634 results found

1. Constant crashes with Creative Suite 2018

   After years of using Creative Suite with no problems whatsoever I recently installed Creative Cloud on my Mac High Sierra 10.13.5. From day one I have endured constant crashes with Indesign and I can forget trying to use Acrobat as it just crashes constantly. I deeply resent paying for this package when it is unusable. Very unhappy!

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. Administrative reporting on Acrobat Cloud

   We need a way to manage user assignments, audit administrative actions, and report on when particular users are assigned Adobe licenses. There currently is no report that can be run to show who assigned a license, or when a license was assigned, outside of reviewing individual users.

   6 votes

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   Under review  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. Email verification never arrives when trying to sign on

   Email for verification purposes never arrives when trying to log in

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   Resolved  ·  3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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4. Support Installations and Upgrades on macOS Case-Sensitive Volumes

   This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command in the Terminal. Acrobat Pro XI still runs exactly as it did when the system volume was case-insensitive. Notifications have now been displayed that Acrobat Pro XI should be updated to version 11.0.21 and then to version 11.0.22. Neither the stand-alone updaters nor the automatic updates will complete. Although the error dialogs are misleading, we have confirmed that these update failures occur because the installation scripts detect that the volume format is case-sensitive which causes script execution to terminate. The updaters do not include complete copies of the applications and resources to be updated, so manual update would be very difficult and error prone.

   Adobe should do better. It is clear that Acrobat Pro XI is compatible with case-sensitive volumes, as is Adobe Acrobat Reader 2017 which installs and updates without problems. It is obvious that Apple is now focusing upon case-sensitive formats. All iOS devices are case-sensitive, and the new Apple File System was exclusively case-sensitive until late in the beta cycle. The new iOS 11 will include a standard file manager for the first time, so files will be moved between iOS and macOS systems far more often than with earlier system versions. That makes parity of case-sensitivity highly desirable to avoid artificial pathname conflicts. Currently, Adobe is the only known impediment to such parity. Adobe should comprehensively support case-sensitive macOS volume formats as soon as possible. Continued failure to do so will be viewed as inadequate support of the macOS platform.

   This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command… more

   19 votes

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   12 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Planned  ·  Pratyush Dhoundiyal responded

   Hi Michael

   Thanks for your lucid explanation. This is already planned and very soon the issue would be resolved.

   Thanks

5. Constantly have to sign in , its making me mad.....

   lt would be nice if sign in happened once a month or longer. I have to sign in every dam day and even twice a day.

   11 votes

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   3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

6. Wrong ICON - shows 3d paint instead of adobe ICON

   Bug - Hello I've uninstalled and installed adobe DC and the Icon that shows up when open in Windows 10 is for 3d paint how do i correct this?

   2 votes

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. Acrobat DC (Pro and Strandard) crashes because of memory usage

   When using large files, like the attached one, Acrobat crashes when it reaches a memory usage of more than aprox. 3.500 MB in Windows Task Manager.
   I could reproduce the issue, just by opening the page miniatures and a little scolling. It happens on different computers with 8 or 16GB RAM installed and with different Acrobat versions (DC Standard, DC Pro, XI Standard)
   The reason for the memory usage are probably the pictures in these files.

   • 

   • 

   23 votes

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   6 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  Amboo Srivastava responded

   Thanks for reporting the crash. We are able to reproduce it with your files. We will work on a fix soon. Will let you know once available.

   -amboo

8. Acrobat crashes after upgrade to 18.11.20040.19174

   After an upgrade to latest version 18.11.20040.19174 of Adobe Acrobat Pro DC was installed yesterday on my machine (Windows 10 Pro, version 1709) - Acrobat crashes 90% of times when trying to open any PDF file (sometimes it opens given file correctly and after closing the application and trying to open it again - it silently crashes). There is one third-party add-in installed that I'm using which worked fine so far, but now Acrobat crashes.

   I can provide you with a crash mini-dump if you want (68MB as ZIP)

   Event Log report data:
   Event name: APPCRASH
   Response: Unavailable
   Cab file identifier: 0

   Problem signature:
   P1: Acrobat.exe
   P2: 18.11.20040.19174
   P3: 5af4c624
   P4: Acrobat.dll
   P5: 18.11.20040.19174
   P6: 5af4c603
   P7: c0000005
   P8: 00027a73
   P9:
   P10:

   After an upgrade to latest version 18.11.20040.19174 of Adobe Acrobat Pro DC was installed yesterday on my machine (Windows 10 Pro, version 1709) - Acrobat crashes 90% of times when trying to open any PDF file (sometimes it opens given file correctly and after closing the application and trying to open it again - it silently crashes). There is one third-party add-in installed that I'm using which worked fine so far, but now Acrobat crashes.

   I can provide you with a crash mini-dump if you want (68MB as ZIP)

   Event Log report data:
   Event name: APPCRASH
   Response: Unavailable
   Cab file… more

   3 votes

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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9. (Not Responding)

   (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

   18 votes

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   Need Info  ·  8 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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10. my new download of acrobat dc keeps crashing after a few seconds

    my new download of acrobat dc keeps crashing after a few seconds

    2 votes

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11. bought Adobe Acrobat Pro DC but still saying trial

    Purchased Adobe Acrobat Pro DC but it's still states that my trial has expired and I need to purchase. I have already gotten an email notification that the purchase was successful. But I still can't access

    10 votes

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    Under review  ·  7 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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12. In Team licensing, activations should be linked to a combination key of emailId and computer name or someother unique key parameter

    The team license has an assumption:
    One license can be assgined to one "emailId", which can be activated across two computers.

