3888 results found

1. New UI is AWFUL

   Hate the new interface, far too many clicks required, slow loading and there is a ridiculous amount of white space, I used to be able to see several documents on the list now only 5. I want the old UI back.

   10 votes

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2. Fill and Sign

   Why is it that in the last few days I am getting a notice when I try to fill and sign a PDF, that I upload, say the file is not supported. These Are same type's of PDF's that I have using and filling and signing for years.

   9 votes

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   4 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminAshu Mittal (Product Manager, Acrobat, Adobe) responded

   Hi,

   If possible could you please share a sample PDF file with which this issue is happening?

   Thanks,
   -ashu

3. I hate this update

   This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was sent to. It no longer shows me who the agreement was sent to in the dashboard. I'm so displeased with this update.

   This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was… more

   9 votes

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4. I HATE THE NEW GUI

   I HATE THE NEW GUI. WHERE IS MY DASHBOARD??

   9 votes

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5. Adobe Sign Update is appalling

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices. We have not yet been able to find the 'delete' button to cancel existing invoices which are incorrect or cancel 'draft' invoices. It is very difficult to navigate this new system. It is very slow to load files to be viewed. We have been unable to find the ‘reminder’ section to send reminders to people who have not yet approved an invoice. The only way to see where an invoice has been sent to sign is to click on it. There is no quick view option which lists all invoices in a logical order which are still to be signed. The scrolling function is also very difficult to use on the new layout. We can no longer see ‘cancelled’ invoices which is also very inconvenient. The print function is also appalling. You must first download a document before you can print it rather than printing it straight from the adobe system.
   99% of the time when you click ‘Click here to review and sign *****’ it redirects you to the ‘Adobe cloud’ and you must navigate your way through to find the invoice you want to sign. This is very inconvenient to people who do not have the skills to navigate through an unknown system. Before the update you could simply click on the link and it would open the invoice up directly for you to sign. The 1% of the time the invoice does come up as per normal, an error message appears which says ‘We encountered an error while processing your request.’
   This is not good enough. A perfectly functioning system has been changed unnecessarily and is now disrupting our business work flow and creating unnecessary stress.

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices.… more

   9 votes

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6. CUSTOMER FEEDBACK

   It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

   Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

   You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

   This is a serious comment, I do not troll. The customer feedback is clearly against the change, and not just minor annoyances but rather huge frustration and disappointment with the layout and user experience.

   Like "New Coke". It didn't work, and everybody (that cares about that sort of thing) was ecstatic when the reverted to the old formula. It's OK to go back. Thank you.

   It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

   Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

   You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

   This is… more

   9 votes

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7. Lacking old features in new Adobe Sign

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status. Very annoying to not be able to see a snapshot of all entries.

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status.… more

   9 votes

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8. this SUCKS

   fire whoever approved this update.

   9 votes

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9. Very unhappy with new Adobe Sign

   I hate the new adobe sign in the cloud. Not user friendly. Have to open individual files to see who I sent it to. Can't easily find signed documents now. Can't print anything without downloading the files first.

   I want the old version back!!! Please. This one is awful!

   9 votes

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10. Change back Adobe Sign

    Please change Adobe sign back. It was easy to see who had signed documents and who hadn't. This new set-up, you have to click into each individual agreement to see who it was sent to.

    The same with reminders and notes - having to open each individual agreement to send them is wasting time.

    My template has also disappeared. I have made a new one, but now takes extra steps to send.

    Super inconvenient and inefficient. Please fix.

    9 votes

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11. Update: Dysfunctional

    How do we remind clients to sign documents?

    9 votes

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12. Awful new Document Cloud

    Hate the new format for document cloud. Probably last straw, going to investigate other alternatives. Slow response, non-intuitive, just a bad experience all around.

    9 votes

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13. Cancel subscription

    Cant reach the profile page. I wanted to cancel the trial subscription I opted in this week.

    I am not able to reach the profile/subscription change page. Can you please cancel the subscription from my account on your end?

    8 votes

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14. Online tool to check and fix PDF accessibility

    DESCRIPTION:

    While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

    It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

    ---

    Side menu tabs:

    1. Tasks (main window)
    2. Properties/edit
    3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

    ---

    The workflow could be:

    1. Upload file (or send direct from InDesign or Word)
    2. Select "Make Accessible" from tools, or automatically prompt on upload (more below).
    3. Checks and automatically fixes what it can.
    4. "Tasks" dashboard highlights number of issues fixed automatically in green, list expands on click.
    5. "Tasks" dashboard lists tasks needing manual fixing, highlighted red (e.g. doc title, language, untagged elements, reading order).
    6. Lists items needing manual verifying (e.g. colour contrast)
    7. Checked-off items turn green.
    8. "Download PDF" button is yellow until all issues are fixed.
    9. "Download PDF" pop-up warns about unfixed issues, and those that that have to be verified by a human.

    ---

    Tagging process:

    1. Untagged elements are highlighted with red overlays on a preview.
    2. Click a red overlay (or drag a box to group several elements) to open the side "Properties" menu.
    3. Set the tag from a single dropdown menu (or mark as "Ignored").
    4. In properties: Add Alt text, if applicable.
    5. In properties: Tag tables and lists visually, via a simple visual interface.
    6. Tagged elements are added to a list in the "Reading Order" tab.

