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Acrobat makes incorrect QR Code when input Japanese strings.
Description.
In case of making QR Code with Japanese Strings. Actobat DC makes wrong codes. This bug is the same as InDesign CC's behavior.
However, InDesign fixed this problem since ver.14.Step to reproduce...
1. Make a form field with QR Code.
2. Type Japanese characters in the form field and Acrobat will make QR Code that is incorrect.Here is more detail and prease refer attached image.
Original Strings 「Text1<CR>問題は日本語を正常に扱えるかどうか」
Decode Stirngs 「Text1<CR>問題は日本語を正常に扱縺医ｋ縺九←縺�縺�」42 75 46 57 87 43 10 de 59 58 fe 9a 18 ce 38 1a
fe 69 7a 5e 69 ca ce 8a a9 ee 38 29 2e 6a da 3e
5b 8b 8e 38 1a be 68 9b 18 09 ce 09 78 c2 17 9c
14 11 81 a7 38 24 63 02 58 00 ec 11 ec 11 ec 110100 0010 0111
8bit byte mode 4
Characters Length 0x27(39)
T 54
e 65
x 78
t 74
1 31
<CR> 0d //Carrage Return
問 e5 95 8f
題 e9 a1 8c
は e3 81 af
日 e6 97 a5
本 e6 9c ac
語 e8 aa 9e
を e3 82 92
正 e6 ad a3
常 e5 b8 b8
に e3 81 ab
扱 e6 89 b1
To Kanji mode 8 //Here is an wrong behavior.
Characters Length 09
....
ce 09 78 c2 17 9cText1<CR>
At start, Actobat selects 8bit byte mode and its correct behavior. However, after adding 39 bytes, Acrobat changes encoding mode. Why change mode here?
The String that I provided is the same code range and doesn't need change mode. Additionally, Your Kanji mode has crucial bug.
The Kanji mode needs Shift JIS Character encoding. But Acrobat doesn't change encoding. Do not use Kanji Mode with UTF-8.I recommend discard Kanji mode and forced to set 8bit binary mode with UTF-8 for all characters the same as InDesign.
Please refer below report in InDesign uservoice.
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/37181575-indesign-makes-incorrect-qr-code-words-and-we-canAdobe Community Professional
Ten A.Description.
In case of making QR Code with Japanese Strings. Actobat DC makes wrong codes. This bug is the same as InDesign CC's behavior.
However, InDesign fixed this problem since ver.14.Step to reproduce...
1. Make a form field with QR Code.
2. Type Japanese characters in the form field and Acrobat will make QR Code that is incorrect.Here is more detail and prease refer attached image.
Original Strings 「Text1<CR>問題は日本語を正常に扱えるかどうか」
Decode Stirngs 「Text1<CR>問題は日本語を正常に扱縺医ｋ縺九←縺�縺�」42 75 46 57 87 43 10 de 59 58 fe 9a 18 ce 38 1a
fe 69 7a 5e 69 ca ce 8a a9 ee…1 vote -
Customizing the comment icon with numbers so user can see the order of comments
Customizing the comment icon with numbers so user can see the order of comments. This will be helpful for UX designers.
2 votes -
Stop asking me to sign in every time I open a document
Please stop asking me to sign in every time I open a PDF document. The pop up screen is very annoying
28 votesHi All,
We are sorry for the inconvenience caused to you. Requesting you to please provide the below details :
1. Do you see the sign in dialog with any PDF file or with specific PDF file?
2. Can you please share a snapshot of the sign in dialog being displayed to you?Regards,
Sandeep -
Coping with javascript and interactivity in PDF files
I have created interactive Maths resources in PDF files ( I have attached one sample). They work fine with the Adobe Reader on Windows & the Mac but not on Android phones or the Ipad. I need to use "PDF Expert"for the Ipad & FOXIT PDF reader for the android to see them working properly.
I would prefer that they work on an Adobe Acrobat reader.1 vote -
Ability to open PDFs in Organizer MOde by default (or to switch back and forth)
Ability to open PDFs in Organizer MOde by default (or to switch back and forth). Or alternatively the ability to switch to organizer mode for multiple PDFs that are open at the same time. Right now, you would have to click on each PDF individually and then click on Organizer
2 votes -
2 votes
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Acrobat causes Outlook to Hang when using Send Feature
When sending a PDF through Acrobat's share feature, it causes Outlook to hang
2 votes -
Print multiple pages on sheet, but scaled
There should be an option to scale multiple pages per sheet when printing.
Without that, the text will be too small to read.
2 votes -
Please stop with the pop-up ads!
Please stop with the pop-up ads!
26 votes -
Distiller Output and Input folders name changed
In the latest Update for Acrobat, 19.012.20036, Distiller broke all our Workflows! Distiller renamed the Input and Output folders on our German MacOS Installation from "In" and "Out" to "Nach innen" and "Nach außen". It seems to get somehow translated automatically, since "In" and "Out" correspond to the translations the folders now have. The Problem ist, we are working with scripts to check those folders, and those are now not working anymore! This needs to be fixed ASAP! Also, the "ß" in the "Nach außen" is a big problem when working with network shares, as this is a special character and can break paths! Something happened in Distiller in the latest 19.012.20036 update, but it is not mentioned in the Changelog nor the Known Issues. Please Adobe, if you change something inside a Software, atleast put it in the changelog!!!
