11935 results found

1. Tried to delete a page from Organize Pages and Error message comes back saying "An Incorrect Structure was found in the PDF file"

   Tried to delete a page from Organize Pages and Error message comes back saying "An Incorrect Structure was found in the PDF file"

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   6 votes

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   7 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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   Need Info  ·  Bilal Ansari responded

   Hi,
   Apologies for the inconvenience caused. Could you try the following and see if it resolves the issue:
   1. Right click on the left hand pane.
   2. Select Tags.
   3. Select the first item in the list labelled ‘Tags’.
   4. Press Delete.
   5. Now try and delete the pages.

   Also, could you send the PDF for us to analyze?

2. Change the "update" button to "upgrade"

   While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I got to speak to someone, I had already uninstalled the program and reinstalled Pro XI - but missed a dinner appointment with friends because I was dealing with this issue.

   I suggest you change the "update" button to "upgrade", as I'm sure I'm not the only one who has been inconvenienced by this.

   While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I… more

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. Did you guys bury my most-used feature?

   Hi, Yesterday when I opened Acrobat DC, and I viewed comments, I could check off the comment as completed right there in the comment's own panel. today when I opened the same program, in order to mark a comment as completed, I have to open two levels of a flyout menu.
   How do I unbury this check box so I do not have to add twice as much clicking to my proofreading process?

   12 votes

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   Planned  ·  2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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4. Can't filter comments. Locks up. Need to force quit. Macbook Pro

   Can't filter comments. Locks up. Need to force quit. Tried everything. Macbook Pro

   5 votes

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   2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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5. Stop prompting me to sign in I don't want to

   Stop asking me to sign in!
   I Should just be able to use the product i paid for without the annoying sign in prompt every time I open a document

   3 votes

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   Need Info  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. Please eliminate the login request. It is unnecessary and annoying.
   1 vote

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. I was using the free version of Acrobat DC and now my PDFs have changed to the pro version and it tells me my subscription has expired. Grr

   Please fix my problem. Idon't want the pro version.

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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8. I HATE the interface - I hate it I hate it I hate it!

   The GIANT icons! The in-app sending that doesn't work! The childishness of the design and interface! The distance from the powerful controls that I have come to use and count on from decades of using Acrobat pro and seeing it grow in capacity and power.
   
   Every
   Single
   Time
   I open this, save a document, send a document, reset the screen again to show thumbnails, I curse you all.
   
   How can it be both harder to use and more childish?

   34 votes

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   5 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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   Need Info  ·  Sahil Singla responded

   Hi,

   Apologies for the inconvenience caused !

   Could you please let me know the exact issue you are facing so that I can suggest a workaround.

   Thanks & Regards,
   Sahil

9. Did NOT have automatic updates on and still updated

   I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!

   5 votes

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   4 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

   Automatic updates are enabled by default for Acrobat. Could you please let me know how you disabled the updates.

   How to disable updates:
   https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24908

10. 2 steps to add check to comments - Build: 19.8.20071.303822

    In previous versions of Acrobat I was able to Check a comment (typically once I had made an edit to my InDesign doc). By setting the filter to show unchecked comments only I was systematically able to go through a set of clients edits. In the new version of Acrobat you have removed the ability to just click to check a comment. I now have to open a drop down menu and select it. This is really annoying when you have a large document with over 100 comments (as I regularly do).

    Please return the simple check box to the comments in Acrobat.

    In previous versions of Acrobat I was able to Check a comment (typically once I had made an edit to my InDesign doc). By setting the filter to show unchecked comments only I was systematically able to go through a set of clients edits. In the new version of Acrobat you have removed the ability to just click to check a comment. I now have to open a drop down menu and select it. This is really annoying when you have a large document with over 100 comments (as I regularly do).

    Please return the simple check box to the… more

    22 votes

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    Planned  ·  3 comments  ·  Commenting  ·  Delete…  ·  Admin →
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11. Save form option when emailing

    When taking a form and editing it or whatever you want and then you go to email it I shouldnt be forced to save the form before emailing it. Me personally I dont need a copy of the form, I just want to email it like you used to be able to do on the old version before the update.

    4 votes

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    Resolved  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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12. Bring back "Clear Recent Documents" feature. Clearing file-by-file is

    Please bring back Acrobat DC option to clear multiple/all recent files with one button.
    Recent update to forces me to clear them file-by-file.
    Taking away 'bulk' clearing option was a BIG step backward which costs me extra time at work.

    10 votes

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    3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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13. Accessibility Requests!!!

    Feature Requests / Bug Reports for the Accessibility features in Adobe Acrobat Pro DC.

