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14168 results found
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Here's a report you can paste into both channels. I've written it to be clear, specific, and to frame the issue as both a UX problem and a m
Product: Adobe Acrobat Pro Vers 2026.001.21691
OS: macOS 26.5 (Tahoe)
Severity: High — blocks users from sending email in Apple Mail with no clear indication of the cause.Summary
When a user creates a new digital ID through Acrobat's digital signature workflow, Acrobat installs the resulting self-signed certificate and its private key into the macOS login Keychain without adequately disclosing that (a) the key will be visible to other applications on the system, and (b) Apple Mail will subsequently attempt to use it to sign every outgoing message. This produces a confusing, seemingly unrelated failure in a different application (Mail) that most users cannot diagnose on their own.
Steps to reproduce
- In Adobe Acrobat on macOS, initiate a workflow that requires a digital signature (e.g., signing a PDF form).
- When prompted, choose to create a new digital ID and enter a name for the certificate.
- Complete the signing workflow in Acrobat.
- Open Apple Mail and attempt to send any outgoing email.
Observed behavior
- A new private key labeled "Imported Private Key" appears in the macOS login Keychain, associated with a certificate bearing the exact name (including capitalization) that the user typed into Acrobat.
- Apple Mail begins displaying the prompt "Mail wants to sign using key 'Imported Private Key' in your keychain" on every outgoing message.
- Outgoing mail is blocked until the user dismisses the prompt (and the prompt often reappears repeatedly).
- The user has no way to connect this Mail prompt back to their earlier action in Acrobat, because Acrobat never disclosed that the key would be installed system-wide or accessible to other apps.
Further most Mac users will not understand what the “Imported private key” is or how to correct it. Therefore most users’ mail will be irretrievably broken. This is serious.
Expected behavior
Acrobat should, at minimum:
- Clearly disclose, before creating the digital ID, that the certificate and private key will be installed into the macOS system Keychain and will therefore be visible and usable by other applications (including Mail, Safari, and any app that queries the keychain for signing certificates).
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Offer a default option to store the digital ID in an Acrobat-scoped file (e.g., a
.pfx/ PKCS#12 file used only by Acrobat), rather than defaulting to the system Keychain. - Restrict access control on the private key so that only Acrobat is permitted to use it by default, rather than allowing any application (notably Apple Mail) to pick it up automatically for S/MIME signing.
- Provide clear cleanup instructions in Acrobat's Digital ID settings for users who want to remove an ID they no longer use — including the system-level implications of doing so.
Why this matters
- User impact: Users experience an unexplained Mail failure hours or days after using Acrobat and cannot diagnose it. Support forums (Apple Discussions, Reddit r/MacOS, Adobe Community) contain many threads from confused users going back several years describing this exact scenario. This is not a rare edge case.
- Security/consent concern: Writing a private signing key into the shared login Keychain with broad application access, without explicit disclosure, is inconsistent with modern least-privilege expectations. Users cannot give informed consent to a system-wide change they were never told was happening.
- Trust: Users who eventually figure this out (usually by deleting the certificate) lose confidence in Acrobat's handling of their credentials.
Requested action
Please review the Digital ID creation flow on macOS and add (1) explicit disclosure of Keychain installation, (2) a non-Keychain storage option as the default, and (3) tighter access control on the private key so it is not exposed to unrelated applications without the user's consent.
Product: Adobe Acrobat Pro Vers 2026.001.21691
OS: macOS 26.5 (Tahoe)
Severity: High — blocks users from sending email in Apple Mail with no clear indication of the cause.Summary
When a user creates a new digital ID through Acrobat's digital signature workflow, Acrobat installs the resulting self-signed certificate and its private key into the macOS login Keychain without adequately disclosing that (a) the key will be visible to other applications on the system, and (b) Apple Mail will subsequently attempt to use it to sign every outgoing message. This produces a confusing, seemingly unrelated failure in a different application (Mail)…
1 vote -
AI tools are distracting, useless and harmful
Please allow us to completely disable new AI features. Every time I go to combine files into a PDF I now have to click off of the 'PDF space option'. None of the tools are relevant to the work I do, and it is a waste of time to have to close out of pop ups like 'AI assistant' and 'Summarize my document' etc. No one asked for these tools and they're just a reminder that you are pandering to an infrastructure that is further desecrating the earth. I plan to move off of Adobe if this continues and push my team to use other platforms too.
