You need to vastly improve the training of your support staff- I went through 5 agents and three hours of my time trying to get a simple question answered- one agent 'Priya' completely misinformed me about HIPAA compliance and a BAA contract associated with upgrading to Adobe Acrobat DC --Me: "Does that plan offer a BAA contract and is it HIPAA compliant?"
Priya
"Yes, as it includes Adobe sign features in it. Once I will change your plan I will connect you to the Adobe sign support and they will help you with the BAA contract."

and it then took me almost 3 hours to fund out this tidbit of information was completely false:
"Prashant

"Just went through the chat. I realize what the agent Priya told you started all this trouble. Apologies for your time spend here although I had no control over it.
community.adobe.com , you can post your query in here, they will help you with this. Or I can help you in cancelling the plan as the product is not compatible with your need. I will also create the refund for the charge that has been made. I hope that will be okay for you."
SEE ATTACHED THE COMPLETE CUSTOMER SUPPORT DISASTER THAT I EXPERIENCED

When you click the three dots to the right of the file (download, create, delete, combine, etc.) you have the download and delete right next to each other. Do you know how many times I have accidently deleted a file when trying to download it? There is also no undo or trash that you can retrieve a file you accidently delete. Can you please either move the download and delete buttons, away from each other. Or allow an option to undo, or restore from the trash, or a pop up that says "Are you sure you want to delete this item?" Just something that help prevent accidently deleting a file. I really appreciate you taking the time to read this, thank you in advance!

Please make it work?

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Hallo, ich bin Adobe Creative Suite Pro User. Ich zahle viel Geld dafür und bin grundsätzlich zufrieden mit der Leistung. ABER, was ich nicht verstehe ist warum die Dokumente, welche in der Desktop (MAC) App und Chrome Browser Version als Vereinbarungen bezeichnet werden so nicht in der Adobe Reader DC App auf dem Iphone angezeigt werden können. Auch in der Übersicht unter Zuletzt Verwendete sehe ich die Vereinbarungen/Dokumente in der IPhone app nicht vs. der Browser bzw. Desktop Version. Anbei das Transkript mit Ihrem Kundenservice Mitarbeiter. Das ursprüngliche Problem mit dem "Einfrieren" liegt erfreulicherweise nicht mehr vor. Anbei einige Screeshots, danke für Ihre Hilfe. BG Philipp Mühlbauer