13789 results found

1. Access to Acrobat DC

   I purchased Adobe DC and was using on Windows machine. Later I switched to MAC. I had trouble getting it to work and from time to time. I went though debugging with you support and for whatever reason it started to work. Now it is not working again, (Requires me to activate or buy). Now I'm being told that Adobe DC is not available for MAC. I really feel ripped off and frustrated. I have to purchase PRO now? Is this really correct. Whey was I not told that earlier. So much wasted time for me. Sorry to vent but you understand that basic software issues is not productive at all. Is there anything I can do to get this to work?

   I purchased Adobe DC and was using on Windows machine. Later I switched to MAC. I had trouble getting it to work and from time to time. I went though debugging with you support and for whatever reason it started to work. Now it is not working again, (Requires me to activate or buy). Now I'm being told that Adobe DC is not available for MAC. I really feel ripped off and frustrated. I have to purchase PRO now? Is this really correct. Whey was I not told that earlier. So much wasted time for me. Sorry to vent but… more

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2. trapping engine

   I can use indesign to trap files automatically, it would be nice to have this feature in acrobat
   asign overprint settings (this is possible)
   save a .ps file
   distille it and get a trapped file

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3. Fix document splitting with bookmark's names

   When you try to split a document using the bookmarks names as the names of the new pdfs being created, if now there is this character '/' in a bookmark name it will throw a "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder" kind of error.

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4. hhhmmm, not a fan already

   well, installed it, should never have bought it, ever since install nothing recognizes my printer, so I can't print, scan, nor fax, thanks so much adobe, NOT!, your adobe dc sucks

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5. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

   It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

   What should one do in this situation?
   * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
   * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

   Please help fast because reclamation time is going away.
   Thanks a lot!

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   Resolved  ·  0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. cleanng it up

   on the right hand side where it says copy link, share link, report abuse etc. Well if I am sending shared link to clients, I don't them to see that

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7. Acrobat Pro DC crashes daily and require repair installation

   Version 2020.006.20042
   I have to run "Repair Installation" every day in order to use the software. It starts off clean and fast, opening files, displaying, editing, etc. Then, when I try to close even a 1-pg document, it may take a minute to close the doc. About 25% of the time, attempting to close a document greys out the entire window (title bar indicates "Not Responding"), and eventually a window pops up giving me the choice to a) Close the program; b) Wait for the program to respond (see attached).

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8. document cloud enabled without permission

   You scumbags enabled a document cloud link in my installation of Acrobat. STOP FORCING YOUR ****** "FEATURES" ON USERS!!!

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9. Show Key Usage on "Sign with a Digital ID" prompt

   Requesting that the Certificate Key Usage be presented on the "Sign with a Digital ID" prompt. Being able to see the key usage would ensure users are picking the certificate with Non-Repudiation in environments where users have two certificates with Digital Signatures.

   Attached is an example of the current prompt and an example of the desired prompt.

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10. Show Key Usage on "Sign with a Digital ID" prompt

    Requesting that the Certificate Key Usage be presented on the "Sign with a Digital ID" prompt. Being able to see the key usage would ensure users are picking the certificate with Non-Repudiation in environments where users have two certificates with Digital Signatures.

    Attached is an example of the current prompt and an example of the desired prompt.

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11. The Password enable feature does not function on Adobe Acrobat Pro DC

    The Password enable feature does not function on Adobe Acrobat Pro DC

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12. acrobat DC pro doews not seem to understand that computer x and a connection to computer x via remote desktop is the same physical device

    super annoying sign-in bug by adobe I have acrobat DC pro installed on my office PC and my remote PC, 2 sign-ins and activation per license, when I use my remote PC to create a remote desktop link to my office PC acrobat pro DC pops up the stupid-*** activation window asking me to sign out of the PC i need to activate it on... are the Dev programmers really that ******* dense that they can't understand how PC's work? so used to using their millennial phones and **** that they can;t get their heads out of their collective ***** long enough to figure out this is a problem?

    super annoying sign-in bug by adobe I have acrobat DC pro installed on my office PC and my remote PC, 2 sign-ins and activation per license, when I use my remote PC to create a remote desktop link to my office PC acrobat pro DC pops up the stupid-*** activation window asking me to sign out of the PC i need to activate it on... are the Dev programmers really that ******* dense that they can't understand how PC's work? so used to using their millennial phones and **** that they can;t get their heads out of their collective *****… more

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13. Acrobat does not remember the correct last-viewed pages for PDFs at startup

    Windows 10 64-bit, Adobe Acrobat Pro DC 2020.013.20064 (and Acrobat Pro DC 2019; same bug)

    With multiple documents open in tabs, and the settings to ‘Restore last view’ and ‘Open PDFs from last session’, Acrobat is supposed to open the session exactly as it was closed, with the right last page for every document. Instead, on launch the pages for most documents are incorrect and only one document displays the correct page.

    It saves this setting in HKCU\Software\Adobe\Adobe Acrobat\DC\RememberedViews\cNoCategoryFiles which has subkeys for every document, ranging from c1 to cN and their subkey cViewDef\ includes the important value ipageViewPageNum, also values such as ipageViewMaxVisPageNum and ipageViewMinVisPageNum.