Please allow us to completely disable new AI features. Every time I go to combine files into a PDF I now have to click off of the 'PDF space option'. None of the tools are relevant to the work I do, and it is a waste of time to have to close out of pop ups like 'AI assistant' and 'Summarize my document' etc. No one asked for these tools and they're just a reminder that you are pandering to an infrastructure that is further desecrating the earth. I plan to move off of Adobe if this continues and push…
1 vote -
Certificate errors
When using a certificate through either the Digitally Sign or Certify (Visible Signature) options, multiple errors occur that prevent the signature from being successfully applied, even after completing the signing process. In some instances, the signature appears to process and load but then disappears as if it was never applied. Other times, error messages are displayed saying that the document is open by another user (when it is not), the byte range is invalid, or there is an error displaying the signature. In some cases where an error says the signature cannot be displayed, closing and reopening the PDF may show the signature (sometimes). The issue is intermittent but frequent. It is often necessary to repeat the signing process multiple times before the signature is successfully applied. In some cases, it would take at least five attempts before it would complete successfully.
When using a certificate through either the Digitally Sign or Certify (Visible Signature) options, multiple errors occur that prevent the signature from being successfully applied, even after completing the signing process. In some instances, the signature appears to process and load but then disappears as if it was never applied. Other times, error messages are displayed saying that the document is open by another user (when it is not), the byte range is invalid, or there is an error displaying the signature. In some cases where an error says the signature cannot be displayed, closing and reopening the PDF may…
1 vote -
Export au format Factur-X
Subject: Feature Request – Native Factur-X / ZUGFeRD Export in Adobe Acrobat Pro
Dear Adobe Acrobat Product Team,
I am a professional graphic designer and Acrobat Pro user based in France.
With the upcoming mandatory electronic invoicing regulations in France, and the widespread adoption of ZUGFeRD in Germany, I believe Acrobat Pro is missing a very important feature.
Acrobat already creates PDF/A-3 files, but it cannot generate and embed the Factur-X (or ZUGFeRD) XML invoice into the PDF.
Adding a native “Export as Factur-X / ZUGFeRD Invoice” feature would make Acrobat the ideal solution for millions of freelancers, small businesses and accountants across Europe.
Many professionals already design and generate their invoices as PDFs in Adobe applications. Allowing Acrobat to automatically create the embedded XML would eliminate the need for additional software and greatly increase the value of Acrobat Pro.
I hope your product team will consider adding this feature in a future release.
Thank you for your time and for continuing to improve Acrobat.
Kind regards,
Subject: Feature Request – Native Factur-X / ZUGFeRD Export in Adobe Acrobat Pro
Dear Adobe Acrobat Product Team,
I am a professional graphic designer and Acrobat Pro user based in France.
With the upcoming mandatory electronic invoicing regulations in France, and the widespread adoption of ZUGFeRD in Germany, I believe Acrobat Pro is missing a very important feature.
Acrobat already creates PDF/A-3 files, but it cannot generate and embed the Factur-X (or ZUGFeRD) XML invoice into the PDF.
Adding a native “Export as Factur-X / ZUGFeRD Invoice” feature would make Acrobat the ideal solution for millions of freelancers, small businesses…
1 vote -
resolución de pantalla
Dar opciones sobre el ajuste de resolución de pantalla. Tengo una pantalla 2k y al poner en "sin ajuste a escala" sale ridículamente pequeño y poniendo en "detección automática" sale más grande de lo debido, no hay un regulador o una tercera opción intermedia o libre, resulta incomodo ver elementos tan grandes en la pantalla
1 vote -
AI Assistant disable for form creation
Please give me the ability to disable someone else's AI Assistant popup from one of my forms they are using. They have no reason to need the assistant and the popup is just an annoyance.
1 vote -
Esign
When I click requestion E-Signatures, I type in the person I'm sending it to and click more option to extend the date out further. When I click more options it takes me right back to the document, and I learned that I have to wait about 10 seconds before doing it again for it to work. Once I learned this, I just started waiting 15 seconds after typing the signer in before clicking more options. I send hundreds of these a week and it's a big-time suck to wait on every single one of them. It used to work normal, it no longer does.
