1797 results found

1. ORC without ruining text

   Please forward to your designers:

   Your OCR and optimization settings are all guesswork and generally produce counter-intuitive results in terms of image quality and file size.

   Not only are the results counter-intuitive, it seems there is no combination of settings which does not create a fuzzy mess of the text.

   Adobe is incomprehensibly inept at handling its own creation.

   3 votes

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   4 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
   Declined  ·  rishusha responded

   NO response from customer for three months. Closing the thread.

2. Get rid of the floating toolbar over my document

   See attached image. This toolbar that adds nothing new or useful other than to make it more difficult to access or read documents needs to be easily removed/minimized/docked by the end user. I can't imagine what made anyone think "obstructing access to the document is what users want!"

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   9 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. I cannot copy and paste Like did before I renewed WHY? It is a feature I use all the time and it has become invauable in expiditing my work.

   I cannot copy and paste Like did before I renewed WHY? It is a feature I use all the time and it has become invauable in expiditing my work

   It works fine here

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   0 comments  ·  Page Operations  ·  Edit…  ·  Delete…  ·  Admin →
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4. Automate the combination of multiple images to PDF, and name the resulting PDF using the Folder's name.

   I would like to be able to place images within a folder, then batch convert many folders to produce 1 PDF per folder. For example "FOLDER1" contains 10 jpges. I would like FOLDER1.pdf to be 10 pages, "FOLDER2" to be FOLDER2.pdf and so on.

   4 votes

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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5. Scan and OCR error, after scanning text and image disappear

   When I ran a scan and ocr on my document, almost all the pages were blank after the scanning. before scanning the text and images were still visible.

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   0 comments  ·  Scanning and OCR  ·  Edit…  ·  Delete…  ·  Admin →
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6. AI Removal

   I think we can all agree that your AI pop-up is the most annoying and useless "feature" on Adobe. As you can see, several cases have been opened against it, and ALL the cases have been upvoted. How much longer til y'all actually get rid of it? Since we're talking about annoying pop-ups, can you also find a way to disable the pop up when I copy text? I just need to copy some quick data into another spreadsheet and every time I select the text I have your stupid pop-up to Generate an Image, Simplify, Define, or Ask your Useless AI. Get rid of it. This could easily be mitigated to basic text functions like highlight or strike text. Your little "helpful" tools are a nuisance. I can simplify on my own, if I need a dictionary I'll google it, and we've already gone over your ineffectual AI Assistant. I have to click off my highlighted text to get rid of this worthless pop up and I need to see the text underneath what I'm copying. This pop-up blocks 25% of a page, get rid of it. Get rid of AI pop-ups get rid of "helpful" tools pop-ups. You are a document reading program. Allow us to read our documents and move on

   I think we can all agree that your AI pop-up is the most annoying and useless "feature" on Adobe. As you can see, several cases have been opened against it, and ALL the cases have been upvoted. How much longer til y'all actually get rid of it? Since we're talking about annoying pop-ups, can you also find a way to disable the pop up when I copy text? I just need to copy some quick data into another spreadsheet and every time I select the text I have your stupid pop-up to Generate an Image, Simplify, Define, or Ask… more

   6 votes

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   0 comments  ·  Generative AI  ·  Delete…  ·  Admin →
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7. Bug Report: Viewing pdfs from task bar

   1. Viewing pdfs from task bar flickering

   2. After minimizing the opened pdfs, I try to go to the task bar to view the 4 or more pdfs that I have running. It wont view all of them (flickers the images) so I cant select the one to open up when I hover over the icon in the task bar until after several tries?

   3. Windows edition: Windows 7 Professional, Service Pack 1
      Adobe Acrobat Standard DC Version 2019.010.20091

   4. Expected result: Show opened pdfs when hovering over task bar Adobe icon.

   5. Observed result: Place pointer over Adobe icon in task bar flickers opened pdf images, until after several times replacing pointer over image.

   1. Viewing pdfs from task bar flickering

   2. After minimizing the opened pdfs, I try to go to the task bar to view the 4 or more pdfs that I have running. It wont view all of them (flickers the images) so I cant select the one to open up when I hover over the icon in the task bar until after several tries?

   3. Windows edition: Windows 7 Professional, Service Pack 1
      Adobe Acrobat Standard DC Version 2019.010.20091

   4. Expected result: Show opened pdfs when hovering over task bar Adobe icon.

   5. Observed result: Place pointer over Adobe icon in task… more

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   Need Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Please allow for your new Acrobate to have the following layout.

