5309 results found
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About the new updates on signature panel
Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering…
1 voteHi Merve,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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NACHRICHT erfassen nicht möglich
Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren
1 voteHi,
We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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I'm experiencing issues accessing Pro plan features on the web version
I am unable to use the features included in the Pro plan on the web version. Despite refreshing the page multiple times and even re-entering the site, the functionalities remain inaccessible. However, I tried using them in the app, and there were no issues.
1 vote -
Lack of service
I hate Adobe and want to cancel 1 of my plans. It's impossible to get to the email address I want to cancel, you keep showing me the addrress I wanty ot keep. FFS, is it impossible to have someone that is actuaslly a person help me?
1 voteThank you for reaching out to us. We apologize for any inconvenience this may have caused.
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to: https://helpx.adobe.com/manage-account/kb/billing-faq.html.
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Awful customer and product service
Adobe product service and customer service are worse than awful.
Enterprise university account with verified Adobe Acrobat Export pdf feature failed to activate. Kept asking me to sign up.
Spent 30 mins chatting with customer support. 2 of them left in the middle of a conversation. at this point i am wondering how to give you a negative star rating. Horrid and Awful doesnt even begin to describe your customer service1 vote -
Traducción completa
Traduciendo la página completa
1 vote -
Preciso encerrar essa conta
Estou tendo sério problema. Sendo cobrado mensalmente por um produto que comprei só para utilizar por um mês.
Quero encerrar essa conta aqui e não vejo opção para isso. Estrou indevidamente preso aqui sendo cobrado todo mês sem ter como me defender, ou suspender essa cobrança indevida!
Socorro1 vote -
You need to have some live help!
I have been trying for days to start a form from scratch. Every page I have been directed to for directions doesn't look like what is on my screen. The most recent suggestion was to check for updates. I just got this last week! Even more infuriating is I don't even have a "help" button that leads to updates as described. Is there EVER the option to talk to an actual person who could help me?
1 vote -
no way to use digital signing feature ?
Where is the digital signing feature I paid for ?
1 voteHi Angelo,
The settings to enable Digital Signature are following the next steps:- Profile
- Settings
- Edit Settings
- Account Settings
- Digital Signature
- Enable "Download and Sign with Acrobat"
Once the feature is enabled on settings, while you're preparing the document, place a signature field and while customizing it, the signature type can be changed to Digital Signature.
If you still have some trouble, let us know, we're glad to help.
Thanks,
Sign in Acrobat Web Team -
Ondrive connection?
Hi Adobe Team
I tried to drag and drop or move some scaned documents from Adobe Scan to my connected One Drive storage. I could not manage to do it. I could only download the zip file and uploade the documents to OneDrive manually.
If that is a planned behavior, it renders the adobe scan app and the adobe storage useless. Is there a trick to it?
BR Oliver
1 vote -
why did you change it and make it worse?
This current Adobe Acrobat online interface is horrible. How do I switch to the old one? the useability has decreased dramatically.
1 voteHi Lisa,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Propuesta 3 con recomendación
Propuesta 3, me gusta mucho si me gustaría que tuviese algún otro detalle con alguna flor/diseño y como para darle un toque más único de la marca , también fuese como el logo alterno fuese como del primero con la “U”.
1 vote -
Not free
When you say this:
"Edit PDFs with a free online PDF editor - Acrobat"You should stick to your word.
I can't edit a .pdf without choosing a plan.
1 vote -
Help please
Need help please
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you please provide some information on the issues you're facing?
Thanks,
Sign in Acrobat Web Team
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Bulk send keeps saying proccessing
Make bulk send work....
1 voteHi Henrik,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Highlighting disappears when download PDF
When I download the actual PDF, all of the highlights are gone. This makes using the app entirely pointless. I will have to find a different app and redo all my work.
1 vote -
FRUSTRATION
All I want to do is be able to close a document I have open in Adobe Acrobat. The help system is NOT HELPFUL. I started a chat and the agent told me to X out of Adobe Acrobat. I replied that then I have to reload it and the document is still there. This seems ridiculous to me. She then disconnected me with no further response. NOT IMPRESSED with Adobe help.
1 vote -
Excessive notifications
There needs to be an easy way to disable getting email notifications for every single comment that's made to the PDF. Very annoying.
1 vote -
Request e-signatures doesn't send emails
when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam
1 voteHello Jasen,
We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.
Thanks,
Sign in Acrobat Web Team
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Agreement Status Page and Request E-Signatures Page Feedback
If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.
Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.
Also, when I'm emailing an agreement for signatures, there should be a…
1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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