When I click requestion E-Signatures, I type in the person I'm sending it to and click more option to extend the date out further. When I click more options it takes me right back to the document, and I learned that I have to wait about 10 seconds before doing it again for it to work. Once I learned this, I just started waiting 15 seconds after typing the signer in before clicking more options. I send hundreds of these a week and it's a big-time suck to wait on every single one of them. It used to work normal,…
1 vote -
Clear Form Option is missing
I am using Acrobat Distiller 26.0, Version 1.6 (Acrobat 7.x) on a Windows 11 machine.
I added a radio button to a form, and wanted to check how the button would appear to the end user once it was selected. I clicked the button, and then went into the "Prepare a Form" tool, clicked on the ellipse that provides more options, but the Clear Form option is no longer there.
How can I get this option back again?
I create many forms with radio buttons, and often test fields to see how they will look. I definitely need to have this option available!
I am using Acrobat Distiller 26.0, Version 1.6 (Acrobat 7.x) on a Windows 11 machine.
I added a radio button to a form, and wanted to check how the button would appear to the end user once it was selected. I clicked the button, and then went into the "Prepare a Form" tool, clicked on the ellipse that provides more options, but the Clear Form option is no longer there.
How can I get this option back again?
I create many forms with radio buttons, and often test fields to see how they will look. I definitely need to have…
1 vote -
AI Assistant is vapor-ware
screenshot says it all. this is an ai instantiation that doesn't know where it is and can't help with the aspects that it should be able to based on where it exists.
2 votes -
Enterprise User Activity and Product Usage Reporting for All Adobe Products
As an Adobe Enterprise customer, we require the ability to identify inactive Adobe Acrobat users to effectively manage and optimise license allocation.
Currently, the Adobe Admin Console and Global Admin Console provide license assignment and administrative reporting, however they do not provide visibility into actual Adobe Acrobat usage by assigned users.
We would like Adobe to provide reporting capabilities that include:
• Last Acrobat application usage date per user
• Last Acrobat sign-in date per user
• Product activity history by user
• User activity reports filtered by product (for example, Acrobat Pro)
• Ability to identify users with no activity for a configurable period (30, 60, 90 days)
• Exportable reports in CSV formatExample use case:
An organisation with hundreds or thousands of Acrobat licenses needs to identify users who have not used Acrobat in the last 30, 60, or 90 days so licenses can be reassigned to other users who require them.
Without this information, organisations must rely on third-party asset management tools, endpoint management platforms, or manual user surveys to determine license utilisation.
Benefits:
• Improved license optimisation
• Reduced software costs
• Better visibility of product adoption
• More efficient license reclamation processes
• Reduced administrative overhead
• Improved ROI for Adobe Enterprise customersThis capability is commonly available in other enterprise SaaS platforms and would significantly improve Adobe license management for Enterprise and ETLA customers.
As an Adobe Enterprise customer, we require the ability to identify inactive Adobe Acrobat users to effectively manage and optimise license allocation.
Currently, the Adobe Admin Console and Global Admin Console provide license assignment and administrative reporting, however they do not provide visibility into actual Adobe Acrobat usage by assigned users.
We would like Adobe to provide reporting capabilities that include:
• Last Acrobat application usage date per user
• Last Acrobat sign-in date per user
• Product activity history by user
• User activity reports filtered by product (for example, Acrobat Pro)
• Ability to identify users with no…1 vote -
past updates don't get written over
Adobe Acrobat Pro: everytime it downloaded an update, which are 1 gigabyte at a time, it doesn't over write the previous update and the updates pile up, hidden. I ended up with 25 gigabytes of unnecessary files. Because it is incremental, I couldn't figure out if the computer was failing or if something was eating up the memory for over a year. Our IT person had to use a special program to figure it out.
