11929 results found

1. I can't open the PDF attachment from email

   I received this file thorough email and I can't open it in my MacBook, but it opens in other computers.
   This happens daily with many other PDF's I receive.

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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble, can you provide the Acrobat version you are using.

2. 00 days left for trial for AdobeAcrobatProDC I admitted to today?

   I am offered to try Adobe Acrobat Pro DC for 7 days. When I click the try-it-free button in the Adobe letter sent to me, then accept an installation, I find that I have no days left to try! See pictures.
   What is this??

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   2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

3. "Edit any PDF"

   Please stop sending out emails that say it is quick and easy to edit a PDF without qualifying what is possible and what the consequences are. I have several clients who now think it is possible to edit PDFs, but the reality is that it is NOT possible to do so professionally.

   The end result of clients editing PDFs is that version control is lost from the original files that generated the PDF, artwork needs to be recreated to match the edited PDF and because there appears to be no way of tracking what the client has changed, the clients then need to re-proof the entire document. The clients are also unable to make any form of accurate edits as they don't generally have the correct fonts available.

   Edited PDFs are unsuitable/unreliable for sending to a printer for offset printing. You are unable to edit a PDF without spacing and alignments getting messed up and you simply do not have enough control to maintain anything other then the most basic layout.

   It is reckless, unprofessional and incredibly frustrating that you continue to send emails out encouraging people to edit PDFs. It is costing people a lot of time and incurring unnecessary costs to fix files when someone edits a PDF.

   Until you have the technology to make this feasible could you please stop claiming that editing PDFs is a good idea, or to be encouraged.

   it is NEVER a good idea to edit a PDF. A PDF is simply a format for delivering the final document. It should never be treated as a live file to be worked on.

   Please stop sending out emails that say it is quick and easy to edit a PDF without qualifying what is possible and what the consequences are. I have several clients who now think it is possible to edit PDFs, but the reality is that it is NOT possible to do so professionally.

   The end result of clients editing PDFs is that version control is lost from the original files that generated the PDF, artwork needs to be recreated to match the edited PDF and because there appears to be no way of tracking what the client has changed, the clients… more

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   Resolved  ·  1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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4. Export to PDF with no Dialogue Box from Automated Process

   I need a way to create a PDF using an automated process that does not cause a popup window to appear. If there were a way to set the file location and file name without the dialogue box it would be very valuable to us.

   There is an application called Bullzip that provides this functionality and charges a great deal of money to provide it.

   I am attempting to use an application called Bartender to produce label images that I want saved to a file location as a pdf. The only way that I have seen it done is with the Bullzip application.

   Adobe Acrobat support claims that Adobe Acrobat Pro does not have this functionality.

   I need a way to create a PDF using an automated process that does not cause a popup window to appear. If there were a way to set the file location and file name without the dialogue box it would be very valuable to us.

   There is an application called Bullzip that provides this functionality and charges a great deal of money to provide it.

   I am attempting to use an application called Bartender to produce label images that I want saved to a file location as a pdf. The only way that I have seen it done is with… more

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   You can achieve this via Actions or Create Multiple PDF files option in a non-interactive way.
   You can also achieve that via a script or refer to the Acrobat SDK for some API to do that.

   Thanks
   Tanvi

5. I am using Adobe Acrobat Pro XI in Windows 10. The software always stall and stop working

   I have using a registered Adobe Acrobat Pro XI. Lately I have upgraded by operating system to Windows 10. The registered Adobe Acrobat Pro XI always stop working and reported error.

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   Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

   Marking this issue as resolved as there is no response from the user.

6. Bug - Name in top Right Corner Constantly Changes

   I have changed my name a few months ago. When my account was created I went by a different name. I have updated my account to show my new name. It seems like every .pdf I open shows a different name. Sometimes it shows my old name and sometimes my new name. I have tried signing completely out and back in, same issue. It happens randomly. Steps to re-produce the issue is to just open a .pdf file. Environment - Windows 10, domain joined computer.

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7. Allow the Creation of Multiple Highlight Pin Icons to Set for Different Colors

   Using CTL-E to set the Default Pin Color for the Highlight Icon is slow and requires several steps. Please allow for the creation of multiple highlight pin icons that a user can just select the required Color Highlight Icon for a one-set quick change of color.

