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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

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  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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Acrobat Web

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5458 results found

  1. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. Terrible

    I pay $20 per month for a fragmented, scewed up process that i expected to be seamless within my operating system. Fix it or I will do everything within my power to get rid of Adobe.
    Extremely frustrating.
    Please pass onthe comment to the U of Phoenix MBAs that are running the company.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  3. Acrobatのreview機能(Web)のフィードバック

    カタログなどのコンテンツを数人でチェックする際に使わせていただいてます。

    解決済みのコメントも
    プレビュー上にも図示されていてほしい

    または表示させるかどうかを作成者が選べるようにしてほしい。

    アップデートが頻繁にあり、とても使いやすくなっていってます！

    1 vote
    Resolved  ·  0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  4. Extract pages BROKEN

    WTF happened to extract pages?

    When I try to do this I'm taken to this unhelpful URL:
    https://acrobat.adobe.com/link/acrobat/organize-pdf/

    It amazes me how often you all fix things that aren't broken and in the process break them.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Missing Signatures, No Technical Support Available

    My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kirk Foster,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. Copy and paste

    There used to be the ability to copy and paste a message into the message box, but now you have to type it in and if you make a mistake, it won't let you backspace or delete it to correct the mistake.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  7. Signatures Not on Lines since Update

    Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kelly Simms,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  8. Fill & SIgn option not working

    FIll & Sign option is not working

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  9. Issues with Adobe Sign platform - status not updating

    Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tegan Findley,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. useless

    your platform becomes unusable with large files

    1 vote
    0 comments  ·  Commenting  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi,

    Thank you for bringing this issue to our attention. We are continously working to improve our users' experience with larger files.

    Please let us know the exact issue you faced with the larger files.

    Regards

    Amit

  11. New

    Eeasy

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  12. Add Documents to Existing Templates

    Please allow users to add documents to existing templates.

    1 vote
    0 comments  ·  Create Template  ·  Admin →
    How important is this to you?

  13. excellent pdf to word conversion.

    excellent

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  14. Problema na assinatura

    A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Recursos Humanos RH,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. "add text feedback" feature - love it!

    Love the "add text comment" feature! I provide my medical students with written feedback on their notes, and this feature comes in handy.

    1 vote
    Resolved  ·  0 comments  ·  Commenting  ·  Admin →
    How important is this to you?

  16. I keep getting an Error code 3000 and am unable to edit an important document.

    I am unable to edit my PDF because I keep getting an error code. Please help me resolve this as I need to finish my taxes.

    1 vote
    Need Info  ·  0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  17. Change signature date default

    I need a way to set the default of the date of signature to be the US version of (MM/DD/YYYY) and not the day, month year.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to change the default date format by adding a date field when using the Request e-signatures workflow, then double clicking the field and scrolling in the field properties panel and in the Date format drop down, selecting the desired format. This change will persist for future agreements.

    Please, feel free to contact us if you have any further question.

    Thanks,

    Sign in Acrobat Web Team

  18. Please retain prefill stage for e-sign templates

    The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Erin,

    We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to fill in fields before sending the agreement for signature using the Prefill Role. Below are the steps to do so:

    1. Start Request E-Signatures with any valid document.
    2. In the window to add recipients, do not add yourself; this will allow you to use the prefill role.
    3. Click continue.
    4. In the Authoring view, add the fields you need to fill in before sending the agreement and assign them the Prefill  role. 

    This way, when you click "Review and Send" and send the agreement for signing, you'll be able to pre-fill the designated fields.

    Please feel free to contact us if you have any further question

    Thanks,

    Sign in Acrobat Web Team


  19. testing

    testing

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Why does this paid service do nothing useful?

    Make this service at least 50% less buggy and terrible. Copy and paste does not work, images appear as blank boxes, and the app crashes every three seconds.

    2 votes
    Need Info  ·  0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?
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