2164 results found

1. I would like to set page layout to default and navigation tab to bookmark panel and page as a default settings. can I , please suggest.

   I would like to set page layout to default and navigation tab to bookmark panel and page as a default settings. can I , please suggest.

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   Resolved  ·  digvijay singh bisht responded

   You can do the following steps to get the desired result.
   1) Open a pdf
   2) Right click and go to document properties.
   3) click on initial view tab
   4) Select desired values from the drop-down for ‘Page lyaout’ & ‘Navigation tab’.

2. Need for you to add the ability for me to save to google drive from Adobe

   Need for you to add the ability for me to save to google drive from Adobe

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3. Provide for smooth video play of embedded 4K and 8K videos

   It currently works fine to embed 1080P videos in an adobe document. They play smoothly and the sound and video track nicely. But could you make the same thing possible for 4K and 8K videos. At this time the video is lagging / choppy and the video freezes and all you can hear is the audio. Thank you.

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4. Allows searches from the beginning of the document

   If I do a control F search for a word, get a hit in the middle of the document, say, but then want to conduct a search from the beginning, there is no way to do that. I can manually move up to the beginning, even click within the document at the beginning, but the next search will still be from where the last hit was. This is true in both pro and reader and is, to my mind, a bug/design flaw. One should be able to search from wherever one wants in a document, not just from where the last hit is.

   If I do a control F search for a word, get a hit in the middle of the document, say, but then want to conduct a search from the beginning, there is no way to do that. I can manually move up to the beginning, even click within the document at the beginning, but the next search will still be from where the last hit was. This is true in both pro and reader and is, to my mind, a bug/design flaw. One should be able to search from wherever one wants in a document, not just from where the… more

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   Under review  ·  Pratyush Dhoundiyal responded

   Thanks for raising this feature request, our engineering team is looking into this.

5. Bug: Redaction incorrectly hides text outside of redacted area

   Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

   • A clipping path is set around the content, leaving the outside clipped away
   • The clipping path uses the even-odd rule
   • The clipping path is set while a non-identity transformation matrix is active
   • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

   Steps to reproduce:
   * Open one of the attached files in Adobe Acrobat Pro DC
   * Use the redaction tool to remove the word "Hello"

   Expected result:
   * A black box where the word "Hello" was, the text is removed.

   Observed result:
   * The word "Hello" is redacted correctly, but the word "World" disappears. "World" can still be selected and copy&pasted, but it is not visible.

   Further investigation shows that the clipping path has been modified such that it no longer encloses the text, which causes it to be clipped off, see pic1.png

   Environment:
   Tested with Adobe Acrobat Pro DC version 2018.009.20050 on Windows Server 2008 R2.

   Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

   • A clipping path is set around the content, leaving the outside clipped away
   • The clipping path uses the even-odd rule
   • The clipping path is set while a non-identity transformation matrix is active
   • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

   Steps to reproduce:
   * Open one of the attached files in Adobe Acrobat Pro DC
   * Use the redaction tool to remove the word "Hello"

   Expected result:… more

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   Planned  ·  Vivek Chandra responded

   Hello Kasper

   Thanks for reporting this issue. The team is looking into this and we will try to fix this soon.

   Regards
   Vivek Chandra

6. Embedded video in PDF Interactive has borders

   I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I am still waiting.

   I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I… more

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi Ana,

   Can you please share the PDF with which you are facing this, also kindly provide the version of Acrobat you are using.

   Thanks for reporting
   -Pratyush

7. Need an inbuilt way to Trigger the Action Items created in ACROBAT DC Coditionally.(This has been a request since long long long time)

   Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
   Examples:
   1. If the Page number is > 5 then RUN Action item else Skip.
   2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
   3. If the Page orientation is A3 then Skip Action item.

   It gets harder because:
   Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
   Example:
   if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

   You can't do it, because You cannot Run/Call an Action item using JavaScript in Acrobat, if i am correct.

   What is needed?
   At least let the user Call a Saved Action Item using Custom command Since it is not possible to set most of the properties AND SAVE the document using Custom Commands (JavaScript) directly.
   OR ELSE
   Let the user have an inbuilt option in each action item itself where they can set the triggers(Like enclosed image) based on events (Page number count, Page orientation etc.).

   Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
   Examples:
   1. If the Page number is > 5 then RUN Action item else Skip.
   2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
   3. If the Page orientation is A3 then Skip Action item.

   It gets harder because:
   Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
   Example:
   if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

   You can't do it,… more

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8. Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC

   Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC. is there a fix for this

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9. Why use a persons birthdate for account verification!

   Quit asking for a person's birthdate for account verification. This is not necessary and only places the customer at more risk. You do not need this specific information to validate eligibility.