We are running latest Mojave 10.14.6!In the latest Update for Acrobat, 19.012.20036, Distiller broke all our Workflows! Distiller renamed the Input and Output folders on our German MacOS Installation from "In" and "Out" to "Nach innen" and "Nach außen". It seems to get somehow translated automatically, since "In" and "Out" correspond to the translations the folders now have. The Problem ist, we are working with scripts to check those folders, and those are now not working anymore! This needs to be fixed ASAP! Also, the "ß" in the "Nach außen" is a big problem when working with network shares, as this is a special character…
1 vote -
Acrobat icon in Windows 10 menu
I have already reported the fact that, when installing or updating Adobe Acrobat (which happens rather often), the program icon in the Windows menu is incorrect. I know how to bypass the problem by creating manually the good icon, but each time Acrobat is updated, this bad icon reappears (see screenshot).
This is a VERY long lasting bug. So please, fix it!!!
Thank you
28 votesHi,
Could you please try the following steps and let us know if the issue is resolved:
• Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
• Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
• Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
• Right click on Acrobat.exe > Send to > Desktop
• Right click again on Acrobat.exe > Pin to Start Menu… and close the window
• Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
• Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the shortcut here (you need administrator privileges for that)
• Rename this shortcut from “Acrobat.exe – shortcut” to “Adobe Acrobat DC” and close the window
• Again pin the icon on the taskbar.Thanks
AtirHi,
Could you please try the following steps and let us know if the issue is resolved:
• Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
• Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
• Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
• Right click on Acrobat.exe > Send to > Desktop
• Right click again on Acrobat.exe > Pin to Start Menu… and close the window
• Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
• Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the… -
Saved Printing Preferrences on single document
Microsoft Office products, such as Word or Excel, have the ability to remember previous printing preferences, even when you move the saved document to a different area or attach to an email. The document will still print, with your saved preferences. This is a feature that is highly needed on Adobe. For those of us with high profile clientele, it's nice for the client to be able to print without having to set settings or change preferences.
1 vote -
Window Snap bug it does not paste back or to any other pdf files
When snapshot is used and selected area is copied it cannot be pasted back to the same document or any other opened pdf document or into next page in the same pdf document,
Can it be fixed?1 vote -
Reduce Multiple Files - select a previously saved "custom" optimization
When "Reduce Multiple Files" is selected to optimize an entire folder of PDF files, there needs to be a question added to the questions/answers path that asks you to select from the list of saved optimization settings.
Right now, it ALWAYS uses the Standard settings, and the resulting graphics quality for screen shots and similar images is not very good. I have created a custom setting for the PDF Optimizer that gives the results I want, but there is no way currently to apply it across a folder of PDF files.
This should be an easy fix -- please implement it. Thank you.
When "Reduce Multiple Files" is selected to optimize an entire folder of PDF files, there needs to be a question added to the questions/answers path that asks you to select from the list of saved optimization settings.
Right now, it ALWAYS uses the Standard settings, and the resulting graphics quality for screen shots and similar images is not very good. I have created a custom setting for the PDF Optimizer that gives the results I want, but there is no way currently to apply it across a folder of PDF files.
This should be an easy fix -- please implement…
1 vote -
I have just had an interesting conversation with Adobe "Support" about emails being delivered to junk rather than inboxes.
I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.
This is the transcript.
Does anybody have any advice?
Hello Bob. I’ll be happy to assist you. What can I help you with today?
11:15 AMWe have an open case: ID XXX-XXXXXXXXX-XXXX
Can I get an update pleaseBrunda
Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I know if you have installed the Acrobat Pro DC application on your computer?Why was that link supplied?
As far as I can tell it has nothing to do with our caseBrunda
Well, there is no notes provided in the case notes. Agent is tried to contact you over phone and they could not connect with you. If installation is not the issue please let me know what can I help you with today?This is a update through your portal posted on the 3rd Dec
Unable to post... please see the portal update on 3rd dec
Can you see the update posted then?Brunda
Alright, please give me a moment while I got through the history of your conversation.
Well, echosign emails will not go to Junk emails all the time. However this is not controlled by us. It depends on the receiver system policy and trusted sites they have allowed.11:28 AM
All echosign emails go into junk for Hotmail, yahoo and Outlook domains
no exception.
The sending reputation of echosign is at fault
it needs addressing by echosign
At present anything sent to Outlook, Hotmail or Yahoo domains results in it going through to junk
This is them flagging echosign as potentially junk due to echosigns sending reputation.Brunda
Yes, that depends on the allowed trusted sites of the system who receives the email. The emails don't go as a hotmail yahoo or outlook emails, they are sent as an adobe email. If the receiver system does not trust the adobe server/site/certificates it would go into junk email of the Inbox.I did not say they go as Outlook, Hotmail or yahoo... I said when sdending from echosign to these domains
It has nothing to do with trusted sites
it is based on sending reputationBrunda
Echosign emails are sent to everyone from same trusted site. So if the receiver isn't verifying it it will go to junk inbox.The receiver performs a lookup on the sending domain or ip address...
