590 results found
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I have Adobe Pro 10 and only just now found out it is no longer supported. Adobe needs to let its subscribers know so they can upgrade.
I just found out that my Adobe Pro 10, purchased in 2011, is no longer supported by Adobe. I was never notified that was the case. If Adobe had notified me I would have bought an upgrade. Wouldn't it be a good idea to send an e-mail to subscribers so they could spend money upgrading?
Melvin Duane Coyle
Wichita, Kansas1 vote -
2 votes
Marking this issue as resolved as there is no response from the user.
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signed in but not active
hello,
I have purchased the adobe dc and signed in but doesn't allow me to function. it doesn't create the pdf files as every time its saying learn more! Is there a way that you can refund my money?
1 vote -
Is there a possibility to load the old menu from Acrobat X?
I would like to load the old menu from Acrobat X, is that a possibility?
Or could we have the choice of installing X instead of DC in the creative cloud subscription.
On a side note: the Moran who changed the menu should be fired...1 vote -
I have a remote-operated home camera, and it requires an update of Acrobat flash, and I can not find the installation ,,, I would be happy t
How do I find the items uploaded to the cloud, for example movies
1 vote -
Bought and installed TC, says trial expired, won't take TC serial number
I bought and installed TC on my old computer. I think I deactivated it on the old computer when I purchased a new one and installed it on my new computer. Every time I open Acrobat, it tells me my trial has expired but it won't accept the TC serial number as valid.
Tried the help desk on a weekend and they were unable to assist.
I thought it had to do with the computer having Acrobat preinstalled, so I deinstalled everything and reinstalled TC. Still having the same issue. VERY ANNOYING.
1 vote -
why is Adobe update downloading other programmes onto my PC?
I downloaded your software update (after your prompt) and now I have a JAPANESE app on my PC (2144GameBox) that I can't get rid of because it's in JAPANESE. What the actual ****?
1 vote -
Assign licences to Computer names not email addresses!!
Allow IT managers to assign to computers not email addresses. You do not install to an email address you install to a computer. multiple people use the same computer. The work around using gmail aliases is stupid...I then have to manage user alias or gmail accounts now too. The administrator should have all the control over all the licences and installations. Users don't care. Users do not understand. They just get fed up and stop using the software while I continue to pay the licence. I should be able to assign 50 computers using my admin email so I can…
2 votes -
3 votes
Marking this issue as resolved as there is no response from the user.
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"This feature is not included in your current Acrobat license" message even though my license is Pro
I just started getting "This feature is not included in your current Acrobat license" message even though my license is Pro. Not letting me combine files, organize pages, create PDFs, etc.
3 votes -
Why do I SIGN IN over and over and over and over again yet it still says to SIGN IN
Why do I SIGN IN over and over and over and over again yet it still says to SIGN IN ????
Seriously, WHY WHY WHY WHY WHY does this keep happening OVER AND OVER AND OVER AND OVER again?!?!?!?!?!?!?!?!??!?!?! TELL ME HOW TO FIX IT!!!!4 votesMarking this issue as resolved as there is no response from the user.
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Release the full version of Acrobat DC 18.011.20040 to Creative Cloud Packager
Why hasn't the full version of Acrobat DC 18.011.20040 been released to Creative Cloud Packager yet? The update package was released on May 14th (over two weeks ago as of writing this) and it contains security updates but we're still waiting on the full version.
1 vote -
Problem activating.
I never received my lic key after signing up through my creative cloud.
2 votesHi Kevin,
I checked your subscription status and it seems normal at our end. And I see you have two machines activate with this Adobe ID. Would you let us know the current status at your end?
Thanks,
Tariq -
Stop spamming me with stupid ads for upsell. This is the kind of **** that makes people uninstall your service
Stop it. This is bad
2 votesMarking this issue as resolved as there is no response from the user.
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Platform confusion
I recently got a new machine and moved my DC pro account over. Turns out I somehow ended up with the classic version and spent a few hours trying to figure out why I was having a lack of features on this new install. I'm just really annoyed that something so simple as notifying me that I'm not installing the right variant of a purchased product has cost me so much time.
1 vote -
I AM SICK AND TIRED OF ADOBE ACROBAT SIGNING ME OUT. WHEN I BOUGHT THE DISC AT THE STORE IT DIDN'T DO THIS. I JUST NOW TRIED TO SEND A DOC
I USE THIS EVERY DAY. ADOBE ACROBAT. IT KEEPS SIGNING E OUT. TOLD ME TODAY THAT I HAVE ADOBE 11 & I NEED TO UPGRADE & I HAVE A HARD TIME FINDING THE PLACE TO SIGN IN AGAIN. I HAVE BEEN PAYING FOR THIS ONTHLY FOR A LONG TIME. I NEVER GOT SIGNED OUT WHEN MY PURCHASED ADOBE ACROBAT WAS ON MY COMPUTER. TODAY IT TOLD ME I HAD ADOBE 11 & I NEEDED TO UPGRADE. WRONG. I HAVE TO SIGN IN AGAIN TO SEND MY DOCUMENT. RIDICULOUS.
1 vote -
Bug - Acrobat no longer opening files with macOS High Sierra / Security Update
Recently I updated to Security Update 2018-001 on macOS High Sierra 10.13.4 - since then, none of my Acrobat instances (DC Pro, X) works anymore: I can start Acrobat, but as soon a I try to open a file, Acrobat hangs (showing the "rolling ball") and I have to force quit. Deinstallation and re-installation did not solve the problem.
1 vote -
Adobe should credit and keep track of my licenses.
I have purchased two perpetual and one subscription to the latest Adobe Acrobat Pro DC. But Adobe acts as if I only have a single license,
When I go to my next computer, Adobe i forms me that I must unload the software from another computer to use the current one, even though I installed a separately purchased software on both computers.
Please credit me with having purchased what I paid for, instead to treating me as if I only have a single license.
1 vote -
Adobe Acrobat Pro DC subscription expried
My company has a license for Adobe Acrobat for its employee's. My account has a problem where it will tell me the subscription for my Adobe Acrobat service has expired. This does not happen to any of the other accounts on our company's license yet it has happened on my account for the 4th time now. My IT person has contacted Adobe to fix the problem but it has yet to be resolved. Have other people had this problem and is there an easy solution? So far we have checked the company's admin account to ensure my account was still…
1 vote -
Bug Report - Acrobat DC opens, but nothing shows.
When opening Acrobat DC on Mac OS (High Sierra 10.13.3) the icon 'bounces' in the dock, shows that it's open, then is unusable. If I click the icon in the dock, nothing happens. If I control-click, and select 'Show All Windows', a blue halo appears where an application screen should be, but there's nothing there. When selecting a PDF to open, if Acrobat is 'open' nothing happens. If it is not, it goes through the normal startup with the bouncing icon in the dock, then nothing happens. I have uninstalled and reinstalled the app a few different times now, as…
2 votes
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