   I was able to figure out how to get back to the more natual and organic user interface by going Menu and then selecting "Disable New Acrobat" for anyone having issues with the bad UI.
   Acrobat please ensure that users will have the ability to customize their ribbons to look like the image I have attached.
   I need to be able to remove the floating tool bar like I have done in the attached image I like a clean document field without floating tool bars that I don't need there. Also please keep the menu ribbon on the top and customizable. If you are going to force us to have a floating tool bar at least let us remove what we don't need and orginize it the way we would like it to be. By forcing it to be the way you want it you are creating a pain of a program to work with. The old layout was way more intuitive this new one needs to be tossed and then make changes aligned with what your users need from the program and being able to customize your apperance is something that users need.

   I was able to figure out how to get back to the more natual and organic user interface by going Menu and then selecting "Disable New Acrobat" for anyone having issues with the bad UI.
   Acrobat please ensure that users will have the ability to customize their ribbons to look like the image I have attached.
   I need to be able to remove the floating tool bar like I have done in the attached image I like a clean document field without floating tool bars that I don't need there. Also please keep the menu ribbon on the top and… more

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Bug? pdf in email is legible when opened on iPhone BUT all pages are grey fuzz after using Copy To Acrobat

   Is this a bug with reader for IOS or something wrong with this file? I received 2 files in the original email. When I open them on my iPhone, I can see the contents in both files. The file having issues has a ****** first page and the rest isn't a really clean scan but all pages are legible. After Copy To Acrobat, the attached file has nothing recognizable.

   I tried to "Copy to Acrobat". Both files saved to acrobat but the attached file opens up as all grey fuzz. No characters visible, nothing. This doesn't happen when I open on my Mac and save to drive then open with preview or adobe reader dc.
   I removed reader for iOS and reinstalled, as well as updated to iOS 12.3 and it still doesn't work on my phone.
   I've attached the file as saved onto my computer. I've also attached it in the *.eml

   Is this a bug with reader for IOS or something wrong with this file? I received 2 files in the original email. When I open them on my iPhone, I can see the contents in both files. The file having issues has a ****** first page and the rest isn't a really clean scan but all pages are legible. After Copy To Acrobat, the attached file has nothing recognizable.

   I tried to "Copy to Acrobat". Both files saved to acrobat but the attached file opens up as all grey fuzz. No characters visible, nothing. This doesn't happen when I… more

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   1 comment  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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10. Add a dedicated "Night Mode" for Windows version of Acrobat

    I recently noticed that Adobe included a dedicated "Night Mode" on the mobile version of acrobat reader in the latest update. I used it & it's great. To tell the truth, I had to use another third-party pdf reader whenever I needed to read pdf in Dark Mode. That problem is solved a little bit because of the dedicated "Night Mode" on the mobile version. But I still have to face hassle on the pc. I searched on the Internet. It told me to change the color options in the accessibility. It doesn't always help, to be honest. Some pdfs are made by combining multiple images. & we cannot change any image color using that process. So definitely it doesn't help & certainly it isn't user-friendly. I would be greatly helped if there is a dedicated "Night Mode" on the next update. Thank you.

    I recently noticed that Adobe included a dedicated "Night Mode" on the mobile version of acrobat reader in the latest update. I used it & it's great. To tell the truth, I had to use another third-party pdf reader whenever I needed to read pdf in Dark Mode. That problem is solved a little bit because of the dedicated "Night Mode" on the mobile version. But I still have to face hassle on the pc. I searched on the Internet. It told me to change the color options in the accessibility. It doesn't always help, to be honest. Some pdfs… more

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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11. View revised text after editing with strikethru/insert text/replace text

    After marking up edits (using the Comments tools of Strikethrough, Replace text and Insert text) in PDF proofs generated by InDesign, I want to be able to view and copy the edited text as it will now apppear, without the mark-up. This is because it is extremely difficult to read and understand the result of numerous complex edits in the PDF, and also I want to send the revised text to other people to check that the final version reads ok. So I envisage it as selecting the edited text in the PDF and being able to copy and paste it into a text box or sticky note in its new revised form. And also be able to paste it into emails and Word docs.

    After marking up edits (using the Comments tools of Strikethrough, Replace text and Insert text) in PDF proofs generated by InDesign, I want to be able to view and copy the edited text as it will now apppear, without the mark-up. This is because it is extremely difficult to read and understand the result of numerous complex edits in the PDF, and also I want to send the revised text to other people to check that the final version reads ok. So I envisage it as selecting the edited text in the PDF and being able to copy and paste… more

    2 votes

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    0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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12. Duplex, collate, odd-numbers of pages, and not-useful printed results

    Synopsis:
    A) Please fix duplexing such that page one of a document always begins on the front of a sheet of paper. This means a the back page of an odd-numbered document should be blank.

    B) Please let the Collate button both be visible regardless of the number of copies and let it have a default and/or remembered setting. The combination of it being initially invisible and the defaulting to the less-desirable setting results in wasted printed material.

