2167 results found

1. Bug: Save as not working: "The File may be read-only, or another user may have it open.

   Unable to "save-as," export, or e-sign a PDF document.

   Error message when trying to export as another PDF file type, or as another PDF with normal "save as":

   "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

   I am using Acrobat 9 Pro on a Mac OS Sierra 10.12.6.

   6 votes

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2. Found Hang in Acrobat Send File function with current version of Outlook

   Hi, I found a hang in current release Adobe Acrobat DC (2017.012.20095) when working with Microsoft Outlook on the Mac OS X. I've reproduced on two different Mac models with different versions of the OS. (10.12.6 and 10.12.4) and different versions of Outlook (15.37 and 15.28). This started happening very recently so the problem has to be in a recent update and I think it is because we upgraded Acrobat to the latest on the effected machines.

   Steps to reproduce primarily setup related. We heavily use the Share menu so that we can mail PDF files quickly as they are processed. We have Outlook selected as the default Mail application which is set in the Preferences of the built-in Mail app so that email requests will go to Outlook.

   To reproduce: Use any open PDF, Select File->Send File->Attach To Email

   As soon as you do this, the proper email will be created in Outlook, but Acrobat goes into a loop and pegs the processor at 100%. I have attached a sample dump so that you may have an idea of a starting point. The SendMail / CloseInterator part looks interesting.

   I certainly will not let anyone else in our company upgrade to the new version of Outlook on our end because this functionality is extremely important to our workflow.

   Complete Uninstall/Install of all Adobe and Outlook files/programs did not help.

   If you need any help reproducing or have any questions, feel free to contact me. If there is any way I could get an installer to the previous Acrobat on Mac, I would be forever grateful. This is severely effecting productivity. Thanks, Jeff

   Hi, I found a hang in current release Adobe Acrobat DC (2017.012.20095) when working with Microsoft Outlook on the Mac OS X. I've reproduced on two different Mac models with different versions of the OS. (10.12.6 and 10.12.4) and different versions of Outlook (15.37 and 15.28). This started happening very recently so the problem has to be in a recent update and I think it is because we upgraded Acrobat to the latest on the effected machines.

   Steps to reproduce primarily setup related. We heavily use the Share menu so that we can mail PDF files quickly as they are… more

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3. Translate English PDFs to Spanish.

   To add an option in Adobe to translate documents from English to Spanish.

   5 votes

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4. measure text

   the measure tool has no way of increasing dimension text height.

   bluebeam has this. really the measure tool is way behind what engineers and construction guys need,

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5. 以前のバージョンの場合、必要な文章の一部をドラッグすれば、テキスト化されて利用できました。今は、全体を一度テキスト化してから、コピペする形となり、非常に不便を感じています。現在のやり方が悪いのか、それとも、ソフト的にそのような使い方を想定していないのか。改良ください。

   以前のバージョンの場合、必要な文章の一部をドラッグすれば、テキスト化されて利用できました。今は、全体を一度テキスト化してから、コピペする形となり、非常に不便を感じています。現在のやり方が悪いのか、それとも、ソフト的にそのような使い方を想定していないのか。次回のソフト改善の際に、そのような使い方ができるように改良お願いします。

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6. Does acrobat have access to my computer?

   Whenever I use acrobat, my mouse seems driven by commads - not mine - to do things in acraobat. Things like scrolling, moving mouse, opening other windows in acrobat. Is it a ghost or is it Adobe?

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi,

   I am afraid, Acrobat can not be responsible for this abrupt behavior. Please
   do a virus scan on your machine. Let us know if that helps.

   Thanks

7. using Flattener Preview to convert text to outline, Adobe v2017.012.20095 duplicate files with font, even with watermark
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8. 3d connexion 3d mouse useability of zoom feature

   In previous versions of Adobe Acrobat / reader you could use a 3d mouse (3dconnexion) to zoom and navigate a document. This is very helpful on larger drawing type documents where you want to move around and zoom in. I noticed that the 3d mouse does work to scroll up and down a text type document. Are there any plans to integrate zoom and pan features?

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   Under review  ·  Pratyush Dhoundiyal responded

   Choose View > Zoom > Pan & Zoom, or click the Pan & Zoom tool in the Select and Zoom toolbar.

   Do any of the following:
   1.Drag the handles of the box in the Pan & Zoom window to change the document magnification.

   2.Drag the center of the box to pan across the area you want to see.

   3.Click the navigation buttons to move to a different page.

   4.Enter a value in the zoom text box, or click the plus or minus buttons to increase or decrease the magnification by preset levels.