1 vote -
+ Create menu
Acrobat Reader has about 1/2" between the "+ Create" button and the "..." button - that's the most readily available place to grab the window to move it around on the desktop. The current implementation has a couple of problems: 1) the "+ Create" menu is CONSTANTLY posting a menu that obscures the 1/2" of window banner where you can grab and move the window, almost always NOT being what I wanted. Can we get rid of that button altogether, perhaps moving that functionality into the 'hamburger' main menu button? It's SUPER irritating to be forced into making two or three attempts to grab the banner w/o getting the pop-up menu instead of the banner, EVERY time I just want to move the window. 2) Also, ... if you have the window at or extending beyond the right side the screen with multiple files open (thereby shrinking the banner grab area to its minimum size) and you open another file... the sliver of banner grab area frequently gets pushed off screen to the right where there's no banner to grab at all. When that happens you must stretch the right side of the window until the banner grab area becomes visible again, but sometimes, there's no room left on the desktop to stretch the left edge of the window further left. I'd like you to anticipate those situations before they become inconvenient and ensure that there's always someplace to grab the banner. Perhaps you could make it possible to grab the window from a left located section of the banner too?
Acrobat Reader has about 1/2" between the "+ Create" button and the "..." button - that's the most readily available place to grab the window to move it around on the desktop. The current implementation has a couple of problems: 1) the "+ Create" menu is CONSTANTLY posting a menu that obscures the 1/2" of window banner where you can grab and move the window, almost always NOT being what I wanted. Can we get rid of that button altogether, perhaps moving that functionality into the 'hamburger' main menu button? It's SUPER irritating to be forced into making two or…
1 vote -
enable all features
Acrobat Reader frequently asks if I'd like to enable all features despite the security risk of doing so. How about being specific about which features I'd be enabling and what security risk they impose? Why would I want to enable features that the application itself warns poses a potential security risk. That seems foolhardy. How about offering a Chinese menu of user selectable features that could potentially be enabled with check boxes, thereby enabling the user to opt in/out, preferably with a sensible set of defaults...
1 vote -
enable all features
Acrobat Reader frequently asks if I'd like to enable all features despite the security risk of doing so. How about being specific about which features I'd be enabling and what security risk they impose? Why would I want to enable features that the application itself warns poses a potential security risk. That seems foolhardy. How about offering a Chinese menu of user selectable features that could potentially be enabled with check boxes, thereby enabling the user to opt in/out, preferably with a sensible set of defaults...
1 vote -
Gen AI not working... telling me to update and "Go to <strong>Help > Check for Updates </strong>." And there is no Check for Updates in menu
Gen AI not working... telling me to update and "Go to <strong>Help > Check for Updates </strong>." And there is no Check for Updates in menu
FIX IT!
1 vote -
Improve accessibility checks/fixes
Acrobat Pro should be able to find all accessibility errors and suggest a fix for each one, with a button to fix it, similar to find/replace in a document. When I use Acrobat Pro, it finds some of the accessibility errors, but no option to fix them. When I put it into PAC for the final check, it finds more errors so I am spending hours on each document that our agency posts online.
3 votes -
Can we STOP with the toxic popups???
so i don't know why, but recently, a new popup appears when i open Adobe because apparently i'm not paying enough per month to have a truly professional experience. according to this popup, i can't allow anyone else to use my account but i am allowed to use it on two devices. i have it signed in on two devices: my computer and my cell phone. but no - i could not for the life of me (and I took 3yrs computer information systems in college) figure out how to kill the popup. so fine: i followed the prompts to change my password and sign out of all accounts. still no! i can't kill the box in order to actually USE the program for which i'm paying an exorbitant fee! i had to give it the three-finger salute, just like every other time i'm trying to set up a document for e-signing!
WHY do i have to keep killing Adobe through the Task Manager??? i shouldn't have to! and yes - STAHP with the g-d blue "hi! here is an incredibly basic concept we guess you didn't know about" popup and also with the "did you want to combine these documents into a pdf or whatever the alternative is that i can't be bothered to remember because I NEVER USE IT"? when i click the combine button, JUST COMBINE IT, FFS!
and why do i keep getting the "you're out of free requests" for AI popup when i log in, considering I HAVE NEVER ONCE USED IT? is Adobe using AI on my behalf and not telling me?
so i don't know why, but recently, a new popup appears when i open Adobe because apparently i'm not paying enough per month to have a truly professional experience. according to this popup, i can't allow anyone else to use my account but i am allowed to use it on two devices. i have it signed in on two devices: my computer and my cell phone. but no - i could not for the life of me (and I took 3yrs computer information systems in college) figure out how to kill the popup. so fine: i followed the prompts to…
1 vote -
Czech diacritics render as boxes in highlighted multiline DoNotScroll AcroForm text field
Adobe Acrobat incorrectly renders newly typed Czech diacritics as square boxes in a multiline AcroForm text field when field highlighting / border hover color for fields is enabled and the field has scrolling disabled via the DoNotScroll flag.