    Adobe Acrobat Pro DC (Version 2018.011.20063) on Windows 7 Professional.

    For the Tags panel:
    1. Option to create Lists <L> tags with a set number of List Items <LI> tags instead of one at a time. Time wasted creating one at time.
    2. Option to created tables <Tables> tags with a set number of Rows <TR> tags instead of one at a time. Time wasted creating one at time.
    3. Stop forcing all the Tags folders to all be opened when opening a PDF file! Not efficient if having to reopen a PDF with an extensive Tags structure. These folders need to remain as they were when last saved!

    For the Reading Order Popup menu:
    1. Button to create List Items <LI> and List Body <LBody> for selected text. Currently have to manually change the tag for example <P> to <LBody>. Action Wizard is hit and miss with Lists, so I create from scratch many times.
    2. Button to create Links <Link> for selected text and/or images with a popup box for enter the URL while simultaneously creating its Annotation in the Content panel and in the Tags panel. This would save time.
    3. The Background/Artifact button doesn't work as it should. Items still go to the Tags panel.

    For the Content panel:
    1. Within the Page contents, the option to delete Annotations by selecting it and/or with a right click. This would save time.

    For Adobe Acrobat Pro DC software updates:
    1. Need a way to save my current customized layout so that when the software is updated, it is not lost. Time consuming to recreate with every software update. (iOS and PC).

    Thank you,
    terri@fusiononline.com

    Feature Requests / Bug Reports for the Accessibility features in Adobe Acrobat Pro DC.

    Adobe Acrobat Pro DC (Version 2018.011.20063) on Windows 7 Professional.

    For the Tags panel:
    1. Option to create Lists <L> tags with a set number of List Items <LI> tags instead of one at a time. Time wasted creating one at time.
    2. Option to created tables <Tables> tags with a set number of Rows <TR> tags instead of one at a time. Time wasted creating one at time.
    3. Stop forcing all the Tags folders to all be opened when opening a PDF file! Not… more

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    25 votes

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    5 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I have escalated the request to the higher management and we have kept it in our radar. You may see it in our near releases.

    Thanks
    Rachit

14. Document Cloud files not showing in Russian version of Adobe Reader

    I can't see my Document Cloud files in Adobe Acrobat Reader DC. How to enable an access to Document Cloud in Acrobat Reader DC?

    3 votes

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    Resolved  ·  3 comments  ·  Cloud Storage  ·  Delete…  ·  Admin →
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15. BUG: 2D graphics accelerator not working properly on high contrast mode (GTX 1080)

    When in accesibility/high contrast mode, white horizontal lines will appear over the black background at random segments of the document as you scroll up/down. Deactivating 2D graphics accelerator solved the issue for me. I have a GTX 1080 Max-Q.

    2 votes

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Feel free to contact us if you need any assistance.

    Thanks
    Rachit

16. Sending PDF from Adobe

    Bring back: File, Send.

    The new Share File, then you have to select the 'Send at Attachment' and wait for ages for an Outlook Mail box to open is ridiculous and time consuming.

    Also, if you make any changes to the PDF, ie 'highlight' a word, then you MUST save the file BEFORE you send it. Again, ridiculous. We DON'T always want to save the change.

    If it aint broke...

    5 votes

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    0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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    Resolved  ·  Sahil Singla responded

    Hi,

    Apologies for the inconvenience caused!
    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : helpx.adobe.com/acrobat/kb/send-email-attac..

    Please let me know in case of any concerns.

    Regards,
    Sahil

17. Email without tracking

    This was closed, but not actually resolved. Nice Try Adobe! I would like to send a PDF without tracking, received via cloud, etc. Either it can be fixed or not. Putting Resolved on it without the features and benefits of the past is not a fix.

    4 votes

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    1 comment  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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    Need Info  ·  Sahil Singla responded

    Hi,

    Are you still facing the issue after the fix mentioned in https://helpx.adobe.com/acrobat/kb/send-email-attachment.html ?

    Is Yes, please let me know exact steps to reproduce the issue you are facing.

    If No, please mark this thread ‘Resolved’.

    Thanks & Regards,
    Sahil

18. PDF File Preview

    The PDF file preview is no longer visible. Please bring back this feature. It makes it very challenging to search for files when they have similar names.

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    5 votes

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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19. I wish to cancel

    I just want to cancel my Adobe DC

    2 votes

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    11 comments  ·  Other  ·  Delete…  ·  Admin →
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20. I cannot remove highlighting from my document.

    Tell me how to remove highlighting from my document.

    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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