13515 results found

1. Assign shortcut keys to all menus and options

   Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the software to click on a particular location. In the older version of Adobe Acrobat, most of what I did could be accomplished by dictating shortcut keys. In the new version, very few commands can be accomplished with keyboard shortcuts (or even with a series of them, as in Microsoft applications). As a result, I do almost nothing in Acrobat with my voice recognition software. Using the current version exacerbates the repetitive stress injury that I rely on voice recognition software to minimize. For one of many resources explaining that the availability of shortcut keys is an element of Section 508 compliance, see: https://www.justice.gov/crt/software-accessibility-checklist.

   Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the… more

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   0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I understand the issue faced by you. I would like to tell you that we provide the shortcut keys to as many possible features as possible. You can check it our at : https://helpx.adobe.com/in/acrobat/using/keyboard-shortcuts.html

   Incase, there are some necessary features where you need the shortcut controls. please provide the details for those areas and we’ll try to resolve it in the future.

   Thanks
   Rachit

2. When reducing large PDF files that contain Links, Graphics and Type remove white lines from pixel misalignment

   I am on an iMac running Mojave. Since I am a graphic artist, I create large Illustrator files that need to be converted to PDFs and emailed for proofing. However, when the files are optimized through Adobe Acrobat Pro DC, the resulting PDF has numerous white lines running through it. I would like to see a quick, efficient way to reduce files that are around 100mgs and still be sharp, clean files with no lines. I understand that they don't print, but my clients always question them and are skeptical when I try to explain that the lines won't print. Please help! I have tried EVERYTHING and the minute I get the file small enough to email (10 - 13mgs) the lines come back.

   I am on an iMac running Mojave. Since I am a graphic artist, I create large Illustrator files that need to be converted to PDFs and emailed for proofing. However, when the files are optimized through Adobe Acrobat Pro DC, the resulting PDF has numerous white lines running through it. I would like to see a quick, efficient way to reduce files that are around 100mgs and still be sharp, clean files with no lines. I understand that they don't print, but my clients always question them and are skeptical when I try to explain that the lines won't print.… more

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3. When requesting a signature have the requested signature be in blue instead of black.
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   0 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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4. Adobe Acrobat Pro 2020 Crashing Windows 10 By Exhausting Virtual Memory

   My Windows 10 Pro installation started crashing regularly by exhausting virtual memory, i.e. commit charge. After eliminating applications one-by-one, I determined that Adobe Acrobat Pro 2020 was the culprit. If I boot the machine and launch open Resource Monitor and watch the Commit Charge meter, all is fine with Commit Charge at or below 10%. The moment I start Adobe Acrobat Pro 2020, the Commit Charge will start to slowly ramp up. After an hour or two, it will run up to 100% and start causing Resource-Exhaustion-Detector errors, and eventually, the machine will hang. If I do these same steps, but instead of letting Commit Charge get fully exhausted, quit Acrobat before it hits 100%, Commit Charge will instantly drop back to the 10-15% level it was before launching Acrobat. I think this pretty conclusively proves Acrobat is the cause of the problem.

   This machine has 32 GB of physical RAM. Running Windows 10 Pro version 2004, fully patched to OS Build 19041.867. Acrobat is version 2020.001.30020.

   My Windows 10 Pro installation started crashing regularly by exhausting virtual memory, i.e. commit charge. After eliminating applications one-by-one, I determined that Adobe Acrobat Pro 2020 was the culprit. If I boot the machine and launch open Resource Monitor and watch the Commit Charge meter, all is fine with Commit Charge at or below 10%. The moment I start Adobe Acrobat Pro 2020, the Commit Charge will start to slowly ramp up. After an hour or two, it will run up to 100% and start causing Resource-Exhaustion-Detector errors, and eventually, the machine will hang. If I do these same steps,… more

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5. Shortcut for Next Comment or Previous Comment not working

   When I'm in the Comments pane, I want to use shortcut to navigate between the comments (with the comments shown in the context). However, the documented shortcut (Tab/Shift-Tab) is not working. The arrow key (up/down) is working for some parts, but in some cases, pressing Down arrow key goes back to the first comment on the page (or in some case goes to the previous page's comment) instead of moving to the next comment.

   Please help.

   3 votes

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6. Bring back the dashboard "sizer."

   PDF docs usually open so large on my monitor that I cannot see the whole page at one time. Why did you get rid of the handy dashboard tool that let me reduce or enlarge the size? Please bring it back!

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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7. Adobe Acrobat DC ignores "always close all tabs"

   Make it work. I have checked this box twenty times and I am still asked every single time if I want to close all tabs

   2 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Allow grouping/ungrouping of drawing tool markups (pencil marks)

   Acrobat automatically groups drawing tool (pencil) marks together, which is sometimes desirable and sometimes not. Why is there no option to right-click and group/ungroup pencil marks like there is for arrows, lines, and shapes? If I want to add a separate comment for each pencil mark, I undo the latest mark(s) and try to "trick" Acrobat by highlighting something or adding a shape, comment, etc. and then adding the second pencil mark. Sometimes this works and sometimes I have to do this multiple times. Then I go back and delete the unwanted highlight/shape/comment. If I create another pencil mark later, after making other comments, Acrobat sometimes groups the new markup with the prior pencil marks and sometimes not. There does not seem to be a predictable pattern. Thank you for any advice.

