13796 results found

1. Digital Signature Problems

   I've been using digital signatures in Adobe Acrobat for YEARS. Just got a new PC for work and digital signatures are not working properly or consistently. Documents that need signatures always need two. The second person (no matter who it is) always has problems and the experience changes each time. Sometimes, the certification toolbar won't come up. Sometimes the visible signature option is not available. Sometimes the software goes completely black. There is never any error message. The software just doesn't work for the second signature. Both brand new machines. Both have exactly the same software versions. Both use the exact same method of creating the digital identity. Both use the same tool (certify document) to apply digital signature. I've done more than my share of troubleshooting on this issue and can figure out just about any problem. Other posts here say that the issue is resolved. It is not resolved.

   I've been using digital signatures in Adobe Acrobat for YEARS. Just got a new PC for work and digital signatures are not working properly or consistently. Documents that need signatures always need two. The second person (no matter who it is) always has problems and the experience changes each time. Sometimes, the certification toolbar won't come up. Sometimes the visible signature option is not available. Sometimes the software goes completely black. There is never any error message. The software just doesn't work for the second signature. Both brand new machines. Both have exactly the same software versions. Both use the… more

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   1 comment  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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2. Audit Log

   As the CTO of a growing business, we have many users asking for access to Acrobat Pro, Adobe Premiere, Creative Cloud, etc.
   Our monthly recurring costs with Adobe are getting up there and I would like to know which of my users are actively using their assigned license..
   Users tend to ask for access to an application but NEVER contact IT to let you know they no longer need it. An audit log of active licenses would allow me to see who is using what products. I know this information exists since the license is validated when the app is launched. Our workforce is primarily remote and it’s difficult to get in touch with everyone and they will usually say they “still need it”, when they no longer do.. Since the company is growing, users’ roles and responsibilities are changing. IMO, this is a no brainer for a SAAS model and as the adobe admin, this information should be easily accessible to me.

   As the CTO of a growing business, we have many users asking for access to Acrobat Pro, Adobe Premiere, Creative Cloud, etc.
   Our monthly recurring costs with Adobe are getting up there and I would like to know which of my users are actively using their assigned license..
   Users tend to ask for access to an application but NEVER contact IT to let you know they no longer need it. An audit log of active licenses would allow me to see who is using what products. I know this information exists since the license is validated when the app is… more

   7 votes

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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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3. Make Template Text Editable in Adobe Sign

   Using templates is an extreme time saver. However, you should be able to edit the template text before sending for signature. Adding things like pertinent dates and names to documents is essential.
   If this feature were available, I'd be able to use 20 templates opposed to the current 5 that don't need to be edited first.

   7 votes

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   1 comment  ·  Adobe Sign  ·  Delete…  ·  Admin →
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4. stop requesting user date of birth for business accounts

   You do not need to collect individual user dates of birth for business accounts. (Not enterprise) the admin for the business can confirm that the users are of a certain age.

   7 votes

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   5 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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5. Completely Useless Software for Editing

   This software is completely useless for editing pdfs. It glitches on all my computers and makes the worker frustrated and rightfully think that Adobe should do a much better job than they have in this context. You claim to be amongst the best software companies, so let your products demonstrate your claim!

   7 votes

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   0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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6. Video not working on Acrobat DC

   Tools for Rich Media work fine for development when we add a video. It fails when we try to view the video added on Acrobat DC for Windows.

   Acrobat Reader can play the video fine on both the PC and Mac

   Acrobat DC Pro on the Mac version # 2021.005.20048 can create and play the video correctly.

   Acrobat DC Pro on Windows can create the PDF with Rich Media tools but it can not play the video. It may crash or it may do nothing. No video can be seen. I tried it both playing in the document or in its own window. The version we are running is 2021.005.20155. I do not need to upload a file since it happens on any file with a video. We had 7 computers creating and viewing the file and it worked the same on all the systems. I believe this is a bug in this version on the Windows side.

   Tools for Rich Media work fine for development when we add a video. It fails when we try to view the video added on Acrobat DC for Windows.

   Acrobat Reader can play the video fine on both the PC and Mac

   Acrobat DC Pro on the Mac version # 2021.005.20048 can create and play the video correctly.

