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Acrobat for Windows and Mac

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292 results found

  1. We have a problem displaying the attached pdf file.

    When opeing the file, the error message shows up and it's unreadable.

    "cannot find or create the font 'MS Mincho'.
    Some characters may not display or print correctly"

    Our setting:

    *Protected pdf using owner password
    *Fonts are not embedded
    *When we opened encrypted binary registry(CIDSystemInfo Dictionaries),
    the registry shown starts with 'FEFF' in Hex, otherwise registry
    is decryped correctly.

    *NG Versions

    1. Windows 7 Pro (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    2. Windows10 Pro ver. 1703 (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    3. Windows 10 Pro ver. 1703 (64bit)
      Adobe Acrobat DC
      2018.011.20036

    *OK…

    1 vote

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  2. Need a area after signature to add in electronic signatures.

    1 vote

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    Hi,

    Could you please explain your issue in a bit more detail and how it affects the Fill and sign application?

    Regards,
    Sandeep

  3. Downloaded ADE 4.5.7 got this error when trying to open the how-to book
    :
    RETRECORDCOREINVALIDCLIENT_CERT

    Client certificate used with Digital Editions is invalid. You will not be able to use all the features available in this application!

    No clue why. Please fix.

    1 vote

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    Resolved  ·  amukherj responded

    I am assuming your concerns have been resolved. Let us know otherwise.

  4. In Switzerland, as in the EU and many other countries, appropriately digitally signed documents in PDF format are legally fully equivalent to paper-based original documents, signed in handwriting by (one or more) signatories in the presence of witnesses.

    STATUS QUO

    Country specific differences in national law applicable to establishing the legal adequacy of digitally signed documents with their paper-based equivalents require country specific validation of digitally signed documents against applicable sets of criteria.

    The following criteria need to be fulfilled, in order for a digitally signed PDF file to be considered VALID in the sense of LEGALLY COMPLIANT with the…

    3 votes

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  5. We have a problem displaying the attached pdf file.

    When opeing the file, the error message shows up and it's unreadable.

    "cannot find or create the font 'MS Mincho'.
    Some characters may not display or print correctly"

    Our setting:

    *Protected pdf using owner password
    *Fonts are not embedded
    *When we opened encrypted binary registry(CIDSystemInfo Dictionaries),
    the registry shown starts with 'FEFF' in Hex, otherwise registry
    is decryped correctly.

    *NG Versions

    1. Windows 7 Pro (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    2. Windows10 Pro ver. 1703 (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    3. Windows 10 Pro ver. 1703 (64bit)
      Adobe Acrobat DC
      2018.011.20036

    *OK…

    1 vote

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    Hi Takuya,

    I can’t find any attachments, can you please re-attach the PDF with which you are facing this issue.

    Thanks
    -Pratyush

  6. Why do i have to keep signing in to use it. Why does it continually crash? Why has it stuffed my computer so that it runs at a snail pace?. You really have over engineered, over done the security, and over complicated this product. I will never use Adobe products again!!!!!

    3 votes

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  7. You need to make this easier and less quirky. I'm using a mac and have downloaded acrobat pro for windows and mac. It's taken me ages and youtube videos to create a digital signature and on a blank pdf I can add it. But when sent a pdf that already contains digital signatures it won't let me sign. In the end I used Mac Preview. This obliterated the original signatures but at least I could sign and send it back for resignature by others. The whole exercise is very unpleasant and very very annoying.

    1 vote

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  8. I don't know how I have protected the file, was not intentionally. How could I reverse it if I don't know the password? I think cause I fill the form in my computer I should be able to reverse do I? Please I need a help with it. tjhanks

    1 vote

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  9. I somehow have put a password on acrobat where it automatically puts paswords on all of my documents and i cant remeber what the password is.... this means i and others can open documents but we cant edit them????

    2 votes

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  10. There should simply be an option when you click to sign form to add a digital signature. That was a feature that existed before, but now it's much more difficult to create digital signature boxes.

    3 votes

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  11. My account is NOT EXPIRED. WHY DOES IT ALWAYS TELL ME EXPIRED?!

    2 votes

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  12. sorry if this already here. i want to search a file secured with permissions password. and add highlights too...

