11929 results found

1. why would you change the name of the tool from Adobe Sign to Request signature?

   My ADobe Sign tool button disappeared - I had to chat online with tech support - she had me sign out and back in - still no Adobe Sign button but I saw a new button Request Signature (which is now Adobe Sign) but now every time I close out of a PDF I can't see either tool anymore - I have to sign out and back in again to see the Request for Signature. what is going on?

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2. Conditional logic.

   Would be fantastic if text or signature fields can only be completed if certain other fields are completed or boxes checked. I know DocuSign offers this functionality in their commercial license, which is very expensive.

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3. Bug: OCR Correct Recognized Text changes "•" to "€" upon save

   There is an issue with the "Review recognized text" feature. It fails to properly update the OCR text when a correction is made. It erroneously replaces the special character "•" with "€" upon clicking Accept. So for example, the slogan "Cleaner Air • Safer Roads" will be saved incorrectly as "Cleaner Air € Safer Roads". I'll happily provide the example document via email if requested.

   I'm running MacOS MacOS Big Sur Version 11.0 Beta (20A5384c) and Acrobat Pro DC Version 2020.012.20048

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4. If I select 'Enable scrolling' in Acrobat, why not remember that between runs?

   It's a bit repetitious to have to re-select View->Page display->Enable scrolling every time I open a file.

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5. Create PDF for Javascript-powered web pages

   I like the ability to capture HTML pages together with images into one PDF document.

   Unfortunately the web has changed and many web pages use Javascript to fill out the DOM tree, as a result content is missing from pages like:

   https://ropercenter.cornell.edu/ipoll/search?q=dreams

   which makes a blank page PDF. There are tools out there that can make a capture of modern web pages using Chromium, PhantomJS, or HTMLUnit to run the Javascript. One can be found here:

   https://conifer.rhizome.org/

   sometimes these work, but the WARC file and the WARC file players are awful. It reminds me of the times that you go to the wayback machine and give up looking for something because the pages take too long to load and are always missing something.

   It's a tricky problem for a few reasons, not least that you're never 100% sure that the important Javascript on a page is done running.

   That's what makes it a problem for Adobe and why it should be supported by the #1 document conversion tool.

   To be specific I'm rejecting the WARC "archive-the-conversation" approach and wanting something that makes an HTML DOM tree and then turns that DOM tree into a good-looking PDF -- I don't want interactive features preserved in the PDF

   I like the ability to capture HTML pages together with images into one PDF document.

   Unfortunately the web has changed and many web pages use Javascript to fill out the DOM tree, as a result content is missing from pages like:

   https://ropercenter.cornell.edu/ipoll/search?q=dreams

   which makes a blank page PDF. There are tools out there that can make a capture of modern web pages using Chromium, PhantomJS, or HTMLUnit to run the Javascript. One can be found here:

   https://conifer.rhizome.org/

   sometimes these work, but the WARC file and the WARC file players are awful. It reminds me of the times that you go… more

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6. "Recent files" bug under macOS Catalina? No files show (yes, in Home view)

   File management issue. Or UI issue.

   No recently opened files appear at all. Not in the Open Recent menu, not after I choose to show all recent files.

   Yes, even in the Home view.

   (And now the UserVoice form is not allowing me to post my report. Perpetual "Server Communications problems! Please try again.") message.)

   Slows me down a bit.

   In MacOS (Catalina 10.15.3).
   Acrobat:
   Architecture: x86_64
   Build: 20.6.20042.371807
   AGM: 4.30.98
   CoolType: 5.14.5
   JP2K: 1.2.2.45402

   •  

   2 votes

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7. Adobe Sign - Change the Wording of 'Tap To Sign' when signing documents

   I work at a financial institution and we use Adobe Sign for remote signatures. Many of our members have issues signing documents because of the way that Adobe Sign works for signing. At the end of the signing process, a 'Tap To Sign' button/link appears after the member has actually already signed their name. Most of them think they are done and have submitted the document, but have not because 1) they miss that 'Tap To Sign' button even pops up after they have clicked a Finish button (that is very confusing to many) 2) and most importantly the phrase 'Tap To Sign' does not make sense to them. At that point, they have already physically signed, so it would make more sense for the button to say 'Click to Submit' or 'Submit', or something similar.