    Detail:
    This is a consistent problem that sprung into existence about a year ago, near as I can tell on both Acrobat DC and Reader for Mac.

    OS: It occurs on every install I have (4 different Macs, various versions of OSX but reasonably updated over that timeframe).

    Printers: this occurs on every printer in the organization. All are Brother laser printers. At least 5 different models.

    Duplex printing generates output that is unexpected, and unworkably so, in these situations.

    Odd number of pages. Say you print a 3-page document, Copies = 2, Duplex on, Collate on.

    Sheet: front page/back page. Expected output from the printer:

    Sheet one: 1/2
    Sheet two: 3/blank
    Sheet three: 1/2
    Sheet four: 3/blank

    Actual output is:

    Sheet one: 1/2
    Sheet two: 3/1
    Sheet three: 2/3

    Why anyone would actually want this output is beyond me. That said, even if it was somehow desirable, why would it be the default. The only workaround I have found is to either add a blank page to the document to make it an even number of pages, or to print 1 copy many times. This is woefully inefficient.

    Collation also causes this problem. Specifically, the Collate checkbox does not appear until the number of copies is increased beyond 1. Then the Collate box appear, but always unchecked. If you do not notice this, then your duplex output will be:

    Sheet one: 1/1
    Sheet two: 2/2

    Also a wasteful default behavior, both in terms of paper and ink, but also in terms of time.

    While there might be some sensible reason for both of these behaviors, I cannot fathom it. What I do know is that they product unexpected default results that are different than how other programs print and different than how Acrobat behaved until about 1 year ago.

    Synopsis:
    A) Please fix duplexing such that page one of a document always begins on the front of a sheet of paper. This means a the back page of an odd-numbered document should be blank.

    B) Please let the Collate button both be visible regardless of the number of copies and let it have a default and/or remembered setting. The combination of it being initially invisible and the defaulting to the less-desirable setting results in wasted printed material.

    Detail:
    This is a consistent problem that sprung into existence about a year ago, near as I can tell on both… more

    8 votes

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    4 comments  ·  Printing  ·  Delete…  ·  Admin →
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13. Make hand tool select select text only

    There is an issue using the option 'Make Hand tool select text & Images' in Preferences, General, Basic Tools. It would be nice to have 'Make Hand tool selected text' option without the selecting image.

    5 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. Bug: Cannot send for signature

    Steps to repro:
    1. open an already saved pdf with a field for signature
    2. Click 'send for singature' in the right hand nav
    3. complete the info and click next
    4. receive error saying that cannot connect to service per the screenshot attached

    Environment:
    Mac OS Sierra (version 10.12.6)
    Adobe continuous release version 2018.009.20044

    Expected result:
    That I can send for signature

    Observed results:
    Get an error and cannot proceed to send for signature

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    11 votes

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    Need Info  ·  7 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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15. Bug report - won't print images properly after update.

    After updating Acrobat DC won't print images properly, doesn't matter which printer I try, it doesn't work. It will print property from any program accept Acrobat DC.

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    14 votes

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    18 comments  ·  Printing  ·  Delete…  ·  Admin →
    Implemented  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback.

    Thanks for your patience and support!
    -Tanvi

16. May/June 2018 - Adobe Pro DC download link - NOT GOOD

    Had to redo PC. Downloaded and reinstalled Adobe Pro DC. No dark theme setting available. Contacted Adobe support. Tech insisted that the only way to help was to remote in. Tech changed some registry settings and from my recollection, the spt tech installed a "repair software". Then my system started revving up terribly. I didn't like what I was seeing. I ended session, reverted back to an image before remote session. Reopened Adobe Pro DC. Turns out the download gave me 2015 (classic) vs newer. Tried to update, it said it was up to date. Thankfully I found an older download in my files. I uninstalled the June 2018 download and reinstalled the Feb 2018 download and all is good.

    Had to redo PC. Downloaded and reinstalled Adobe Pro DC. No dark theme setting available. Contacted Adobe support. Tech insisted that the only way to help was to remote in. Tech changed some registry settings and from my recollection, the spt tech installed a "repair software". Then my system started revving up terribly. I didn't like what I was seeing. I ended session, reverted back to an image before remote session. Reopened Adobe Pro DC. Turns out the download gave me 2015 (classic) vs newer. Tried to update, it said it was up to date. Thankfully I found an older… more

    3 votes

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    1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

17. Drag and drop in Organize is broken

    Whose stupid idea was it to make drag and drop also copy pages when in the organize pages tool? And then why doesn’t ctrl z undo that copy and reselect the pages? This is literally how everything else works.

    But somehow a slight slip in this program means I need to close the file, don’t save and reselect 200 pages again to delete them because of this.