    ---

    Reading Order process:

    1. Open "Reading Order" tab.
    2. Filter by tag (e.g. H1, body, artifact...), or text search.
    3. Tags are arranged in a list, separated by page.
    4. Drag and drop list items to rearrange reading order.
    5. List items can be ticked, for bulk actions.
    6. Tags can be expanded to view their contents (child elements).
    7. Tags or child elements can be deleted, marked as "Ignore", or grouped under a new tag.

    ---

    Additional features not available in PAVE example:

    1. Filter Reading Order list by "Ignored/Artifact" or separate tab (to find elements mistakenly marked as "Ignored").
    2. Toggle to highlight "Ignored/Artifact"elements, with its own colour (e.g. yellow).
    3. Ability to "Undo" adding tags and rearranging reading order.

    ---

    NORMALISE ACCESSIBILITY: – check automatically on upload, with an unintrusive alert:

    1. "We found *** accessibility issues in this PDF. Would you like to fix them?"
    2. Options: "Yes" / "No, this is a print file" / "More information"
    3. If yes > opens tool
    4. If no > hides alert, and stops showing alerts for that file.
    5. If "More info" > displays something like: "Whether this PDF is distributed via your website, or within your business, these issues many limit your potential audience reach, and may expose you to to legal action, depending on local laws."

    Also provide an option to turn the automatic checker on or off.

    ---

    WHY IT IS NEEDED:

    Accessibility is everyone's responsibility. In many countries, WCAG and PDF/UA compliance is a legal requirement.

    There is a lack of tools that are free, easy to use, and widely-available on all platforms. I've been actively looking for a tool like PAVE for years, and have only recently come across it.

    Adobe is an industry leader in content creation.

    Acrobat's online document cloud is in a unique position to provide a fast and user-friendly way to make accessibility mainstream, and put a spotlight on the conversation.

    Meanwhile, Acrobat Deskop's comprehensive accessibility tools can remain for experts and power-users, for inevitable edge cases.

    ---

    Available third-party tools either:
    - Hide in obscurity, found only by those that actively look for them;
    - Remain locked behind prohibitively expensive subscription fees; or
    - Require a steep learning curve to learn.

    These are huge barriers to accessibility becoming an easy, normal and everyday part of creating digital documents.

    ---

    Acrobat desktop has a powerful and comprehensive suite of accessibility tools. But even with the Accessibility wizard, Acrobat's accessibility tools are tedious to use, difficult and time-consuming to learn, and often unforgiving of mistakes.

    Any steps not doable pre-emptively in InDesign or Word are intimidating and convoluted for beginners to fix.

    • Many clients and stakeholders don't want to pay for the extra time accessibility steps currently take.
    • Many businesses don't have the time or resources to teach Acrobat's accessibility tools to all their staff, pay subscriptions for expensive third-party tools, or hire external contractors.
    • Many freelancers don't have time or resources either.

    This learning curve dumps the burden for making everyone else's documents accessible, on the few staff and contractors that already understand its value – like designers, content creators, developers and accessibility experts. This is of course assuming we can convince management to invest in it at all – and not just dump it in the "too hard" pile.

    ---

    Many more are completely unaware of the existence of accessible PDFs at all, let alone their importance.

    For example – I have a university degree in Graphic Design, yet accessible PDFs were not mentioned once in three years of full-time study. I have worked in the design industry for over 10 years.

    It was only through self-teaching html that I started learning about accessibility at all. How can I honestly call myself a specialist in communication, when I've been unknowingly ignoring a whole chunk of my target audiences for the last 8 years?

    DESCRIPTION:

    While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

    It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

    ---

    Side menu tabs:

    1. Tasks (main window)
    2. Properties/edit
    3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

    ---

    The workflow could be:

    1. Upload file (or send direct from InDesign or Word)
    2. Select "Make Accessible" from tools,… more
    8 votes

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15. Combine pdf in Adobe Acrobat desktop application (not in DC)

    Please bring back Adobe Acrobat desktop application.
    Please make partial functionality, like combining pdf's, available in the desktop application (in stead of in the cloud).
    I am so sick and tired of getting combination error's without any details. Why are there not details about the errors inside the documentcloud?

    8 votes

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16. object to requesting my birthdate at login

    I object to you collecting my birthdate as a requirement to log in. It's easily possible to use some other information to authenticate me. I do not trust Adobe to keep my information confidential, because frankly, you lack imagination for not using another shared secret. Adobe is not authorized to use my birthday for any other purpose.

    8 votes

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17. Unable to process request Please contact customer support for help

    Unable to process request
    Please contact customer support for help

    8 votes

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18. Cookie banner hides "click to sign" button

    The cookie banner hides the "click to sign" button. This has caused significant confusion for people trying to sign agreements as they aren't aware that they haven't completed the signature process. When I tell them they need to click the "click to sign" button they say they can't find it.

    •  

    8 votes

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19. Unable to read pdf from documentcloud.adobe.com account

    I am unable to read the document on from my account on the documentcloud.abobe.com.

    I have a message o the following effect
    "Please wait...

    if this message is not eventually replace by the proper contents of the document, you PDF viewer...."

    (but I can read the same document from my laptop using adobe acrobat reader DC )

    8 votes

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20. Adobe update is crazy

    Why can I print from Adobe document stupid cloud. I should of never updated. When I do print half the pages is missing . Wish I could go back to old version without an update Also when I want to send a email I would like to go thru google email .

    8 votes

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