617 results found
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AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on
AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on their machines? We know that a few of the invited users have downloaded & installed Adobe Pro DC. How many of the invited users need to download & install Adobe Pro DC?
5 votesThanks for your feedback. We will forward this concern to admin console team and see if they have any plans to work on this in future.
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Crash Crash Crash it is like watching a NASCAR Martinsville Race.
I do not know what your programmers did to the Adobe products in the 2018 version but all Acrobat and Illustrator keep doing is crashing my computer. I reinstalled 2017 Illustrator but there is not a rollback for Acrobat. Please tell your programmers that "Just because you can does not mean you should"
1 voteI am sorry for the inconvenience you are facing, next time you see Acrobat crash, can you please save the crash logs and attach them here, it will help us to narrow down the issue.
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Acrobat keeps closing for no reason and it is NOT autosaving my files
Acrobat keeps closing for no reason and it is NOT autosaving my files.I already pay a subscription fee every month and you want ANOTHER $80 to help me. I didn't choose to close the program I didn't have a choice and charging $80 for something that is YOUR fault is daylight robbery
3 votesApologies for the trouble, can you provide the Acrobat version you are using. Also does Acrobat quits with a crash? if yes kindly provide the crash logs.
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Dialog/Info Box API display defects
Bug Report - The text in these API's are stunningly useless to me. Check these screenshots and send this issue to someone who knows how to fix it. I've been dealing with this problem, and have tried to get it resolved, since day 1 of my purchase of Adobe Pro XI. My other Adobe products have some of these same defects in the API's. These boxes are unreadable. No adjustment to screen display or resolution or in the program preferences makes a bit of difference.
2 votes -
Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message
I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.
27 votes -
Anand Rao Anand
This person needs some rest he is travelling and worked out poor guy promised to send a free trial but has no time to rest his rear .. Added to that he is so pre occupied that he forgot to tell me that the option of purchase for one month is not his beer ...
1 voteCan you elaborate on the issues you are facing with Acrobat DC?
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bought Adobe Acrobat Pro DC but still saying trial
Purchased Adobe Acrobat Pro DC but it's still states that my trial has expired and I need to purchase. I have already gotten an email notification that the purchase was successful. But I still can't access
9 votes -
trial version despite creative cloud subscription
I have a creative cloud subscription but all my apps changed to "start 7-day trial" or "buy now". Even a complete uninstall of all apps and creative cloud app followed by a fresh install did not solve the problem. Also my Adobe Acrobat X has been uninstalled without my approval.
5 votes -
Your message
I have Adobe Acrobat Pro on basis of monthly payment. Today I receive a note: "You have seven days left...)".
2 votesMarking this issue as resolved as there is no response from the user.
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2 votes
By default auto-update feature is turned ON, but you can infact turn it OFF.
http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html?zoom_highlight=updates#idkeyname_1_20396Let us know if it solves the issue.
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Ctrl-F feature broken in new update
When perusing a PDF file, using the Ctrl-F feature to search the file for a word or phrase causes the entire program to shut down completely. Started on new update yesterday for the PRO DC Version 17.012.20098 update.
2 votes -
subscription
I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.
5 votesMarking this issue as resolved as there is no response from the user.
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Too many similar products - very confusing.
I don't understand the differences between Acrobat Pro, Acrobat DC and other (maybe?) similar products. I get confused over which features I have. I’m not even sure which license I have, because I used to have Acrobat X Pro, then I was upgraded to DC without knowing how or why or being given a choice or understanding what that meant. I’ve now had DC for quite a while, but when I logged into a different device, it wanted me to buy a license.
Please straighten all this out and explain it so we can all understand what we have and…
2 votes -
Sanitize
Issue: The Sanitize function does not work in Adobe Acrobat Pro 2017 Desktop (purchased March 2017).
2 votesMarking this issue as resolved as there is no response from the user.
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Acrobat CC excessive Ram usage
Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
The RAM usage seems to increase much more quickly if it is an image heavy…33 votesThanks for the update Jan. Glad to know that your problem is resolved.
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Acrobat Pro 8 Feature
Hi Team,
The functionality of PDF comparison that was available in Acrobat Pro 8 was great and would like to use the same, could you please guide, if we have license for Acrobat Pro DC then we could use the earlier version.
Especially for textual comparison of pdfs.
Thanks,
Raj2 votes -
Problem: separate licenses needed for individual computers that dual-boot to Mac OS and Windows.
Having to purchase separate licenses for a single computer running as a dual-boot environment is highly problematic.
Only one licenses is used at a time!
2 votes -
Error in Adobe Acrobat DC Pro Installer
I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
This download proceeds normally.After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.
The trouble is that Safari is not running!
I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.
Please correct the…
1 vote -
Adobe Acrobat Pro DC should work as Acrobat Reader after 7 day trial
I think Adobe Acrobat Pro DC should work as Acrobat Reader after the trial period ends. This way, like in my case, people that want to buy a monthly subscription on and off can still use it as Acrobat Reader and don't need to install Acrobat Reader separately.
8 votes -
(Not Responding)
(Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks
17 votes
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