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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5448 results found

  1. I CAN'T USE THE SERVICES I'VE PAID FOR!!!

    I am having an INCREDIBLY DIFFICULT time using the services I've paid for...PDF conversion April 2024...and just YESTERDAY, I changed to Acrobat PRO.. Why can't I just tap convert file and expect Adobe to do it??? It used to, now I have to go through a bunch of hoops and I can't get the task done!

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  2. With the new Adobe program I cannot figure out how to save a pdf to my computer, as I did for 25 years.

    With the new Adobe program do I need to have a paid subscription in order to save a pdf that I download from another party?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. terraibel help

    I'm currently being billed for a product but every time I log in you continue to terll me I need to update my card.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  4. Impressive

    Phenomenal.

    1 vote
    0 comments  ·  Home  ·  Admin →
    How important is this to you?

  5. Download link keeps crashing

    I'm trying to download Acrobat and this message keeps appearing

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Deleting Wrong E-Signatures

    We have typed a number of incorrect email addresses when doing request for e-signatures.
    How do we delete the wrong address permanently
    It always shows up when typing name

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Cementation,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks!

    Sign in Acrobat Web Team

  7. Need customer support

    I cannot find out how to contact support to ask questions on who our account executive is for enterprise solution upgrades. This is not good, might choice to go to another company. Please contact me asap at jjohnson1@trustmarkbenefits.com. Thank you, Jeff Johnson

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Search bar in Agreements

    Hi,
    Are you able to please create a search bar for Agreements whereby you can search for a specific client's email address? At the moment it takes a lot of time and to scroll through each folder looking for a specific client. Many thanks.

    1 vote
    0 comments  ·  Search  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello James,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks!

    Sign in Acrobat Web Team

  9. Xd

    besos en el yoyopo

    1 vote
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. auth.services.adobe.com refused to connect. This always occurs when trying to send a document for signature.

    Please fix this error.
    auth.services.adobe.com refused to connect.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kimberly,

    We are truly sorry you keep on facing this issue, as we are still working on figure it out, can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Sign in Acrobat Web Team


  11. I cannot zoom in and zoom out every pictures

    I cannot zoom out and zoom in in every your website pictures

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  12. NEED TELEPHONE SUPPORTLOCALLY IN SYDNEY

    ineed tohave phone support with access to my lap top for thehelp i need
    in the past that has been easy
    but the sydney number doesnt ANSWER

    I HAVE AMONTHLY PAYMENT AND HAVE FOR SEVERAL YEARS
    PLEASE HAVE SOMEONE RING ME ON 61 (AUSYRALIA) 412038164

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  13. Can not convert PDF to WORD

    My plan shows online PDF to Word convert service, but the system does not allow to use it!

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  14. App Functionality

    I am SO disgusted by the number of times your product either glitches or requires a RELOAD and loses all of my work. It's beyond ridiculous!!!!!!!!!!!!!!!

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminRavi Kumar (Admin, Adobe) responded

    Hi LPR,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Acrobat Web Edit Team

  15. Lying Advertising

    Why the merge PDF files advertised as free is forcing me to buy a paid Adobe service?????????

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  16. Lost file

    I lost my powerpoint that i spent like an hour and a half annotatating this is no infuriating.

    1 vote
    0 comments  ·  View/Edit MS Office files  ·  Admin →
    How important is this to you?

  17. worst tool ever, dont use it.

    This is the worst tool I have ever used.

    1 vote
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminRavi Kumar (Admin, Adobe) responded

    Hi Stijn Kemperman,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Acrobat Web Edit Team

  18. where and who received my feeedback

    Right but who is the receptor who received my feedback. I can know?

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  19. How stop sending email to customer who's alrady signed

    Adobe eSignature continues to send emails with document to be signed AFTER we have received the signed document. This is happening days and weeks after we no longer need the signature. How do I stop this from happening. It is annoying enough that I'm prepared to go to a different auto signature application.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Bryan,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Sign in Acrobat Web Team

  20. Unfair

    Why is site now asking for payment even though I have free account. This is not good business integrity.
    You have slowed down my ability to get students work signed off in a timely fashion.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Patricia,

    We are sorry you feel this way, but free accounts have some limitations compared to pro accounts. That's why we encourage users to improve their Acrobat experience after some time using a free account.

    For free accounts, there are several limitations you should be aware of:

    1. File Size and Page Limits: The upload file size limit is 10 MB, and the total page count per transaction is capped at 100 pages [1].

    2. Number of Transactions: Free accounts have a limited number of transactions they can perform. For example, the Acrobat Sign for Business (VIP) plan allows 150 transactions per user per year [2].

    3. Limited Features: Some advanced features like Limited Document Visibility (LDV) are only available for enterprise license plans [3].

    4. Account Sharing: Free accounts do not support advanced sharing features, which are available only to enterprise customers [4].

    Sources:

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