Steps to reproduce:
1. Open the attached "DiacriticsnoScroll.pdf" in Adobe Acrobat / Acrobat Reader.
2. Enable the Forms preference:
"Show border hover color for fields"
/ field highlighting for form fields.
3. Click into the multiline text field.
4. Place the cursor at the end of the existing text:
"Vážený pane Lorem Ipsum,"
5. Type Czech characters, for example:
č ř ě
6. Observe that the newly typed characters are rendered as square boxes.
7. Disable the field highlighting / border hover color option and repeat the same steps.
8. Observe that the same characters render correctly.
9. Do it the same steps with the attached "Diacriticsscroll.pdf" and observe that the characters render correctly.Expected result:
Newly typed Czech characters should render correctly in the text field regardless of whether field highlighting is enabled and regardless of the DoNotScroll flag.Actual result:
When the field is multiline and has DoNotScroll set, Acrobat renders newly typed Czech diacritics as square boxes, but only when field highlighting / border hover color for fields is enabled.Adobe Acrobat incorrectly renders newly typed Czech diacritics as square boxes in a multiline AcroForm text field when field highlighting / border hover color for fields is enabled and the field has scrolling disabled via the DoNotScroll flag.
Steps to reproduce:
1. Open the attached "DiacriticsnoScroll.pdf" in Adobe Acrobat / Acrobat Reader.
2. Enable the Forms preference:
"Show border hover color for fields"
/ field highlighting for form fields.
3. Click into the multiline text field.
4. Place the cursor at the end of the existing text:
"Vážený pane Lorem Ipsum,"
5. Type Czech characters, for example:
č ř…1 vote -
fix edit menu
Editing text: pasting text onto pdf ends up with letters very widely spaced and unreadable. Prior version did not have this undesirable feature. Through trial/error, I found this could be avoided by extra step of selecting "0" on the "VA" menu button, even though it says "0" to start with. Ironically it says "0" as default, but if I do not set it to "0" again (even though the default shows "0"), "VA" now will read "14" for my copy-pasted text edit, and individual letters are so far apart as to be unreadable. It would be nice to revert to a prior version where this extra step was never needed. (ie, I don't want to go through that extra step of selecting "0" for "VA" option, even though it looks like the default is set at "0". In my case the default is actually "14" though you would think it is "0"
Editing text: pasting text onto pdf ends up with letters very widely spaced and unreadable. Prior version did not have this undesirable feature. Through trial/error, I found this could be avoided by extra step of selecting "0" on the "VA" menu button, even though it says "0" to start with. Ironically it says "0" as default, but if I do not set it to "0" again (even though the default shows "0"), "VA" now will read "14" for my copy-pasted text edit, and individual letters are so far apart as to be unreadable. It would be nice to revert to…
1 vote -
Text edit menu needs fixing
Editing text: pasting text onto pdf ends up with letters very widely spaced and unreadable. Prior version did not have this undesirable feature. Through trial/error, I found this could be avoided by extra step of selecting "0" on the "VA" menu button, even though it says "0" to start with. Ironically it says "0" as default, but if I do not set it to "0" again (even though the default shows "0"), "VA" now will read "14" for my copy-pasted text edit, and individual letters are so far apart as to be unreadable. It would be nice to revert to a prior version where this extra step was never needed. (ie, I don't want to go through that extra step of selecting "0" for "VA" option, even though it looks like the default is set at "0". In my case the default is actually "14" though you would think it is "0"
Editing text: pasting text onto pdf ends up with letters very widely spaced and unreadable. Prior version did not have this undesirable feature. Through trial/error, I found this could be avoided by extra step of selecting "0" on the "VA" menu button, even though it says "0" to start with. Ironically it says "0" as default, but if I do not set it to "0" again (even though the default shows "0"), "VA" now will read "14" for my copy-pasted text edit, and individual letters are so far apart as to be unreadable. It would be nice to revert to…
1 vote
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