10706 results found

1. Your Free Trial is not inspiring

   Just wasted over an hour of my life trying to check out the free trial. It just freezes up and I wasn't able to actually try anything out. Doesn't inspire me to purchase the product.

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. Can't save new document

   I get a blank screen when I try to save anything.

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   0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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3. Autotag Document Assigns Failed Character Encoding

   Steps to reproduce
   PDF files generated by Microsoft SQL Server Reporting Services 2008R2
   Process with 'Accessibility tools, Autotag Document'

   Environment (OS, version)
   Windows 10, Acrobat Pro DC
   2015 Release (Classic) Version 2015.006.30392

   Note that files were OK with Windows 10, Acrobat Pro XI (currently on the same workstation)
   Note that files had previously been OK with Windows 7, Acrobat Pro DC (prior workstation, no longer available)

   Expected Result
   Text recognized and assigned text characters
   Bullets recognized and assigned 'bullet' character
   Accessibility Checker passes content

   Observed Result
   Bullets assigned text character ('w', 'n', etc. - possibly the different values were based on different shaped bullets)

   Running accessibility checker:
   Bullets flagged as 'Page Content - Character encoding - Failed'
   Some apostrophes in text strings flagged as 'Page Content - Character encoding - Failed'

   Steps to reproduce
   PDF files generated by Microsoft SQL Server Reporting Services 2008R2
   Process with 'Accessibility tools, Autotag Document'

   Environment (OS, version)
   Windows 10, Acrobat Pro DC
   2015 Release (Classic) Version 2015.006.30392

   Note that files were OK with Windows 10, Acrobat Pro XI (currently on the same workstation)
   Note that files had previously been OK with Windows 7, Acrobat Pro DC (prior workstation, no longer available)

   Expected Result
   Text recognized and assigned text characters
   Bullets recognized and assigned 'bullet' character
   Accessibility Checker passes content

   Observed Result
   Bullets assigned text character ('w', 'n', etc. - possibly the different values were based… more

   2 votes

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   As discussed over the mail, the issue is is in the source file itself.
   Feel free to contact us in case you have any concerns.

   Thanks
   Rachit

4. redact failure in DC?

   why doesn't redaction work in DC?

   2 votes

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   Under review  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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5. Please make it so that you cannot just accidentally delete the customised quicktools, and then have to go back and set them up again

   Please make it so that you cannot just accidentally delete the customised quicktools, and then have to go back and set them up again

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Since we Haven’t Heard back from you for so long, We are closing this issue.

   Please feel free to reach out to us for any other concerns if you have,

   Thanks
   Ayush Jain

6. BUG - Randomly Can't Play certain .mp4's

   I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded fine except one, and nothing I did got it to play. THIS IS UNACCEPTABLE. I've searched all over online and I can't find any way to fix it. I'm so Fing sick of adobe programs not working at their most basic fing level. I'm ****** off. My time is being wasted, and therefore my performance is being negatively impacted at my workplace. I've spent over 2 hours researching a problem that shouldn't even exist, and I still don't have a usable file containing the appropriate video content. WTF. Before&After9 doesn't play. Nothing else put in that page plays. The printing video works fine.

   I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded… more

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7. Adobe Pro crashes with redaction on Mac - this is insane and makes the program unusable
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   Under review  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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8. Bug: export to Word is corrupt (exported files cannot be 'compared').

   Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

   Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

   I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

   The issue manifests itself under Windows 10 and MacOS High Sierra, it also manifests itself with a text file exported from Photoshop, to Acrobat and then through to Word. The comparison file produced by Word is wildly inaccurate (two different files are stated not to have any differences between them, or all the text is shown as having been altered when that is not the case) and the files are extremely unstable (sometimes being reported as having 0KB and sometimes reaching over a GB).

   As the comparison function is Acrobat will not produce a word-for-word redline, this bug is a really serious problem when a long text book is produced in Indesign and tables of statutes and indexes are produced by the publisher outside Indesign.

   I can supply full details and sample files on request (and have spent many hours looking into this both on my own and with Adobe technical support).

   Can Adobe please fix this as matter of urgency.

   Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

   Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

   I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

   The issue… more

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   1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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9. Creating table summary removes accessible table tags

   Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.

   The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.