    5 votes

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    0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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    Need Info  ·  Vivek Chandra responded

    Hi

    We tried with several files and dragging does not copy the pages.
    Is it specific to some files or is there a defined way to replicate it?
    If file specific, can you please share the files with us?

    This would help us investigate faster.

    Thanks
    Vivek

18. HEIC Support

    Provide support for HEIC files. This is apple's new standard and lots of clients send over these image files like jpegs that need to be inserted into my pdfs. PDF is intended to be the "universal" format so this seems like an obvious addition. Thanks!

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    7 votes

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    7 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Thanks for your feature request. We have added it in our backlog which will be prioritized based on other items. We will keep you posted with the progress.

    Thanks
    Tanvi

19. Bug: Redaction incorrectly hides text outside of redacted area

    Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

    • A clipping path is set around the content, leaving the outside clipped away
    • The clipping path uses the even-odd rule
    • The clipping path is set while a non-identity transformation matrix is active
    • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

    Steps to reproduce:
    * Open one of the attached files in Adobe Acrobat Pro DC
    * Use the redaction tool to remove the word "Hello"

    Expected result:
    * A black box where the word "Hello" was, the text is removed.

    Observed result:
    * The word "Hello" is redacted correctly, but the word "World" disappears. "World" can still be selected and copy&pasted, but it is not visible.

    Further investigation shows that the clipping path has been modified such that it no longer encloses the text, which causes it to be clipped off, see pic1.png

    Environment:
    Tested with Adobe Acrobat Pro DC version 2018.009.20050 on Windows Server 2008 R2.

    Redaction hides (but does not remove) text outside of the redacted area in certain cases when:

    • A clipping path is set around the content, leaving the outside clipped away
    • The clipping path uses the even-odd rule
    • The clipping path is set while a non-identity transformation matrix is active
    • Before the visible objects are defined the CTM is restored to the identity matrix by concatenating the inverse CTM (rather than restoring the graphics state)

    Steps to reproduce:
    * Open one of the attached files in Adobe Acrobat Pro DC
    * Use the redaction tool to remove the word "Hello"

    Expected result… more

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    4 votes

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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    Planned  ·  Vivek Chandra responded

    Hello Kasper

    Thanks for reporting this issue. The team is looking into this and we will try to fix this soon.

    Regards
    Vivek Chandra

20. Acrobat DC several times a day produce windows error reports

    Several times per day Acrobat DC produces windows errors like this:

    Beschreibung
    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroRd32.exe

    Problemsignatur
    Problemereignisame: APPCRASH
    Anwendungsname: AcroRd32.exe
    Anwendungsversion: 19.10.20069.49826
    Anwendungszeitstempel: 5c1a86ce
    Fehlermodulname: windows.storage.dll
    Fehlermodulversion: 10.0.17763.168
    Fehlermodulzeitstempel: 0b8e7c00
    Ausnahmecode: c0000005
    Ausnahmeoffset: 00232c21
    Betriebsystemversion: 10.0.17763.2.0.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 2beb
    Zusatzinformation 2: 2beba6fb4680d73a8c78ca7c24ccdb46
    Zusatzinformation 3: 97ce
    Zusatzinformation 4: 97ceb85ecaf594a129813a47cd931957

    Weitere Informationen über das Problem
    Bucket-ID: d174d20506a3a181cb676e80e62bea0d (1974668461521758733)

    I think it is a problem with the "Recent Files-Picture" on the startpage. Because all pdf-files on my harddrive are working well, but when i open a pdf from an outlook archive or from another not local source, the error occurs. The error then has date and time when i close the document.
    Is there any workaround to fix this problem or to deactivate "Recent Files"?

    Sorry for my bad english.

    Thanks, Klaus

    Several times per day Acrobat DC produces windows errors like this:

    Beschreibung
    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroRd32.exe

    Problemsignatur
    Problemereignisame: APPCRASH
    Anwendungsname: AcroRd32.exe
    Anwendungsversion: 19.10.20069.49826
    Anwendungszeitstempel: 5c1a86ce
    Fehlermodulname: windows.storage.dll
    Fehlermodulversion: 10.0.17763.168
    Fehlermodulzeitstempel: 0b8e7c00
    Ausnahmecode: c0000005
    Ausnahmeoffset: 00232c21
    Betriebsystemversion: 10.0.17763.2.0.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 2beb
    Zusatzinformation 2: 2beba6fb4680d73a8c78ca7c24ccdb46
    Zusatzinformation 3: 97ce
    Zusatzinformation 4: 97ceb85ecaf594a129813a47cd931957

    Weitere Informationen über das Problem
    Bucket-ID: d174d20506a3a181cb676e80e62bea0d (1974668461521758733)

    I think it is a problem with the "Recent Files-Picture" on the startpage. Because all pdf-files on my harddrive are working well, but when i open a pdf from an outlook archive or from another not local… more

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