6074 results found
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E-signing Emails Not Received For Over A Week
We have now been told by several of our clients that they aren't receiving their e-signing email from Adobe until over a week later? This obviously disrupts our business significantly.
2 votesHi Carli,
We are sorry you are having trouble with this feature. Could you provide more information about this issue please? For example, if is with just emails outside your organization that are having this issue, also if the agreements are not getting redirected to spam or if they didn't get lost in their inbox, if you are getting the confirmation email that the agreement has been sent and any other information that you might deem important.
We really appreciate you bringing this issues to us.
Thanks,
Sign in Acrobat Web Team
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https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:026d0a71-0c06-3fd5-85aa-a7e772fdace9
very importentb
1 vote -
Read aloud
Allowing the read aloud on iPads. I can access it on my computer using the online site but an unable to on my tablet or when I download the app. It’s inconsistent and makes the program unreliable.
2 votes -
Disappointing - Can't share link not uploading
Sending links to customers has been a very unreliable method on Adobe - I was excited not to use my dropbox as I thought Adobe would be more professional.
Disappointed! It either won't give me the link - or I get the link and then it says unavailable. So it's not uploading them - can't use it when it's unreliable.1 voteDear Evie Seifu,
Thank you for providing your feedback. We sincerely apologize for any inconvenience you may have encountered while using Acrobat Web. Please be assured that our team is actively addressing this issue with the highest priority.
Could you kindly confirm whether you are creating the shared link from the Acrobat Desktop app or from the Acrobat Web? Additionally, we would greatly appreciate it if you could unshare the file and attempt to create the share link again to see if the issue persists. Your input will play a crucial role in expeditiously resolving this matter.
Best Regards,
Amit Gupta
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Adobe Sign 100 Page Limitation
So we moved our organization from DocuSign to Acrobat Sign via Acrobat Pro subscription. Our users start encountering a 100 page limitation. Support says you need an enterprise plan to move up to 500 pages. Looked at the enterprise plan, for some reason it has a 150 transaction limit, but the cheaper option is unlimited? Who is making these decisions? So you have to pay more to get less? This is an incredibly strange decision. Imagine if Microsoft told its customers they could only send 150 emails on 365 unless they move to a cheaper plan.
https://helpx.adobe.com/ca/sign/using/transaction-limits.html
1 vote -
Birdnok6667@gmail.com
ช่วยหน่อยครับ
1 vote -
No space for writing name while sending to bulk users
I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.
1 voteHello Sheridan Price,
We are sorry you are having trouble with this feature. The following steps might help you:
- On Home > E-Sign
- Click E-Sign (on top menu)
- Click on Send in Bulk
- Select or Drag and drop multiple files
- Under "Add Recipients" section
- Type email and click enter
- Repeat step 6 until all recipients are added
- Proceed to prepare document
Please, let us know if this information helps you.
Thanks,
Sign in Acrobat Web Team
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Only works about 25% of the time.
It keeps kicking me out. I am unable to save any of my work. As soon as it saysthat it's unable to save, all of my work disappears. This happens A LOT.
1 vote -
Mejorar la opción de mover
Cuando quiero mover un archivo a una nueva carpeta, no lo puedo hacer. Me tengo que salir de la opción "Mover". Ir a mis archivos, crear una nueva carpeta, volver a la sección donde están todos los documentos y volver a mover el archivo.
1 vote -
garbage cant save or print
garbage. docs don't print lut like they appear. orientation is changed, pages are truncated
1 vote -
Actualización de versión dificulta el envio a firma
La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo…
2 votesHola,
Lamentamos que este teniendo problemas con esta actualización y agradecemos sus comentarios. Los tomaremos en cuenta para futuras actualizaciones.
Puede regresar a la versión anterior si sigue los siguientes pasos:
- De click en la foto de su perfil
- Seleccione configuración
- En la sección "Configuración de firma electrónica" desmarque la palomita de la casilla
- De click en Guardar y espere la confirmación
Ahora todos los nuevos borradores de acuerdo que cree a partir de este cambio se crearan usando la versión anterior. Esperamos seguir recibiendo sus comentarios sobre las futuras actualizaciones!
Gracias,
Sign in Acrobat Web Team
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Impossible to use
PLEASE SIMPLE SIMPLE SIMPLIER
1 vote -
Cannot Add Attachments
The new adobe sign is not good. I can no longer figure out how to add attachments to the signature page.
1 voteHello Danielle,
We are sorry you are having trouble with this feature. To add an attachment to an agreement you need to click the attachment field, then a file explorer should open where you can select the field. Please let us know if this resolves your issue.
Thanks,
Sign in Acrobat Web Team
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Fault within the product
Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.
1 voteHello Ashfaaq,
We are sorry you are having trouble with this experience, we are reviewing your issue.
Thanks,
Sign in Acrobat Web Team
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Highlight
Why won't it let me use the highlight???
1 vote -
spacing and font edit window is gone in acrobat pro!
my window for font choices and spacing has disappeared! how do i edit fonts and spacing now?
1 vote -
Error while editing shared file
There is a problem with the editing of the shared files. When you try to post a comment it doesn't go through.
1 voteHi Elizabet,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the specific issue you are facing when using Acrobat Web? Did the tab remain inactive for an extended period while the document was open? Additionally, when posting the comment, did the UI display any errors on the screen?
Your input will greatly assist us in promptly resolving the issue you are experiencing.
Regards,
Amit.
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Text editing not working well
When I am editing this PDF the sidebar where is shows font format, size, bold, etc does not come up. Could not figure out where to find it.
1 vote -
UPDATE HORRIBLE PLEASE REVERT!!!
How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS…1 voteHello,
We are sorry you are having trouble with this experiences. Could you provide more information about it? For example, the features that are missing and you frequently use or what about the new version is causing you trouble.
Thanks,
Sign in Acrobat Web
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font sizes don't fit in box
The size of font cuts off no matter how small or big I make the box. PLEASE FIX
1 voteHello Lori,
We are sorry you are having trouble with this feature. Could you provide more information? For example:
- The type of box/field you are trying to add
- The steps you do
And any other information that you deem important will be helpful to us.
Thanks,
Sign in Acrobat Web Team
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