6053 results found

1. Can't download individual files anymore

   A recent updates has happened so the way I add multiple files to e-sign from the website portal changed and now once they're signed, I can no longer dowload them as individual files again. The Download Individual Files button is still there, but they come us as 'binder' files and that's added an extra step to saving these files , opening them back up in adobe to separate them and give them new files names, when they used to be just one click. Very annoying.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello, 

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:

   1.   Click on your profile icon.

   2.   Select "Settings".

   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks, 

   Sign in Acrobat Web Team

2. E-signature update is garbage

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with such extensive resources and a skilled team, this decline in quality is baffling and extremely disappointing.

   Such a regression in a key business tool is not only inconvenient but also impacts productivity. It raises serious questions about the decision-making and competencies of the team responsible for this update. In the competitive landscape of digital tools, maintaining and improving user efficiency should be a paramount concern.

   I strongly urge you to review this update and consider the real-world impact it has on your users. It is vital that future enhancements focus on actual improvements in performance, rather than superficial changes that hinder the user experience.

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with… more

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Brandon Rockhold,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

3. Making things slower/harder

   STOP CHANGING THINGS AND MAKING THEM WORSE

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Shayne Mace,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

4. Drop and Drag

   In the old version we could drop multiple documents into the drop and drag box which was very useful as we attach multiple schedules to our documents. Now it only allows us to drop one document and then we have to go in and take additional steps to add more documents and it takes more time and takes longer to load.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

   However, it's important to mention that current version of the app does allows dragging and dropping multiple files for different features of the same, could you tell us the steps you took when encountering this issue? This will be very helpful to us for narrowing down possible causes of the issue you're facing.

   Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

   However, it's important to mention that current version of the app does allows dragging and dropping multiple files for different features of the same, could you tell us the steps you took when encountering this issue? This will be very helpful to us for narrowing down possible causes of the issue you're facing.

   Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do… more

5. Added Date in sorting tool

   for Sorting tool, instead of the latest modify date arrangement, Adobe should include the Original Added Date for us to know when is the sequence of adding

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6. Freezing/Not Responding

   Adobe Acrobat has been freezing repeatedly the past 48 hours. It freezes momentarily (frequently) and stops responding (where I have to task manage>end task to shut it down). This problem just began a couple of days ago, I was previously very satisfied with Adobe Acrobat.

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7. Updates are making the software almost unusable

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way through the web app. That is the first indication that things seem to be going backwards.

   Also, since I use a template that contains existing text boxes, signature fields and multiple radio options, I use the same template for multiple different products. I previously used the "Pre-fill" option to allow me to change the title of the document for each iteration but now that is no longer an option. The only way to continue using the template form and fill in the title as required is to add the title in the "Default Value" section of the text box. This is ridiculous.

   I am extremely concerned you are going to keep making "updates" and remove anything remotely good about this application.

   Maybe a bit of customer research would help you next time you decide to "update" things.

   There have been enough issues over the years that you have completely ignored, and now you have made things so much worse. Please consider your users a bit more.

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way… more

   2 votes

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   Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are… more

8. Avslutte konto da den legger hindringer i veien for bruk av Canon Laserprinter

   Hvordan får jeg avsluttet denne kontoen? Og bare bruke Acrobat Reader. Det virker som om min begrensede bruk av kontoen sperrer for printerutskrifter. Og jeg har IKKE behov for noen av tilbudene. Merkelig at dette er så vanskelig å forstå for dere da JEG ikke har brukt dem på er enn ett år.

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9. Support is AWFUL

   Your Chat feature is awful. The AI is useless and the person who ultimately joined was less helpful and then left the confirmation before there was a resolution.

   I've paid for a subscription that isn't working and cannot get any help. Shameful.

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10. Check box Assistance

    How to change check boxes HELP

    2 votes

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Planned  ·  AdminHector Luna (Admin, Adobe) responded

    Hi K'Lah Yamada,

    Thanks for asking, hope this instructions help you:

    1. Open a file with Request Signature.
    2. Fill the recipient modal.
    3. Click on Prepare Document.
    4. On left hand panel, scroll until you found "Checkbox" field.
    5. Drag the desired field (Checkbox field) to the page. Another way to add fields is by clicking the field on left hand panel, and then clicking on the document page.
    6. Double click on the checkbox field. Properties panel to customize the desired field would open.
    7. In Properties panel, the checkbox can be changed or edited.