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10. Allow for customizability of text snippets in advanced search results

    Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

    Problem 1. The length of text snippet in each search result is too short.
    Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

    Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors nowadays; we can make the advanced search window itself huge; why not allow for the ability to make the search result snippets really long, too? Or at least longer than they are now?

    Solution to Problem 2: allow the user to customize where the search term occurs within the result snippet. For instance, this could be a finely-grained preference, such as "Search result should be returned with X number of characters/words before/after it" where X is some user-entered number. Or there could be just a coarsely-grained preference, such as, "Search term should occur at the beginning/middle/end of the snippet."

    Reason these are needed: often, a snippet is informative only if you have a certain amount of surrounding text, or only if you know a certain amount of text that comes before and after the term you searched. Presently, however, the search term occurs as the very first, or sometimes second, word of the snippet result. If you wanted to know what came before your search term in order to judge the relevance of a particular search hit, the snippet becomes unhelpful. In such cases, you have no other option but to click over to the document to get your context and then back to your search window to jump to the next result. But then, if you do that, it negates the point of having that result snippet. Such clicking back and forth between search result window and document window might not sound like much, but when your search results number in the hundreds, this clicking-back-and-forth procedure makes your work very inefficient; in a large publishing or indexing project, you might need to perform thousands of advanced searches, each with dozens or hundreds of hits. In such situations, the time-saving potential of implementing this request becomes apparent.

    Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

    Problem 1. The length of text snippet in each search result is too short.
    Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

    Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors… more

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11. Acrobat combine files + Batch compare pdf + Clarify array object error

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

      - If the files are in different folders, it ignores the folder structure, even if 
        WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
        [See Example #1 at the end.]
    
      * >>>>> Using different tools, I've finally been able to achieve the desired result! 
          I've combined over 1,000 pages coming from DIFFERENT folders  
          and subfolders so that the final Binder is true to actual file sequence in 
         each of the original folders (including their respective subfolders). <<<<<
    

    1. "Expected an array object" error when comparing 2 pdf's
       • Indicate which page/pages has/have error
       • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

      - Worst of all, the document seems to be correct during most steps. 
         During several steps, it can be searched and put into a binder.  
         Suddenly, seemingly out of nowhere, this error occurs and all 
         subsequents tasks cannot be run!   
    
      - A compare of the document is NOT possible. See "Docu Processing"
    
      >>>>>> I found this is the Acrobat archive: 
      value at index 0 must be an indirect object
      "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
    
     >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
    

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF." "

    1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

     - As verified by tech support, it is only possible to compare one 
       pdf with another. Because of the way Acrobat works, a minor 
       change not related to the content will never match as per any 
       and all of the available compare programs. 
    
       >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                    save again as 456.pdf.    Do NOT make any changes! 
    
                    Looking at KB-size, the documents will seem identical, 
                    but they will in fact differ by 1 to 3 bytes in size. 
    
     - Basically, because the filename is stored somewhere in the
       document, the 3 pdf's will NEVER compare as "EQUAL", unless 
       they are reviewed in a tedious, manual, multi-step manner. 
    
     - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
        will "reveal" that the content is identical. 
    
      - Now consider the nightmare of trying to "cull" old backups 
        or various attempts to "combine" ....... and you can see that 
        MONTHS would be required. 
    
      - I have purchased several compare packages. They work fine 
        on many file types,  but they absolutely CANNOT handle 
        batch pdf compares!
    
     - Think of charging 
             (just  $25 for such a tool)   x
             (the millions of worldwide Acrobat Users)   x 
             (only 20% purchased)    = 
       LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
    

    1. It seems that various financial institutions etc have
       different ways of INTERNALLY storing the contents of
       a pdf. Specifically, FONTS are not FONTS. That means
       that documents when printed look 100% alike, but
       when electronically compared, the FONTS and similar
       information causes havoc.

       Adobe is the leader in pdf creation.

       There is a need to batch compare or batch redact
       without the nightmare of font-like hidden elements.

    2. Protection > Redaction could also be greatly improved
       to make life easier for the user:

       Global redact in this document:

       From "text 1234567" to "text 12...67"

       From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
       (Remove only the last letter of the longer text).

    Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

       Folder 1      1
                             7
                             x
                             y
                             z 
    
       Folder 2      1
                             9
                             a
                             b
                             c
    

    • Use Windows Explorer to search for *.pdf and sequence by folder.
    • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
    • Block copy the above and right click in that sequece to "combine"
    • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
    • Yes, it bunches the 1's !!!!!
    • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

    This still does not work
    "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

    Batch processing to Actions in Acrobat DC HOW?!?!?
    Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

    If you check the internet, there are literally hundreds of people who really need these features.
    As the market standard, Adobe would help it Users if these features were implemented.