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   Resolved  ·  2 comments  ·  Commenting  ·  Delete…  ·  Admin →
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8. Can not open file on disk --> windows 10 & PPRO CC 2017 11.1.1
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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble, can you provide the Acrobat version you are using.

9. Acrobat Pro DC Needs Better ERROR Messages

   I'll first give an example then explain why Acrobat Pro DC needs better error messages.

   We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

   Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

   Sometimes something goes wrong when editing the PDF.
   For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

   This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day...

   The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem.

   What would be better would to give an option to the user ignore the error and keep processing the rest of the document. OR process the entire document and generate a report of pages that contained errors so the user could then attempt to go and repair those pages.

   Ok so hold on because this gets better...

   So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
   Then we get the error: "An incorrect structure was found in the PDF."

   Ok well what now? Where is the option to repair the structure of the PDF?? Or at least tell the user what part of the structure was incorrect.

   Ok so now I guess we'll export the whole thing to PostScript and run it through Acrobat Distiller DC and rebuild the PDF with the Standard profile.
   Which still gives us the same errors! So the only option we are left with is rebuilding the entire PDF from the ground up which can take days...

   I understand that the Adobe Support Community can't really change the future of Adobe products but I am hoping this post will eventually make it to the developers at Adobe who might add just a few lines of code to tell me on which page the "A number is out of range." It would be very helpful.

   Acrobat Pro DC is a great product but when things go wrong it doesn't seem to handle errors very well.
   Please build-in PDF document error recovery or at least give the end-user a little more information to help them fix the problems. This is a "Pro" product.

   Thanks for your time. I hope this reaches the right people.

   I'll first give an example then explain why Acrobat Pro DC needs better error messages.

   We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

   Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

   Sometimes something goes wrong when editing the PDF.
   For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

   This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds… more

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10. keyboard shortcut for Save as PDF/Print to PDF

    In Mac, I have always used Command+P+P to save anything as a PDF (i.e., print to PDF).

    Since I've installed Pro 2017 this feature no longer works. I know it works in Sierra, which is what I'm using, because it works on my other Sierra machine in which I have not installed Pro 2017. So it must be a peculiarity to Pro 2017.

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    Resolved  ·  0 comments  ·  Printing  ·  Delete…  ·  Admin →
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11. How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

    I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

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12. drag and drop

    With version "8" I was able to drag and drop pages from one window to another. Very useful when making changes to large documents. Reprint one corrected page as a single PDF page then drag and drop it into the final document, then delete to old page. I will miss being able to use this technique. It was fast and direct.

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13. BUG - PDF Maker will not print PDF with any file containing Calibri font

    Create a document in Word, Excel, or Outlook with Calibri font and try to print to PDF. You will get the attached error message and no PDF will be created.

    Windows 7 Pro

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    Resolved  ·  4 comments  ·  Printing  ·  Delete…  ·  Admin →
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14. Since Windows 10 I always get error messages when trying to update "Fehler 140300" Where can I find the Acrobat registration code (no pape b

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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

15. I cannot print my bill for records of my monthly payment. In fact, I can sign on, but every time I depress manage acccout, I have to resign

    I cannot sign in to print a simple statement of payment for managing my account. Everytime I depress manage account, I have to resign in...

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    Resolved  ·  0 comments  ·  Printing  ·  Delete…  ·  Admin →
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16. 要求された操作を完了できません。テキストエンジンを初期化できません。

    文字入力が出来ません。次のようなメッセ－ジが表示されます。「要求された操作を完了できません。テキストエンジンを初期化できません。」

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    Need Info  ·  0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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17. Add a scrollbar in password security dialog box

    Cannot access the OK button on the security details screen. I have a small screen and it is not visible.

    Read the details in the Adobe Support Case.

    Case #0189029806

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    0 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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    Resolved  ·  cdas responded

    No update from user.
    Does not seem to be product issue.

18. Page numbering in Excel

    While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

    Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

    Please help. Thank you!

    While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

    Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

    … more

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    Under review  ·  Bablu responded

    Investigating this

19. Import Image for Initials

    The same options for creating a personalized signature should be made available for creating personalized initials. Specifically, I'd like to be able to import an image file of my initials. Currently, the only options are to type your initials or use the cursor to digitize them. Neither sufficiently replicates the look of real, handwritten initials.

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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20. my texts is all symbols when I display a PDF

    my texts is all symbols when I display a PDF

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    Need Info  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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