586 results found
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Unable to Roll Back Installation
I had a perfectly functional version of Acrobat. The Acrobat DC trial was suggested, so I tried it. But it deleted my old version and I am unable to roll back, and the disks are in storage on the other side of the world, so I now have no versions of Acrobat. This is a poor way to encourage users to purchase new product, which in my case did not work.
1 vote -
I purchased Adobe Acrobat DC on 12/19/19. Now you want me to buy it again on 3/2/20?
I purchased a subscription to Acrobat DC on 12/16/2019. I now have to use a trial version of Acrobat DC because whenever I open Acrobat it says I have to use a 7 day trail version or buy it again. What do I have to do to fix this?
1 vote -
Achat forcé Acrobat pro DC
Comment supprimer la version test d'Acrobat pro DC ? je ne veux pas l'acheter, je souhaite continuer à utiliser Acrobat pro. Il plante sans arrêt et pro DC exige un achat. Cet achat forcé est insupportable.
1 vote -
I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor
I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor as it takes a few goes before the product is finally registered
4 votes -
Your product suite is the most disorganized and fragment ever. What century do you guys live in? and this feedback collection is terrible.
Make it work. Can you please hire some real product people who can spend some time rationalizing your horrible experience?
2 votes -
captcha failure
I am unable to sign into Adobe Acrobat DC. I receive a Captcha authentication failed, even though no captcha appeared before logging in.
1 vote -
Windows shutdown permission error
After latest update to Acrobat DC, dated 2/4/2020, users get the following error when shutting down or restarting their computer: "You don't have permission to shut down and restart this computer."
The problem seems to be isolated to shutting down/restarting via the start button. The computer can be shut down via command prompt, or red button on login screen.
If I disable the 3 Adobe services relating to license check and updates, then restart, the problem goes away.
1 vote -
Adobe Acrobat Reader DC installed displaying another app's icon
I installed Adobe Acrobat Reader DC on my new Windows 10 laptop. After installation I was looking for the familiar Adobe icon, and it was nowhere to be seen. The only icon that said "new" was the icon for One Photo Viewer. I hovered the pointer over it, and it identified the app as Adobe Reader! I clicked on it, sure enough it opened Adobe! What gives??? I restarted the computer, no change. How did Adobe install with another app's icon????
3 votes -
Named User Licensing - Actual Usage
As Adobe System Admin for my large enterprise, I very much need the ability to run a report on demand from the Admin Console that'll identify which users are utilizing which Adobe licenses to include their last usage date. This should be quite possible given Named User licenses (Federated ID) must check in to Adobe constantly and so Adobe already tracks user interaction with licensed apps. This would very much benefit my enterprise as I will remove users who are not utilizing the products after a period of time. Reference Case ID E-000007273.
51 votes -
Suppress Acrobat installation from CCDA
Hi Team,
This is to check with you on how to suppress the acrobat pro installation from Adobe CCDA version 5.1.0.407 (windows 10) environment. Acrobat pro should not be installed from CCDA.
As we are seperately deploying the Acrobat pro applications in our organisation. we don't our user's to install the same from Adobe CCDA application.
1 vote -
Customer service
I am editing a 323 page book. Page numbers are a nightmare. Roman numerals are not available for the Preface. I cannot get Customer Service on the phone. I was on hold 28 minutes, then had to call Sale (which answered the phone) to route me to Customer Service. I have now been in hold for 23 minutes. Terrible customer service. I am paying for nothing .
1 vote -
Outlook conversion errors
Microsoft Outlook errors "your adobe acrobat trial has expired" and won't convert to pdf despite my account being current. I've logged it etc. with no change in status. How do I configure Outlook.
1 vote -
Accessibility in Non-Paid Acrobat
Make accessibility capabilities part of the non-paid Acrobat
I am exceptionally disappointed and frustrated the accessibility features are not part of the free version of Acrobat. It completely goes against the diversity & inclusion statements Adobe makes https://www.adobe.com/diversity.html?promoid=T32PLY3F&mv=other. How can you say you're trying to be inclusive if there is a financial barrier to creating PDFs.
3 votes -
Stop making your stuff annoying
Adobe Pro Individual (1 app 1 installation use 1-2 times a week) is 2 times as expensive as microsoft office business suite (7 apps 5 installations use most days) and Adobe causes double the problems.
I understand your money hungry, but if you cannot provide the extremely expensive subscription service I will cancel and move to an alternative.
Some of which for a lifetime license are less than half the price for a one year subscription from you1 vote -
Remove the 5 license limit for purhasing
There should be no limit for purchasing licenses each month. As a system admin, it takes time and effort to go through chat support to have additional licenses purchased instead of being able to do it yourself. This is definitely a must for every system administrator. Plus, I'm not comfortable with the idea of the support team of being able to purchase on behalf of the company.
1 vote -
1 vote
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Acrobat Standard für Mac Rechner
Acrobat Standard kann für die Paketierung/ Installation auf einem Mac-OS ausgewählt werden, obwohl es lt. Ihrem support für Mac keine Acrobat Standard Version existiert. Das ist ein Fehler
1 vote -
Auto Sign-Out/Time-out for Acrobat/Adobe products
This covers security also..
I had a very helpful call with support this morning who advised they would pass this idea onto your devs, and I would post it here also.
We use Windows Virtual Desktop, fairly new virtualization service by Microsoft and it would make sense for Adobe to implement the ability to automate a signout from Adobe/Acrobat or a timeout at least for the following reasons.
Our WVD solution contains hostpools(pools of machines), when a user logs in, a random machine will be allocated to the user. For convenience purposes an autosign out would be great.
Security issue;…
1 vote -
Disable the information when a user has always two active logons
Hi,
we use free seating and we have a Cirix environment. Our users complains about the information, that they have to log out from a session when they want open the next open. Why is it the job f the user to do this, Adobe has the information and can disconnect every connection automatically. THIS IS WHAT WE NEED:
1 vote -
Create separate designation for VIP Teams license and VIP-E(Enterprise) license in Admin Portal
When migrating users from a VIP Teams license to a VIP-E license, users will still show they own a Teams license after migration and this is confusing.
1 vote
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