    If you have any further questions or concerns, please do not hesitate to contact us.

    
    

11. Esign ruined

    Horrible esign. The prepare form functions are not applied and desktop app is ruined. and I cannot send on the online app.

    2 votes

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    1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Maria Noyola,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

12. Can't access my account invoice

    The new product update is sometimes glitchy but the real problem is trying to access my account so I can get the latest invoice to give to our accounting manager. It used to be simple and now it's a bit of a mess. Disappointing.

    2 votes

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13. PDF dokümanın donması

    PDF dokümanlarım sürekli donuyor.

    2 votes

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14. e-sign template is ******* worthless

    I spent 30 minutes painstakingly creating template for Adobe e-sign out of a 50 page document. This included numerous signatures lines, check boxes, etc. I was right near the end when I suddenly, without warning, get a notice that my session has expired. It then kicked me out and deleted all of my work. Why the **** would I have a time limit for my session? Why would I not get any warning? Why would it not automatically save my progress? Are you ******* kidding me?

    2 votes

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    0 comments  ·  Create Template  ·  Delete…  ·  Admin →
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15. This interface sucks!

    THIS NEW INTERFACE SUCKS!!! I cannot do HALF of what I need to be able to do in here anymore! Is there any way to go back to the old UX???

    2 votes

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    0 comments  ·  Legal Templates  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Austin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and are actively working on enhancing this experience.

    Sign in Acrobat Web Team

16. Pitoyable

    Merci pour le temps precieux que vous me faites gagner avec vos telechargements publicitaires a la con ! Je viens d acheter un module pour convertir des factures pdf en xls cela semble marcher selon vos dires mais a ce jour je n'arrrive meme pas a ouvrir mon application de bureau sans etre emmerder par une de vos offres de merde adobe acrobat pro comme si le fait que je vous ai payer 20 € ne vous convenait et que vous tentiez de m enculer avec vos propositions de migration a une offre a 20 € par mois ! je saurai faire de la pub pour vous au travers de mon entourage . Continuez comme ca vous etes des champions on se croirait sur un play store pour enfants tres loin d'un site pour professionnels qui cherchent avant tout dans vos solutions la sereinite pour ne pas etre emmerder avec ce genre de pub bandes de gros cons

    Merci pour le temps precieux que vous me faites gagner avec vos telechargements publicitaires a la con ! Je viens d acheter un module pour convertir des factures pdf en xls cela semble marcher selon vos dires mais a ce jour je n'arrrive meme pas a ouvrir mon application de bureau sans etre emmerder par une de vos offres de merde adobe acrobat pro comme si le fait que je vous ai payer 20 € ne vous convenait et que vous tentiez de m enculer avec vos propositions de migration a une offre a 20 € par mois ! je… more

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17. download button

    it was difficult to find the button to download my products.

    2 votes

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18. Adobe Sign Interface Improvement Recommendations/Problems

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is not a signee is not accounted as a user. On top of that, templates require you to request signatures prior to being able to edit them. Which makes no sense to me.

    2. Setting fields and adjusting fields is nearly impossible and extremely unintuitive. After adding signees, or after adding signees to a template (why would you even be forced to do this?) adjusting fields is difficult to say the least. Please at least include undo 'crtl+z' functionality so you're not required to restart the entire process if you make a mistake.

    3. Signing in to send reminders, add signees or adjust documents simply does not work. I'm forced to use the web interface despite being signed in. I'm forced to Sign In to edit docs, yet signing in doesn't do anything.

    Overall, I think there is insane room for improvement on the UI design of this product. Please adjust.

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is… more

    2 votes

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    0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Nate,

    We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,

    Thanks,

    Sign in Acrobat Web team

19. Download individual file

    I need to download an individual file that I request e-signatures, but now it just combine the file, so I can't download as an individual

    2 votes

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20. Unable to insert templates

    Unable to add a template to another template.
    - Select to use a template in Acrobat web
    - Select Edit -> Organize pages -> Insert Pages
    - No option to select another template created in Acrobat web, only 'My Documents' folder is accessible

    If trying to download template to insert page from my computer, an error shows up

    2 votes

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