   We have so many members that struggle with this portion of signing. It would be very helpful to update this terminology. Your consideration would be most appreciative! Thanks! Jason

   I work at a financial institution and we use Adobe Sign for remote signatures. Many of our members have issues signing documents because of the way that Adobe Sign works for signing. At the end of the signing process, a 'Tap To Sign' button/link appears after the member has actually already signed their name. Most of them think they are done and have submitted the document, but have not because 1) they miss that 'Tap To Sign' button even pops up after they have clicked a Finish button (that is very confusing to many) 2) and most importantly the phrase… more

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8. I do not have Billing issues. Yet you still have that message every time I use Adobe.
   3 votes

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9. Re-send signable agreement with corrected fill fields

   When an error is made in an Adobe Sign template, but the error is not realized until after the document is sent for signature (or worse yet, already signed), it is nearly impossible to correct the issue and re-send the form. It should be the case that, a document pending signature or already signed, can be re-sent and everything is already filled out except for the field which was modified. For example, I realized that I accidentally assigned one field at the end of a document (among dozens of fillable fields) to the wrong person...the person got all the way to the end of the document and then realize the error. I should be able to adjust the document, and re-send for signature quickly, and all of their form data is preserved so they can just pick up where they left off.

   When an error is made in an Adobe Sign template, but the error is not realized until after the document is sent for signature (or worse yet, already signed), it is nearly impossible to correct the issue and re-send the form. It should be the case that, a document pending signature or already signed, can be re-sent and everything is already filled out except for the field which was modified. For example, I realized that I accidentally assigned one field at the end of a document (among dozens of fillable fields) to the wrong person...the person got all the way… more

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10. [BUG] Filled form-field contents only visible after clicking into the form-field when receiving a filled out form from Mac Users

    When a docx is saved as a PDF (by Microsoft Word 2019 MSO (16.0.12624.20348) 64bit) and form-fields are added in Adobe Acrobat Pro DC 2020.006.20042, and the resulting PDF with formfields is then filled out and saved using Preview.app 2020.006.20042 on a Mac, the resulting PDF hides the filled out content of form-fields. Clicking into the filled form field reveals the contents. The PDF renders fine in other PDF viewer implementations.

    Steps to reproduce:
    1. Create an empty word document and save it as a PDF.
    2. Open the PDF with Adobe Acrobat Pro DC and add a form field
    3. Save the PDF and open it with Preview.app
    4. Fill out the form field and save the changes
    5. Open the saved document with Adobe Acrobat Pro DC

    Result: Formfield contents are hidden behind a blue screen in Adobe Acrobat Pro DC; Other PDF viewers render this correctly, see attached screenshot from Chrome.

    Expected results: Contents of the filled form fields are immidiately readable.

    Attached files:
    - invisible: screenshot of filled out PDF before clicking into the form field
    - visible: screenshot of the filled out PDF after clicking into the form field
    - test-pdf-formfield: Created PDF with formfield
    - test-pdf-formfield-filled: Filled PDF showing display errors in Adobe Acrobat Pro DC
    - Preview.app screenshot of the filled PDF
    - chrome-rendering.jpg: Screenshot of the PDF rendered in chrome

    When a docx is saved as a PDF (by Microsoft Word 2019 MSO (16.0.12624.20348) 64bit) and form-fields are added in Adobe Acrobat Pro DC 2020.006.20042, and the resulting PDF with formfields is then filled out and saved using Preview.app 2020.006.20042 on a Mac, the resulting PDF hides the filled out content of form-fields. Clicking into the filled form field reveals the contents. The PDF renders fine in other PDF viewer implementations.

    Steps to reproduce:
    1. Create an empty word document and save it as a PDF.
    2. Open the PDF with Adobe Acrobat Pro DC and add a form field… more

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    3 votes

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11. Sign in issue.

    I have repeatedly gone through the sign in process and Adobe is failing to sign me in.

    10 votes

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12. playback settings for rich media

    Why did playback settings and controls disappear? Now when i send a video my client can't stop rewind or forwar, they just can open and close... Why that?

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13. Adobe DC crashes when opening second pdf - reason: win 10 cumulative update

    When trying to open a second pdf in an new tab, Acrobat DC crashes after some seconds of freeze.

    I found the reason for this in the latest two Win 10 cumulative updates of 08 and 09/2020. Skipping the update in August and hoping, that the update in September works better didn't help. Deinstalling these updates solves the problem.

