seriously facing trouble since there is no available method to log/ trace users with Adobe products in order to determine whether they are actually using the product assigned to them, whether they need checking from their last log in time. This brings forth a lot of misuse of licenses and malpractice of assigned licenses remainig unused due to the unavailability of such feature.
This becomes specially difficult when its an Enterprise account and there are thousands of users to be managed.Please add-in a feature soon where the admin, depending on access control, can check for users'…
6 votes -
Retail pack resale
I have retail version of Acrobat X standard, why have you asked ebay to take down my listing? It is not counterfeit or OEM?????? WHYYYYYY!!!!!!!!!!!!!!!!!!!!!
1 vote -
More than 2 computers required when setting up new replacement computers , suggest a two week period to allow time to setup new computers
temp two week licence for more than two computers, to allow setup of new laptops. Need to carry on using existing laptops whilst the new computers are in transition.
1 vote -
Full-function Surface Pen/Digital Stylus input and options
Basically, make it easier to use Surface Pens and digital stylus with Acrobat Pro. Look at Drawboard PDF, a $10 purchase with lifetime updates. It is 100x more feature-rich for using pen input/stylus input. Please add this into Acrobat so I don't have to switch between PDF programs constantly. Also, for goodness sake, fix the Erase feature. It literally takes a scrubbing to get rid of a stray line while using a pen in Acrobat. Make it like every other program in the world -- when I erase one part of a pen stroke, the whole pen stroke gets erased.…
20 votes -
Acrobat Reader DC New Update Screwed my Monitor
Automatic update today changed my monitor background from blue to green, and not in a good way. I'm using Win 10. The picture went from HD to the worst screen I've ever seen. It looks lined or ridged like corduroy fabric. It has the same effect on all my programs.
2 votes -
Adobe Admin Console: additional fields on User Accounts
I've seen suggestions for additional features/customization in the Admin Console. I need a field on User records where I can set the office to which a user is assigned.
I need the ability to edit that field because staff are re-assigned and the license cost needs to follow them. Tech Support tells me only the end-user can request changes. My accounting department argues that "administrator" must change that, otherwise staff have the ability to allocate cost to some other group without permission.
The value in the downloaded csv file would support audits by my agency accounting department. Also, that field…
4 votes -
Eliminate Startup Login Lag
I have a monthly subscription for Acrobat Professional several of my computers at my business. I have the creative cloud software installed on my system and ir is open and running. Whenever I launch a pdf document when Acrobat is closed, the program opens then freezes for 15 seconds or so while I think the stupid thing is retrieving my subscription for the 1000th today. I don't care about your piracy concerns. I do care that you are wasting my time multiple times per day by having your program freeze for a ******** reason. You should make the program operate…
3 votes -
Better licensing options
You should be able to license Adobe on more than two machines. I may be working from the office, from home, or on a portable device when I travel. The default should be at least three devices (by comparison, Microsoft's license allows one user to use 5 devices).
At a minimum, you should be able to assign devices to users. I have a license for myself and a license for my assistant. My assistant only works in the office. I am paying for two users which should allow me to install on four computers. I should be able to decide…
5 votes -
installation errors
Hi. Our users are getting attached error when trying to install Adobe. Any idea how to fix? Thanks.
1 vote -
Comments
Not everyone is a PC literate. hanks to Acrobat's recent push it has severely handicapped my ability to use at least 4 devices. These are older 4-8year pcs. Thanks to Acrobat in unison with M/S and others are responsible
1 vote -
Stop forcing Acrobat DC to check for license so frequently - once a day is plenty
When I am at a slow internet connection, Acrobat DC frequently scans the internet to be sure my copy is properly licensed. Please turn that off! Once a day to check for a license is plenty. The user experience suffers compared to the old days when I owned my own copy of Acrobat Professional XI and it checked for the license on my computer - not in the cloud.
2 votes
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