    Sincerely,

    Inge

    PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

    … more
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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

    Thanks,
    Adobe Acrobat DC Team

12. Automatically open the same files after restart

    Automatically open the same files on same page after restart. This would great in conjunction with the feature "Restore last view settings when reopening documents". If one has several documents open and one has to restart Adobe Acrobat or Windows it would be quite timesaving and relieve the pain of having to find each document and re-open.

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13. [BUG] (new) preflight libraries, scripts cannot call profiles outside current library

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries are a new feature. They cannot be selected via the Script API. I now have to tell script users not to change the preflight library, which some of them often do. Clearly the JavaScript call should look for the preflight profile in all libraries - or there should be a documented way of executing a profile regardless of a user's previous preflight activities.

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries… more

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14. Bug report - pdf won't open with Acrobat DC pro but opens properly with reader

    I am trying to open a pdf form from the Gov. of Canada using Acrobat Pro DC but nothing happens. After double clicking the file, I can see a background process (in task manager) but it doesn't show any activity and the interface doesn't show even after several minutes of waiting. I have tried restarting / repairing installation but same result. Any other document works fine. I have tried opening the same document on another machine with Acrobat reader DC and it opens properly in a few seconds. I have attached the document as well as a screenshot of the property/security.

    Win10 x64 Ent 1703
    Acrobat 2017.009.20044

    I am trying to open a pdf form from the Gov. of Canada using Acrobat Pro DC but nothing happens. After double clicking the file, I can see a background process (in task manager) but it doesn't show any activity and the interface doesn't show even after several minutes of waiting. I have tried restarting / repairing installation but same result. Any other document works fine. I have tried opening the same document on another machine with Acrobat reader DC and it opens properly in a few seconds. I have attached the document as well as a screenshot of the… more

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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for reporting. Our team is looking into it.

15. The description on invoices is unreadable gobble-de-gook!

    The description on invoices Adobe Acrobat Pro DC is complete gobble-de-gook!

    The description on our invoices currently says:
    65222762 APAP,ALL,MLP,DRI01,MAU,001,N/A,1 YR
    EAME
    Line Tax Rate: 10 %

    It should say something like:
    Adobe Acrobat Pro DC monthly subscription fee

    I'm not the only one who would like this changed. A Google search reveals plenty of other people who would like this changed too.

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    4 votes

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16. Fix it

    Awwww. ///

    Come on guys. i have been saving Word files for years as PDFs.

    I'm an Adobe ACI in five Adobe products. I know what I'm doing but tonight I'm tryiing to save a Word document as a PDF and now it's saying I have to register the product.... which is on the Cloud? ... and I've already downloaded the latest version. and registered it...

    Oh yes, am tryinjg to register.... but no options to do so.... it just basically says.......... well........ you know...... xxxxxxx

    What the ... ?

    Come ON... I'm getting a bit sick of the lack of information... and the lack of support... and the lack of stuff "just working".

    Somehow I've got to get this working and printed out for tomorrow's class... ****....

    .... and I\m paying for ?????

    Awwww. ///

    Come on guys. i have been saving Word files for years as PDFs.

    I'm an Adobe ACI in five Adobe products. I know what I'm doing but tonight I'm tryiing to save a Word document as a PDF and now it's saying I have to register the product.... which is on the Cloud? ... and I've already downloaded the latest version. and registered it...

    Oh yes, am tryinjg to register.... but no options to do so.... it just basically says.......... well........ you know...... xxxxxxx

    What the ... ?

    Come ON... I'm getting a bit sick of the lack… more

    4 votes

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17. Send & Track Personalized Invitations E-Mail

    Allow senders of Send & Track personal invitations to create a closing signature block or a letterhead that includes the senders contact info (such as sender's name, company name, street address, phone and fax numbers, e-mail address, website address) within the e-mail. It's time-consuming to type the same info every time I send the invitations.

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    4 votes

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18. Option to open in new window instead of tab

    Very disheartened to find that the new adobe took away the option to open new documents as separate windows. This is very inconvenient for me in my day to day work as I often have many documents open at once and like to arrange them and move them freely around my screens. Now I have to pull them out of the tabs separately each time which is already getting old. Please add the option back in to automatically open as separate window!

    3 votes

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19. Lack of Customer Support

    I notice A LOT of posts on this forum...funny, not a single posted response from any Adobe PM or Engineer, nor have I noticed any changes to the complaints folks post here...it's almost like they could care less what we think, say, or do...almost like Microsoft.

    3 votes

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20. Crash on close

    Acrobat Pro 2023.008.20533 crashes consistently on close if the General preference "Show Home screen when all documents are closed" is unchecked. I've tried uninstalling and reinstalling Acrobat, but the problem returns every time I uncheck the Home Screen option.

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