9. Change default lookup link for selected word definitions in Acrobat Pro and Reader

   Currently the default lookup reference for word definitions in Acrobat is dictionary.com, an inadequate resource for a great many word definitions. There should be a setting to change this default to another URL of the user's choice. Some examples, but not exclusively, that are significantly better than the current choice would be merriamwebster.com or oxforddictionaries.com

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10. A document where images cannot be screenshot to be searched for on google images or way to alter our images so same images don't come up

    I need to be able to create a document where the images we include can not be screenshot and the searched for in google image search (thus enabling the person I am sending the PDF to to go to competitor websites who have the same images as us). So either no screenshot allowed or the ability to change the images we have sufficiently that google image will not find it.

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11. Allow for customizability of text snippets in advanced search results

    Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

    Problem 1. The length of text snippet in each search result is too short.
    Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

    Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors nowadays; we can make the advanced search window itself huge; why not allow for the ability to make the search result snippets really long, too? Or at least longer than they are now?

    Solution to Problem 2: allow the user to customize where the search term occurs within the result snippet. For instance, this could be a finely-grained preference, such as "Search result should be returned with X number of characters/words before/after it" where X is some user-entered number. Or there could be just a coarsely-grained preference, such as, "Search term should occur at the beginning/middle/end of the snippet."

    Reason these are needed: often, a snippet is informative only if you have a certain amount of surrounding text, or only if you know a certain amount of text that comes before and after the term you searched. Presently, however, the search term occurs as the very first, or sometimes second, word of the snippet result. If you wanted to know what came before your search term in order to judge the relevance of a particular search hit, the snippet becomes unhelpful. In such cases, you have no other option but to click over to the document to get your context and then back to your search window to jump to the next result. But then, if you do that, it negates the point of having that result snippet. Such clicking back and forth between search result window and document window might not sound like much, but when your search results number in the hundreds, this clicking-back-and-forth procedure makes your work very inefficient; in a large publishing or indexing project, you might need to perform thousands of advanced searches, each with dozens or hundreds of hits. In such situations, the time-saving potential of implementing this request becomes apparent.

    Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

    Problem 1. The length of text snippet in each search result is too short.
    Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

    Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors… more

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12. Show page numbers in advanced search results

    Problem: When doing an Advanced Search, in order to find out the page number of any given search result, you must hover the pointer over each individual search hit and wait for a popup of its page number to appear.

    Feature request: Show the page numbers on which those hits occur, and preferably in a column to the left of each search hit.

    Reason it's needed: This would save a tremendous amount of time for certain labor intensive tasks, for instance, manually indexing a book. To elaborate a bit: When manually indexing a large book (say, 500 pages), you regularly need to index terms that have a couple hundred occurrences. Currently, when confronted with such a large list, you either (1) have to hover over each entry individually to find its page number or (2) you have to click on the entry and watch where the document jumps to. Neither of these is very efficient. It would be far more efficient if you could just see the page numbers at a glance to the side of the search results. This would let you see at a glance that, for instance, the next 50 occurrences of a given index keyword occur over, say, just 6 consecutive pages. This would let you make short work of a large list--you would just take note of the page the range and move on, thereby saving you the time of having to hover over or click on those 50 entries (or some significant portion thereof).

    Problem: When doing an Advanced Search, in order to find out the page number of any given search result, you must hover the pointer over each individual search hit and wait for a popup of its page number to appear.

    Feature request: Show the page numbers on which those hits occur, and preferably in a column to the left of each search hit.

    Reason it's needed: This would save a tremendous amount of time for certain labor intensive tasks, for instance, manually indexing a book. To elaborate a bit: When manually indexing a large book (say, 500 pages), you regularly… more

    8 votes

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    Under review  ·  Vivek Chandra responded

    Hi Tim

    We have shared your concern with the team and we will look into this.
    Sorry for the inconvenience!

    Regards
    Vivek

13. Acrobat combine files + Batch compare pdf + Clarify array object error

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

      - If the files are in different folders, it ignores the folder structure, even if 
        WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
        [See Example #1 at the end.]
    
      * >>>>> Using different tools, I've finally been able to achieve the desired result! 
          I've combined over 1,000 pages coming from DIFFERENT folders  
          and subfolders so that the final Binder is true to actual file sequence in 
         each of the original folders (including their respective subfolders). <<<<<
    

    1. "Expected an array object" error when comparing 2 pdf's
       • Indicate which page/pages has/have error
       • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

      - Worst of all, the document seems to be correct during most steps. 
         During several steps, it can be searched and put into a binder.  
         Suddenly, seemingly out of nowhere, this error occurs and all 
         subsequents tasks cannot be run!   
    
      - A compare of the document is NOT possible. See "Docu Processing"
    
      >>>>>> I found this is the Acrobat archive: 
      value at index 0 must be an indirect object
      "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
    
     >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
    

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF." "

    1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

     - As verified by tech support, it is only possible to compare one 
       pdf with another. Because of the way Acrobat works, a minor 
       change not related to the content will never match as per any 
       and all of the available compare programs. 
    
