5265 results found
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Can't access my account invoice
The new product update is sometimes glitchy but the real problem is trying to access my account so I can get the latest invoice to give to our accounting manager. It used to be simple and now it's a bit of a mess. Disappointing.
2 votes -
PDF dokümanın donması
PDF dokümanlarım sürekli donuyor.
2 votes -
e-sign template is ******* worthless
I spent 30 minutes painstakingly creating template for Adobe e-sign out of a 50 page document. This included numerous signatures lines, check boxes, etc. I was right near the end when I suddenly, without warning, get a notice that my session has expired. It then kicked me out and deleted all of my work. Why the **** would I have a time limit for my session? Why would I not get any warning? Why would it not automatically save my progress? Are you ******* kidding me?
2 votes -
This interface sucks!
THIS NEW INTERFACE SUCKS!!! I cannot do HALF of what I need to be able to do in here anymore! Is there any way to go back to the old UX???
2 votesHi Austin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and are actively working on enhancing this experience.
Sign in Acrobat Web Team
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Adobe Sign Interface Improvement Recommendations/Problems
The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.
There are three major issues I've had with it:
Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is…
2 votesHello Nate,
We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,
Thanks,
Sign in Acrobat Web team
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Download individual file
I need to download an individual file that I request e-signatures, but now it just combine the file, so I can't download as an individual
2 votes -
Fields need to be re-assigned
Assigned fields need to be reassigned every time a template is used
- Create a template using Acrobat Web
- Add fields and assign to Signer or Prefill
- Save template
- Select Use template
- Some of the fields assigned for Prefill are no longer assigned
- Some fields assigned to Signer are no longer assigned
2 votesHello Veronica,
We are sorry you are having trouble with this issue, could you provide more information about it? For example:
- A video reproducing this issue
- The steps you do
- The file that you use
And any other information that you deem important will be helpful to us.
Thanks,
Sign in Acrobat Web Team
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Unable to insert templates
Unable to add a template to another template.
- Select to use a template in Acrobat web
- Select Edit -> Organize pages -> Insert Pages
- No option to select another template created in Acrobat web, only 'My Documents' folder is accessibleIf trying to download template to insert page from my computer, an error shows up
2 votes -
Update Glitches
The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.
2 votesHello Victoria,
We are sorry you are having trouble with this update. Could you provide more information about ? For example:
- The steps you do to encounter this issue
- The templates that are not working properly
- Any other information that you might deem important
Thanks,
Sign in Acrobat Team
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Dreadful updates.
This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.
2 votesHello,
We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.
Thanks,
Sign in Acrobat Web Team
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Request e-signatures from secondary email
When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.Many people these days have multiple email addresses.
It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.
2 votesHi Melana Hobbs,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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Compression of pdf file fails repeatdly
Error compressing
Compression failed2 votes -
Give users option to disable pop-up messages about new Adobe features, tour, e-sign, etc. in Adobe desktop apps.
In the Adobe Acrobat DC desktop application, users should be allowed to disable the pop-ups telling us to "Explore what's new" or "Welcome to the new Adobe Acrobat" or "Want to take a tour" and especially the "check out new e-sign tools" from the bottom of the tools menu. These are all super frustrating and many users' workaround is just to disable the new Adobe completely. I am not in favor of that solution, but I would like adobe to allow users to even have something like a checkbox to "Do not show this message again."
2 votes -
Poor Customer Service
Customer Service is awful. Online Chat agents will only help until they are stumped and then they hang up on you. Might be time to find a new product.
2 votes -
BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
2 votesHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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Comment on the shitness of adobe
Why the **** does everything have to go via your world beating in shitness website? Why can't I just 'export to Word' directly from the pdf? Pro not worth the money.
2 votes -
Pop-up What's news
This keep open the pop-up "What's news"
2 votes -
AdobeSign sucks
The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??
2 votesHello Paula,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:
- Where exactly in the process you are having issues
- The fields that are limited and you need
- Anything else that you consider helpful to us
Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save
Thanks,
Sign in Acrobat Web Team
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can't convert Word document to PDF
All I want to do is convert a Word document to a PDF, That has always been easy and free, but now your trying to make me buy an expensive package I neither want or need, Most annoying!!!!!
2 votes
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