   However, doing this changes the <table> tag to two nested <sect> tags and removes any <TH> header cells, which are necessary for accessibility. If a document is already accessible except for a table summary, the person remediating the document has to completely retag the table to get the summary, instead of being able to just add a summary to an already-correct table.

   Some accessibility tutorials account for this and include instructions to re-designate the table with the TURO panel, and some just open the TURO panel and right click without having to update the tags (which does not work), so I am hoping this is a bug that can be fixed. Older versions of Acrobat force the user to remove existing tag structure before being able to add a table summary.

   This makes a table summary not worth it when you're working with documents at scale, as our company is. It would be really nice to have this feature available to us without all the extra steps redoing what was already done correctly.

   Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.

   The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.

   However, doing this changes the <table> tag to two nested <sect> tags and removes any… more

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   2 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   We sent you a mail regarding the issue. We haven’t heard back from you since.
   I believe the issue has been resolved for you.
   Please share your concerns if you face any issue in future,

   Thanks
   Rachit

10. Merge Data Files Into Spreadsheet

    Merge Data Files Into Spreadsheet

    In previous versions I can see "Merge Data Files Into Spreadsheet" option, but in DC Pro in Prepare Form I don't have or can't see that option.

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    Need Info  ·  1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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11. Crop page dialogue box size

    After I go to Edit document, crop pages and select the area I'd like to crop, the "set page boxes" dialogue box is too large. It goes from the top of the screen to the bottom. This hides the "OK" and "Cancel" buttons under my taskbar. I have to use the directional keys to highlight the appropriate command and hit enter to select it.

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    Under review  ·  0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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12. mail sending feature does not work

    Send by email does not work (bug).

    In windows 10 pro 64bit and latest Acrobat pro DC it is impossible to send a document via email. It is not abble to connect to the smtp serv er of the 1and1 email service by any plausible setting (SSL/TSL/plain).

    Wen I try to do the same with my gmail account it sais it is not possible to compose the email.

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13. simplification

    please simplify the overall user experience - as we had it earlier! all new additions might be welcomed by some- however there are also peop

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for Reaching out to us for your concern.
    Could you please let us know the exact issues that you face while using any functionality in Acrobat so that we can work upon that for your simplification ?

    Thanks
    Ayush

14. inserted pages numbers

    Need to fix this bug: when inserted pages, they are all the same page number as the last page of the original doc.

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15. Preflight - Remove Empty Pages

    "Remove Empty Pages" was a feature in Preflight that has since been removed. What a great option to have, very disappointed with it's removal. Is there another way to identify blank pages using Adobe? Or can this option be added to an account? When working with 1000s of pages, selecting blank pages for deletion is very tedious and costly for the client. I have several users that could utilize this tool.

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16. Keyboard command to APPLY a stamp to a page

    Be inability to stamp a sheet with a keyboard command is mind-boggling.I know I can select the stamps options menu with Command K but from there that is no way with the keyboard to apply the stamp to a page. This dramatically lengthens my workflow when having to apply stamps to multiple sheets in the document.

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    Resolved  ·  1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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17. shortcut keys for touch up reading order tool

    Shortcut keys already exist if you have a screen reader enabled. If you could put in tooltips giving us those keys, it would speed up manually tagging files tremendously.

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We escalated the this request to the higher management. We don’t have a plan to provide this feature for now but We have kept it in our radar and would implement it in the near future.

    Thanks
    Rachit

18. Recovery of all Open PDF documents after a crash or shutdown on the computer

    Every time Windows crashes all the Adobe files that were open get lost. Please tell me how to recover all open files when after restart

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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    Resolved  ·  Pratyush Dhoundiyal responded

    Hi,

    You can always check the recent files you opened, but as designed after system restart Acrobat will not open those files for you by itself.

    Thanks

19. convert fonts to outlines as a simple function

    dear, it is very frustrating to have to convert fonts to outlines through the process of placing watermark and flattening transparency.
    don't you want to add a simple function for converting fonts to outlines?
    thank you very much

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    Under review  ·  0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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20. view of any document on portrait monitor stretched

    this is an very old bug and it's not solved yet even in the newest acrobat pro DC.
    imac 27" is my main screen, eizo 24" rotated to portrait is my second screen. when i trag any pdf to the portraited monitor, the picture jumps stretched. when i drag it back to the imac screen, it shows normal.

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    We are closing this request as seems like the issue is fixed by the preference mentioned in the comments.

    Thanks
    Ayush