5292 results found
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Every time I try to request E-signatures, the screen freezes.
Every time I try to Request and e-signature, the program freezes. Other tools seem to be working.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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The new version of AdobeSign is Terrible
The changes you made to AdobeSign are terrible. The previous version was user friendly and didn't need "improving"! Is there a way for me to revert back to the previous version?
1 voteHi Cindy,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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New Version Issue
Hello Support Team,
Does the old version have a way to be reverted?
With the latest version, we have encountered a problem.
Regards,
Stan1 voteHi Stanslaus,
We are sorry you are experiencing trouble with the new feature. Could you please provide some information on the issue you're encountering with the app? It would be very helpful for us in order to triage your issue. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Deceptive
"Edit PDFs with a free online PDF editor - Acrobat" is what you advertise, but when I go to edit a PDF your site demands that I have an active subscription. Not a problem for me because I know where to find pirated version of all your ****** software, but you should be ashamed at your deceptive marketing practices. Go **** yourselves Adobe.
1 vote -
Unwanted automatic signature reminders
Please remove automatic weekly signature reminders. I have been unable to find an option for this in settings or through the help portal. They started appearing unannounced last week, and I have to remove them manually from every document I send out.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. However, it's important to mention that signing reminders can be removed at the third step of Request E-Signatures process by following this steps:
- Start Request E-Signatures workflow with the desired document
- Fill in recipient data and continue
- Click on "Review and Send" button from the left hand panel
- Click on "More Options" button
- Modify email reminder frequency (can be None)
With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the… -
Unable to select text to copy.
Unable to select text to copy
1 vote -
issues opening pdf
Not finding any way to reach out to your help group, please provide a phone number to talk to someone about my issue
1 vote -
PDF opening issue
I want to open PDF from my macbook I put to open with browser but it opens with browsers reader but I make my primary reader this extension, I am usimg microsoft edge browser
1 vote -
Dark mode issue
I want to open books in dark mode but it does not work.
1 vote -
Send&Track
Mir fehlt Track&Send.
Anderen mit nur einem Link Zugang zu x Dokumenten zu geben, geht nicht mehr.
Mir fehlt das Add-In in Outlook, mit dem das möglich war.0 votesHello Stephan,
You can use the share functionality of Acrobat Web to share a document with multiple people using a link. Here's how:
1. Click on the "Get Link" icon in the top right corner. A pop-up will appear.
2. Click on the "Get link" button.
3. After clicking, your file will be shared, and the link will be copied to your clipboard. You can share this link with multiple people for them to view the shared document.
We have added an image to help you understand the workflow. Let us know if you have any questions.
Regards,
Amit Gupta
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Give users option to disable pop-up messages about new Adobe features, tour, e-sign, etc. in Adobe desktop apps.
In the Adobe Acrobat DC desktop application, users should be allowed to disable the pop-ups telling us to "Explore what's new" or "Welcome to the new Adobe Acrobat" or "Want to take a tour" and especially the "check out new e-sign tools" from the bottom of the tools menu. These are all super frustrating and many users' workaround is just to disable the new Adobe completely. I am not in favor of that solution, but I would like adobe to allow users to even have something like a checkbox to "Do not show this message again."
2 votes -
Poor Customer Service
Customer Service is awful. Online Chat agents will only help until they are stumped and then they hang up on you. Might be time to find a new product.
2 votes -
FIx the error- extracting pages lock up
I keep getting the same error when trying to extract pages or if I view my PDF too long- large white box that locks up my entire system
1 vote -
Please go back to the old interface
Go back to the previous user experience. The new one is terrible! You've moved all of the tools and menus around and this has deeply impacted productivity. Please change it back!
1 vote -
E-sign Doesn't Open Template Properly
The new E-sign interface isn't opening the template properly and as such I need to reedit the entire document. The fields assigned to the recipients are all wrong and the size of boxes are incorrect as well as the names of those field. It's kind of a mess. I check the template again and everything is fine on that end.
1 voteHi Andres,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unable to send documents for e-signatures.
We are unable to send documents to request e-signatures.
1 voteHi Casey,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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add hotkeys/keyboard shortcuts to adding signature/stamp
hotkey for the signature selection rather than having to click on the pen icon each time
1 vote -
Does not let me download my file after I have signed the pdf. Says the document is still loading, while it has loaded the entire thing
How do I download the document after signing it? It says the document is still loading. I have tried refreshing the page, and it still does not work.
1 voteHi Malav,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Print signed pdf
Encryption denies printing?
1 vote -
System überschreibt meine bereits ausgefüllten Formularfelder
Vorbereitete Dokumente werden von dem System willkürlich verändert. Werte überschrieben. Als wenn das System mein alles was auf dem einen Formular steht muss auch so auf dem anderen stehen.
Geht gar nicht.
Ich habe die Dokumente so hochgeladen wie sie auch bleiben sollen und es stehen plötzlich andere Sachen in den Feldern.
Er darf doch bereits beschriebene Formularfelder nicht einfach bearbeiten wie er will.
Die Vorherige Version war wesentlich besser.
Ich komme mit der neuen nicht klar.
Liebe Grüße
1 voteHi Andrea,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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