       >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                    save again as 456.pdf.    Do NOT make any changes! 
    
                    Looking at KB-size, the documents will seem identical, 
                    but they will in fact differ by 1 to 3 bytes in size. 
    
     - Basically, because the filename is stored somewhere in the
       document, the 3 pdf's will NEVER compare as "EQUAL", unless 
       they are reviewed in a tedious, manual, multi-step manner. 
    
     - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
        will "reveal" that the content is identical. 
    
      - Now consider the nightmare of trying to "cull" old backups 
        or various attempts to "combine" ....... and you can see that 
        MONTHS would be required. 
    
      - I have purchased several compare packages. They work fine 
        on many file types,  but they absolutely CANNOT handle 
        batch pdf compares!
    
     - Think of charging 
             (just  $25 for such a tool)   x
             (the millions of worldwide Acrobat Users)   x 
             (only 20% purchased)    = 
       LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
    

    1. It seems that various financial institutions etc have
       different ways of INTERNALLY storing the contents of
       a pdf. Specifically, FONTS are not FONTS. That means
       that documents when printed look 100% alike, but
       when electronically compared, the FONTS and similar
       information causes havoc.

       Adobe is the leader in pdf creation.

       There is a need to batch compare or batch redact
       without the nightmare of font-like hidden elements.

    2. Protection > Redaction could also be greatly improved
       to make life easier for the user:

       Global redact in this document:

       From "text 1234567" to "text 12...67"

       From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
       (Remove only the last letter of the longer text).

    Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

       Folder 1      1
                             7
                             x
                             y
                             z 
    
       Folder 2      1
                             9
                             a
                             b
                             c
    

    • Use Windows Explorer to search for *.pdf and sequence by folder.
    • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
    • Block copy the above and right click in that sequece to "combine"
    • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
    • Yes, it bunches the 1's !!!!!
    • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

    This still does not work
    "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

    Batch processing to Actions in Acrobat DC HOW?!?!?
    Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

    If you check the internet, there are literally hundreds of people who really need these features.
    As the market standard, Adobe would help it Users if these features were implemented.

    Sincerely,

    Inge

    PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

    … more
    4 votes

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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

    Thanks,
    Adobe Acrobat DC Team

14. redaction

    When saving a redacted file, the option to for "redacted" to NOT be added to the end of the file name.

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15. Allow Action Wizard to "Close" files

    The feature was available on early versions which made batch processing easier. I believe it allowed the user to Execute a Menu Item. Please bring it back. The javascript work arounds all seem to have their own little issues.

    13 votes

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16. An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.

    An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.
    --this is the error message coming ups when i try to email pdf doc opened within Adobe PRO Dc program

    2 votes

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17. Bug: Unable to Open a pdf while mid-saving another.

    Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

    Reproduce:
    1. Opened an pdf from Microsoft Outlook.
    2. Went to file > "save as'
    3. Used windows explorer to open another pdf that was saved on windows cloud storage.
    4. Unable to open second pdf file.

    Environment: Windows 7; Adobe Acrobat Pro DC 04581.

    Expected Result: I should be able to open the second pdf file

    Observed result: Unable to open second pdf file

    Bonus: Results occurred once I was out of the 'save as' menu.

    Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

    Reproduce:
    1. Opened an pdf from Microsoft Outlook.
    2. Went to file > "save as'
    3. Used windows explorer to open another pdf that was saved on windows cloud storage.
    4. Unable to open second pdf file.

    Environment: Windows 7; Adobe Acrobat Pro DC 04581.

    Expected Result: I should be able to open the second pdf file

    Observed result: Unable to open second pdf file

    Bonus: Results occurred once I was out of the 'save… more

    1 vote

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18. Customize individual tool selections in toolbar

    Allow users to customize the toolbar- add some (not all) drawing markup tools, comment tools, editing tools, highlight tools, without having to add an entire group. There are tools in a group that I never use, but I must select a group and wait for it to load, rather than seeing all my frequent tools at one time.

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    Resolved  ·  5 comments  ·  Other  ·  Delete…  ·  Admin →
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19. Bug on Redacted Information

    I have received a redacted contract on Adobe Acrobat Standard DC that I use on Windows 7. When I hold down ctrl and scroll in (to zoom) the redacted information flashes and I can see what information is blacked out. I think the information should be securely blacked out so there is no possibility of obtaining that information.

    1 vote

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    Under review  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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20. Cannot email a .PDF when Photoshop or Illustrator are open.

    Windows 7
    MS Outlook 2003
    Adobe CC

    1 vote

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