    Expected result:

    The values should be set correctly and independently of other documents present in HKCU\Software\Adobe\Adobe Acrobat\DC\RememberedViews\cNoCategoryFiles

    Observed result:

    When closing Acrobat, the values ipageViewMaxVisPageNum and ipageViewMinVisPageNum are set to the correct page, but the value ipageViewPageNum is set wrong, which makes the wrong page display at startup. In fact, that value in question is set arbitrarily to the last actual document you chose to work with. Meaning, if you have 4 documents open, and read the first document only, all 4 will open up to the page of the first document, and each ipageViewPageNum will be identical copies of the value corresponding to that first document.

    Windows 10 64-bit, Adobe Acrobat Pro DC 2020.013.20064 (and Acrobat Pro DC 2019; same bug)

    With multiple documents open in tabs, and the settings to ‘Restore last view’ and ‘Open PDFs from last session’, Acrobat is supposed to open the session exactly as it was closed, with the right last page for every document. Instead, on launch the pages for most documents are incorrect and only one document displays the correct page.

    It saves this setting in HKCU\Software\Adobe\Adobe Acrobat\DC\RememberedViews\cNoCategoryFiles which has subkeys for every document, ranging from c1 to cN and their subkey cViewDef\ includes the important value ipageViewPageNum, also… more

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14. Case # ADB-17311074-R0M2

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded if you prefer."

    Going back to the customer service representative, I told him again that I did not want my screen recorded, and copied the user agreement which stated that it was my option not to have my screen recorded while he accessed my computer.

    He then proceeded to tell me just to minimize all my files, to which I again stated I didn't want my screen recorded. To this, he stated he would not be able to help me without me agreeing to it.

    Transcripts of this chat are attached. Would like a response as to why user options laid out in the user agreement are not able to be met by Adobe customer service representatives.

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded… more

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15. Allow the option which to update email database

    I currently have an Adobe Acrobat DC Pro account and regularly use the e-signature option. I love that the emails usually populate when I begin typing the name/email address. We recently changed email domains within our organization and I have several old or incorrect email addresses in my "contact list". This has led to the selection of incorrect emails and I have to cancel the signature requests and start the process over again.

    After an extensive chat with one of your techs, it was explained the option which to remove or delete obsolete or incorrect emails is only available on the web version of Adobe Acrobat Pro DC but NOT on the desktop version.

    Please allow the option to clear or update the auto-database and/or remove the obsolete/invalid email addresses.

    I will note that during my research on-line which to resolve this issue I have found that others have submitted a "Wish" to fix this bug - some as old as 2016.

    I currently have an Adobe Acrobat DC Pro account and regularly use the e-signature option. I love that the emails usually populate when I begin typing the name/email address. We recently changed email domains within our organization and I have several old or incorrect email addresses in my "contact list". This has led to the selection of incorrect emails and I have to cancel the signature requests and start the process over again.

    After an extensive chat with one of your techs, it was explained the option which to remove or delete obsolete or incorrect emails is only available on… more

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    Under review  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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16. save multiple open files at once or open multiple recent items

    Acrobat DC std/pro do not have an option to save multiple open files at once. If i have 10 pdfs open in 10 different tabs there is no way to save all of those files at once to a single location. You have to save one by one.

    Similarly you cannot open multiple recent items. Yes you can select multiple recent items using the checkbox but the only available option thereafter is to combine or remove from list. No option to OPEN.

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    1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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17. Acrobat DC crash — Output Preview

    I have been dealing with this on a daily basis... several times a day. When viewing/editing PDFs from within Acrobat, with the Output Preview window open (either on the same screen or split) — Acrobat will crash every time that I forget to close the Preview window before viewing a different PDF (although I am doing the same task in both PDFs). I think it's slightly ridiculous to have to close the window every time.

    Currently I have more than 200 single PDFs to edit (converting one spot color to another) and it is taking forever because Acrobat decides to quit about every 3rd or 4th document.

    Why has this glitch not been fixed?

    Mojave 10.14.6
    Acrobat DC 2019.021.20048
    27" iMac | 32GB 1600 MHz DDR3 | 385GB available of 1TB

    I have been dealing with this on a daily basis... several times a day. When viewing/editing PDFs from within Acrobat, with the Output Preview window open (either on the same screen or split) — Acrobat will crash every time that I forget to close the Preview window before viewing a different PDF (although I am doing the same task in both PDFs). I think it's slightly ridiculous to have to close the window every time.

    Currently I have more than 200 single PDFs to edit (converting one spot color to another) and it is taking forever because Acrobat decides to… more

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    0 comments  ·  Editing PDFs  ·  Edit…  ·  Delete…  ·  Admin →
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18. The sign-in process is broken

    Trying to sign into Adobe fails ALL THE TIME. I've had to uninstall and reinstall the application multiple times, which doesn't resolve the issue. I've had Adobe Tech Support do the same thing, without resolving the issue. The sign in is broken beyond all acceptable levels of frustration.

    Click the sign-in text on far right, nothing happens. Click it from the Help menu and get "Initializing registration... Please retry after a minute." Close that popup and Adobe crashes. EVERY TIME.

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19. how do i cancel this mess

    this application has messed up my facebook account and many other items I therefore want to cancel this application

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20. Please remove the prechecked box on installing other software.

    During download: The pre-checked boxes prompting installing McAfee or other software is a very shady process. Most people aren't paying attention to that and accidentally install it on top of any other anti virus that they have and that can cause so many issues. Please consider removing the pre-check and allow those that pay attention to decide for themselves.

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