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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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5465 results found

  1. Auto created fields will not be deleted

    Fields have been created for me but some are not actually places for the signer to enter information, and when I click "Delete Field", the field will not be deleted/removed. So I have to go back to the old version which is frustrating.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Annie Boehnen,
    Thanks for keep giving us feedback. We are triaging your issue and are gathering more information to understand the problem better. Thanks for your patience. If there's any other topic, issue or problem, let us know.

    Thanks,

    Sign in Acrobat Web Team

  2. Poor customer experience and extortion

    The acrobat product does not really work. There is way too much latency in network for this product to be useful. It takes way too much time. I tried once. Paid for another 6 or so months when not using the product because of lack of usefulness. On top of that I learned Adobe requires a cancellation fee worth around 3 months of subscription. Very poor customer experience, I would actively advise anyone to not use this very poor service, that hits you with cancellation fee. Very poor!

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  3. Website and functionality not working

    Website not working, it says "Unable to display Recent files. Please check later." Not able to view uploaded document. I recheck my connection as well but progress bar is running without any output.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  4. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. Terrible

    I pay $20 per month for a fragmented, scewed up process that i expected to be seamless within my operating system. Fix it or I will do everything within my power to get rid of Adobe.
    Extremely frustrating.
    Please pass onthe comment to the U of Phoenix MBAs that are running the company.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  6. Acrobatのreview機能(Web)のフィードバック

    カタログなどのコンテンツを数人でチェックする際に使わせていただいてます。

    解決済みのコメントも
    プレビュー上にも図示されていてほしい

    または表示させるかどうかを作成者が選べるようにしてほしい。

    アップデートが頻繁にあり、とても使いやすくなっていってます！

    1 vote
    Resolved  ·  0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  7. Tap & Sign?

    My customers are confused by the button to complete signing the documents that we send them. They don't understand that in order to complete the signatures, they have to click or tap on the "Sign" button at the top of the page. I think it would be more simple to change the word on the "Sign" button to "Click to Complete Your Signature" or Click to Finish your Signature" or "Finish" or "Complete" and to move the button to the bottom of the document, which for most other e-sign services, is the most logical location.

    3 votes
    2 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  8. Extract pages BROKEN

    WTF happened to extract pages?

    When I try to do this I'm taken to this unhelpful URL:
    https://acrobat.adobe.com/link/acrobat/organize-pdf/

    It amazes me how often you all fix things that aren't broken and in the process break them.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Missing Signatures, No Technical Support Available

    My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kirk Foster,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. Copy and paste

    There used to be the ability to copy and paste a message into the message box, but now you have to type it in and if you make a mistake, it won't let you backspace or delete it to correct the mistake.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  11. Signatures Not on Lines since Update

    Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kelly Simms,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  12. Fill & SIgn option not working

    FIll & Sign option is not working

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  13. Issues with Adobe Sign platform - status not updating

    Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tegan Findley,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. useless

    your platform becomes unusable with large files

    1 vote
    0 comments  ·  Commenting  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi,

    Thank you for bringing this issue to our attention. We are continously working to improve our users' experience with larger files.

    Please let us know the exact issue you faced with the larger files.

    Regards

    Amit

  15. New

    Eeasy

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  16. Updates are making the software almost unusable

    The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

    I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

    I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

    I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way…

    2 votes
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Clara,
    Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

    • Open a file with Request Signature
    • On Recipient modal: Allow sequential signing by checking the box,
    • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
    • Prepare document as usual.
    • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
    • Review & Send

    If this information wasn't helpful, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

    We are sorry you are…

  17. Program is not working at all. Just try it and you will know what needs fixed.... everything

    Your program doesn't work!!! I tried in legacy, I tried in the new version I just keep getting errors. I have used your program for many years and now I am going to look elsewhere. This is ridiculous. It is overwriting all of my pdfs and thinking I want the signer to fill in every field. It is trying to do too much now. And it doesn't work to turn off the advanced editing.

    2 votes
    2 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We're sorry to hear about the issues you're experiencing with our program, and we genuinely appreciate your feedback. To assist you further and to help us understand and resolve the problems you're facing, could you please provide more information? Specifically, we would appreciate the following details:

    1. Steps to Reproduce the Error:

    Can you provide the exact steps you are taking when encountering these errors? (Please describe the sequence of actions leading up to the errors)

    2. Files You Are Using:

    Could you share one or more examples of the PDF files that are causing issues? This will help us analyze the problem more effectively.

    Thanks,

    Sign In Acrobat Web Team

  18. Add Documents to Existing Templates

    Please allow users to add documents to existing templates.

    1 vote
    0 comments  ·  Create Template  ·  Admin →
    How important is this to you?

  19. excellent pdf to word conversion.

    excellent

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  20. Problema na assinatura

    A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Recursos Humanos RH,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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