585 results found
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Acrobat keeps closing for no reason and it is NOT autosaving my files
Acrobat keeps closing for no reason and it is NOT autosaving my files.I already pay a subscription fee every month and you want ANOTHER $80 to help me. I didn't choose to close the program I didn't have a choice and charging $80 for something that is YOUR fault is daylight robbery
3 votesApologies for the trouble, can you provide the Acrobat version you are using. Also does Acrobat quits with a crash? if yes kindly provide the crash logs.
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My Acrobate Pro DC keeps crashing within 20 seconds of opening the program
I cannot get the program to stay open - I have installed / uninstalled and reinstalled the program.
4 votesMarking this issue as resolved as there is no response from the user.
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Subscription & activation system is very very poor - wasted most of today with it
I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary
12 votesMarking this issue as resolved as there is no response from the user.
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Acrobat is invasive, like spyware now. Why does it install a "helper" in my startup items?
It would be nice if Acrobat was not so cloud dependent, not always needing updating, not always trying to install "helpers" on my computer, etc. Given Adobe's track record with security, I don't want my computer constantly tethered to your mediocre service.
2 votes -
I
I PURCHASED ACROBAT PRO DC AND I STILL CANNOT ACTIVATE ANY TOOLS OTHER THAN SHARING. I CANNOT EDIT OR DO ANYTHING ELSE!
2 votes -
Add STATUS column back to the dashboard
Please add the STATUS column back to the Admin Dashboard. When invitations to user are pending, Admins need to see that. If the user does not accept the invite in a specific amount of time, we re-assign the license to someone who will use the software.
3 votes -
Bug Report License expired when it is not - UMass-Amherst Faculty/Staff
Bug Report License expired when it is not - UMass-Amherst Faculty/Staff
2 votesMarking this issue as resolved as there is no response from the user.
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renewal
How do I prevent Adoce DC going fro free version to Automatic renewal as I do now wish to purchase it?
2 votesMarking this issue as resolved as there is no response from the user.
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AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on
AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on their machines? We know that a few of the invited users have downloaded & installed Adobe Pro DC. How many of the invited users need to download & install Adobe Pro DC?
5 votesThanks for your feedback. We will forward this concern to admin console team and see if they have any plans to work on this in future.
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subscription
I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.
5 votesMarking this issue as resolved as there is no response from the user.
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MAKE YOUR HELP/SUPPORT NON-INSANE ****!
I've spent over an hour trying to figure out how to activate Acrobat DC Pro with a license number. Help is useless... the instructions only say how to activate using a serial number. I tried doing a chat session to support... somebody answered, then immediately closed the session. And then it too me 15 minutes going in circles to find a phone number to call... put on hold fo 5 minutes, then transferred twice. Just to activiate a license. That's ridiculous.
1 vote -
Adobe XI-Professional-MAC Version 11.0.23 Crash
Adobe XI-Professional-MAC Version 11.0.23 is craching after an update of MAC OS High Sierra Version 10.13.2 (17C88). Some times it fails while saving files other than desktop and most of the time system crahes while signing the document.
2 votesThank for sharing the crash logs, Our team is looking into it.
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Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User
Please make it possible to Roam the User's login from PC to PC in a networked environment. My users sometimes move from desk to desk so it is frustrating to have the users login/logout every time they go to a new PC. We would like them to be able to log in once and then be auto-logged into every other machine they sign on to with their networked login (roaming profile).
9 votesHi Benjamin
Please take a look at the solution provided by Ravi below and let us know if this solves your problem.
Thanks,
-Amboo -
I need to cancel my Acrobat Pro DC Subscription (one year).
My user name is teresitagmez2013@hotmail.com and I need to cancel my Acrobat Pro DC Subscription (one year). I need support to stop this because the Web page is not offering me this option through my account
2 votes -
BUG Your customer survey paralyzed all the pdf documents
Your customer survey opened up with every pfd document but didn't react to any actions and didn't let to move forward with reading/editing the document
1 vote -
make acrobat lighter so it starts up faster
I've got a new Mac and Acrobat takes a long time to start up compared to other apps. It often has me using Apple Preview. Any way to make the whole thing lighter?
3 votesHi,
Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We are actively working on improving the performance and launch time for Adobe Acrobat and Adobe Acrobat Reader and we take your feedback. I would also like to know from you whether you see the longer launch times when you open application first time after system reboot (called cold launch) , or when you subsequently quit and open application (warm launch). You should see warm launches should not take a whole lot of time.
Thanks,
Karan -
error using acrobat during free trial
I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.
4 votesHi,
Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.
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Ctrl-F feature broken in new update
When perusing a PDF file, using the Ctrl-F feature to search the file for a word or phrase causes the entire program to shut down completely. Started on new update yesterday for the PRO DC Version 17.012.20098 update.
1 vote -
Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having no
Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having nothing to do with my situation. I actually had to trick your system about my situation to get to support chat. My company pays handsomely for this software, which includes chat support, and should not have to waste time as such. We have over 150 licenses with ya'll and you left us hung out to dry. This is not acceptable customer service. Correct immediately.
7 votes -
Anand Rao Anand
This person needs some rest he is travelling and worked out poor guy promised to send a free trial but has no time to rest his rear .. Added to that he is so pre occupied that he forgot to tell me that the option of purchase for one month is not his beer ...
1 voteCan you elaborate on the issues you are facing with Acrobat DC?
- Don't see your idea?