    3 votes

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    Need Info  ·  cdas responded

    Dear user,

    Please launch the file in Acrobat /Reader. Press CTRL+D and check Security tab in Document properties.
    Please check the Document Restrictions Summary to see the list of actions permitted.
    Please could you share a screenshot of the same.

  13. Hi, Once a receiver has opened a password protected file, it should be possible to remove the password if one wants. I am too sick of this.
    As an example, I get monthly bill from the Mobile operators for just few dollars. The bill needs to be uploaded for claim. Currently I have to take the print the PW protected file first, then scan the printed copy and save it and then again upload it

    1 vote

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    Resolved  ·  cdas responded

    Document Open Password cannot be removed unless document editing permissions are given to the password. So ,considering the issue resolved.

  14. When I make a change to a file with Adobe Pro DC and try to save the file, Windows Defender is blocking access to the "Control Folder Access". It says to add the Adobe Pro DC exe file as a safe app. I can not locate the path. I have Windows 10 Creators Update OS.

    Please Advise

    1 vote

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  15. In Acrobat IX I could create a digital signature field where the user, when getting the form and entering their pertinent information, could simply click on the field to digitally sign the form using their certificates from the employee badge. Did this option disappear entirely now? I don't want customers to have to select window, preferences, signatures and draw a rectangle to sign the form. Allow users to set up a block so the customer just needs to click the field and select their stored credential to sign the form. This is a MUST have option.

    5 votes

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    Resolved  ·  cdas responded

    User has been guided to add certificate based digital signatures

  16. a adobe rep said in this forum the following:"Since the secured PDFs cannot be combined as single PDF and are only available as PDF portfolio. Those can only be viewed in Acrobat or Reader."

    Is there a way to convert multiple pdfs put into a single file/folder with a single password that would protect the large singlefile/folder without password pasword protecting each individual file? or work around?

    1 vote

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  17. Our agency has several custom presets when saving pdfs from Illustrator. We would like to limit one client from altering our pdfs. We can apply the security setting, however they do not save in the preset.
    Please fix.

    1 vote

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    Resolved  ·  cdas responded

    Dear User,

    Please open the file in Acrobat.Go to Protect Tool from Tools Page.
    Go to Encrypt— Manage Security Policies—New - Using passwords,public key certificates —Save as a Policy-and then choose the settings that you want to apply .
    As the policy is saved,you can apply the policy next time on-wards
    which appears as a template from Security Options(Control+D) on the file.

  18. Several of our clients who use Adobe Acrobat Pro DC have complained of issues printing PDF's. After troubleshooting the issue we found the cause to be the Enhanced Security option located in Security (Enhanced) in the Preferences. If this option is enabled, disabling it allows our staff to print. We even came to a point where we had to enable it and then disable it to fix printing. This issue seems to have started several weeks ago.

    OS affected:
    Windows 10 Pro
    Windows 7 Pro

    7 votes

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  19. It would be good to have some sort of solution/ patch/ workaround/ update to prevent Google DocHub from being able to edit locked forms. I've noticed that by dropping an adobe pdf into DocHub does a few things:
    1. Even if document password protected to prevent editing it is easily editable and doesnt seem to honor those security settings
    2. When document is locked after signing DocHub allows all the previously fillable fields to be edited while still retaining the original signature
    3. even if a fillable form is converted to flattened copy, once dropped into DocHub all the fillable…

    3 votes

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  20. Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.

    This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.

    I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing…

    2 votes

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    Need Info  ·  Amboo Srivastava responded

    Hi Molly, Kevin,

    Thanks for writing to us.

    From what I understand, you require your PDF to be digitally signed again, after you have shared it after certifying and digitally signing by your signature? Can you please try these steps and see if this is what you require:

    1. Open PDF in Acrobat DC. From Tools→ select ‘Prepare form’ app and click Start. Add (at least) 2 signature fields from top toolbar and save the document
    2. Right click on the first signature field and select ‘Certify with visible signature’. In the Certify Document dialog that comes up, under ‘Permitted Actions After Certifying’, select ‘Form fill-in and digital signatures’
    3. Now sign the document by adding your signature
    4. Send the document to LINX now

    Does this solve your problem? Please let us know.

    Thanks,
    -amboo

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