5265 results found
-
New Acrobat Layout
New Adobe Acrobat interface is bringing me to tears.
1 voteHello Kristine,
We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.
Thanks,
Sign in Acrobat Web
-
E-signature not working properly
When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.
1 voteHi Rebekah,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Rendering not correct
Vector graphics seem not to be rendered the same in the online version as in the desktop version.
1 voteHi Stefan Signer,
Thanks for reaching out to us. Are you observing this for all files or certain specific files? If possible, please share the document with us to investigate further.
Regards,
Acrobat Web team
-
Make the whole or complete file available for download
While downloading the file I am getting only the front page but the whole file.
1 vote -
features are missing
I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?
I'm also having issues with the signature lines getting moved to a different location on the form after it is signed…
1 voteHi Kathy,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Thanks,
Sign in Acrobat Web Team
-
Everything regressed
This version of Adobe E-Sign sucks. How do I go back to the old version where things just worked?
Adobe now balloons up files and then limits the amount for Adobe E-sign. It used to just work. I would question anyone's sanity if they recommended this iteration of Adobe.
1 voteHello James,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Customer service is very disappointing!!!
Very dissapointed with this service and their customer service!!! i will give it a -0. We are a busy company and i contacted to ask for help while also working, i've vbeen oput on hold and waited more than 15 minutes, but when i had to let them wait for an emergency they quickly closed the chat not even helping me resolve the issue!! i will not recommend this service to anyone!
1 vote -
Product is Frustrating
I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
(1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
(2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install…1 voteHi Tim,
We are sorry you are experiencing trouble with this feature and are triaging your issue and are gathering more information to understand the problem better. We appreciate your interest in helping us improve our product.
Thanks,
Sign in Acrobat Web Team
-
Adobe Pro links don't work
I am subscribed to Adobe pro but I cannot edit a booklet and see the hyperlinks neither via iPad nor in safari, chrome or firefox. I only can add text or pages. When I added text, it changed my previous hyperlinks and moved them so the hyperlinks do not correspond to the right pages. The icon hyperlink does not appear anymore in editing. It is very frustrating. It also asks to constantly refresh the page. I susbcribed to Pro because of the editing but if I cannot edit anymore I will cancel my susbription.
1 vote -
Request "Invert Page Order" feature
I would like an option to invert the order of pages for an entire document with a single action, i.e., in a 20 page document I could click on one thing to make page 1 become page 20, page 2 becomes page 19, page 3 becomes page 18, and so on. The only way I see to do this currently is to drag and drop every single page with the "Reorder" feature.
1 vote -
Throttled on number of e-signatures I can send
Being throttled on the number of e-signature files I can send is frustrating. If you would just tell me what it would cost to increase that limit for just two months, that would be super helpful. I'm sending out about 750 files for e-signatures, only until June. Help!!
1 vote -
Test Feedback Summary
Test feedback from team
1 vote -
Bad
This software is close to unusable.
1 voteHi Waterfront BIA,
We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?
Thanks for your feedback,
Sign in Acrobat Web Team
-
Acrobat plan issue
I cannot use PDF to Excel tool. Adobe wants to subscribe. But my plan lets me use the acrobat online services. Could you please solve the issue.
1 vote -
Recipeints sign in order
Under E-sign option, it would be good to have a popup to confirm if the a document needs to be signed by recipients in order. Recently we missed checking the option of recipients will sign in order and we had to cancel the agreement and send it again
1 voteHi Harish Baskar,
Thanks for your suggestion, we always take in consideration your comments, and we're glad that you let us know your thoughts about the web app.
Again, thanks
Sign in Acrobat Web Team
-
1 vote
-
Good improvements with flawed delivery stystem
The new placement of text/signing boxes works well for completing documents electronically. The uploading and sending of those documents? Not working well. Takes 3 or more times sometimes of prepping a document, entering remarks, and trying to send before it actually gets sent out.
1 voteHi Covenant Insurance Agency LLC,
We're sorry to hear that you're having a bad experience while sending the agreements. It was with a document in particular? We're gonna take care of it, and fix it as soon as possible.
Thanks for lettings us know,
Sign in Acrobat Web Team
-
Text zone moves when releasing placement click
When moving a text zone, releasing the click makes the zone move slightly down, as if it was "settling in" in a sort of 3D effect. While probably done on purpose to look cool, that makes it very difficult to precisely place text zones where wanted.
1 voteHi Léo Gillot-Lamure,
We're sorry that you're having this kind of experience, and thanks for letting us know. Could you give us a little more details? How long have you been facing this issue? There are any steps or flow that you followed? This always happens?
We're triaging this issue to resolve it the most quick as possible.
Thanks again,
Sign in Acrobat Web Team
-
C
HOW CAN CHANGE PDF PLS
1 vote -
I thought combining files was free
Article online indicates I can merge my documents for free. However when I click on the link I keep getting redirected to a screen that will only let me "sign" up for paid versions. Very disappointed.
1 vote
- Don't see your idea?