   Acrobat DC Pro on Windows can create the PDF with Rich Media tools but it can not play the video. It may crash or it may do nothing. No video can be seen. I tried it both playing in the document or in… more

   7 votes

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   3 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Disable Creative Cloud for Enterprise

   Our company needs the ability to disable Creative Cloud Storage due to restrictions on where we are allowed to store and manage our customers information.

   We have employees working remote from all over the US and the "firewall" fix is not sufficient for our employee base of over 600 users. We need the ability to disable creative cloud and cloud storage functionality from the admin console and ONLY have the capability for local storage.

   7 votes

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   1 comment  ·  Cloud Storage  ·  Delete…  ·  Admin →
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8. Change speed on Read aloud for PC

   Why can't I change the speed of the Read aloud just because I am dyslexic does not mean that I need to have have the material read so slowly.

   7 votes

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thank you for connecting with us. Please follow the below steps to change the speed of Read Out Loud:
   1. Go to Preferences. (Ctrl + K)
   2. Go to Reading in Left hand navigation bar
   3. Under Read Out Loud Options heading, Uncheck Use default speech attributes and enter the speed in Words per minute field between 50 to 450.
   4. Click Ok and use Read Out Loud

   Similarly you can change other attributes as well. Please confirm if this resolves your issue.

   Thanks
   Rachit

9. Impossible to save and rename files easily?!?!?!

   Renaming and saving files easily is now impossible!!! What the holy heck did you dO????

   7 votes

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   1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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10. Remove rounded edges on highlights

    The rounded edges/sides of highlights have got to go. It boggles my mind that this doesn't seem to be more of an issue to others.

    If you highlight a portion of text, the left and right sides of the highlight are shaped such that it both visually and functionally spills over onto the adjacent [un-highlighted] text.

    Because of this, the adjacent text is extremely difficult to select; 9/10 times, you end up selecting the highlight element. The resulting markup just looks cartoonish as well.

    I’m guessing that implementing a rounded shape for all highlight objects in acrobat, is far more difficult than simply having a rectangular one. So someone put in some effort into this for some reason.

    Keep it simple; I know it’s hard.

    The rounded edges/sides of highlights have got to go. It boggles my mind that this doesn't seem to be more of an issue to others.

    If you highlight a portion of text, the left and right sides of the highlight are shaped such that it both visually and functionally spills over onto the adjacent [un-highlighted] text.

    Because of this, the adjacent text is extremely difficult to select; 9/10 times, you end up selecting the highlight element. The resulting markup just looks cartoonish as well.

    I’m guessing that implementing a rounded shape for all highlight objects in acrobat, is far more… more

    7 votes

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    0 comments  ·  Commenting  ·  Delete…  ·  Admin →
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11. Printing preferences reset to Letter after Acrobat updates

    The default printing preferences are Letter even though my Windows regional settings are not US. Should be A4.

    I change the default from Windows Settings>Devices>Printers & scanners>Adobe PDF>Manage>Printing preferences>Adobe PDF Page Size but it resets every time Acrobat updates!

    Please fix both these issues.

    7 votes

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    4 comments  ·  Printing  ·  Delete…  ·  Admin →
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12. letters disappear

    This is insane, letters disappear constantly, any idea how I can fix it? I use Adobe DC and win10

    7 votes

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    3 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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13. Ability to Use Bookmarks to Reorder Pages

    It would save me hours a week if I could arrange bookmarks the way I need in the file and then have the pages be reordered to follow the bookmarks. I deal with files that are thousands of pages and rearranging large quantities of pages in thumbnail view tends to crash the program. Thanks for your consideration!

    7 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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14. Portfolio PDFs open blank in Protected View

    Steps to reproduce:
    Set Protected View to "All files"
    Fully Close Acrobat
    Open a Portfolio PDF by double clicking on the file.

    Environment:
    Windows 10 Enterprise version 1909
    Adobe Acrobat DC Pro 20.013.20064

    Expected result:
    Portfolio PDF opens without issue. The "enable all features" button appears at the top and can be clicked. The list of files is shown at the top and the document at the bottom. This is observable in version 20.012.20041

    Observed result:
    Acrobat opens with both the list of files and the document completely blank. The "enable all features" button appears, but does nothing when clicked and does not go away. On the Home tab, the Recent section is empty.
    When Acrobat is opened before the PDF is, the PDF displays properly.
    If Protected View is temporarily disabled, the PDF opens as expected.
    If Acrobat.dll is replaced with a copy from 20.012.20041, the PDF opens as expected.