    PROBLEM:
    Consider a person who has 4 computers, all of them belong to the same person (same EMAIL ID).
    In the admin console the admin assigns 2 licenses to same "email Id".

    The user activates 2 out of 4 computers with one license.
    Next, upon trying to activate the 3rd computer with the second license with the same "email Id", the activation fails.

    This is an incorrect licensing design.

    Idea state: Even in a non-commercial team license situation, the serial number must be generated to uniquely identifying the installation. This unique installation must be validated against the acceptable number of activations and then authenticated.

    The authentication cannot be based on the EMAIL IDs.

    The team license has an assumption:
    One license can be assgined to one "emailId", which can be activated across two computers.

    PROBLEM:
    Consider a person who has 4 computers, all of them belong to the same person (same EMAIL ID).
    In the admin console the admin assigns 2 licenses to same "email Id".

    The user activates 2 out of 4 computers with one license.
    Next, upon trying to activate the 3rd computer with the second license with the same "email Id", the activation fails.

    This is an incorrect licensing design.

    Idea state: Even in a non-commercial team license situation, the… more

    5 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  AdminKaran Malik (Admin, Adobe) responded

    Hi,

    Thanks for the feedback. I will put forward your feedback to concerned team.

    There is a workaround for your issue to use email alias for the same email ID. For example in gmail user has ability to create aliases as youremailid+account1@gmail.com, youremailid+account2@gmail.com and mails sent to anyone of these will land in youremailid@gmail.com. Something like these can be setup for your teams. And, you can use above two “different” email ids as two Adobe IDs for the same person.

    Thanks,
    Karan

13. Adobe Portal feature request

    Please add the ability to differentiate between ENGLISH and MULTILANGUAGE subscriptions on the Adobe Admin portal for each subscription/User. It is impossible to manage hundreds of subscriptions used over Europe without knowing who has an ENGLISH subscription and who has a MULTILANGUAGE one.

    2 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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14. ACCESSIBILITY

    Every time I try to access my adobe document cloud I'm constantly having to sign in and most of the time it doesn't even open.I mostly use ADOBE for work and it becomes very FRUSTRATING when i try to work and I can't access my documents!!!

    3 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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15. GCInvoker Multiple Instances

    On a Windows server where multiple end user remote to the device and use the Adobe Pro software installed, AdobeGCInvoker automatically becomes a scheduled task for each individual user and runs once every 24 hrs. If 300 users connect to the server and use the application, 300 instances of GCInvoker will become scheduled task. This is highly inefficient and undesirable. The GCInvoker should be reconfigured to only run once per day under the local administrator account on the server, thereby removing the additional clutter from the list of scheduled task on the server. Adobe case # 0189523068

    1 vote

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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16. Mac OS inline dictionary

    Acrobat Pro DC for Mac OS still doesn't use the Mac's slick in-line dictionary look up feature. Please....may we have this feature?

    8 votes

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    Gathering Feedback  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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17. Make "enhance thin lines" and option to turn on NOT DEFAULT SETTING

    having this checked as a default setting is offensive to clients and vector artists...lets be professional and turn this off as the DEFAULT in the next upgrade for Adobe Acrobat Pro....it has been this way to long.

    46 votes

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    Under review  ·  20 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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18. OMG pleased make the madness stop!!!!!!!!!!!!!

    When opening an Adobe document whether simply to read or to edit, the delays in opening this program while it reaches out to your servers to log in are RIDICULOUSLY slow. Please make this stop! This halts the use of the program in some cases for a minute or more while it tries to connect to your servers to authenticate my subscription. I pay a LOT of money each month for all these corp subscriptions and if this doesn't stop, I don't give a darn how "standard" adobe is in the market place, i'll drop you like a bad habit and move onto something else such as Nitro PDF. This is absolutely INSANE Adobe.. Get your developers to get their heads out of their seat pants and do something simple like putting a token on a machine the first time the program connects to verify subscription status then from that point on, only have the login sequence check that the token exists and that the subscription is still active IN THE BACKGROUND, not halting the use of the application until it does what it needs to do.. This is NUTS and VERY FRUSTRATING!!!

    When opening an Adobe document whether simply to read or to edit, the delays in opening this program while it reaches out to your servers to log in are RIDICULOUSLY slow. Please make this stop! This halts the use of the program in some cases for a minute or more while it tries to connect to your servers to authenticate my subscription. I pay a LOT of money each month for all these corp subscriptions and if this doesn't stop, I don't give a darn how "standard" adobe is in the market place, i'll drop you like a bad habit… more

    3 votes

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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19. I do not want new windows for each document

    I want tabs back, I don't want multiple PDF documents opening up new windows. This is so important to me I purchased another product and convinced my company IT department to replace my Adobe license with that product.

    3 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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20. error report 0xc0000022

    Every time I open Adobe I get the error code 0xc0000022 and a message window saying the application didn't open properly and Adobe is unresponsive.

    2 votes

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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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