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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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5363 results found

  1. Adobe Sign - Won't Load Document

    When I upload a document and attempt to send for signatures, I can write the message to those I'm sending it to, adding their email addresses but that's it. When I click "Specify Where to Sign" it gets stuck @72% loading or it gives me the error message "Could Not Send, An invalid JSON was specified.

    3 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Lara,

    Are you still facing the issue? Does it happen to all documents or certain documents? If you still have issues using send for signatures, could you please share a screenshot and a document that you used when the problem occurred?

    Thanks,
    Adobe Sign Team

  2. ****

    Your software and website is useless. Why do you have to constantly supply buggy software that looks like it is written by primary school children?

    3 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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  3. unable to convert word to pdf

    Not getting to convert word to PDF. msg came up to contact support

    3 votes

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    0 comments  ·  Create PDF  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Sindy,

    Thanks for reaching out to us. We are sorry to let you know that acrobat web is currently not supported in your region.

    Regards,
    Shweta

  4. PDFs showing up blank

    PDFs aren't showing when I try and view them from a review link.

    3 votes

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    0 comments  ·  View PDF files  ·  Admin →
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  5. uploading documents always gets stuck

    I hate acrobat online. It ALWAYS freezes when I am trying to upload a document to request a signature from a client. This has cost me so much time refreshing and it messing up each time until the 10th time is the charm. So annoying please fix.

    3 votes

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    2 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello,

    Thanks for your feedback. Could you please provide some more details to help us understand the problem.

    How big is your file (size, number of pages, file format)?

    Is it possible for you to share the image file so we can investigate?

    Thanks in advance,

    Adobe Sign Team

  6. Signature too small

    Too small signature on returned document makes this product unusable. Please let me know if there is a fix.
    Thank you.
    Bruce Wigle
    brucew@mdwpa.com
    407-644-9801

    3 votes

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    1 comment  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Bruce,

    Thanks for your feedback. Could you please provide some more details to help us understand the problem.

    Did you use Request Signatures to request someone else to sign? Or did you use Fill and Sign to sign it yourself? Did it happen to all documents or just some? Is it possible for you to share the documents with us so we can investigate?

    Thanks,
    Adobe Sign Team

  7. Poor quality product

    After editing and downloading documents the spacing is always off. I pay for this service and am disappointed by the quality.

    3 votes

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    0 comments  ·  Commenting  ·  Admin →
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  8. Cannot save PDF files when editing

    I am not able to save PDF files after editing them using this service. Gives me an error number of 105. Says the file cannot be read when saving. Really need this solved since I am working from home.

    3 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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  9. Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?

    Acrobat Pro DC v. 2021.00520058

    Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)

    I am unable to connect to the server, check for new comments, send/publish my comments.

    In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."

    There is no way to do this.

    Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."

    There is no problem with my connection.…

    3 votes

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    1 comment  ·  Reviews  ·  Admin →
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  10. Horrific experience using this software

    The acrobat is very cumbersome and doesn't work well at all. I tried to use this for a big business change we are going through and every document was returned to us due to issues we had editing it. I had to convert all files over to Apple's Preview, which worked flawlessly and allowed me to complete my project in a timely manner and without any stress. Adobe needs to review this software and redo it. It's terrible and I am shocked it is adobe brand.

    3 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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  11. Very, very disappointed

    Have 3 year subscription to Adobe Acrobat DC. Very disappointed. Unable to convert web pages to PDF. When printing web to Adobe PDF, prints uneditable images. OCR scans are negligible. When opening browsers, prompted to sign in when already signed in via the desktop version. And even after signing in via a browser, I'm still prompted to try trials for features I already have! Help is not helpful at all. Hardly anything works! WHAT IS THIS!!

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Soooo user UNfriendly

    Although I appreciate that it is an option, the signing process pretty much sucks. Could you maybe try harder to make it even more user unfriendly??
    Examples:
    Being able to change the message that accompanies the request as you are specifying where to sign...
    Integration with Outlook address book?

    3 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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    Gathering Feedback  ·  AdminWanda (Admin, Adobe) responded

    Hi Jimmy,

    You should be able to change the message accompanies the signature request before it’s sent out. There is a Back button in the right hand panel where you are specifying where to sign, which will take you back to the previous screen where you can change the message.

    Thanks,
    Adobe Sign Team

  13. Unable to fill & sign on password protected pdf

    Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.

    3 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  14. Sign can't work, tech support can't fix it

    Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.

    3 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Thank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

  15. Missing agreement in the Adobe apps

    We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.

    3 votes

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello,

    Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

  16. terrible product

    word. to pdf on my resume was awful. lost most of the formatting. worthless

    3 votes

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    Need Info  ·  1 comment  ·  Export PDF  ·  Admin →
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  17. combine Files not working on PDFs

    I am experiencing multiple errors while trying to combine PDF files. Please advise.

    3 votes

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    1 comment  ·  Combine files  ·  Admin →
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  18. Pas de décompte du nombre de documents signés

    Bonjour,
    Il semble que le nombre de documents que nous pouvons signer soit limité à 150/an.
    Mais on ne trouve nulle part de décompte ou d'avertissement pour savoir à quel point nous nous approchons de cette limite.
    S'il vous plaît, affichez un décompte en haut de page, à hauteur du menu.
    Un grand merci.

    3 votes

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    Under review  ·  1 comment  ·  Send for Signature  ·  Admin →
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  19. Lousy and not user friendly.

    This software is not user friendly. Hangs and very difficult to use. I would not recommend it to any business wanting a way of signing documents.

    3 votes

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    0 comments  ·  Commenting  ·  Admin →
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  20. darkmode

    Can you add the automatic dark mode feature to the pdf reader?

    3 votes

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    0 comments  ·  Home  ·  Admin →
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