651 results found
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Prevent Adobe Acrobat Reader DC Downloads in Updates
I have purchased the full license for Adobe Acrobat Pro DC, I am requesting Adobe to create a way to always block Reader DC from ever downloading during scheduled updates. Reader DC always commandeers/overrides the default settings by file types and since I PAID for the full software product, I shouldn't have to reset my default program by file type literally every other day. Please change this. Please.
2 votesTo disable updater you can set the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown
“bUpdater”=dword:00000000You can refer to the following document:
https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24776Thanks
Atir -
signing in everytime I open program
WE paid for a subscription to Adobe Acrobat DC why do we have to sign in each time. Adobe needs to fix this. Oh the days we had a CD to install and never had these problems. Also my boss has that same problem with our Photoshop and Indesign.
1 vote -
Acrobat CC excessive Ram usage
Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
The RAM usage seems to increase much more quickly if it is an image heavy…33 votesThanks for the update Jan. Glad to know that your problem is resolved.
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Can not disable auto updates
Auto update feature cannot be turned off. This is a fundamental flaw in your software. No software should ever update without permission of ownder.
2 votesPlease let us know the OS on which you are using Acrobat (Windows or Mac).
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"View All Recent Files" crashes Acrobat Pro for Mac under OSX Mojave
- "View All Recent Files" crashes Acrobat Pro for Mac under OSX Mojave
- Open Acrobat Pro. Go to file > Open Recent File > View All Recent Files
- OS X Mojave 10.14.1 - this issue appeared after I upgraded to Mojave
- Should open a list of files previously accessed
- Actually gives the SBOD and causes Acrobat Pro to become unresponsive
.txt file attached with the system report
1 vote -
Change the "update" button to "upgrade"
While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…
4 votes -
Stop prompting me to sign in I don't want to
Stop asking me to sign in!
I Should just be able to use the product i paid for without the annoying sign in prompt every time I open a document3 votes -
acrobat DC not running with Mojave
Now look, Acrobat DC is not running with Mojave. I WANT A REFUND NOW SO I CAN BUY ANOTHER APP, IE NITRO PDF.
I NEED A REFUND OF 15GBP BACKDATED TO LAST MONTH. NOW...SO MANY POSTS AND YOU ARE NOT RESPONDING AT ALL. I SPEND OVER 600 GBP WITH YOU PER YEAR TO GET THIS RUBBISH. I DEAL WITH HOLLYWOOD ON A DAILY BASIS AND AM FORCED TO USE PREVIEW TO LOOK AT PDFS...RUBBISH, RUBBISH, RUBBISH..
1 vote -
Bring Back Clear all Recently Viewed Files and clear error
Recently updated DC to version 19.8.20071.303822. Previous version had a button at the bottom of the page that said clear recently viewed files. Now I have to check block each individual PDF and clear them. The last PDF it does not give the option to clear instead it asks about delete. I don't want to delete the file, I just want to clear the screen of recently viewed PDFs of files. Also if I try to select it with the others I want to clear, the clear option disappears, what is up?
3 votes -
adobe has been very laggy
ever since the update, my adobe has been very laggy
2 votesMarking this issue as resolved as there is no response from the user.
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More useful Admin Console
Will Adobe be giving more access to this type of information from the Console. The new console is useless - it does not have any value. The main things people need to do is reassign license, resend invitation, and check usage.
16 votes -
6800.317.14.2.10092
dobe has detected a corrupt file
1 vote -
SHOCKING CUSTOMER SERVICE
I have just wasted AT LEAST two hours of my time that will never come back trying to find a way to use the CD i bought some time ago and was told that i could download another version of it with a new attached serial number that would allow it to work although it is old.
Long story short ......hours of time waiting, inefficient language skills from customer service reps and in the final analysis a piece of software that definitely no longer works and that is known by you but not mentioned to customers. It is not the…1 voteNo response from user.
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I have to sign in every time I use Acrobat DC. What is the problem??
I would like a solution.
1 vote -
I was having problems getting Abode to work so cancelled my subscrition. Now all the invoices using abode have been deleted
I was having problems using abode so cancelled my subscription from frustration. All my invoices were done on this system and now I have no record. Why were the invoices removed from my system when I cancelled my subscription, they were done while I was paying to use it and I want them back
1 vote -
signing in
How do I fix the signing in issue. I've signed in about 5 times now, and it's still not signing me in. This is so frustrating and a complete waste of 10 min waiting to be able to sign a form.
14 votes -
Team and personal id linkage - to stop repeated account swapping
I have a Team Account (work email address) for Acrobat Pro
I have a personal account (personal email) for Creative Cloud Photography Plan.
I use both work laptop and personal desktop for work application.
I wish to remain logged into CC for LR access, but when I want to use Acrobat Pro, I am forced to swap ID. As Acrobat Pro is my default PDF viewer, this happens a lot.
The answer given was to ask my corporate Adobe Acount Admin to use my personal email address not my work email.
This is mad.
Corporates don't make this easy. I…1 vote -
Licence Activation is standalone and not connected to Creative Cloud
BUG - Licence Activation is standalone and not connected to Creative Cloud
We have Creative Cloud collection subscription and the licence activation to acrobat is not connected to being signed into Creative Cloud.
so you have to sign in twice.
Please fix this so it is part of the whole family. We should only have to sign in once to activate all the software in creative cloud suite.thanks
1 vote -
No se encuentra IMSLib.
Problema de instalación no se encuentra IMSLib. Los servicios de Acrobat no funcionan.
Ricardo Rojas 21/12/20181 voteNo response from customer for 3 months.
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Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message
I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.
27 votes
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