The lookup is based from sending reputation.
EchoSigns reputation is currently below what Hotmail, Yahoo and Outlook find acceptable.
This is why they flag it as potentially junk
The reputation needs addressing.11:35 AM
Brunda
Ok, You can check with the email settings to have them hit the primary Inbox of email. As said earlier echosign emails can no be changed/modified from our end.Correct... you can escalate to EchoSign though
Brunda
However you can address this issue in below link of Feature Request Form :
https://www.adobe.com/products/wishform.html
Our Engineers will look into and work to have a workaround or fix to the issue.This is not a feature request
Echosigns reputation is not correct
Also, it has nothing to do with the inbox settings on recepiant email boxsBrunda
Yes, but you can post the same in this form and our development engineers will check and update on the same.Can you escalate please.
I have a support ticket open which you should be addressing... not me.
Also.. how often is your support portal looked at?
I have been posting requests for updates for around a week with no response.Brunda
Alright, Let me explain it to you, Adobe Echosign supports Government bodies and it is not at the fault to reach spams. Echosign is secured and verified to be used Globally. I would request you to check with the email settings of outlook, hotmail or yahoo emails. However not every customer who receives echosign mails to outlook or other domains have reported about mails reaching Junk inbox.you are wrong
test it
send an email from echosign to a Hotmail or yahoo addressBrunda
A work around by checking it at email settings could help you fix this issue. If this explanation not convincing I would request you to post the same in the feature request form so that our development would respond to it directly and address this issue.it will ALWAYS arrive in junk
Brunda
Alright, we also use outlook and we do receive echosign mails, but they directly hit our inbox and not the spams/junk inbox.It is not feasible to contact every customer that potentially uses a Hotmail, yahoo or Outlook domain to request them to "White List" or create a routing rule for emails that come from EchoSign.
Brunda
I understand your concern, however it would be better to have it posted directly to our engineers through the request form. It is an open forum to address issues directly to the development team.Not my concern, I have a support ticket raised with you that we pay for. If you need to escalate please do.
Let me put it this way...
How do we send emails from Ecosign to Outlook, Hotmail and Yahoo domains without the email being delivered to the junk folder?Brunda
Echosign emails are not sent manually, once you use the Adobe Sign it reaches our Adobe servers and the emails are sent from Adobe servers and not from an individual email ID/domain.So how do we send via Adobe Sign, via EchoSign to Outlook, Hotmail and Yahoo domains without the email being delivered to the recipient junk folder?
Brunda
Well, we do not direct the emails to junk folder. It is a verified email/trusted site from where the email will be triggered. However the the email reaching junk folder is depending on the receiver system and their verified sites. As the echo sign emails are triggered from same server their is no specific direction/rule to hit junk folder or any other folder.I know there is no rule.. And I know you do not direct to junk. As I said prior it is based on sending reputation... ie DMARK, DKIM, spf, blacklists, reported bulk senders, ect
So how do we address this?
Or what would you like me to do to ensure it gets delivered to my inbox rather than junk?Brunda
Well as said earlier you will have to address this issue through our global request form so that our engineer will look into it an reply. As a workaround you can create a rule in your mail box to have echosign emails hit your Inbox directly.You can not create mail rules for Yahoo, Hotmail or Outlook domains.
Brunda
Ok, you can try to contact the email client of yahoo, hotmail or microsoft for Outlook to have them check the sites verified by their servers.Please explain to me how that will help and what you expect them to do to resolve the issue
Brunda
Well they would explain you better as in why the trusted site email is reaching the junk folder. An email which has been verified and been used by the US government is reaching junk folder of these specific email domains. So they would be the right people to check as to why these emails are reaching the junck folder.lol
you have been a big help
many thanks
I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.
This is the transcript.
Does anybody have any advice?
Hello Bob. I’ll be happy to assist you. What can I help you with today?
11:15 AMWe have an open case: ID XXX-XXXXXXXXX-XXXX
Can I get an update pleaseBrunda
Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I…1 vote -
Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70
Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.
1 vote -
"Content preparation progress" alert is back and does not load.
"Content preparation progress" is now back and doesnt load. Super annoying and pointless. lets get this fixed.
4 votes -
"Import form data" via button not working
In creating a form, adding a button, and making the action of the button to Import from data" in clicking "add", the application will not allow me so select any other file type than pdf, but even then i cannot select a file to use for data.
1 vote -
1 vote
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3D model friendly capabilities
We need 3D capabilities in PDF form, so we can create brochures, e-books with 3D models that potential clients can observe the products in 3D.
Having the capability of checking the products in more dimensions would help people acquiring either model is being marketed2 votes
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