    Protected View cannot be disabled due to V-79381

    Steps to reproduce:
    Set Protected View to "All files"
    Fully Close Acrobat
    Open a Portfolio PDF by double clicking on the file.

    Environment:
    Windows 10 Enterprise version 1909
    Adobe Acrobat DC Pro 20.013.20064

    Expected result:
    Portfolio PDF opens without issue. The "enable all features" button appears at the top and can be clicked. The list of files is shown at the top and the document at the bottom. This is observable in version 20.012.20041

    Observed result:
    Acrobat opens with both the list of files and the document completely blank. The "enable all features" button appears, but does nothing when clicked… more

    7 votes

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    2 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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15. remove "Try Acrobat PC Pro" button

    Please please give us an option to remove the terrible "Try Acrobat PC Pro" blue button in the tabs bar. There is already more than enough ads for it everywhere: in the tools sidebar on the right, on the home screen, etc.

    This button is taking up so much space that could be used to show more tabs! I'm so used to using Adobe and I like it but I think I will switch to another reader if this button is not removed. I even tried installing an older version of acrobat (which was a pain just to find it) and had to reset all of my settings. For a while the button was gone but now it's back. I don't know if it's due to it auto-updating but this is infuriating.

    Please please give us an option to remove the terrible "Try Acrobat PC Pro" blue button in the tabs bar. There is already more than enough ads for it everywhere: in the tools sidebar on the right, on the home screen, etc.

    This button is taking up so much space that could be used to show more tabs! I'm so used to using Adobe and I like it but I think I will switch to another reader if this button is not removed. I even tried installing an older version of acrobat (which was a pain just to find it)… more

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    7 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. OCR character conversion

    Adobe does not convert OCR characters when converting a PDF to a Word document. This is an important feature to many people. Other PDF software offers this. Adobe needs to realize the importance of this feature that has been offered for over a decade by other software companies.

    As Abbyy states "Optical Character Recognition, or OCR, is a technology that enables you to convert different types of documents, such as scanned paper documents, PDF files or images captured by a digital camera into editable and searchable data."

    If Abbyy can do it, why can't Adobe? I will have to use Abbyy for now. Maybe, in the future, Adobe will be able to come into modern PDF conversions. Then, I will subscribe.

    Adobe does not convert OCR characters when converting a PDF to a Word document. This is an important feature to many people. Other PDF software offers this. Adobe needs to realize the importance of this feature that has been offered for over a decade by other software companies.

    As Abbyy states "Optical Character Recognition, or OCR, is a technology that enables you to convert different types of documents, such as scanned paper documents, PDF files or images captured by a digital camera into editable and searchable data."

    If Abbyy can do it, why can't Adobe? I will have to use… more

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    7 votes

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    0 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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17. Support Linux

    The linux community would really like to have at least the minimal support you used to provide.

    7 votes

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
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18. FORMAT PAINTER NEEDED -- Just like Microsoft Word Requested 2 yrs ago

    FORMAT PAINTER NEEDED -- Just like Microsoft Word; this function is WAAAAAAAAAAY overdue. Simple. Needed often. Requested 2 yrs ago

    7 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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19. Combine use of stylus and fingerpint

    I do a lot of pdf commenting, and I use a stylus/pen on a touch screen laptop to make this easier. The problem is that once I turn on the highlighter tool, I can't use my finger to scroll through the document, because Acrobat doesn't distinguish between the finger input and the stylus input. So I have to manually switch back and forth between the highlight tool and the arrow tool. Most other touch-capable PDF programs distinguish between finger input and stylus input, allowing you to scroll through the document with your finger and then highlight as needed. Is there any way this can be done with Acrobat?

    I do a lot of pdf commenting, and I use a stylus/pen on a touch screen laptop to make this easier. The problem is that once I turn on the highlighter tool, I can't use my finger to scroll through the document, because Acrobat doesn't distinguish between the finger input and the stylus input. So I have to manually switch back and forth between the highlight tool and the arrow tool. Most other touch-capable PDF programs distinguish between finger input and stylus input, allowing you to scroll through the document with your finger and then highlight as needed. Is there… more

    7 votes

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    1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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20. Adobe Cloud NEEDS!! a dark mode

    The Main screan for Adobe Cloud needs a dark mode its 2020

    7 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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