   Acrobat automatically groups drawing tool (pencil) marks together, which is sometimes desirable and sometimes not. Why is there no option to right-click and group/ungroup pencil marks like there is for arrows, lines, and shapes? If I want to add a separate comment for each pencil mark, I undo the latest mark(s) and try to "trick" Acrobat by highlighting something or adding a shape, comment, etc. and then adding the second pencil mark. Sometimes this works and sometimes I have to do this multiple times. Then I go back and delete the unwanted highlight/shape/comment. If I create another pencil mark later,… more

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9. Audio file pause and play option

   Hello

   You sould add a Audio file pause and play option.
   very anoying to operate the audio files without pause and play option.

   pause and play option is good, no pause and play option is bad. (:

   Thanks

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10. PDFMaker causes Character Encoding failure

    Steps to reproduce the issue:
    1. Type text in any of the below affected scripts in Word:
    - Devanagari
    - Bengali
    - Telugu
    - Tamil
    - Arabic
    - Gujarati
    - Kannada
    - Malayalam
    - Myanmar
    - Sinhala
    2. Export the document to PDF with Acrobat > Create PDF.
    3. Run the Accessibility Check.

    Environment (OS, other related application versions, etc.):
    OS: Windows 10
    Word: 2102 (Build 13801.20360)
    Acrobat Pro DC: 21.001.20145

    Expected result:
    Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

    Observed results:
    Some Unicode characters in Word do not seem to be converted to the right codepoint in PDF, particularly combining characters. This causes Character Encoding failures in Accessibility Check.

    Steps to reproduce the issue:
    1. Type text in any of the below affected scripts in Word:
    - Devanagari
    - Bengali
    - Telugu
    - Tamil
    - Arabic
    - Gujarati
    - Kannada
    - Malayalam
    - Myanmar
    - Sinhala
    2. Export the document to PDF with Acrobat > Create PDF.
    3. Run the Accessibility Check.

    Environment (OS, other related application versions, etc.):
    OS: Windows 10
    Word: 2102 (Build 13801.20360)
    Acrobat Pro DC: 21.001.20145

    Expected result:
    Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.

    Observed results:
    Some Unicode characters in… more

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    4 votes

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you please share a sample Word document exhibiting this issue?

    Thanks
    Tanvi

11. Bug: "No error" message when viewing XFA forms

    In version 2021.001.20138 it's impossible to open XFA-based forms (sample attached).

    1. Open any XFA form.
    2. All you get is an modal message "No error". When you click [OK] then you'll see the "Please wait …" shell PDF of the XFA form, which is generally only shown by PDF viewer that don't support XFA.
    3. Tested on Windows 10
    4. Display contens of dynamic XFA form
    5. Nonsense error message "No error." and display of shell PDF.

    The problem is the same in Acrobat Reader DC.

    1 vote

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    4 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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12. fill and sign - bug with polish letters

    When I use some polish letters font is changing.

    •  

    1 vote

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    14 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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13. Your product is killing my battery

    How do I kill all these programs running in the background and killing my battery even when not using your software. I hate to get rid of your program entirely but you are making my computer unusable.
    I have to go through and force quit all of these every time I turn on the computer, and some of them will refuse to stay quit, they come back on like some kind of malware

    •  

    2 votes

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14. Documents automatically open in browser instead of desktop app

    This did not happen before and I do not like it. I am trying to find "settings" or "options" to change it back but no luck so far...

    2 votes

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    0 comments  ·  Browser  ·  Delete…  ·  Admin →
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15. Remove the "Billing Issue" warning from the Ribbon. I have paid, I just don't want my credit card on file for autorenewal.

    It is very unprofessional and annoying for you to plant a bright red warning message prominently on my ribbon in the upper right corner WHEN I HAVE ALREADY PAID you. When i click on it, it says the warning is because I have not given you my credit card to auto-renew so I will lose access in the future. I will decide based on my user experience if I want to renew. This is harassment and a distraction to me when using the Acrobat Pro DC software.

    I just tried for 20 min to find a way on your site to contact a rep. Just a maze, a circular loop with no way to get to a live person. This is not the kind of issue that can be resolved by reading about functionality tips in your "self-service" files. Finding and clicking on 'contact you' just sends you back to the self-service maze.

    This is a bad idea that more discourages than encourages retention.

    It is very unprofessional and annoying for you to plant a bright red warning message prominently on my ribbon in the upper right corner WHEN I HAVE ALREADY PAID you. When i click on it, it says the warning is because I have not given you my credit card to auto-renew so I will lose access in the future. I will decide based on my user experience if I want to renew. This is harassment and a distraction to me when using the Acrobat Pro DC software.

    I just tried for 20 min to find a way on your site… more

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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16. Show date & signer name below uploaded image signature

    I am using Adobe Sign to sign numerous documents. I need the signature field to show the date of signature as well. If the signers chooses to sign by typing or drwaing, I get the date below the blue line, but I dont get this if the signer uploads the singature as an Image.

    I basically need the opposite of what is described here:
    https://helpx.adobe.com/sign/kb/why-date-and-signer-name-disappear-below-the-signature-line-on-a-signed-document-adobe-sign.html

    3 votes

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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17. Retain Custom Print Settings

    When deploying auto-updates for Acrobat Pro via the Creative Cloud App, please consider writing the deployment in such a way that any custom user print settings - that are not relevant to the update, are retained, and NOT reset to their default settings.

    2 votes

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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18. Save all tabs at once

    Wish there was a feature to save all tabs at once. Currently you have to save each tab separately by being on that tab. It would be more efficient if this feature were to be implemented. Thank you.

    2 votes

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19. Comment Bar Close or Open by Default

    Would like an option to keep the comment bar either closed or opened by default when you open any Adobe document.
    Thank you!

    2 votes

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20. adobe keeps crashing a few seconds after I open it

    Every time I open up adobe it instantly crashes. It will freeze for a couple seconds then close completely. I've checked for updates, used the 'repair installation' option and even checked if the issue would be resolved by checking the adobe distiller dc (like the trouble shooting page said to). I included the version I have on my work computer. This needs to be corrected quickly, I use Adobe every day to help our patients out.

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    3 votes

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