590 results found
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Must make it available to see who has activated their license and who hasn't
I am an admin who manages the Adobe Portal for hundreds of licenses at my company. With the new portal, it doesn't allow me as the admin of our portal to see who has activated their license. This is a HUGE issue for us. We used to be able to see who had activated it and who hadn't and if they hadn't, we would remove their license and give it to another user. This is no longer available. Making improvements shouldn't remove options, but add some. This new bug is HUGE for my company. This new portal is going back…
4 votesHi,
I have shared your concerns with the relevant team working on admin console. Once we have further information from the concerned team on this, we will be able to update you.
Thanks,
Karan -
Please give me the option to remove the splash screen as before!
Please give me the option to remove the splash screen as before.
3 votesMarking this issue as resolved as there is no response from the user.
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"Automatically install update" preference not working
Trying to set the "updater" preference in Adobe Acrobat on Mac behaves as follows:
- it seems to be on by default
- one can try to turn it off. This step calls for an admin password.
- assuming one gives a correct admin password, the pop-up window closes and it appears that the preference has been changed
- opening the preference panel again shows that the preference has not been changed; "automatically install updates" is still onThis error is occurring with both Acrobat Pro DC 2018 and Acrobat Pro 2017. Base O/S is MacOSX 10.12. O/S and Acrobat…
2 votes -
I PAY $190.68 YEARLY AND CANNOT OPEN MORE THAN DOCUMENT WITHOUT ADOBE CRASHING! This sucks.
Seriously, Adobe, why don't you work on your product stability? I bought my Acrobat DC subscription a few years ago and never questioned it until this point. Now, since Windows Creators Update, I've been toying with using Edge for my PDF purposes. So far, it's been better than my Adobe experience. In Acrobat Pro DC, when I need to EDIT/compare a document, I cannot open more than one PDF file at a time without the software crashing. Furthermore, it won't even provide the name of the document I'm working on in my TAB. See attached screenshot as evidence.
Our company's…
1 vote -
Acrobat taskbar icon uses Photoshop icon
In Windows 10, Acrobat DC's taskbar and start menu shortcut icons randomly switch to using the Photoshop icon. Acrobat DC is the only program that exhibits this problem. The only cure is to follow one of the methods shown in this 2013 forum post: https://forums.adobe.com/thread/1113673. Please fix this bug, which still exists in 2017!
4 votes -
Acrobat keeps closing for no reason and it is NOT autosaving my files
Acrobat keeps closing for no reason and it is NOT autosaving my files.I already pay a subscription fee every month and you want ANOTHER $80 to help me. I didn't choose to close the program I didn't have a choice and charging $80 for something that is YOUR fault is daylight robbery
3 votesApologies for the trouble, can you provide the Acrobat version you are using. Also does Acrobat quits with a crash? if yes kindly provide the crash logs.
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My Acrobate Pro DC keeps crashing within 20 seconds of opening the program
I cannot get the program to stay open - I have installed / uninstalled and reinstalled the program.
4 votesMarking this issue as resolved as there is no response from the user.
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Subscription & activation system is very very poor - wasted most of today with it
I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary
12 votesMarking this issue as resolved as there is no response from the user.
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Acrobat is invasive, like spyware now. Why does it install a "helper" in my startup items?
It would be nice if Acrobat was not so cloud dependent, not always needing updating, not always trying to install "helpers" on my computer, etc. Given Adobe's track record with security, I don't want my computer constantly tethered to your mediocre service.
2 votes -
I
I PURCHASED ACROBAT PRO DC AND I STILL CANNOT ACTIVATE ANY TOOLS OTHER THAN SHARING. I CANNOT EDIT OR DO ANYTHING ELSE!
2 votes -
Add STATUS column back to the dashboard
Please add the STATUS column back to the Admin Dashboard. When invitations to user are pending, Admins need to see that. If the user does not accept the invite in a specific amount of time, we re-assign the license to someone who will use the software.
3 votes -
Bug Report License expired when it is not - UMass-Amherst Faculty/Staff
Bug Report License expired when it is not - UMass-Amherst Faculty/Staff
2 votesMarking this issue as resolved as there is no response from the user.
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renewal
How do I prevent Adoce DC going fro free version to Automatic renewal as I do now wish to purchase it?
2 votesMarking this issue as resolved as there is no response from the user.
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AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on
AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on their machines? We know that a few of the invited users have downloaded & installed Adobe Pro DC. How many of the invited users need to download & install Adobe Pro DC?
5 votesThanks for your feedback. We will forward this concern to admin console team and see if they have any plans to work on this in future.
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subscription
I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.
5 votesMarking this issue as resolved as there is no response from the user.
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MAKE YOUR HELP/SUPPORT NON-INSANE ****!
I've spent over an hour trying to figure out how to activate Acrobat DC Pro with a license number. Help is useless... the instructions only say how to activate using a serial number. I tried doing a chat session to support... somebody answered, then immediately closed the session. And then it too me 15 minutes going in circles to find a phone number to call... put on hold fo 5 minutes, then transferred twice. Just to activiate a license. That's ridiculous.
1 vote -
Adobe XI-Professional-MAC Version 11.0.23 Crash
Adobe XI-Professional-MAC Version 11.0.23 is craching after an update of MAC OS High Sierra Version 10.13.2 (17C88). Some times it fails while saving files other than desktop and most of the time system crahes while signing the document.
2 votesThank for sharing the crash logs, Our team is looking into it.
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Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User
Please make it possible to Roam the User's login from PC to PC in a networked environment. My users sometimes move from desk to desk so it is frustrating to have the users login/logout every time they go to a new PC. We would like them to be able to log in once and then be auto-logged into every other machine they sign on to with their networked login (roaming profile).
9 votesHi Benjamin
Please take a look at the solution provided by Ravi below and let us know if this solves your problem.
Thanks,
-Amboo -
I need to cancel my Acrobat Pro DC Subscription (one year).
My user name is teresitagmez2013@hotmail.com and I need to cancel my Acrobat Pro DC Subscription (one year). I need support to stop this because the Web page is not offering me this option through my account
2 votes -
BUG Your customer survey paralyzed all the pdf documents
Your customer survey opened up with every pfd document but didn't react to any actions and didn't let to move forward with reading/editing the document
1 vote
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