    Some other applications are affected as well (like the launcher from EA/Origin or the Samsung Magician).

    This is the message from the windows event viewer:
    Name der fehlerhaften Anwendung: Acrobat.exe, Version: 20.12.20048.6926, Zeitstempel: 0x5f5b9602
    Name des fehlerhaften Moduls: D3D9.DLL, Version: 10.0.19041.488, Zeitstempel: 0xb957591f
    Ausnahmecode: 0xc000041d
    Fehleroffset: 0x0004f5bb
    ID des fehlerhaften Prozesses: 0x3c6c
    Startzeit der fehlerhaften Anwendung: 0x01d69664ebd20c22
    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\system32\D3D9.DLL
    Berichtskennung: b74bd6c2-8a89-4832-a7e5-cccd0f9ab4bc
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    The events of the other affected applications show the same reason (d3d9.dll).

    When trying to open a second pdf in an new tab, Acrobat DC crashes after some seconds of freeze.

    I found the reason for this in the latest two Win 10 cumulative updates of 08 and 09/2020. Skipping the update in August and hoping, that the update in September works better didn't help. Deinstalling these updates solves the problem.

    Some other applications are affected as well (like the launcher from EA/Origin or the Samsung Magician).

    This is the message from the windows event viewer:
    Name der fehlerhaften Anwendung: Acrobat.exe, Version: 20.12.20048.6926, Zeitstempel: 0x5f5b9602
    Name des fehlerhaften Moduls: D3D9.DLL, Version: 10.0.19041.488,… more

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14. turning a non-editable text to editable one does support Arabic language, why?

    turning a non-editable text to editable one does support the Arabic language, why?

    7 votes

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15. Adobe Acrobat for Linux to comply with State for Tax forms and IRS, and realestate, etc.

    Need Adobe Acrobat for Linux. Most fill-ins do not work with the third party software available for Linux systems. So, we have to pay the M/S tax to do tax forms that our state demands.

    4 votes

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16. tabs

    Hi,
    On Windows, suppose if i have 4 tabs open on Acrobat Pro DC, when i navigate my arrow on the Acrobat icon on the task bar, it shows 4 different windows preview of the tabs open. This looks really messy when lots of tabs are open. This also prevents me from doing one click to minimise and one click to maximise window because when i click on the acrobat icon on task bar it shows me preview window of tab and i have to click again.

    On Chrome or firefox, even if i have 50 tabs open, when i navigate the arrow to the chrome icon on the task bar, the preview window only shows One window which is cleaner.

    Hopefully you can provide the open to enable/ disable combined window preview window on task bar.

    Thanks you!

    Hi,
    On Windows, suppose if i have 4 tabs open on Acrobat Pro DC, when i navigate my arrow on the Acrobat icon on the task bar, it shows 4 different windows preview of the tabs open. This looks really messy when lots of tabs are open. This also prevents me from doing one click to minimise and one click to maximise window because when i click on the acrobat icon on task bar it shows me preview window of tab and i have to click again.

    On Chrome or firefox, even if i have 50 tabs open, when i… more

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17. Flatten transparency results into false handling of a smooth shade and damaged result

    When flattening the attached PDF with Acrobat DC, the shade (which is covered by a vector object and therefore only visible as some kind of a frame), becomes visible.
    This is clearly not the expected results and therefore a bug.

    • 

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    1 vote

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18. Adobe Sign view field allocation after sending

    Creator should be able to see the allocation of fields after sending, i.e., make it visible which fields have been assigned to whom.

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19. Text menus- not hieroglyphics please.

    Text menus should be an option in preferences. Your non-standard hieroglyphics just aren't working for me and I've been using this version for about a year- if I could go back to version nine I would in a heartbeat. You still have the File, Edit, View, Window, Help text menus (don't you dare!). Why not have the other important functions in another text row underneath?

    2 votes

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20. Adobe not recognising subscription for education users

    I was advised that there is an existing bug (Cl217) on this but it does not appear to be resolved. Quick read on support community shows this issue has not been resolved since before 2018.

    I am being told I need to upgrade my subscription to create unlimited PDFs. When I click "Subscribe Now" it takes me to the payment page and tells me I already own the product.

    Consultants on the chat cannot help after over 5 hours of contact and 10 different consultants.

    Please resolve.

    1 vote

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